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Grazing cows watch as you paddle the boat downriver past the green fields of a nature reserve. You won't believe you're only 25 miles from central London
The Riverside, so close to London you can almost get the tube, is a remarkably peaceful spot for idling away a couple of days and letting everything literally drift past you. Inside, you’ll find a pleasant jumble of history, from Arts & Crafts stained glass to a 70s coffee table inlaid with French ceramics. Outside is the river, where cows graze on the far banks and the occasional paddle boarder floats by. If you feel like joining them, take the double & single inflatable canoes, paddle board or rowing dingy provided and splash around for a while.
Despite being almost in town, this might be slightly wilder living than you’re used to. It’s a ten-minute walk from the nearest parking and solar power means you can’t spend all day on devices, but then why would you want to? The modern world is near enough to dip back into, with The Seven Stars a quick stroll across the meadow and a 1.5-mile walk taking you to Ripley, where you’ll find the Michelin-rated Anchor, The Half Moon on the edge of the green and the 17th century Ship, which epitomises a traditional country pub. Further afield are the famous RHS Wisley Gardens and the Surrey Gin Distillery, National Trust houses and historic sites to explore, but if you’d rather leave it all behind, then fire up the bbq, sit back and watch for the owls and bats that flit past in the dusk.
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Essentials
The important stuff
Check in: 3 pm
Check out: 10 am
Please be aware that there is no fencing between the garden and the water's edge
Guests are advised to use power carefully as electricity from the solar power system can be limited, especially during the winter months. The power system cannot cope items requiring "surge" power (eg. hairdryers, baby gadgets).
Please note there is no direct vehicle access - there is a 5-10 minute walk to reach the cabin. Please check the location tab for more information.
Please note, the high bed is 60cm wide (narrower than a standard single bed)
Initial firewood is provided. There is a charge of £7 when the stock runs out
Mobile phone signal
Bookable for 2 dogs at £25 per pet per stay. More dogs may be considered, please contact us to enquire.
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
Please bring your own travel cots and equipment
Space
for 2 pets
from £25 per pet per stay Dog bowls, paw cloths, blankets provided. Please bring dog bedding.
Space
for 2 children
from £15 per child per night . Sleeping on a single high bed, and fold out sofa.
Cooking
Kitchen equipped with a gas hob, oven, fridge, freezer
Cutlery, crockery and glassware provided
BBQ - a bag of coals provided
Washing
Shower
Composting toilet - the liquid waste may require your daily removal
Basic toiletries are provided
Heating, lighting & bedding
Bed linen and towels provided
Wood-burner
Solar lighting
Plug sockets
Entertainment
Books
Board games (chess, shove ha'penny, dominoes, draughts)
Canoes
Read more
Getting there
Broadmead Cut on River Wey, Ripley, Woking, GU237ES
///glory.loving.script - What3Words is a new more accurate version of a postcode. This is the location of the Riverside so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By car
From Send Burnt Common roundabout GU23 7JY, take the Portsmouth road direction of Ripley, after 500 metres take the turning on the left, Send Marsh Road, follow the road until you see The Sadlers Arms pub on your right then a sharp left-hand bend, turn right on this bend, on to Polesdon Lane which runs alongside a triangular green, take the third turning on the left (after about 700m)which is Tannery Lane, a narrow road ending in a T Junction. From here there are two options, please tell us which one you prefer before arriving so that the owners can help you. Please be aware option one is a shorter 5 min walk but means walking through a field where cattle graze.
Option 1 from the T junction cross straight over the road, slight right into Patercourt Farm Yard (w3w ///gasp.valley.rise). You will see a track that runs between a Queen Anne brick house and a metal workshop. We will meet you here to unlock the gate, you can park your car further down the track, from here it is over the stile and across the water meadow, which may have cows grazing, cross the bridge by the lock and go around to your left going past the lock keepers cottage and you will see the Riverside with its blue door, is on your right, through a picket gate.
Option 2 from the T junction turn left and follow the winding road, as you approach Tannery House to your left you will see parking spaces by the side of the road,(w3w ///minus.beans.spider) park up and take the short path next to the building which leads to a bridge over the canal, turn right and follow the towpath for 700m (about 9 min walk) until you see the lock, look to your left and take the picket gate, down the steps and across the garden to the blue door.
By public transport
The closest train station is Woking - 4 miles away.
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Food & Drink
At Papercourt Lock
Basics such as tea, coffee, milk, salt, pepper, olive oil, herbs and spices are provided
Local shops
Ripley Nursery - 1 mile away
A walk to the local village is roughly 30-40 mins
Pubs & Restaurants
The Seven Stars - Traditional pub with small garden, walk from the Riverside across the meadows then short walk on the road
The Anchor at Ripley - A 400-year-old pub with a mention in the Michelin guide, creative British cooking. About 1.5 miles from The Riverside
Ripley Curry Garden - Restaurant serving high-quality Indian cuisine with strong Bengali influence, in spite of the name it does not have a garden
The Half Moon Ripley - Small pub on the edge of Ripley Green, famed for its Sunday Roast dinners, pizza served during the week
The Toby Cottage - Reputation for good food, opened in 1979 and has changed little since, even has a dessert trolley
The Jovial Sailor - Large pub with a garden, serves food most of the day
Kayal- South Indian seafood and other Keralan specialities. 3 miles away but will deliver to Papercourt Farm
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Activities
At Papercourt Lock
Walking - The Riverside is next to Surrey Wildlife trust Papercourt meadows
Boating
Canoeing
Birdwatching
Fishing
Wild swimming in the river
Places to visit
Ripley Village - One of the largest village greens in England, Ripley is home to five pubs, a Michelin star restaurant and three cafes, a monthly farmers market the spectacular fireworks display and other events are held on the green. Distance 1.5 miles.
