Hidey-hole Cabin | Cabin in East Sussex | Canopy & Stars
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Hidey-hole Cabin is the perfect space for unwinding both day and night. Spend the day watching the wildlife in the fields from the huge picture window while in your king-size bed or canopied deck. Then through the gate to the path round Bewl Water for a pleasant stroll around part of the 750-acre reservoir or the whole 12 mile walk, if you are feeling fit enough! You could walk into Ticehurst Village and visit the great artisan shops and the award-winning pub, although The Bull Inn is only at the top of the road to Downash Wood and makes a good stop for lunch on a short or a long walk around Bewl Water. When you get back, you can fire up the Chesney's log burner and BBQ, sit out under the stars and at the press of a button, transform your picture-window into a movie night screen. There is a popcorn maker and some classic cinema tubs to pour it into for that true movie premier experience.
The cabin has been designed by owners Stephen and Jane to help unwind and immerse yourself in nature, forgetting about the worries of daily life. The outdoor decking, huge picture-window and bi-folding doors keep you connected to nature, while a well-equipped kitchen and bathroom means you sink into luxury without a care in the world. Hidey-hole looks out to a 150-year-old Oak tree in which Stephen's son, Daniel, once said he wanted a treehouse. He never did get his wish of a kids play treehouse, instead his dad built two fully equipped treehouses secluded in 33 acres of land and woodland at Downash Wood. You might see guests coming and going at the private parking area, however, Hidey-hole is tucked away, so you'll be blissfully undisturbed for your whole stay in your very own Hidey-hole.
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Essentials
The important stuff
Check in: From 3 PM
Check out: By 10 AM
A torch and wellies or walking boots advised in winter months. The paths are not lit to protect the dark skies
Free on site allocated parking space.
Cabin is 230m along a hard surface path from the parking space. Wheelbarrows and trollies provided
Firewood provided
Wifi
No smoking
Good phone signal and data
This space is accessible by public transport
There are places to chain your bike up at the space
Sleeping arrangements
One king-size bed
Cooking
Kitchen equipped with standard size oven and hob, under counter fridge with freezer compartment, kettle, toaster and sink
Cooking utensils, glassware and crockery provided
Teas, instant coffee, freshly ground locally roasted coffee (Bean Smitten), hot chocolate, sugar, fresh pint of semi skimmed milk, juices and cooking oil, salt and pepper are all provided
Chesney's heat and grill BBQ
Washing
Bathroom with an electric shower
Mains connected flushing toilet and basin
Towels, shampoo, shower gel and soap provided
Hair dryer
Heating, lighting & bedding
Bed linen and towels provided
Instant electric water heaters for shower, basin and kitchen sink
Underfloor heating throughout
Mains electric lighting inside and out
Electric towel rail in shower room
Cabin is connected to mains electric, water and waste
Entertainment
Projector screen to stream films and TV from your laptop or mobile device. Stream use Google Chromecast provided or connect to the HDMI port
Popcorn machine with plain kernels and popcorn tubs provided
Playing cards and board games
Bluetooth speakers
Covered sundeck with double hammock swing chair
Bewl Water Reservoir next door for cycling, paddle boarding, trout fishing, aqua park and water sports (subject to change and time of year)
Go Ape and nature walks at Bedgebury Pinetum
Covered wellbeing platform with double swing hammock chair
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Getting there
Downash Wood, Tinkers Lane, Ticehurst, East Sussex, TN5 7LU
The owners will email over the directions and access details needed a few days before arrival - please keep an eye out for an email and if you don't receive it, please email the owner directly using the contact details on your C&S booking confirmation.
Embrace a car-free getaway. Just one hour from London, Downash Wood's convenient location allows for seamless access via public transport, cycling, or a short taxi ride.
By public transport
The nearest train stations are Stonegate (3.5 miles), or Wadhurst (5 miles). Both offer regular connections from London and Hastings.
From Wadhurst, hop on the 1066 bus service for a quick 12-minute ride to the Dale Hill Tinkers Lane stop, followed by a short 5-10 minute stroll down Tinkers Lane to your accommodation (0.3 miles).
For Cyclists
Pedal your way to tranquillity! Stonegate station is a mere 3.5-mile ride from your accommodation, with the added bonus that you'll have your bike ready to ride the attractive Bewl Water cycle route during your stay.
Taxi Services
The owners recommend the below taxi companies. It is advisable to book in advance:
The nearest EV charger is at Dale Hill Golf Course, a 2-minute drive away.
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Food & Drink
At Downash Wood
Guests staying at Tinkers Treehouse, The Oakey Koakey Treehouse, Daisy Chain Cabin, Coddiwomple Cabin & Hidey-hole Cabin are provided tea, locally-roasted coffee (Bean smitten), hot chocolate, locally sourced milk and fruit juice are provided on arrival.
Willow the Wisp guests are provided tea, coffee, hot chocolates and UHT milk on arrival.
A locally sourced hamper can be provided at an additional charge from a fantastic local farm shop called Eggs to Apples. You can place an order on their website for delivery to the space you are staying in.
Nearest shops
The nearest shop is Londis which is a 25-30 minute walk by road or 15-20 minute walk in the drier months across fields using public footpaths.
Major supermarkets are in Hawkurst (5 miles).
Places to eat
The Bull Inn (15-20 minute walk at the end of Tinkers Lane) - a quintessentially British pub with fantastic food and service in two bars, restaurant and large outdoor spaces with a children’s play area. A great place to walk to and enjoy lunch in the garden or dinner in the restaurant.
The Bell (25-30 minute walk) - both a quirky hotel and gastro pub in the heart of Ticehurst village. The bar and restaurant areas are warm and comfortable, with log fires and friendly service, serving locally produced food and drink.
The Cherry Tree Inn (10-15 minute walk) - a family friendly pub serving excellent food with great views and a children’s play area.
Eggs to Apples (4.2 miles) - a farm shop and café which provides the Downash Wood guest hampers and is also a fantastic farm shop offering locally sourced and produced food and drink.
Weald Smokery (1.5 miles) - ‘The Kiln Room’ serves a seasonally changing breakfast and lunch menu where their ethos is ‘eat it, love it, buy it’ from their onsite farm and smokery shop.
Read more
Activities
At Downash Wood
Why not do some wildlife watching, including bird watching (buzzards, woodpeckers and barn owls to name but a few), butterflies, badgers, rabbits, and deer. Sheep also graze the land and lambs can be enjoyed at the right time of year.
