Cuddfan at Wildernest | Cottage in Ceredigion | Canopy & Stars
It looks like you're using an old web browser that we no longer support, so some parts of the site may not work as well as they should and you won't be able to make a booking. Please update your browser (view more details) to make sure you get the best experience.
A stunning stay in the coastal hills above the Aeron Valley, Cuddfan’s the perfect spot for those looking to chill out in stunning surrounds, or explore the coast
Just 20 minutes from Ceredigion Bay, Cuddfan is snugly wrapped in the Welsh countryside, in the coastal hills above the Aeron Valley – and it’s really as dreamy as that sounds. Once a set of stables, the slate stones that give it the traditional Welsh cottage look from outside, are also left bare in areas indoors. The stones contrast with the stunning design, the craftsman woodwork, and soft pastel tones that make the interior so calming and restorative to spend time in. If you’re not breezing about in your own space, there’s the communal barn to play table football, play piano or simply lounge around in. And if fresh lungfuls of air and forest bathing are in order, there’s 12 acres of meadows, wet grasslands and woodland to explore onsite.
If you can bear to leave this tranquil setting, you should try hopping to local towns and farm shops, or even to the coast in search of some incredible ingredients, as your kitchen is well equipped to rustle up something to enjoy outside to the backtrack of birdsong. And if a little exploration’s on the cards, then Cuddfan’s the perfect spot to retire back to at day’s end, curling up by the wood burner, and looking forward to waking in exactly the same place.
Read more
Essentials
The important stuff
Check in: 4 PM
Check in: 10:30 AM
There is a parking space 3 metres from the cottage
You will be a short walk from other spaces on the site
Please bring waterproofs, wellingtons, walking shoes, and binoculars
There are no external lights so bring torches
As you are staying on the farm please be naturally aware of your surroundings and do not feed the animals
Please drive very slowly when at Wildernest - the track to the site is bumpy so be careful when driving low slung vehicles
Limited mobile phone signal
Wi-Fi available
Initial firewood is provided. Additional bag of logs can be purchased at £6 a bag
Travel cot and a high chair can be provided on request
Sleeping arrangements
One double bed
Extra space available
Space
for 1 baby
no charge.
High chair and travel cot can be provided
Cooking
Kitchen equipped with a gas hob, fridge and a multi-function microwave oven
Basic cooking supplies such as chopping boards, cutlery, crockery, and knives
Dishwasher
Kettle
Toaster
Washing
Shower
Flushing toilet
Bathroom toiletries provided
Heating, lighting & bedding
Bed linen and towels provided
Heating from the heat pump which is solar and wind power assisted
Under-floor heating
Wood-burner
LED lights
Plug sockets available
Entertainment
Table football, piano and a trunk of board games in the communal area, The Long Barn
Read more
Travel & Parking
Car park is a tarmac area just off the road with space for two vehicles and space to manoeuvre a wheelchair
The car park is a 200m walk across a muddy field and uneven terrain
There are two entrances to the space which are both accessible by steps
Site & Space Access
One of the entrances has double doors which are greater than 81cm wide
The doors to the bedroom and bathroom are less than 81cm wide
The shower does not have a step, however the shower tray has a very slight dip
What3Words: ///shopping.pupils.flying - What3Words is a new more accurate version of a postcode. Entering the postcode into the sat-nav takes you to the next door property, Gors Villa or Llainfach. With Gors Villa on your left, continue for 100 metres and Blaengors is on your right.
By public transport
The nearest train station is in Aberystwyth (20 miles away) or Carmarthen (25 miles).
The nearest bus stop is Felin Fach, 4 miles away.
Owners are able to pick guests up, free of charge.
By car
Directions to Wildnernest from the south (via Lampeter):
Take the M4 west to the end of the road and then the second exit on to the A48 to Carmarthen for 14 miles. At the first roundabout turn right on to the A40 towards Llandeilo. At the second roundabout, go straight ahead, staying on the A40 towards Llandeilo. At the third roundabout turn left to Lampeter and finally at the fourth roundabout turn right on the A485 to Lampeter. Continue for 21 miles on the A485 to Lampeter. At the Cwmanne Tavern (big yellow pub on your right) turn left onto the A482. In Lampeter, at the first mini-roundabout (with HSBC) turn right; at the second mini-roundabout go straight ahead, staying on the main road, A482 towards Aberaeron. Continue for about 6 miles on the A482 through Temple Bar to Felinfach and when you reach Ystrad Aeron, you will pass a Texaco petrol station on your right. Just after the garage is The Vale of Aeron pub – turn left opposite it onto the B4342 towards Mydroilyn.