Watts Gallery - Stunning Arts & Crafts chapel, Artist’s Village, free entry, and Art Gallery with charged entry, 10 miles.
St Nicholas Pyrford - A Norman church with original ochre frescos from around 1200, 1.5 miles.
Outdoor & active
The river Wey
Organised swimming at Papercourt Lake close by
Read more
Meet your hosts
Meet Andrea
A decade ago Andrea was considering buying a holiday property in the West Country but found this small plot of land next to the river and overlooking the flood plain. She realised that she could be close to water and nature without the long journey to get there. The previous owners had spent their summers and weekends there since the 1970s. There are four cabins, the original buildings were little more than shacks built by town folks who wanted to spend a bit of time in the country and go fishing back in the 1930s.
Rebuilding the Riverside to create a place that could be used in all seasons was a challenge but an enjoyable one. The aim was to use sustainable and recycled building materials. Cedarwood cladding and the cedar shingle roof have now weathered to a silvery grey. Andrea works as a valuer of Art and Antiques and appreciates all kinds of things that have a past life. Arts and Crafts stained glass windows allow light to travel between two rooms. Everything from the solid oak floor to the windows has been salvaged. It was a real adventure sourcing materials and furniture, the 1970’s coffee table has leaf impressed tiles by the French artist potter Roger Capron, who also made the bathroom tiles. An old campaign trunk houses games for a rainy day and a collection of vintage blankets can be used for cool evenings outside.
Wildlife & Environment
You can watch swans and their cygnets from your bed, in summer a fashion parade of different patterned Belted Galloway cows troop past. When you take to the water kingfishers, damsel and dragon flies and the occasional heron, at dusk short-eared and barn owls.
The Riverside, so close to London you can almost get the tube, is a remarkably peaceful spot for idling away a couple of days and letting everything literally drift past you. Inside, you’ll find a pleasant jumble of history, from Arts & Crafts stained glass to a 70s coffee table inlaid with French ceramics. Outside is the river, where cows graze on the far banks and the occasional paddle boarder floats by. If you feel like joining them, take the double & single inflatable canoes, paddle board or rowing dingy provided and splash around for a while.
Despite being almost in town, this might be slightly wilder living than you’re used to. It’s a ten-minute walk from the nearest parking and solar power means you can’t spend all day on devices, but then why would you want to? The modern world is near enough to dip back into, with The Seven Stars a quick stroll across the meadow and a 1.5-mile walk taking you to Ripley, where you’ll find the Michelin-rated Anchor, The Half Moon on the edge of the green and the 17th century Ship, which epitomises a traditional country pub. Further afield are the famous RHS Wisley Gardens and the Surrey Gin Distillery, National Trust houses and historic sites to explore, but if you’d rather leave it all behind, then fire up the bbq, sit back and watch for the owls and bats that flit past in the dusk.
Please be aware that there is no fencing between the garden and the water's edge
Guests are advised to use power carefully as electricity from the solar power system can be limited, especially during the winter months. The power system cannot cope items requiring "surge" power (eg. hairdryers, baby gadgets).
Please note there is no direct vehicle access - there is a 5-10 minute walk to reach the cabin. Please check the location tab for more information.
Please note, the high bed is 60cm wide (narrower than a standard single bed)
Initial firewood is provided. There is a charge of £7 when the stock runs out
Mobile phone signal
Bookable for 2 dogs at £25 per pet per stay. More dogs may be considered, please contact us to enquire.
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
Please bring your own travel cots and equipment
Space
for 2 pets
from £25 per pet per stay Dog bowls, paw cloths, blankets provided. Please bring dog bedding.
Space
for 2 children
from £15 per child per night . Sleeping on a single high bed, and fold out sofa.
Cooking
Kitchen equipped with a gas hob, oven, fridge, freezer
Cutlery, crockery and glassware provided
BBQ - a bag of coals provided
Washing
Shower
Composting toilet - the liquid waste may require your daily removal
Basic toiletries are provided
Heating, lighting & bedding
Bed linen and towels provided
Wood-burner
Solar lighting
Plug sockets
Entertainment
Books
Board games (chess, shove ha'penny, dominoes, draughts)
Broadmead Cut on River Wey, Ripley, Woking, GU237ES
///glory.loving.script - What3Words is a new more accurate version of a postcode. This is the location of the Riverside so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By car
From Send Burnt Common roundabout GU23 7JY, take the Portsmouth road direction of Ripley, after 500 metres take the turning on the left, Send Marsh Road, follow the road until you see The Sadlers Arms pub on your right then a sharp left-hand bend, turn right on this bend, on to Polesdon Lane which runs alongside a triangular green, take the third turning on the left (after about 700m)which is Tannery Lane, a narrow road ending in a T Junction. From here there are two options, please tell us which one you prefer before arriving so that the owners can help you. Please be aware option one is a shorter 5 min walk but means walking through a field where cattle graze.
Option 1 from the T junction cross straight over the road, slight right into Patercourt Farm Yard (w3w ///gasp.valley.rise). You will see a track that runs between a Queen Anne brick house and a metal workshop. We will meet you here to unlock the gate, you can park your car further down the track, from here it is over the stile and across the water meadow, which may have cows grazing, cross the bridge by the lock and go around to your left going past the lock keepers cottage and you will see the Riverside with its blue door, is on your right, through a picket gate.
Option 2 from the T junction turn left and follow the winding road, as you approach Tannery House to your left you will see parking spaces by the side of the road,(w3w ///minus.beans.spider) park up and take the short path next to the building which leads to a bridge over the canal, turn right and follow the towpath for 700m (about 9 min walk) until you see the lock, look to your left and take the picket gate, down the steps and across the garden to the blue door.