Places to visit
For hosts favourite recommendations, check out the places to visit page on their website.
Ticehurst Village (1 mile) - a quintessentially English village with independent shops including bakers, fish mongers, art and craft shops, cafés, as well as the award-winning pub, the Bell Inn, and a lovely ancient church and village greens. It's well worth a walk into the village to look around, and you could follow the Ticehurst and Flimwell welly walk which passes very close to Downash Wood.
Scotney Castle (4.6 miles) - a 14th century moated castle in a beautiful wooded estate, great fun for all the family.
Hastings seaside town (19 miles) - a traditional fishing town with lots of seaside fun and games for all the family.
Kent and Sussex Railway (15 miles) - watch and ride on traditional steam trains including the Wealden Pullman, where you can enjoy a silver service meal while winding through the Rother valley.
Filmwell Park (1.8 miles) - here you will find a superb restaurant, bike hire and woodland to explore - it’s a sustainable woodland project.
Outdoor and Active
Hawkhurst Fish Farm (6 miles) - a selection of fishing lakes which can be enjoyed along with the wildlife from the lakeside café with lovely alfresco dining.
Bodiam Boating Station (9.7 miles) - spend a day messing around on or in the river by wild swimming or hiring a boat, Kayak, SUP, or canoe. Enjoy a well deserved lunch in the Lime Wharf café, which enjoys views over the river and beyond.
Bewl Water Reservoir (4.6 miles) - Bewl Water is the largest stretch of open water in the South East and is next door to Downash Wood. The 800 acre site is set within an Area of Outstanding Natural Beauty in the heart of the High Weald. It's open all year round to enjoy stunning views over the reservoir while walking or cycling the 12.5 mile round reservoir route. Water sports and bike hire available for the more adventurous at the visitor centre. Please check with Bewl Water for available activities as some are seasonal or need to be prebooked.
Bedgebury Pineatum (2.9 miles) - home to one of the world’s finest conifer collections, this is the perfect place for walking and enjoying life in a spectacular world of trees. The forest offers miles of fantastic bike trails, riding and playing as well as the Go Ape adventure playground.
Read more
Meet your hosts
Meet Stephen & Jane
Stephen grew up on a farm in Kent and Jane is a city girl at heart having grown up in London. They bought Downash Wood as a family retreat, while their kids finished their schooling in South London. Their son dreamt of a treehouse in the woodland, so Stephen spent the next three years obtaining planning permission and building their dream secluded treehouses and cabins to share with guests.
Wildlife & Environment
The treehouses and cabins are set within five acres of deciduous woodland known as Downash Wood. Downash Wood is bordered by Bewl Water Reservoir on the north side and Tinkers Lane on the south side. The land is on the borders of Kent and East Sussex, close to three ancient settlements of Three Leg Cross to the West, Ticehurst to the South and Flimwell to the East. Resident deer, active badger setts, plenty of pheasants and rabbits can be found at Downash Wood. Buzzards, woodpeckers, barn owls and other birds can be spotted, and butterflies at the right time of year. There are meadow areas with a variety of grasses and wild flowers.
Hidey-hole Cabin is the perfect space for unwinding both day and night. Spend the day watching the wildlife in the fields from the huge picture window while in your king-size bed or canopied deck. Then through the gate to the path round Bewl Water for a pleasant stroll around part of the 750-acre reservoir or the whole 12 mile walk, if you are feeling fit enough! You could walk into Ticehurst Village and visit the great artisan shops and the award-winning pub, although The Bull Inn is only at the top of the road to Downash Wood and makes a good stop for lunch on a short or a long walk around Bewl Water. When you get back, you can fire up the Chesney's log burner and BBQ, sit out under the stars and at the press of a button, transform your picture-window into a movie night screen. There is a popcorn maker and some classic cinema tubs to pour it into for that true movie premier experience.
The cabin has been designed by owners Stephen and Jane to help unwind and immerse yourself in nature, forgetting about the worries of daily life. The outdoor decking, huge picture-window and bi-folding doors keep you connected to nature, while a well-equipped kitchen and bathroom means you sink into luxury without a care in the world. Hidey-hole looks out to a 150-year-old Oak tree in which Stephen's son, Daniel, once said he wanted a treehouse. He never did get his wish of a kids play treehouse, instead his dad built two fully equipped treehouses secluded in 33 acres of land and woodland at Downash Wood. You might see guests coming and going at the private parking area, however, Hidey-hole is tucked away, so you'll be blissfully undisturbed for your whole stay in your very own Hidey-hole.
A torch and wellies or walking boots advised in winter months. The paths are not lit to protect the dark skies
Free on site allocated parking space.
Cabin is 230m along a hard surface path from the parking space. Wheelbarrows and trollies provided
Firewood provided
Wifi
No smoking
Good phone signal and data
This space is accessible by public transport
There are places to chain your bike up at the space
Sleeping arrangements
One king-size bed
Cooking
Kitchen equipped with standard size oven and hob, under counter fridge with freezer compartment, kettle, toaster and sink
Cooking utensils, glassware and crockery provided
Teas, instant coffee, freshly ground locally roasted coffee (Bean Smitten), hot chocolate, sugar, fresh pint of semi skimmed milk, juices and cooking oil, salt and pepper are all provided
Chesney's heat and grill BBQ
Washing
Bathroom with an electric shower
Mains connected flushing toilet and basin
Towels, shampoo, shower gel and soap provided
Hair dryer
Heating, lighting & bedding
Bed linen and towels provided
Instant electric water heaters for shower, basin and kitchen sink
Underfloor heating throughout
Mains electric lighting inside and out
Electric towel rail in shower room
Cabin is connected to mains electric, water and waste
Entertainment
Projector screen to stream films and TV from your laptop or mobile device. Stream use Google Chromecast provided or connect to the HDMI port
Popcorn machine with plain kernels and popcorn tubs provided
Playing cards and board games
Bluetooth speakers
Covered sundeck with double hammock swing chair
Bewl Water Reservoir next door for cycling, paddle boarding, trout fishing, aqua park and water sports (subject to change and time of year)
Go Ape and nature walks at Bedgebury Pinetum
Covered wellbeing platform with double swing hammock chair
Downash Wood, Tinkers Lane, Ticehurst, East Sussex, TN5 7LU
The owners will email over the directions and access details needed a few days before arrival - please keep an eye out for an email and if you don't receive it, please email the owner directly using the contact details on your C&S booking confirmation.