Drive through Dihewyd, following the road as it bends sharply around to the left. After 200 yards, just past the unrestricted speed sign, turn left onto an unmarked road. Wildernest is at Blaengors, which is the second property on the left after about ½ mile; you should see a wind turbine in the field.
Directions to Wildernest from the north (via Aberystwyth):
From Aberystwyth, take the A4971/A487 to Aberaeron. In Aberaeron, take the A482 to Lampeter for 7 miles and turn right opposite The Vale of Aeron pub and then follow directions from Dihewyd above.
Directions to Wildernest from the south (via Cardigan)
From Cardiigan, take the A487 to Aberaeron. In Aberaeron, take the A482 towards Lampeter for 4 miles. At Ciliau Aeron turn right by the primary school to Dihewyd on the B4339. In Dihewyd, go sort-of straight on joining the B4342 towards Mydroilyn, with a bus stop shelter on the left. After 200 yards, just past the unrestricted speed sign, turn left onto an unmarked road. Wildernest is at Blaengors, which is the second property on the left after about ½ mile; you should see a wind turbine in the field and then follow directions from Dihewyd above.
Read more
Food & Drink
At Wildernest
Basics cooking supplies are provided such as tea, coffee, milk and sugar
Prepared breakfast baskets (£16 for two people) / dinner-on-arrival (£30 for two people) can be arranged but please ask the owners after booking
Local shops
Londis (6.6 miles)
Sainsbury's (8.8 miles)
Texaco service station (4.6 miles)
There are other small supermarkets, bakers, good butchers and fishmongers in Aberaeron and Lampeter.
Pubs & restaurants
The Harbourmaster (7.9 miles) - A well-designed new pub that gets very popular so it's best to book. Offers bar food and an upmarket restaurant alongside a good selection of wine and Welsh ales
The Summer Grill aka Manuka (7.9 miles) - Offering Welsh steak and a great fish selection
The Hive (7.9 miles) - a flexible, relaxed and accessible dining area where everybody is welcome. Their menu offers a range of small plates through to burgers, pies and fresh fish dishes
The Pepper Pot & Grill (8.8 miles) - Offering breakfast, morning coffee and cakes, lunch and dinner
Read more
Activities
At Wildernest
Wander around the meadows, wet grasslands and woodland. By keeping to paths, ground-nesting birds and animals are not disturbed.
Places to visit
Close by is Aberaeron, a sweet Georgian town with harbour.
Llanerchaeronis a National Trust country house with walled garden designed by John Nash.
The market town of Lampeter (9 miles) is the point where several roads meet, and where the traveller decides whether to go on to the coast of Cardigan Bay or go head into the Cambrian Mountains. It has an interesting history as an university town and centre of commerce
New Quay Cardigan Bay is the seaside town you will remember, with snaking streets and coloured terraces. The arm of the massive stone quay protects the anchorage, with boats bobbing in the bible-black sea. It was the inspiration for Dylan Thomas to create Llareggub
The coast is wild and the coastal path almost continuous. It is reached by a labyrinth of lanes which end in unspoilt little coves and beaches such as Cei Bach, Cymtydu, and Llangrannog.
Outdoor & active
With New Quay and the little beaches nearby you can enjoy coastal walks, mountain walks, and moorland walks; excursions along the coast to see porpoises, seals and dolphins on the Marine Wildlife Centre survey vessels; foraging for food in farm shops, and of course indoor local eating and drinking in cosy, friendly hostelries.
Be adventurous and have a go at watersports along Ceredigion's coast!