By public transport
The closest train station is Woking - 4 miles away.
Walking - The Riverside is next to Surrey Wildlife trust Papercourt meadows
Boating
Canoeing
Birdwatching
Fishing
Wild swimming in the river
Places to visit
Ripley Village - One of the largest village greens in England, Ripley is home to five pubs, a Michelin star restaurant and three cafes, a monthly farmers market the spectacular fireworks display and other events are held on the green. Distance 1.5 miles.
A decade ago Andrea was considering buying a holiday property in the West Country but found this small plot of land next to the river and overlooking the flood plain. She realised that she could be close to water and nature without the long journey to get there. The previous owners had spent their summers and weekends there since the 1970s. There are four cabins, the original buildings were little more than shacks built by town folks who wanted to spend a bit of time in the country and go fishing back in the 1930s.
Rebuilding the Riverside to create a place that could be used in all seasons was a challenge but an enjoyable one. The aim was to use sustainable and recycled building materials. Cedarwood cladding and the cedar shingle roof have now weathered to a silvery grey. Andrea works as a valuer of Art and Antiques and appreciates all kinds of things that have a past life. Arts and Crafts stained glass windows allow light to travel between two rooms. Everything from the solid oak floor to the windows has been salvaged. It was a real adventure sourcing materials and furniture, the 1970’s coffee table has leaf impressed tiles by the French artist potter Roger Capron, who also made the bathroom tiles. An old campaign trunk houses games for a rainy day and a collection of vintage blankets can be used for cool evenings outside.
Wildlife & Environment
You can watch swans and their cygnets from your bed, in summer a fashion parade of different patterned Belted Galloway cows troop past. When you take to the water kingfishers, damsel and dragon flies and the occasional heron, at dusk short-eared and barn owls.
It was a magical time surrounded in nature that words couldn't describe.
The cabin was amazing and exactly what we were looking for.
Host Mark was so nice and welcoming and helped with anything we needed.
21/03/2025
Danny
What a beautiful, cosy escape from reality
23/12/2024
Anna
An adventure, living off grid but Riverside well equipped for keeping us warm and fed. An attractive location near the canal and lock with various pubs in walking distance. Very restful
02/12/2024
Virginia
It was really a beautiful cabin, very tastefully decorated and the facilities well thought through. It was so well situated on the river bank (we even saw a kingfisher!), and we loved the fact it was so off the beaten track, even though we were in Surrey. The local pub (The Seven Stars) had great food and the staff looked after us and our dog so well. The support from Mark, the owner, was fantastic. He was clear and concise in his explaining how things worked, where things were, and local eateries, and he came within 10 minutes to sort the filled compostable toilet. Cannot recommend it enough.
25/11/2024
Jules
The Riverside is a cosy and peaceful retreat on the water, and we had a wonderful time. Our stay was restful and we enjoyed being so close to nature. The cabin has everything one needs for a comfortable stay, and even provides kayaks for use. There's lots to do nearby, and our host was very informative. But it was a pleasure to spend time enjoying our holiday home, the surroundings and the beautiful view.
25/10/2024
KATHRYN
Easy to book. Never used Canopy & Stars before. Incredibly helpful host who met us with key and explained everything including good tips for our stay.
It was an escape from day to day life. Restful time with option to do activities if we so wished. The house reminded us of Wind in the Willows.
21/10/2024
Alice
It was very peaceful there. Felt very much away from it all
30/08/2024
Kate
We absolutely loved The Riverside and our hosts were amazing.
19/07/2024
Michelle
A wonderful and tranquil few days by the river, overlooking the fields and the cows. You wouldn’t believe that it felt that we were a million miles away yet so close to London. The cabin had everything we needed and more! Paddling up and down the river was sublime.
01/07/2024
Elizabeth
Mark walked me and my luggage to The Riverside and already I loved it before I even got there. He was very friendly and full of useful information. When I opened the front door it was certainly a Wow! moment. The accommodation was decorated and furnished beautifully but then I saw my view that was to be for a few days and it was an even bigger Wow! moment. Although the weather for two of my three days was rubbish I just sat back and allowed myself to do nothing but enjoy my book, the views and the peace and quiet.
20/05/2024
Fiona
Amazing long weekend with my partner, brilliant place to relax and kick back, or be as active as you like. We appreciated the arts and crafts pieces that have been used in the space to decorate. The views over the water from the terrace and the bed were mesmerising.
10/05/2024
Caryn
just what was needed, on the edge of the river sandwiched between a river and canal , ment that could do plenty of walk options and delight in nature. Able to slow down and really relax and recharge
26/04/2024
bunty
I went with my partner, teenage daughter and an adult friend for a birthday celebration/ short break from London. The location was rather lovely and surprising and only a short drive from our home in south London. (Love a short drive!)
It was so nice to wake up by the water, with views of fields and marshes. The cabin was very cosy and generally comfortable, if somewhat eccentric. It was a good base for some lovely easy walks and visiting some interesting places in that part of Surrey. We weren’t too ambitious as we were all in need of some rest
05/04/2024
Jane
This was the most perfect stay. It’s a beautiful little cabin on the river. It’s been beautifully kitted out and I love the addition of the rowing boat for use. Mark is the most amazing host. There are so many pub walks which my dog adored. Mark and Andrea have created the most helpful folder for things to do in the area too!
15/03/2024
Lara
We absolutely loved our getaway - perfect escape with our young daughter and dog.