Embrace a car-free getaway. Just one hour from London, Downash Wood's convenient location allows for seamless access via public transport, cycling, or a short taxi ride.
By public transport
The nearest train stations are Stonegate (3.5 miles), or Wadhurst (5 miles). Both offer regular connections from London and Hastings.
From Wadhurst, hop on the 1066 bus service for a quick 12-minute ride to the Dale Hill Tinkers Lane stop, followed by a short 5-10 minute stroll down Tinkers Lane to your accommodation (0.3 miles).
For Cyclists
Pedal your way to tranquillity! Stonegate station is a mere 3.5-mile ride from your accommodation, with the added bonus that you'll have your bike ready to ride the attractive Bewl Water cycle route during your stay.
Taxi Services
The owners recommend the below taxi companies. It is advisable to book in advance:
Guests staying at Tinkers Treehouse, The Oakey Koakey Treehouse, Daisy Chain Cabin, Coddiwomple Cabin & Hidey-hole Cabin are provided tea, locally-roasted coffee (Bean smitten), hot chocolate, locally sourced milk and fruit juice are provided on arrival.
Willow the Wisp guests are provided tea, coffee, hot chocolates and UHT milk on arrival.
A locally sourced hamper can be provided at an additional charge from a fantastic local farm shop called Eggs to Apples. You can place an order on their website for delivery to the space you are staying in.
Nearest shops
The nearest shop is Londis which is a 25-30 minute walk by road or 15-20 minute walk in the drier months across fields using public footpaths.
Major supermarkets are in Hawkurst (5 miles).
Places to eat
The Bull Inn (15-20 minute walk at the end of Tinkers Lane) - a quintessentially British pub with fantastic food and service in two bars, restaurant and large outdoor spaces with a children’s play area. A great place to walk to and enjoy lunch in the garden or dinner in the restaurant.
The Bell (25-30 minute walk) - both a quirky hotel and gastro pub in the heart of Ticehurst village. The bar and restaurant areas are warm and comfortable, with log fires and friendly service, serving locally produced food and drink.
The Cherry Tree Inn (10-15 minute walk) - a family friendly pub serving excellent food with great views and a children’s play area.
Eggs to Apples (4.2 miles) - a farm shop and café which provides the Downash Wood guest hampers and is also a fantastic farm shop offering locally sourced and produced food and drink.
Weald Smokery (1.5 miles) - ‘The Kiln Room’ serves a seasonally changing breakfast and lunch menu where their ethos is ‘eat it, love it, buy it’ from their onsite farm and smokery shop.
Why not do some wildlife watching, including bird watching (buzzards, woodpeckers and barn owls to name but a few), butterflies, badgers, rabbits, and deer. Sheep also graze the land and lambs can be enjoyed at the right time of year.
Places to visit
For hosts favourite recommendations, check out the places to visit page on their website.
Ticehurst Village (1 mile) - a quintessentially English village with independent shops including bakers, fish mongers, art and craft shops, cafés, as well as the award-winning pub, the Bell Inn, and a lovely ancient church and village greens. It's well worth a walk into the village to look around, and you could follow the Ticehurst and Flimwell welly walk which passes very close to Downash Wood.
Scotney Castle (4.6 miles) - a 14th century moated castle in a beautiful wooded estate, great fun for all the family.
Hastings seaside town (19 miles) - a traditional fishing town with lots of seaside fun and games for all the family.
Kent and Sussex Railway (15 miles) - watch and ride on traditional steam trains including the Wealden Pullman, where you can enjoy a silver service meal while winding through the Rother valley.
Filmwell Park (1.8 miles) - here you will find a superb restaurant, bike hire and woodland to explore - it’s a sustainable woodland project.
Outdoor and Active
Hawkhurst Fish Farm (6 miles) - a selection of fishing lakes which can be enjoyed along with the wildlife from the lakeside café with lovely alfresco dining.
Bodiam Boating Station (9.7 miles) - spend a day messing around on or in the river by wild swimming or hiring a boat, Kayak, SUP, or canoe. Enjoy a well deserved lunch in the Lime Wharf café, which enjoys views over the river and beyond.
Bewl Water Reservoir (4.6 miles) - Bewl Water is the largest stretch of open water in the South East and is next door to Downash Wood. The 800 acre site is set within an Area of Outstanding Natural Beauty in the heart of the High Weald. It's open all year round to enjoy stunning views over the reservoir while walking or cycling the 12.5 mile round reservoir route. Water sports and bike hire available for the more adventurous at the visitor centre. Please check with Bewl Water for available activities as some are seasonal or need to be prebooked.
Bedgebury Pineatum (2.9 miles) - home to one of the world’s finest conifer collections, this is the perfect place for walking and enjoying life in a spectacular world of trees. The forest offers miles of fantastic bike trails, riding and playing as well as the Go Ape adventure playground.
Stephen grew up on a farm in Kent and Jane is a city girl at heart having grown up in London. They bought Downash Wood as a family retreat, while their kids finished their schooling in South London. Their son dreamt of a treehouse in the woodland, so Stephen spent the next three years obtaining planning permission and building their dream secluded treehouses and cabins to share with guests.
Wildlife & Environment
The treehouses and cabins are set within five acres of deciduous woodland known as Downash Wood. Downash Wood is bordered by Bewl Water Reservoir on the north side and Tinkers Lane on the south side. The land is on the borders of Kent and East Sussex, close to three ancient settlements of Three Leg Cross to the West, Ticehurst to the South and Flimwell to the East. Resident deer, active badger setts, plenty of pheasants and rabbits can be found at Downash Wood. Buzzards, woodpeckers, barn owls and other birds can be spotted, and butterflies at the right time of year. There are meadow areas with a variety of grasses and wild flowers.
Very good communication before the stay itself, made it very easy to book and find the cabin. Lots of good recommendations for hikes, pubs, restaurants etc. The cabin itself was perfect, very clean and exactly like described. Would highly recommend to anyone considering staying.
24/03/2025
Bruce
An amazing 3 nights set in beautiful countryside. I'm an ecologist by profession so it was great to be amongst nature and taking some time to unwind for my partner's birthday.