Why not try out one of the many horse riding routes across Ceredigion
A wildlife spotting boat trip is a must when staying close to Ceredigion
Read more
Meet your hosts
Meet Jude and Hugh
Jude and Hugh bought Blaengors in 2008 and started Wildernest 3 years later. Architect and smallholders: Jude spends all the time she can in the gardens and her studio. Hugh now just designs and makes things for himself and family – perfect clients! The pair live at Wildernest in the farmhouse where they can stay happily for days without venturing out on the roads. Jude and Hugh love the peace and slow life here, contact with nature and especially the ease of people. Their guests since they opened in 2011 have been wonderful and highly appreciative of the seclusion at Wildernest.
Wildlife & environment
Jude and Hugh are managing Wildernest as a wildlife habitat, with its five enclosures, woodland and ponds. It is of low value agriculturally, because it is heavy clay and boggy and really only suitable for summer grazing and hay.
Kite Meadow is an ancient ley or hay meadow where a crop of hay is cut and baled in a traditional manner for haylage. The owners do this in late summer when flowers (knapweed, yellow rattle, ox-eye daisy, tormentil, thyme, vetch and clovers) have seeded. Their Emden geese graze Rolo meadow and the orchard. They have planted the apple trees in a circular pattern and leave the grass to die back at the summer end to form a litter layer. This is ideal habitat for mice and voles. Owls and raptors find their prey here.
Many trees have been planted recently. Besides the indigenous species, there are some unusual ones. There is a swamp cypress, and various aspens, which are forming an interesting colony. Jude and Hugh cut back the willows for firewood – otherwise they take over! Also, unusually, many of their hedgerows are laburnum. The story is that they sprouted from fence posts imported from France. Anyway, they are hardly suitable as they contain arsenic – beware! The old stonewalls provide homes for nesting birds, solitary bees, hibernating bats and other mammals. The pair have left much of the stone and rubble walls un-pointed to avoid disturbance. In the roofs there are bat roosts – and many dozen fly out at sunset in the warmer months. The Bat Conservation Trust has been helpful, surveying and identifying and guiding them in their building work.
Please feel at home and wander around the meadows, wet grasslands and woodland. By keeping to paths, ground-nesting birds and animals are not disturbed. Be careful - the ground can be very muddy and waterlogged in places.
Just 20 minutes from Ceredigion Bay, Cuddfan is snugly wrapped in the Welsh countryside, in the coastal hills above the Aeron Valley – and it’s really as dreamy as that sounds. Once a set of stables, the slate stones that give it the traditional Welsh cottage look from outside, are also left bare in areas indoors. The stones contrast with the stunning design, the craftsman woodwork, and soft pastel tones that make the interior so calming and restorative to spend time in. If you’re not breezing about in your own space, there’s the communal barn to play table football, play piano or simply lounge around in. And if fresh lungfuls of air and forest bathing are in order, there’s 12 acres of meadows, wet grasslands and woodland to explore onsite.
If you can bear to leave this tranquil setting, you should try hopping to local towns and farm shops, or even to the coast in search of some incredible ingredients, as your kitchen is well equipped to rustle up something to enjoy outside to the backtrack of birdsong. And if a little exploration’s on the cards, then Cuddfan’s the perfect spot to retire back to at day’s end, curling up by the wood burner, and looking forward to waking in exactly the same place.
What3Words: ///shopping.pupils.flying - What3Words is a new more accurate version of a postcode. Entering the postcode into the sat-nav takes you to the next door property, Gors Villa or Llainfach. With Gors Villa on your left, continue for 100 metres and Blaengors is on your right.
By public transport
The nearest train station is in Aberystwyth (20 miles away) or Carmarthen (25 miles).
The nearest bus stop is Felin Fach, 4 miles away.
Owners are able to pick guests up, free of charge.
By car
Directions to Wildnernest from the south (via Lampeter):
Take the M4 west to the end of the road and then the second exit on to the A48 to Carmarthen for 14 miles. At the first roundabout turn right on to the A40 towards Llandeilo. At the second roundabout, go straight ahead, staying on the A40 towards Llandeilo. At the third roundabout turn left to Lampeter and finally at the fourth roundabout turn right on the A485 to Lampeter. Continue for 21 miles on the A485 to Lampeter. At the Cwmanne Tavern (big yellow pub on your right) turn left onto the A482. In Lampeter, at the first mini-roundabout (with HSBC) turn right; at the second mini-roundabout go straight ahead, staying on the main road, A482 towards Aberaeron. Continue for about 6 miles on the A482 through Temple Bar to Felinfach and when you reach Ystrad Aeron, you will pass a Texaco petrol station on your right. Just after the garage is The Vale of Aeron pub – turn left opposite it onto the B4342 towards Mydroilyn.