16/02/2024
Rob
Absolutely magical, the Riverside is a gem and the communication from Andrea and Mark was exceptional. I could not recommend anywhere more highly. The setting is just magical in between rivers and the house itself has been so lovingly and stylishly put together. Came wait to come back.
10/11/2023
PA
Mark met us to walk us to Riverside. He couldn’t have been more helpful. It was right on the river and absolutely magical. The locks, the walks, the barges, the cows, the view…. Simply spectacular
03/11/2023
Ginnie
Lovely little place to stay. Extremely cosy with the fire lit! Great just to sit by the river and watch wildlife go by.
22/09/2023
Lauta
A wonderful relaxing and peaceful few days. Great weather and long days allowed us to make the most of the waterside setting, fire pit and BBQ. Did lots of local walks and enjoyed sitting by the water, watching the wildlife
23/06/2023
sandy
We had an amazing and relaxing stay at The Riverside. The peace and tranquility it provided through being able to sit back and watch the ducks and swans go past on the river gave us a great opportunity to disconnect from everything else for the weekend.
16/06/2023
Alex
A lovely get-away, peaceful and secluded
01/05/2023
Claire
We had a lovely few days in this georgeous hideaway beside the river Wey. It was fabulously off- grid - and worked absolutely fine, and the bedroom overlooking the river was really lovely.
27/03/2023
Zoe
We had a wonderful stay at the riverside. The hosts were very welcoming and gave us plenty of on site information. The cabin itself is very well equipped with a super cosy stove to keep us warm during the chilly evenings. Great location with a pub within walking distance and a lovely canal that runs along the property. Would love to come back herrnijnthr summer. Also an excellent selection of games provided! Beautifully decorated too!
24/03/2023
Laura
The riverside was very picturesque. It was very peaceful which was perfect for a much needed break. The local village was lovely with plenty of places to eat and drink (we especially liked pinnocks cafe). There were many walks to go on from the cabin which mark gave us plenty of info on. The log fire was great for keeping the place warm and cosy on the evenings. Just watching the ducks and swans go past throughout the day was nice. All in all a great place to stay and would highly recommend.
17/02/2023
Shaun
Great stay here. Remote cabin vibe where you feel in the middle of nowhere, with the convenience of a village a 30min walk away. Full equipped accommodation with all mod cons.
20/01/2023
Rob
We had a fantastic time. The hosts were very knowledgeable and took us through everything we needed to know, including best places to visit during our stay. They are obviously very passionate about the area.
25/11/2022
Hannah
Absolutely fabulous, relaxing stay! Loved the location, boat, and sitting by the fireplace (both inside and outside). Highly recommend!
11/11/2022
Katie
Very relaxing and enjoyable stay, thank you. Gorgeous to be right on the water. We loved using the little boats provided to explore the river.
07/10/2022
Eva
We had a fantastic stay at the Riverside - it really lives up to its name being between a canal and the river with another nearby. It was so relaxing sitting outside watching life slowly pass by. Everything is so beautifully put together and real care has gone into the design and the placement of everything.
Lying in bed looking through the huge windows was also a lovely experience.
The dog had a fantastic holiday too - running about in the wild area across the river from the cottage and improving his swimming enormously. We actually managed to tire him out!
09/09/2022
Maggie
We had an amazing time at The Riverside, it was everything we hoped it would be and more.
12/08/2022
Anjuli
Blissful! Okay, we were lucky with the weather but this glorious bolthole would be idyllic at any time. Delightfully private and restful (very comfy bed with views that made you want to lie there all day) and thoughtfully and imaginatively designed with all you need - and then more, such as rowing boat and telescope. Just heaven.
24/06/2022
Helena
The Riverside was one of the most amazing places i have ever been, i booked this for my dog (Bow) as a holiday who had just been diagnosed with cancer, her face when we arrived was one i will never forget.
Everything about it was perfect, i can not think of anything negative to say, sunset in front of you while laying in bed, going for a ride in the boat with Bow and seeing the cows in the water and taking walks.
was never the need to watch tv or go on our phones.
It was so quiet all you could hear was nature and the faint sound of church bells in the distance.
Great kitchen and plenty of storage, toilet and shower had no issues, very cosy and clean, we loved the box of games and binoculars.
This place is known to me as Bow's happy place and i am so thankful i found it, she loved laying at the french doors facing out to the field at sunset, sitting next to the river watching the water while holding her ball under her paw, swimming in the river with her lifejacket on, i can tell it was one of the most happiest times of her life and i will always remember The Riverside and see it as a place to connect with her.
I would like to say thank you so so much for giving me this memory xx
13/06/2022
matthew
We had a relaxed, comfortable, peaceful time and the dogs loved it too. Facilities were good, location fantastic and the wild water swimming each day right in front of our accommodation was awesome.
09/05/2022
Jackie
We had such a lovely time at Riverside. Idyllic setting and so peaceful, just what we needed after a stressful few years. We're already trying to find dates we can return! Mark was very helpful on our arrival pointing out walks, local history and general things in the cabin we needed to know. Our dog was ecstatic to watch all the swans and ducks go by daily, and it was lovely to sit by the river and play with our baby in such a pretty location. Lots of lovely walks in all directions, with a nice pub at the end of each for a well earned pub lunch! The fact you can hop in a boat from your accommodation and then come back to a firepit was just magical. Thank you for restoring our faith in holidays!
02/05/2022
Kate
A beautiful and tranquil place on the water.
20/04/2022
Fernanda
We had a lovely time. So special to stay next to a river. Great place to explore or bunk down and stay cosy.
04/04/2022
Nancy
Fantastic place to get away and unwind for a couple of days!
Great little property with stunning views and character.