07/03/2025
Max
Our weekend away at Hidey-Hole Cabin was more than we expected- a well-equipped, warm little slice of heaven! We couldn’t fault it for a romantic valentines getaway!
Movie nights with the projector are a must almost as great as waking up to see deer trotting past the picture window.
14/02/2025
Susannah
We loved our stay. It was private and cosy
10/02/2025
Bernie
Great stay
Great location and facilities everything we were looking for
20/12/2024
Wesley
Amazing! The cabin was gorgeous and it had everything we needed to relax in it. The movie projector and popcorn machine were so much fun.
28/10/2024
Georgina
Perfect stay! Cabin was beautiful, so we'll thought out, lots of little touches and a wonderful stay. Loved the projector and the popcorn machine and the nature window from the bed.
12/07/2024
Chloe
Absolutely loved it. This is the third time we’ve stayed here and it just gets better every time.
21/06/2024
Jamie
Fabulous cabin located in quiet wooded area adjacent to Bewl Water. Luxurious, fitted with everything you could possibly want, including a popcorn maker and projector/screen although the view from the cabin is more than enough to keep you happy!! Very comfortable, warm, a fantastic home from home. We wished we could have stayed longer!
12/06/2024
Marjory
It was perfection. Being out in the open, away from the busy city life was pure bliss! Quiet and peaceful
26/04/2024
Shelby
Our stay was perfect. Peaceful, isolated and luxurious. All the little touches in the cabin were simply wonderful - from the incredibly soft sheets, to the hot and powerful shower, to the USB ports, coffee and drinks provided and - especially - the view from the bed and the wonderful projector screen.
08/04/2024
Sarah
A two night Valentines stay at Hidey-hole cabin was the perfect relaxing romantic break we needed. Set in the Beautiful Sussex countryside and a very short walk to the shoreline of Bewl Water and onto Three-Leg Cross and Ticehurst. Lovely local shops and great cafes and pubs. Can very much recommend The Bull for friendly staff and great food and local beer. Lots of wildlife to see from the window too. The cabin is the perfect set- up with everything beautifully fitted and provided. Immaculately presented and just the most perfect stay . Thoroughly recommended and we will be back
14/02/2024
Paul
Absolutely fabulous! Such a gorgeous special place, well thought out with everything we needed, and perfect for a much needed break to allow us to have time and space without our (lovely!) kids!
19/01/2024
Rachel
a very special place to escape from the everyday and reconnect with nature
31/12/2023
Ruth
We enjoyed an autumnal stay at the Hidey Hole Cabin in Ticehurst. We wanted somewhere immersed in nature but cosy and modern. We also wanted a place not too far from home. We had a magical time - we watched the moon rise through the clouds I(almost full) and venus make an appearence and later on, the owls hooted through the trees which was pretty special.
25/10/2023
leanne
We had such a wonderful stay in the hidey-hole cabin. The little touches really made it extra special & the projector was brilliant! We moved enjoying the autumn sunshine on the Well-being decking. Really was so peaceful & perfect! We will definitely be back.
23/10/2023
Sarah
It was wonderful. Exactly what we needed. Back to nature with a bit of luxe!
09/10/2023
Rachel
We had an amazing weekend stay at the Hidey Hole Cabin! A tranquil location, surrounded by peaceful nature. We loved all the little extras which gave it a luxurious feel. The welcome goodies (milk, juice, coffee, biscuits - and all from local independent companies!) were great. The cinema screen and popcorn were fun. Extra blankets for sitting on the deck were handy, we loved the log fire & BBQ on the deck. And we loved reading and relaxing in the swing chairs.
The only downside is that we had to leave at the end of the weekend!!!
06/10/2023
Laura
Amazing place, we really enjoyed staying at Hidey-hole Cabin
18/09/2023
Darren
Excellent stay at a wonderful cabin, lovely to see so much wildlife and dark skies for stargazing.
06/09/2023
Paul
We had a lovely, relaxing stay in Hidey-hole. Nature walks, seaside excursions and country pub food made for a varied holiday.
14/08/2023
Koen
Me and my boyfriend had a lovely stay at the Hidey-hole. It was relaxing and peaceful, the area is so tranquil and we were completely on our own. We loved sitting in front of the big open window and then at night time, watching films on the projector. The cabin was very spacious and had a great BBQ too. We would definitely return again.
26/07/2023
Becca
Everything was well-thought out to make the stay very easy and relaxing. The cabin is set a distance away from other cabins and so we felt very private and secluded, which we loved!
05/05/2023
Jinlin
Upon our arrival the cabin was lovely and warm, the owners had supplied some local fruit juice and cookies which were a welcome treat. The big windows made the cabin bright and feel more spacious. Having porch areas both sides allowed us to get fresh air into the cabin even in light rain conditions whilst cooking. Cooking was really easy in the cabin and the kitchen was well equipped. The bathroom was lovely and clean, only thing to note was the shower pressure was a bit hit and miss. The bed was comfortable and the view out of the big window was wonderful. We also enjoyed using the projector and screen in the evenings. Our favourite feature however was the inbuilt sound system, it was so nice to have a high quality sound and our favourite music on. The cabin was perfectly set within countryside and it was lovely to spend time watching birds, squirrels and sheep. My partner is easily awoken by noise and some shooting nearby was a bit of a disturbance but only for a short time. We enjoyed using the trolley to transport our belongings from the carpark to the cabin, a clever idea to have on hand as we would have had to take several trips otherwise.
19/04/2023
Maris
Amazing!!. So relaxing, we did nothing!. Great to just sit back watch the trees, birds. We are, played Scrabble and just loved being away from the chaos of everyday life
22/02/2023
Rhianne
An amazing, quiet and relaxing space that offers everything you need for a ‘getaway from it all’ break.
03/02/2023
Shelley
We had a fantastic little getaway at the Hidey-Hole Cabin. The Hidey-hole is such a beautiful cabin, with everything we needed. The wellness deck is fantastic and we loved sitting out there and we're rewarded with a visit from some local deer. After the sun went down the projector was brilliant to enjoy some movies on. One of our favourite Canopy & Stars stays to date.
25/01/2023
Charlotte
We had the most wonderful and carefree time from booking homely Hidey-Hole, to enjoying it's beautiful setting and interior, through to making the most of the extras like the log fire and popcorn machine. When you stay away, you always hope for this standard of care and attention, but can so often be let down. Not with Hidey-Hole! Stephen and Jane were the kindest hosts and everything was perfect...we will most certainly be back! Extra special thank you for saving our weekend away when another company cancelled on us last minute.