Drive through Dihewyd, following the road as it bends sharply around to the left. After 200 yards, just past the unrestricted speed sign, turn left onto an unmarked road. Wildernest is at Blaengors, which is the second property on the left after about ½ mile; you should see a wind turbine in the field.
Directions to Wildernest from the north (via Aberystwyth):
From Aberystwyth, take the A4971/A487 to Aberaeron. In Aberaeron, take the A482 to Lampeter for 7 miles and turn right opposite The Vale of Aeron pub and then follow directions from Dihewyd above.
Directions to Wildernest from the south (via Cardigan)
From Cardiigan, take the A487 to Aberaeron. In Aberaeron, take the A482 towards Lampeter for 4 miles. At Ciliau Aeron turn right by the primary school to Dihewyd on the B4339. In Dihewyd, go sort-of straight on joining the B4342 towards Mydroilyn, with a bus stop shelter on the left. After 200 yards, just past the unrestricted speed sign, turn left onto an unmarked road. Wildernest is at Blaengors, which is the second property on the left after about ½ mile; you should see a wind turbine in the field and then follow directions from Dihewyd above.
Basics cooking supplies are provided such as tea, coffee, milk and sugar
Prepared breakfast baskets (£16 for two people) / dinner-on-arrival (£30 for two people) can be arranged but please ask the owners after booking
Local shops
Londis (6.6 miles)
Sainsbury's (8.8 miles)
Texaco service station (4.6 miles)
There are other small supermarkets, bakers, good butchers and fishmongers in Aberaeron and Lampeter.
Pubs & restaurants
The Harbourmaster (7.9 miles) - A well-designed new pub that gets very popular so it's best to book. Offers bar food and an upmarket restaurant alongside a good selection of wine and Welsh ales
The Summer Grill aka Manuka (7.9 miles) - Offering Welsh steak and a great fish selection
The Hive (7.9 miles) - a flexible, relaxed and accessible dining area where everybody is welcome. Their menu offers a range of small plates through to burgers, pies and fresh fish dishes
Wander around the meadows, wet grasslands and woodland. By keeping to paths, ground-nesting birds and animals are not disturbed.
Places to visit
Close by is Aberaeron, a sweet Georgian town with harbour.
Llanerchaeronis a National Trust country house with walled garden designed by John Nash.
The market town of Lampeter (9 miles) is the point where several roads meet, and where the traveller decides whether to go on to the coast of Cardigan Bay or go head into the Cambrian Mountains. It has an interesting history as an university town and centre of commerce
New Quay Cardigan Bay is the seaside town you will remember, with snaking streets and coloured terraces. The arm of the massive stone quay protects the anchorage, with boats bobbing in the bible-black sea. It was the inspiration for Dylan Thomas to create Llareggub
The coast is wild and the coastal path almost continuous. It is reached by a labyrinth of lanes which end in unspoilt little coves and beaches such as Cei Bach, Cymtydu, and Llangrannog.
Outdoor & active
With New Quay and the little beaches nearby you can enjoy coastal walks, mountain walks, and moorland walks; excursions along the coast to see porpoises, seals and dolphins on the Marine Wildlife Centre survey vessels; foraging for food in farm shops, and of course indoor local eating and drinking in cosy, friendly hostelries.
Be adventurous and have a go at watersports along Ceredigion's coast!
Why not try out one of the many horse riding routes across Ceredigion
A wildlife spotting boat trip is a must when staying close to Ceredigion
Jude and Hugh bought Blaengors in 2008 and started Wildernest 3 years later. Architect and smallholders: Jude spends all the time she can in the gardens and her studio. Hugh now just designs and makes things for himself and family – perfect clients! The pair live at Wildernest in the farmhouse where they can stay happily for days without venturing out on the roads. Jude and Hugh love the peace and slow life here, contact with nature and especially the ease of people. Their guests since they opened in 2011 have been wonderful and highly appreciative of the seclusion at Wildernest.