30/03/2022
Katrina
Had a relaxing time staying at The Riverside. The cabin decor was gorgeous and had an amazing view. Andrea and Mark were very responsive and welcoming. They gave us advice around the best places to visit in the area, which we really appreciated. We loved having the opportunity to immerse ourself in nature, taking full advantage of the kayak, row boat and open water swimming on offer.
25/03/2022
Bethany
We had a couple of really relaxing days here swimming and paddling up the river, watching the birds and enjoying the wood burner.
21/02/2022
Carla
I stayed for a long weekend with my husband and three year old daughter, and it was absolutely perfect for us. We had plenty of room and space for the three of us, with my daughter having her own sleeping space. There are plenty of activities to do in the local area but we spent most of the time hunkering down and just enjoying the property - it was absolutely magical to just be together in such an idyllic setting.
18/02/2022
Abigail
Absolutely fabulous! Peaceful, beautifully decorated and could see ducks from my bed. What more could you ask for!
Hosts were incredibly helpful and very welcoming.
09/02/2022
Trish
We had a lovely stay. The cabin was the perfect escape from the world with no tv, WiFi etc. it made us play games and just enjoy each other’s company.
26/01/2022
Kayleigh
Lovely friendly welcome, great cabin for water based or walking activities. Fully stocked cabin with everything you would need for a short and comfortable stay!
21/01/2022
Cor
We had a lovely stay at the Riverside. The location was beautiful, with lots of walks nearby. We were looking for a relaxing getaway and that's what we got!
12/01/2022
Lucy
We had an absolutely brilliant time there.
27/12/2021
Sue
This was a beautiful weekend away. Mark met us at the gate entrance and showed us down to the property. He carried our bags for us even! Tour around the house and facilities and some local knowledge.
During our stay we did some walks, went into Ripley, wonderful dinner at the Anchor - recommend this! Went to the farmers markets which happened to be the Christmas one which was excellent. Really great local produce.
Even went for a winter dip in the river which was mighty refreshing.
The house is decorated beautifully with reclaimed and vintage items. It is a really special place.
Mark was very contactable for anything we needed during our stay.
We will be back and recommending to everyone!
10/12/2021
Kelsie
We had a lovely and peaceful stay at The Riverside. Everything was perfect. The views from the windows over the river are amazing and being able to walk, cycle and row from the cabin made it very relaxed. Andrea and Mark was great hosts and we hope to come back soon!
01/12/2021
Henry
We've just spent a wonderful weekend at The Riverside. Andrea and Mark were great hosts, taking the time to show us how everything worked and point us in the direction of some lovely walks. The place is super nice with a big comfy bed to enjoy morning views over the river and an excellent log burner that kept us snug in the evenings. We're already looking at dates to book in the spring or summer so we can go out exploring in the Kayaks! Thanks for having us.
26/11/2021
sophie
We had a great stay location was stunning cabin was just amazing and hosts just so helpfull
19/11/2021
Jason
Staying at the Riverside was a home away from home. The location was perfect (both in terms of getting there from London and also the surroundings), it was really comfortable, and had everything that was needed for a long weekend.
29/09/2021
Zeynep
A great couple of nights at The Riverside. A unique setup with its quirks but that’s all part of the charm and Mark above and beyond to get us in and settled. The kids spent as much time as possible in or on this very quiet bit of river so it seemed very safe. Fire pit and BBQ for the evening, ideal. So lucky with the weather. Now looking for our own riverside cabin.
06/09/2021
Andy
We had a really relaxing 2 nights at The Riverside. This is a back to basics cottage with the river literally in your back garden. No TVs and a cozy fireplace with board games and quiz books meant you were able to appreciate the simple things and really switch off from everyday life.
01/09/2021
Lisa
A total little gem of a place, there's part of me that doesn't want to say too much about it because I want to keep it all to myself! It is such a beautiful setting and wonderfully peaceful. The place itself is well equipped inside and out and Mark is super helpful and very kind. We had a great time and would love to come back.
27/08/2021
Nurette
We only had 2 nights at this beautiful place but will definitely be back for more! We were met by Mark who helped us with our bags and gave us a thorough run through about how everything works. We then spent 2 idyllic days enjoying the peace and quiet! Such a beautifully decorated cottage with absolutely everything we could've needed, and the added bonus of swimming and kayaking right on our doorstep was the cherry on top! Fabulous hosts, Mark and Andrea ... we are so grateful to have spent this time at their beautiful cottage.
04/08/2021
Alison
Liked the idea of a cabin and the interior looked really interesting
26/07/2021
Jayne
Stayed for 2 nights in July, last minute as our Italy trip was cancelled due to covid- this made up for it and we had a lovely anniversary by the water- sunbathing, kayaking and swimming.
19/07/2021
Sophie
We had the most amazing stay at the Riverside. Beautiful location, right on the river with plenty of activities: a row boat, kayaks and of course being able to go swimming! There was also a well equipped kitchen and a BBQ which we used a few times - it was amazing to enjoy outdoor cooking and sunset dining!
16/07/2021
Sabrina
The Riverside was lovely. Being right on the water and next to the lock was so special! So many amazing walks right outside the door, and such an opportunity to connect without the distractions of WiFi. A king size bed made it extra special watching the sunset from the bedroom on our last night.
Such an unique space, huge windows and an artistic use of wood really bring the natural world inside. It’s really cosy! You definitely feel like you’re on your own overlooking the water.
We head into Ripley via the scenic route through the woods, had some delicious food in town, and bought some high quality produce at the farm shop.
Our dog Rhia had a blast she loved our adventures along the swimmable lake nearby, and on Papercourt Farm. Andrea and Mark provided dog bowls which is a brilliant touch! We can’t wait to book again.