20/01/2023
Emma
Beautiful setting and wonderfully appointed cabin. Cozy with brilliant touches such as the projector screen made it a relaxing break.
18/01/2023
Ashley
We absolutely loved our stay here. Was the perfect countryside retreat and a great break from London. Everything was handled perfectly by the hosts and we couldn’t recommend it more. Ticehurst is a lovely little
Village with some great pubs. Will definitely be booking again.
02/12/2022
Tom
We had a lovely relaxing stay at the Hidey-Hole Cabin. We arrived Friday evening and departed Monday morning. The cabin was great, particularly the large window and the projector. We went for walks, stopped off at local pubs and villages and had dinner at a local vineyard.
21/10/2022
Rebecca
The cabin was perfect so well thought out, the projector and sound system were so amazing. Whether we were watching the sunsets with champagne or watching a film with popcorn I cannot fault this place.
07/10/2022
Charlotte
Had a wonderful 2 night short break. Very peaceful and didn’t see another person while we were there. Lovely accommodation, everything has been thought of.
31/08/2022
Michelle
We had a wonderful stay and it was just what was needed. Some time out on our own away from life's stresses. We loved the look of the Hider-Hole and the fact it had a private out door space, wood burning bbq and was right by some great walks and Bewel Water. It was a great place to just relax and spend time together. The owners were really helpful and accommodating and would highly recommend.
15/08/2022
Emer
Really special. Private, peaceful location and the cabin was done to a high spec. Loved everything about our stay.
29/07/2022
Kirsty
We had a lovely mini-honeymoon break, The place was perfect for us to unwind and relax after a busy day!
11/07/2022
Louise
It was an absolute dream break for us both. We loved the peace and tranquility and joy it afforded us.
01/07/2022
Andy
It was totally glorious, had the best time. The amazing weather certainly helped. Excellent recommendations for local places to visit/eat/walk etc. the cabin itself is small but perfectly formed in the most perfect setting.
15/06/2022
Katie
Really enjoyed the tranquility with all the luxuries. Wonderful for long walks and peace and quiet just the sound of sheep, the wind rustling the leaves, the sound of birds and a pheasant who seemed to live just outside.
03/06/2022
Sharon
We had an amazing stay, walks, pub lunches, movies, shopping and time for us (we have 4 children!) The log burner was amazing and the attention to detail in the lodge was perfect. Thank you for a brilliant stay.
30/05/2022
Mandy
The whole experience was lovely. Every detail inside the cabin was carefully thought out, from the popcorn, milk and fresh juice in the fridge, and the tea and coffee available. There were games to play and it was just a lovely few days. We had a BBQ and toasted the marshmallows provided. It was lovely!
25/05/2022
Katie
We loved our stay at Hidey-hole cabin. It was beautifully built, surrounded by nature and really clean.
04/05/2022
Alex
2 nights after Easter weekend. Nice long walk around the resevoir. Got lost but a nice lady guided us back.
Room had everything you needed for the stay and the BBQ was easy to understand and get going.
18/04/2022
Aaron
We left after two nights wanting to stay for longer! We loved being able to hear the bird song, look out over the fields without seeing anyone else, and feel cosy and entertained in the cabin (thanks to the projector!)
11/04/2022
Emily
We had a fantastic stay at Hidey Hole Cabin. The cabin and facilities amazing and feel like you are in the middle of nowhere and able to relax!
23/03/2022
Rebecca
We had a lovely time. The cabin was very comfortable and met our requirements
04/03/2022
Aileen
Lovely secluded location, the view to wake up to is so relaxing and peaceful. This cabin is such a well thought through space with everything you need.
23/02/2022
sian
Had a lovely relaxing time at Hidey-Hole cabin, it really does feel like a hidey hole! A couple of minutes walk down a path through a couple of fields and you are in your very own private space. Wonderfully cosy with all mod cons and some luxuries like the projector screen and popcorn machine. The lovely covered decking with wood burner/bbq was great on a chilly evening for toasting marshmallows and listening to the local owls calling to each other. Highly recommended!
04/02/2022
Karen
what a great weekend, totally chilled out and didn't want to leave
28/01/2022
tony
We had a very relaxing and comfy long weekend at the Hidey Hole cabin! Being surrounded by cute lambs was a bonus.
07/01/2022
Mia
Was a beautiful little cabin in a very peaceful area, it made a nice break and retreat from normal life.
20/12/2021
Jecca
My husband stayed at the Hidey-hole cabin in December, and it was perfect and exactly what we were looking for. We wanted a quiet weekend away where we could relax, rest, and reconnect. The cabin was spotless and had everything we needed. We were able to cook easily as the kitchen was well equipped. The projector was so easy to easy. We just connected our mac and off we went.
We will definitely look to book at Downash Wood again in 2022, perhaps bringing our daughter for a treetop stay.
Thank you to the hosts, our weekend was perfect.
10/12/2021
Emma
My stay was amazing. I have never felt so relaxed and at peace. The cabin was so well stocked and you can tell the owners have thought of everything to make your stay perfect.
22/10/2021
Natalie
We had an amazing time at Hidey-Hole cabin, such an idyllic location in a very peaceful setting. We had such a relaxing weekend, and everything was thought out so well by Stephen and Jane. Great stay!
15/10/2021
Sarah
We had a wonderful stay at Hidey-Hole Cabin. It was so cosy when the weather outside wasn’t great and the whole cabin what spotless with some great additional features.
29/09/2021
Hattie
Excellent secluded retreat with a cinema screen.
27/09/2021
kevin
Had a great time in Hidey Hole cabin - it was a beautiful location and I loved the cabin with all its bells and whistles!
24/09/2021
Anna
We had such a lovely and relaxing time, and really loved the location of the cabin - it was so nice to switch off from our normal lives and get back to nature. We walked, we talked more than ever, and we came home feeling refreshed and connected.
17/09/2021
Kayleigh
We had a wonderful relaxing stay at the Hidey-hole cabin, beautiful setting and lovely walks. Spotlessly clean. Would highly recommend the Bull Inn, friendly staff and the food is great.
13/09/2021
susan
It was wonderful and we enjoyed every minute - the cabin was perfect!