Wildlife & environment
Jude and Hugh are managing Wildernest as a wildlife habitat, with its five enclosures, woodland and ponds. It is of low value agriculturally, because it is heavy clay and boggy and really only suitable for summer grazing and hay.
Kite Meadow is an ancient ley or hay meadow where a crop of hay is cut and baled in a traditional manner for haylage. The owners do this in late summer when flowers (knapweed, yellow rattle, ox-eye daisy, tormentil, thyme, vetch and clovers) have seeded. Their Emden geese graze Rolo meadow and the orchard. They have planted the apple trees in a circular pattern and leave the grass to die back at the summer end to form a litter layer. This is ideal habitat for mice and voles. Owls and raptors find their prey here.
Many trees have been planted recently. Besides the indigenous species, there are some unusual ones. There is a swamp cypress, and various aspens, which are forming an interesting colony. Jude and Hugh cut back the willows for firewood – otherwise they take over! Also, unusually, many of their hedgerows are laburnum. The story is that they sprouted from fence posts imported from France. Anyway, they are hardly suitable as they contain arsenic – beware! The old stonewalls provide homes for nesting birds, solitary bees, hibernating bats and other mammals. The pair have left much of the stone and rubble walls un-pointed to avoid disturbance. In the roofs there are bat roosts – and many dozen fly out at sunset in the warmer months. The Bat Conservation Trust has been helpful, surveying and identifying and guiding them in their building work.
Please feel at home and wander around the meadows, wet grasslands and woodland. By keeping to paths, ground-nesting birds and animals are not disturbed. Be careful - the ground can be very muddy and waterlogged in places.
Wonderful time away from it all. Cuddfan is beautifully built, so comfortable and quietly situated amongst peaceful countryside- it was the perfect base to explore this part of Wales.
13/08/2024
Samantha
Wonderful in every way!
16/02/2024
jane
It was great escape into the countryside. Cuddfan is very cosy and stylish. Hugh and Jude have put a lot of thought into the set up by offering breakfast options, walks in the area and local restaurants.
10/11/2023
Rosanna
Cuddfan was the perfect place to enjoy the first days of summer. In the mornings we loved waking with the birdsong and planning days exploring west Wales' woodland and coastline over breakfasts of toast and eggs from Hugh and Jude's chickens. In the evenings we came home to sundowners around the firepit in the meadow. A beautifully serene and restorative spot.
27/06/2023
Ruth, Canopy & Stars
Reviews
Wonderful time away from it all. Cuddfan is beautifully built, so comfortable and quietly situated amongst peaceful countryside- it was the perfect base to explore this part of Wales.
13/08/2024
Samantha
Wonderful in every way!
16/02/2024
jane
It was great escape into the countryside. Cuddfan is very cosy and stylish. Hugh and Jude have put a lot of thought into the set up by offering breakfast options, walks in the area and local restaurants.
10/11/2023
Rosanna
Cuddfan was the perfect place to enjoy the first days of summer. In the mornings we loved waking with the birdsong and planning days exploring west Wales' woodland and coastline over breakfasts of toast and eggs from Hugh and Jude's chickens. In the evenings we came home to sundowners around the firepit in the meadow. A beautifully serene and restorative spot.
Our weekly newsletter delivers a burst of green to your inbox. You'll be the first to find out about our hand-picked places to stay, receive some fantastic offers and gain an insight into the inner-workings of the collective Canopy & Stars brain (don't say we didn't warn you).
And, as ever, we promise never to share your details with anyone else.
We will never pass your personal information on to any third parties, which is why we don't ask you whether or not we need your permission to do so! Find out more about our Privacy Policy.
Thank you for signing up
One more thing, we need to confirm your email address just to make sure we only send our newsletter out to those who really want it.
To do this, please click the link in the confirmation email we just sent you.
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Wonderful time away from it all. Cuddfan is beautifully built, so comfortable and quietly situated amongst peaceful countryside- it was the perfect base to explore this part of Wales.
13/08/2024