12/07/2021
Raquel
Mark and Andrea have the most perfect hideaway cabin on the River Wye. We lost ourselves in nature! Being able to pull back the doors and step out onto the river bank with swans gliding by really offered something truly unique. We loved being able to have a go at Kayaking and pottering about in the rowing boat. Thank you for hosting us.
02/07/2021
Rose
We had a lovely relaxing time at The Riverside. Andrea was very helpful, the waterside location opposite a nature reserve is superb and the cabin is spacious, practical and beautifully furnished.
25/06/2021
Iain
The location of The Riverside is magical, walking down the canal path you reach a small grassy bank with a few cabins on it surrounded by water either side. Walking into the space you are greeted with full views of the river from the large doors and windows leading out to your own private garden. Sit outside and read a book or borrow the rowing boat and inflatable canoe and explore the waterways! An amazing retreat just 45 minutes from London.
18/05/2021
Jenna Kearns, Canopy & Stars
Reviews
It was a magical time surrounded in nature that words couldn't describe.
The cabin was amazing and exactly what we were looking for.
Host Mark was so nice and welcoming and helped with anything we needed.
21/03/2025
Danny
What a beautiful, cosy escape from reality
23/12/2024
Anna
An adventure, living off grid but Riverside well equipped for keeping us warm and fed. An attractive location near the canal and lock with various pubs in walking distance. Very restful
02/12/2024
Virginia
It was really a beautiful cabin, very tastefully decorated and the facilities well thought through. It was so well situated on the river bank (we even saw a kingfisher!), and we loved the fact it was so off the beaten track, even though we were in Surrey. The local pub (The Seven Stars) had great food and the staff looked after us and our dog so well. The support from Mark, the owner, was fantastic. He was clear and concise in his explaining how things worked, where things were, and local eateries, and he came within 10 minutes to sort the filled compostable toilet. Cannot recommend it enough.
25/11/2024
Jules
The Riverside is a cosy and peaceful retreat on the water, and we had a wonderful time. Our stay was restful and we enjoyed being so close to nature. The cabin has everything one needs for a comfortable stay, and even provides kayaks for use. There's lots to do nearby, and our host was very informative. But it was a pleasure to spend time enjoying our holiday home, the surroundings and the beautiful view.
25/10/2024
KATHRYN
Easy to book. Never used Canopy & Stars before. Incredibly helpful host who met us with key and explained everything including good tips for our stay.
It was an escape from day to day life. Restful time with option to do activities if we so wished. The house reminded us of Wind in the Willows.
21/10/2024
Alice
It was very peaceful there. Felt very much away from it all
30/08/2024
Kate
We absolutely loved The Riverside and our hosts were amazing.
19/07/2024
Michelle
A wonderful and tranquil few days by the river, overlooking the fields and the cows. You wouldn’t believe that it felt that we were a million miles away yet so close to London. The cabin had everything we needed and more! Paddling up and down the river was sublime.
01/07/2024
Elizabeth
Mark walked me and my luggage to The Riverside and already I loved it before I even got there. He was very friendly and full of useful information. When I opened the front door it was certainly a Wow! moment. The accommodation was decorated and furnished beautifully but then I saw my view that was to be for a few days and it was an even bigger Wow! moment. Although the weather for two of my three days was rubbish I just sat back and allowed myself to do nothing but enjoy my book, the views and the peace and quiet.
20/05/2024
Fiona
Amazing long weekend with my partner, brilliant place to relax and kick back, or be as active as you like. We appreciated the arts and crafts pieces that have been used in the space to decorate. The views over the water from the terrace and the bed were mesmerising.
10/05/2024
Caryn
just what was needed, on the edge of the river sandwiched between a river and canal , ment that could do plenty of walk options and delight in nature. Able to slow down and really relax and recharge
26/04/2024
bunty
I went with my partner, teenage daughter and an adult friend for a birthday celebration/ short break from London. The location was rather lovely and surprising and only a short drive from our home in south London. (Love a short drive!)
It was so nice to wake up by the water, with views of fields and marshes. The cabin was very cosy and generally comfortable, if somewhat eccentric. It was a good base for some lovely easy walks and visiting some interesting places in that part of Surrey. We weren’t too ambitious as we were all in need of some rest
05/04/2024
Jane
This was the most perfect stay. It’s a beautiful little cabin on the river. It’s been beautifully kitted out and I love the addition of the rowing boat for use. Mark is the most amazing host. There are so many pub walks which my dog adored. Mark and Andrea have created the most helpful folder for things to do in the area too!
15/03/2024
Lara
We absolutely loved our getaway - perfect escape with our young daughter and dog.
16/02/2024
Rob
Absolutely magical, the Riverside is a gem and the communication from Andrea and Mark was exceptional. I could not recommend anywhere more highly. The setting is just magical in between rivers and the house itself has been so lovingly and stylishly put together. Came wait to come back.
10/11/2023
PA
Mark met us to walk us to Riverside. He couldn’t have been more helpful. It was right on the river and absolutely magical. The locks, the walks, the barges, the cows, the view…. Simply spectacular
03/11/2023
Ginnie
Lovely little place to stay. Extremely cosy with the fire lit! Great just to sit by the river and watch wildlife go by.
22/09/2023
Lauta
A wonderful relaxing and peaceful few days. Great weather and long days allowed us to make the most of the waterside setting, fire pit and BBQ. Did lots of local walks and enjoyed sitting by the water, watching the wildlife
23/06/2023
sandy
We had an amazing and relaxing stay at The Riverside. The peace and tranquility it provided through being able to sit back and watch the ducks and swans go past on the river gave us a great opportunity to disconnect from everything else for the weekend.