08/09/2021
Holly
Loved our time at hidey hole. It was very relaxing and a lovely location and sense of space.
06/09/2021
Jess
Fantastic stay in the cabin, very peaceful and had all the amenities needed. The projector was a great treat. The walk around the reservoir is also great to spend a day.
03/09/2021
Steve
Very relaxing stay with everything you need carefully thought through. High quality cabin and accessories, towels, beddding . The postion of the cabin was excellent, very private but accessible. Well worth the money.
20/08/2021
Jacquie
It was the best place to switch off and relax.
09/08/2021
Lara
Our stay at the Hidey Hole cabin was absolutely fantastic! The cabin was really easy to get to from London by public transport, so don’t be deterred if you don’t have a car! The cabin is really secluded, surrounded by woodland and gorgeous views. The cabin was equipped with everything you could need for a couple of days away. The projector and popcorn machine were lovely additions, as were the little touches like juices, milk and cookies. The deck overlooking the woods is lovely and was the perfect place to be proposed to! Hidey Hole cabin was the perfect place to relax, recharge and enjoy being out of the city and in nature for a few days. We’ll definitely be back!
19/07/2021
Gemma
We had a wonderful long weekend at the hidey-hole. We were there during a heatwave and the shaded deck and Adirondack chairs were so welcome! During covid, it was so nice to be in, what felt like, the middle of nowhere - no contact with anyone apart from people we passed on the walk round Bewl Water. It was just what we needed!
The little kitchen is great and the projector was wonderful. We used the wood fired BBQ, which is more of a smoker than a grill, but when the flames died down, it was a great little fire for making 'smores on.
The directions and instructions for check in and check out were clear. The cabin was clean. All around, a great stay!
16/07/2021
Siobhan
The most amazing cabin we've ever stayed in! Secluded and private to really escape from the world. Amazing tech for music and movies. Popcorn maker great touch
07/07/2021
Amy
Lovely and relaxing, well equipped cabin for two people, and so nice watching the antics of the sheep. Really nice to have an outside firebox/bbq so we could spend time outside in the evenings and watch the stars and wildlife. The Movie screen/projector and bluetooth sound system was a welcome extra.
28/05/2021
Kyle
We had the best staycation at Hidey-hole Cabin. We loved the beautiful interior and exterior, and couldn’t stop photographing it. Beautiful scandi style architecture situated in a quiet wood.
It rained a lot during our stay so we snuggled up to old films on the projector drinking good wine. When the sun was out we sat on the terrace reading. Perfect indoor and outdoor amenities for a UK stay and everything you need to recharge.
100% recommend and would return! Thank you !
14/05/2021
Charlotte
We're super excited to be adding Stephen and Jane's latest space. A wonderful addition to the collection. The feedback for Coddiwomple Cabin should give you a good feel for what it will be like. Book a stay and be the first to write a review!
25/03/2021
The Canopy & Stars Team
Reviews
Very good communication before the stay itself, made it very easy to book and find the cabin. Lots of good recommendations for hikes, pubs, restaurants etc. The cabin itself was perfect, very clean and exactly like described. Would highly recommend to anyone considering staying.
24/03/2025
Bruce
An amazing 3 nights set in beautiful countryside. I'm an ecologist by profession so it was great to be amongst nature and taking some time to unwind for my partner's birthday.
07/03/2025
Max
Our weekend away at Hidey-Hole Cabin was more than we expected- a well-equipped, warm little slice of heaven! We couldn’t fault it for a romantic valentines getaway!
Movie nights with the projector are a must almost as great as waking up to see deer trotting past the picture window.
14/02/2025
Susannah
We loved our stay. It was private and cosy
10/02/2025
Bernie
Great stay
Great location and facilities everything we were looking for
20/12/2024
Wesley
Amazing! The cabin was gorgeous and it had everything we needed to relax in it. The movie projector and popcorn machine were so much fun.
28/10/2024
Georgina
Perfect stay! Cabin was beautiful, so we'll thought out, lots of little touches and a wonderful stay. Loved the projector and the popcorn machine and the nature window from the bed.
12/07/2024
Chloe
Absolutely loved it. This is the third time we’ve stayed here and it just gets better every time.
21/06/2024
Jamie
Fabulous cabin located in quiet wooded area adjacent to Bewl Water. Luxurious, fitted with everything you could possibly want, including a popcorn maker and projector/screen although the view from the cabin is more than enough to keep you happy!! Very comfortable, warm, a fantastic home from home. We wished we could have stayed longer!
12/06/2024
Marjory
It was perfection. Being out in the open, away from the busy city life was pure bliss! Quiet and peaceful
26/04/2024
Shelby
Our stay was perfect. Peaceful, isolated and luxurious. All the little touches in the cabin were simply wonderful - from the incredibly soft sheets, to the hot and powerful shower, to the USB ports, coffee and drinks provided and - especially - the view from the bed and the wonderful projector screen.
08/04/2024
Sarah
A two night Valentines stay at Hidey-hole cabin was the perfect relaxing romantic break we needed. Set in the Beautiful Sussex countryside and a very short walk to the shoreline of Bewl Water and onto Three-Leg Cross and Ticehurst. Lovely local shops and great cafes and pubs. Can very much recommend The Bull for friendly staff and great food and local beer. Lots of wildlife to see from the window too. The cabin is the perfect set- up with everything beautifully fitted and provided. Immaculately presented and just the most perfect stay . Thoroughly recommended and we will be back
14/02/2024
Paul
Absolutely fabulous! Such a gorgeous special place, well thought out with everything we needed, and perfect for a much needed break to allow us to have time and space without our (lovely!) kids!
19/01/2024
Rachel
a very special place to escape from the everyday and reconnect with nature
31/12/2023
Ruth
We enjoyed an autumnal stay at the Hidey Hole Cabin in Ticehurst. We wanted somewhere immersed in nature but cosy and modern. We also wanted a place not too far from home. We had a magical time - we watched the moon rise through the clouds I(almost full) and venus make an appearence and later on, the owls hooted through the trees which was pretty special.
25/10/2023
leanne
We had such a wonderful stay in the hidey-hole cabin. The little touches really made it extra special & the projector was brilliant! We moved enjoying the autumn sunshine on the Well-being decking. Really was so peaceful & perfect! We will definitely be back.
23/10/2023
Sarah
It was wonderful. Exactly what we needed. Back to nature with a bit of luxe!
09/10/2023
Rachel
We had an amazing weekend stay at the Hidey Hole Cabin! A tranquil location, surrounded by peaceful nature. We loved all the little extras which gave it a luxurious feel. The welcome goodies (milk, juice, coffee, biscuits - and all from local independent companies!) were great. The cinema screen and popcorn were fun. Extra blankets for sitting on the deck were handy, we loved the log fire & BBQ on the deck. And we loved reading and relaxing in the swing chairs.
The only downside is that we had to leave at the end of the weekend!!!
06/10/2023
Laura
Amazing place, we really enjoyed staying at Hidey-hole Cabin
18/09/2023
Darren
Excellent stay at a wonderful cabin, lovely to see so much wildlife and dark skies for stargazing.
06/09/2023
Paul
We had a lovely, relaxing stay in Hidey-hole. Nature walks, seaside excursions and country pub food made for a varied holiday.
14/08/2023
Koen
Me and my boyfriend had a lovely stay at the Hidey-hole. It was relaxing and peaceful, the area is so tranquil and we were completely on our own. We loved sitting in front of the big open window and then at night time, watching films on the projector. The cabin was very spacious and had a great BBQ too. We would definitely return again.
26/07/2023
Becca
Everything was well-thought out to make the stay very easy and relaxing. The cabin is set a distance away from other cabins and so we felt very private and secluded, which we loved!
05/05/2023
Jinlin
Upon our arrival the cabin was lovely and warm, the owners had supplied some local fruit juice and cookies which were a welcome treat. The big windows made the cabin bright and feel more spacious. Having porch areas both sides allowed us to get fresh air into the cabin even in light rain conditions whilst cooking. Cooking was really easy in the cabin and the kitchen was well equipped. The bathroom was lovely and clean, only thing to note was the shower pressure was a bit hit and miss. The bed was comfortable and the view out of the big window was wonderful. We also enjoyed using the projector and screen in the evenings. Our favourite feature however was the inbuilt sound system, it was so nice to have a high quality sound and our favourite music on. The cabin was perfectly set within countryside and it was lovely to spend time watching birds, squirrels and sheep. My partner is easily awoken by noise and some shooting nearby was a bit of a disturbance but only for a short time. We enjoyed using the trolley to transport our belongings from the carpark to the cabin, a clever idea to have on hand as we would have had to take several trips otherwise.
19/04/2023
Maris
Amazing!!. So relaxing, we did nothing!. Great to just sit back watch the trees, birds. We are, played Scrabble and just loved being away from the chaos of everyday life
22/02/2023
Rhianne
An amazing, quiet and relaxing space that offers everything you need for a ‘getaway from it all’ break.
03/02/2023
Shelley
We had a fantastic little getaway at the Hidey-Hole Cabin. The Hidey-hole is such a beautiful cabin, with everything we needed. The wellness deck is fantastic and we loved sitting out there and we're rewarded with a visit from some local deer. After the sun went down the projector was brilliant to enjoy some movies on. One of our favourite Canopy & Stars stays to date.
25/01/2023
Charlotte
We had the most wonderful and carefree time from booking homely Hidey-Hole, to enjoying it's beautiful setting and interior, through to making the most of the extras like the log fire and popcorn machine. When you stay away, you always hope for this standard of care and attention, but can so often be let down. Not with Hidey-Hole! Stephen and Jane were the kindest hosts and everything was perfect...we will most certainly be back! Extra special thank you for saving our weekend away when another company cancelled on us last minute.
20/01/2023
Emma
Beautiful setting and wonderfully appointed cabin. Cozy with brilliant touches such as the projector screen made it a relaxing break.
18/01/2023
Ashley
We absolutely loved our stay here. Was the perfect countryside retreat and a great break from London. Everything was handled perfectly by the hosts and we couldn’t recommend it more. Ticehurst is a lovely little
Village with some great pubs. Will definitely be booking again.
02/12/2022
Tom
We had a lovely relaxing stay at the Hidey-Hole Cabin. We arrived Friday evening and departed Monday morning. The cabin was great, particularly the large window and the projector. We went for walks, stopped off at local pubs and villages and had dinner at a local vineyard.
21/10/2022
Rebecca
The cabin was perfect so well thought out, the projector and sound system were so amazing. Whether we were watching the sunsets with champagne or watching a film with popcorn I cannot fault this place.
07/10/2022
Charlotte
Had a wonderful 2 night short break. Very peaceful and didn’t see another person while we were there. Lovely accommodation, everything has been thought of.
31/08/2022
Michelle
We had a wonderful stay and it was just what was needed. Some time out on our own away from life's stresses. We loved the look of the Hider-Hole and the fact it had a private out door space, wood burning bbq and was right by some great walks and Bewel Water. It was a great place to just relax and spend time together. The owners were really helpful and accommodating and would highly recommend.
15/08/2022
Emer
Really special. Private, peaceful location and the cabin was done to a high spec. Loved everything about our stay.
29/07/2022
Kirsty
We had a lovely mini-honeymoon break, The place was perfect for us to unwind and relax after a busy day!
11/07/2022
Louise
It was an absolute dream break for us both. We loved the peace and tranquility and joy it afforded us.
01/07/2022
Andy
It was totally glorious, had the best time. The amazing weather certainly helped. Excellent recommendations for local places to visit/eat/walk etc. the cabin itself is small but perfectly formed in the most perfect setting.
15/06/2022
Katie
Really enjoyed the tranquility with all the luxuries. Wonderful for long walks and peace and quiet just the sound of sheep, the wind rustling the leaves, the sound of birds and a pheasant who seemed to live just outside.
03/06/2022
Sharon
We had an amazing stay, walks, pub lunches, movies, shopping and time for us (we have 4 children!) The log burner was amazing and the attention to detail in the lodge was perfect. Thank you for a brilliant stay.
30/05/2022
Mandy
The whole experience was lovely. Every detail inside the cabin was carefully thought out, from the popcorn, milk and fresh juice in the fridge, and the tea and coffee available. There were games to play and it was just a lovely few days. We had a BBQ and toasted the marshmallows provided. It was lovely!
25/05/2022
Katie
We loved our stay at Hidey-hole cabin. It was beautifully built, surrounded by nature and really clean.
04/05/2022
Alex
2 nights after Easter weekend. Nice long walk around the resevoir. Got lost but a nice lady guided us back.