16/06/2023
Alex
A lovely get-away, peaceful and secluded
01/05/2023
Claire
We had a lovely few days in this georgeous hideaway beside the river Wey. It was fabulously off- grid - and worked absolutely fine, and the bedroom overlooking the river was really lovely.
27/03/2023
Zoe
We had a wonderful stay at the riverside. The hosts were very welcoming and gave us plenty of on site information. The cabin itself is very well equipped with a super cosy stove to keep us warm during the chilly evenings. Great location with a pub within walking distance and a lovely canal that runs along the property. Would love to come back herrnijnthr summer. Also an excellent selection of games provided! Beautifully decorated too!
24/03/2023
Laura
The riverside was very picturesque. It was very peaceful which was perfect for a much needed break. The local village was lovely with plenty of places to eat and drink (we especially liked pinnocks cafe). There were many walks to go on from the cabin which mark gave us plenty of info on. The log fire was great for keeping the place warm and cosy on the evenings. Just watching the ducks and swans go past throughout the day was nice. All in all a great place to stay and would highly recommend.
17/02/2023
Shaun
Great stay here. Remote cabin vibe where you feel in the middle of nowhere, with the convenience of a village a 30min walk away. Full equipped accommodation with all mod cons.
20/01/2023
Rob
We had a fantastic time. The hosts were very knowledgeable and took us through everything we needed to know, including best places to visit during our stay. They are obviously very passionate about the area.
25/11/2022
Hannah
Absolutely fabulous, relaxing stay! Loved the location, boat, and sitting by the fireplace (both inside and outside). Highly recommend!
11/11/2022
Katie
Very relaxing and enjoyable stay, thank you. Gorgeous to be right on the water. We loved using the little boats provided to explore the river.
07/10/2022
Eva
We had a fantastic stay at the Riverside - it really lives up to its name being between a canal and the river with another nearby. It was so relaxing sitting outside watching life slowly pass by. Everything is so beautifully put together and real care has gone into the design and the placement of everything.
Lying in bed looking through the huge windows was also a lovely experience.
The dog had a fantastic holiday too - running about in the wild area across the river from the cottage and improving his swimming enormously. We actually managed to tire him out!
09/09/2022
Maggie
We had an amazing time at The Riverside, it was everything we hoped it would be and more.
12/08/2022
Anjuli
Blissful! Okay, we were lucky with the weather but this glorious bolthole would be idyllic at any time. Delightfully private and restful (very comfy bed with views that made you want to lie there all day) and thoughtfully and imaginatively designed with all you need - and then more, such as rowing boat and telescope. Just heaven.
24/06/2022
Helena
The Riverside was one of the most amazing places i have ever been, i booked this for my dog (Bow) as a holiday who had just been diagnosed with cancer, her face when we arrived was one i will never forget.
Everything about it was perfect, i can not think of anything negative to say, sunset in front of you while laying in bed, going for a ride in the boat with Bow and seeing the cows in the water and taking walks.
was never the need to watch tv or go on our phones.
It was so quiet all you could hear was nature and the faint sound of church bells in the distance.
Great kitchen and plenty of storage, toilet and shower had no issues, very cosy and clean, we loved the box of games and binoculars.
This place is known to me as Bow's happy place and i am so thankful i found it, she loved laying at the french doors facing out to the field at sunset, sitting next to the river watching the water while holding her ball under her paw, swimming in the river with her lifejacket on, i can tell it was one of the most happiest times of her life and i will always remember The Riverside and see it as a place to connect with her.
I would like to say thank you so so much for giving me this memory xx
13/06/2022
matthew
We had a relaxed, comfortable, peaceful time and the dogs loved it too. Facilities were good, location fantastic and the wild water swimming each day right in front of our accommodation was awesome.
09/05/2022
Jackie
We had such a lovely time at Riverside. Idyllic setting and so peaceful, just what we needed after a stressful few years. We're already trying to find dates we can return! Mark was very helpful on our arrival pointing out walks, local history and general things in the cabin we needed to know. Our dog was ecstatic to watch all the swans and ducks go by daily, and it was lovely to sit by the river and play with our baby in such a pretty location. Lots of lovely walks in all directions, with a nice pub at the end of each for a well earned pub lunch! The fact you can hop in a boat from your accommodation and then come back to a firepit was just magical. Thank you for restoring our faith in holidays!
02/05/2022
Kate
A beautiful and tranquil place on the water.
20/04/2022
Fernanda
We had a lovely time. So special to stay next to a river. Great place to explore or bunk down and stay cosy.
04/04/2022
Nancy
Fantastic place to get away and unwind for a couple of days!
Great little property with stunning views and character.
30/03/2022
Katrina
Had a relaxing time staying at The Riverside. The cabin decor was gorgeous and had an amazing view. Andrea and Mark were very responsive and welcoming. They gave us advice around the best places to visit in the area, which we really appreciated. We loved having the opportunity to immerse ourself in nature, taking full advantage of the kayak, row boat and open water swimming on offer.
25/03/2022
Bethany
We had a couple of really relaxing days here swimming and paddling up the river, watching the birds and enjoying the wood burner.
21/02/2022
Carla
I stayed for a long weekend with my husband and three year old daughter, and it was absolutely perfect for us. We had plenty of room and space for the three of us, with my daughter having her own sleeping space. There are plenty of activities to do in the local area but we spent most of the time hunkering down and just enjoying the property - it was absolutely magical to just be together in such an idyllic setting.
18/02/2022
Abigail
Absolutely fabulous! Peaceful, beautifully decorated and could see ducks from my bed. What more could you ask for!
Hosts were incredibly helpful and very welcoming.
09/02/2022
Trish
We had a lovely stay. The cabin was the perfect escape from the world with no tv, WiFi etc. it made us play games and just enjoy each other’s company.
26/01/2022
Kayleigh
Lovely friendly welcome, great cabin for water based or walking activities. Fully stocked cabin with everything you would need for a short and comfortable stay!
21/01/2022
Cor
We had a lovely stay at the Riverside. The location was beautiful, with lots of walks nearby. We were looking for a relaxing getaway and that's what we got!
12/01/2022
Lucy
We had an absolutely brilliant time there.
27/12/2021
Sue
This was a beautiful weekend away. Mark met us at the gate entrance and showed us down to the property. He carried our bags for us even! Tour around the house and facilities and some local knowledge.
During our stay we did some walks, went into Ripley, wonderful dinner at the Anchor - recommend this! Went to the farmers markets which happened to be the Christmas one which was excellent. Really great local produce.
Even went for a winter dip in the river which was mighty refreshing.
The house is decorated beautifully with reclaimed and vintage items. It is a really special place.
Mark was very contactable for anything we needed during our stay.
We will be back and recommending to everyone!
10/12/2021
Kelsie
We had a lovely and peaceful stay at The Riverside. Everything was perfect. The views from the windows over the river are amazing and being able to walk, cycle and row from the cabin made it very relaxed. Andrea and Mark was great hosts and we hope to come back soon!
01/12/2021
Henry
We've just spent a wonderful weekend at The Riverside. Andrea and Mark were great hosts, taking the time to show us how everything worked and point us in the direction of some lovely walks. The place is super nice with a big comfy bed to enjoy morning views over the river and an excellent log burner that kept us snug in the evenings. We're already looking at dates to book in the spring or summer so we can go out exploring in the Kayaks! Thanks for having us.
26/11/2021
sophie
We had a great stay location was stunning cabin was just amazing and hosts just so helpfull
19/11/2021
Jason
Staying at the Riverside was a home away from home. The location was perfect (both in terms of getting there from London and also the surroundings), it was really comfortable, and had everything that was needed for a long weekend.
29/09/2021
Zeynep
A great couple of nights at The Riverside. A unique setup with its quirks but that’s all part of the charm and Mark above and beyond to get us in and settled. The kids spent as much time as possible in or on this very quiet bit of river so it seemed very safe. Fire pit and BBQ for the evening, ideal. So lucky with the weather. Now looking for our own riverside cabin.
06/09/2021
Andy
We had a really relaxing 2 nights at The Riverside. This is a back to basics cottage with the river literally in your back garden. No TVs and a cozy fireplace with board games and quiz books meant you were able to appreciate the simple things and really switch off from everyday life.
01/09/2021
Lisa
A total little gem of a place, there's part of me that doesn't want to say too much about it because I want to keep it all to myself! It is such a beautiful setting and wonderfully peaceful. The place itself is well equipped inside and out and Mark is super helpful and very kind. We had a great time and would love to come back.
27/08/2021
Nurette
We only had 2 nights at this beautiful place but will definitely be back for more! We were met by Mark who helped us with our bags and gave us a thorough run through about how everything works. We then spent 2 idyllic days enjoying the peace and quiet! Such a beautifully decorated cottage with absolutely everything we could've needed, and the added bonus of swimming and kayaking right on our doorstep was the cherry on top! Fabulous hosts, Mark and Andrea ... we are so grateful to have spent this time at their beautiful cottage.
04/08/2021
Alison
Liked the idea of a cabin and the interior looked really interesting
26/07/2021
Jayne
Stayed for 2 nights in July, last minute as our Italy trip was cancelled due to covid- this made up for it and we had a lovely anniversary by the water- sunbathing, kayaking and swimming.
19/07/2021
Sophie
We had the most amazing stay at the Riverside. Beautiful location, right on the river with plenty of activities: a row boat, kayaks and of course being able to go swimming! There was also a well equipped kitchen and a BBQ which we used a few times - it was amazing to enjoy outdoor cooking and sunset dining!
16/07/2021
Sabrina
The Riverside was lovely. Being right on the water and next to the lock was so special! So many amazing walks right outside the door, and such an opportunity to connect without the distractions of WiFi. A king size bed made it extra special watching the sunset from the bedroom on our last night.
Such an unique space, huge windows and an artistic use of wood really bring the natural world inside. It’s really cosy! You definitely feel like you’re on your own overlooking the water.
We head into Ripley via the scenic route through the woods, had some delicious food in town, and bought some high quality produce at the farm shop.
Our dog Rhia had a blast she loved our adventures along the swimmable lake nearby, and on Papercourt Farm. Andrea and Mark provided dog bowls which is a brilliant touch! We can’t wait to book again.
12/07/2021
Raquel
Mark and Andrea have the most perfect hideaway cabin on the River Wye. We lost ourselves in nature! Being able to pull back the doors and step out onto the river bank with swans gliding by really offered something truly unique. We loved being able to have a go at Kayaking and pottering about in the rowing boat. Thank you for hosting us.
02/07/2021
Rose
We had a lovely relaxing time at The Riverside. Andrea was very helpful, the waterside location opposite a nature reserve is superb and the cabin is spacious, practical and beautifully furnished.
25/06/2021
Iain
The location of The Riverside is magical, walking down the canal path you reach a small grassy bank with a few cabins on it surrounded by water either side. Walking into the space you are greeted with full views of the river from the large doors and windows leading out to your own private garden. Sit outside and read a book or borrow the rowing boat and inflatable canoe and explore the waterways! An amazing retreat just 45 minutes from London.
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
It was a magical time surrounded in nature that words couldn't describe. The cabin was amazing and exactly what we were looking for. Host Mark was so nice and welcoming and helped with anything we needed.
21/03/2025