Room had everything you needed for the stay and the BBQ was easy to understand and get going.
18/04/2022
Aaron
We left after two nights wanting to stay for longer! We loved being able to hear the bird song, look out over the fields without seeing anyone else, and feel cosy and entertained in the cabin (thanks to the projector!)
11/04/2022
Emily
We had a fantastic stay at Hidey Hole Cabin. The cabin and facilities amazing and feel like you are in the middle of nowhere and able to relax!
23/03/2022
Rebecca
We had a lovely time. The cabin was very comfortable and met our requirements
04/03/2022
Aileen
Lovely secluded location, the view to wake up to is so relaxing and peaceful. This cabin is such a well thought through space with everything you need.
23/02/2022
sian
Had a lovely relaxing time at Hidey-Hole cabin, it really does feel like a hidey hole! A couple of minutes walk down a path through a couple of fields and you are in your very own private space. Wonderfully cosy with all mod cons and some luxuries like the projector screen and popcorn machine. The lovely covered decking with wood burner/bbq was great on a chilly evening for toasting marshmallows and listening to the local owls calling to each other. Highly recommended!
04/02/2022
Karen
what a great weekend, totally chilled out and didn't want to leave
28/01/2022
tony
We had a very relaxing and comfy long weekend at the Hidey Hole cabin! Being surrounded by cute lambs was a bonus.
07/01/2022
Mia
Was a beautiful little cabin in a very peaceful area, it made a nice break and retreat from normal life.
20/12/2021
Jecca
My husband stayed at the Hidey-hole cabin in December, and it was perfect and exactly what we were looking for. We wanted a quiet weekend away where we could relax, rest, and reconnect. The cabin was spotless and had everything we needed. We were able to cook easily as the kitchen was well equipped. The projector was so easy to easy. We just connected our mac and off we went.
We will definitely look to book at Downash Wood again in 2022, perhaps bringing our daughter for a treetop stay.
Thank you to the hosts, our weekend was perfect.
10/12/2021
Emma
My stay was amazing. I have never felt so relaxed and at peace. The cabin was so well stocked and you can tell the owners have thought of everything to make your stay perfect.
22/10/2021
Natalie
We had an amazing time at Hidey-Hole cabin, such an idyllic location in a very peaceful setting. We had such a relaxing weekend, and everything was thought out so well by Stephen and Jane. Great stay!
15/10/2021
Sarah
We had a wonderful stay at Hidey-Hole Cabin. It was so cosy when the weather outside wasn’t great and the whole cabin what spotless with some great additional features.
29/09/2021
Hattie
Excellent secluded retreat with a cinema screen.
27/09/2021
kevin
Had a great time in Hidey Hole cabin - it was a beautiful location and I loved the cabin with all its bells and whistles!
24/09/2021
Anna
We had such a lovely and relaxing time, and really loved the location of the cabin - it was so nice to switch off from our normal lives and get back to nature. We walked, we talked more than ever, and we came home feeling refreshed and connected.
17/09/2021
Kayleigh
We had a wonderful relaxing stay at the Hidey-hole cabin, beautiful setting and lovely walks. Spotlessly clean. Would highly recommend the Bull Inn, friendly staff and the food is great.
13/09/2021
susan
It was wonderful and we enjoyed every minute - the cabin was perfect!
08/09/2021
Holly
Loved our time at hidey hole. It was very relaxing and a lovely location and sense of space.
06/09/2021
Jess
Fantastic stay in the cabin, very peaceful and had all the amenities needed. The projector was a great treat. The walk around the reservoir is also great to spend a day.
03/09/2021
Steve
Very relaxing stay with everything you need carefully thought through. High quality cabin and accessories, towels, beddding . The postion of the cabin was excellent, very private but accessible. Well worth the money.
20/08/2021
Jacquie
It was the best place to switch off and relax.
09/08/2021
Lara
Our stay at the Hidey Hole cabin was absolutely fantastic! The cabin was really easy to get to from London by public transport, so don’t be deterred if you don’t have a car! The cabin is really secluded, surrounded by woodland and gorgeous views. The cabin was equipped with everything you could need for a couple of days away. The projector and popcorn machine were lovely additions, as were the little touches like juices, milk and cookies. The deck overlooking the woods is lovely and was the perfect place to be proposed to! Hidey Hole cabin was the perfect place to relax, recharge and enjoy being out of the city and in nature for a few days. We’ll definitely be back!
19/07/2021
Gemma
We had a wonderful long weekend at the hidey-hole. We were there during a heatwave and the shaded deck and Adirondack chairs were so welcome! During covid, it was so nice to be in, what felt like, the middle of nowhere - no contact with anyone apart from people we passed on the walk round Bewl Water. It was just what we needed!
The little kitchen is great and the projector was wonderful. We used the wood fired BBQ, which is more of a smoker than a grill, but when the flames died down, it was a great little fire for making 'smores on.
The directions and instructions for check in and check out were clear. The cabin was clean. All around, a great stay!
16/07/2021
Siobhan
The most amazing cabin we've ever stayed in! Secluded and private to really escape from the world. Amazing tech for music and movies. Popcorn maker great touch
07/07/2021
Amy
Lovely and relaxing, well equipped cabin for two people, and so nice watching the antics of the sheep. Really nice to have an outside firebox/bbq so we could spend time outside in the evenings and watch the stars and wildlife. The Movie screen/projector and bluetooth sound system was a welcome extra.
28/05/2021
Kyle
We had the best staycation at Hidey-hole Cabin. We loved the beautiful interior and exterior, and couldn’t stop photographing it. Beautiful scandi style architecture situated in a quiet wood.
It rained a lot during our stay so we snuggled up to old films on the projector drinking good wine. When the sun was out we sat on the terrace reading. Perfect indoor and outdoor amenities for a UK stay and everything you need to recharge.
100% recommend and would return! Thank you !
14/05/2021
Charlotte
We're super excited to be adding Stephen and Jane's latest space. A wonderful addition to the collection. The feedback for Coddiwomple Cabin should give you a good feel for what it will be like. Book a stay and be the first to write a review!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Very good communication before the stay itself, made it very easy to book and find the cabin. Lots of good recommendations for hikes, pubs, restaurants etc. The cabin itself was perfect, very clean and exactly like described. Would highly recommend to anyone considering staying.
24/03/2025