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In among the orchards and wildflower meadows of this lovely slice of Herefordshire is a cabin that invites you to simply sit and stare. From the sofa you can watch through the picture window as the light changes on the hills, from the chairs or the hot tub out on the covered porch you can watch for foxes, deer and birds of prey, including the resident sparrowhawk. You can cook on the hobs or in the microwave inside, or go a little wilder and try the tripod pot and kettle swinging over the campfire. The bathroom is modern and en suite, the bed king size and the cabin beautifully simple, hand-finished and ready to welcome you to the slow life.
If you fancy getting out and about, then you couldn’t be in a better spot. The cabin is right on the Hereford Way, giving you easy access to 150 miles of rambling trails. You can hike through the local woodlands and over to Brilley Dingle Nature Reserve, or just make the one-mile walk to the Rhydespence Inn for some great home-cooked food. The Boat at Whitney is also walkable (and you can kayak up to it as well), but bear in mind that while it’s a pleasant downhill to either pub on the way out, you have to climb back up to the cabin with lunch and a couple of pints in you.
As this is a working farm, you might see and hear the hay being harvested in neighbouring fields in early September, but the small amount of noise is worth it as the process draws a dramatic flock of red kites to hunt. Ben and James can send you off on even more great days out, but will happily leave you to explore or idle as you will. If you drive off on your adventures, you’ll arrive back by the barns, where you’ll find storage space for kayaks, bikes or wet gear. You might bump into your neighbours at Pax or Old Fred here too, the cabins 30m along and down the slope from Russet, although the three share no other facilities. Then you simply stroll down across the field and settle back into the comfort of your cosy, wild space.
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Essentials
The important stuff
Check in: 4:30 PM
Check out: 10 AM
Please bring a torch, wellies and swimwear
Use of the private jacuzzi hot tub is included in the price of your stay
Firewood is included in the price of your stay
Mobile phone signal
Wifi available
Plug sockets available
Please note that the neighbouring fields are used for hay. This takes a couple of days during early September and has the benefit of attracting Red Kites from miles around. The sight of 20 or more Kites and their mewling calls are worth any machinery noises there might be
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
- babes in arms only. Not suitable for crawling babies or toddlers. Please bring your own equipment
Cooking
Kitchen equipped with an electric hob, microwave, kettle, toaster and an undercounter fridge/freezer
Cooking utensils, crockery and glassware provided
Firepit BBQ tripod
Washing
En-suite bathroom with shower, sink and flushing toilet
Please bring toiletries
Heating, lighting & bedding
Bed linen and towels provided
Wood burner in the living area
Electric heater
Electric lighting
Entertainment
Private jacuzzi hot tub
Board games
Cards
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Getting there
The Arbour, Brilley, Whitney on Wye, (near Hay on Wye) Hereford HR3 6HF
What3Word: ///Deflect.Daffodils.Plan - What3Words is a new more accurate version of a postcode. This will take you directly to the site so we recommend using this in your Sat Nav.
By car
From Leominster and the North - follow the A44 signed to Brecon for 13 miles. Turn left onto A4111 then after 0.5 miles turn right onto the A438. Go 4.3 miles and take the turning to Brilley. This is a very sharp up hill turning. Go 1.3 miles up the hill and turn left into the lane signposted The Arbour and Montpellier cottage.
From Brecon follow the A438 for 7.4 miles past the Hay-on-Wye turning at Clyro and the sign for Herefordshire. Turn left for Brilley and as above.
From Hereford follow the A438 for 12 miles and then turn left towards Brecon to stay on the A438 for another 4.3miles. Take the sharp right hand up hill turn to Brilley just after Whitney on Wye toll bridge then as above.
From Kington from the high street head south west up hill and turn left onto Hergest Road. Follow this for 6 miles up and down and through Brilley village centre and then turn right into the lane as described before.
By public transport
The nearest train stations are Hereford and Leominster both roughly 20 miles away.
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Food & Drink
At Brilley Cabins
Local, seasonal treat provided on arrival.
Local shops
The nearest local shop for basics is a Spar at Whitney on Wye (1 mile away)
Pubs & restaurants
The Rhydspence (20-minute walk) - guests can walk along quiet back roads there. Lowry and Mark will serve you good home cooked food with a warm welcome in a beautiful traditional black and white setting.
The Boat at Whitney (20-minute walk) - set right on the River Wye it is a great place to finish off a canoe or kayak trip with pub grub in a lively atmosphere.
The Cider Barn at Pembridge (14 miles) - offers exceptional quality food from Sophie and Paul and their friendly staff in a stunning barn setting.
Hay on Wye has many restaurants to suit all tastes, the owners like the Blue Boar for its relaxed laid back atmosphere and good food.
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Activities
At Brilley Cabins
The site is directly on the Hereford way trail which runs for over 150 miles. There are miles of woodland walks on the doorstep and also the stunning Brilley Dingle nature reserve is only a short walk away.
Offas Dyke is only a mile away giving access to most of the Wales England border.
Places to visit
Hay on Wye is the nearest small town. Known mostly for its famous book shops (over twenty), it is often described as 'The town of books'. It is both the National Book Town of Wales and the site of the annual Hay Festival. Hay also has some great independent retailers, loads of fabulous cafes, a post office, chemists and hairdressers. Market day is weekly on Thursdays.
Kington also has all your essentials and gives direct walking access to the Offas Dyke footpath. There are some great local art galleries too and a post office, hairdressers, gym with pool and a folk museum. Kington is a walking hub with regular walking festivals throughout the year.
Hereford is a lovely market town with its famous Cathedral housing the Mappa Mundi and chained library.
Near Kington at Kingswood is the small breeds and Owl sanctuary. Visit the goats, pigs, ponies, donkeys, reindeer, and a fabulous array of wildfowl and rare birds. The owl sanctuary houses many species of owl from all over the world.
Outdoor & active
For walking try Hergest ridge (HR5 3EP) or Hay bluff (HR3 5RJ); both offer fantastic short walks with staggering panoramic views and easy parking.
For Biking there are many miles of quiet roads to explore. Hay on Wye is a gentle ride away and crossing the Wye at Whitney misses out the main roads.
The river Wye runs directly below the cabins, just out of sight but within easy walking distance. There are many access points with Whitney toll bridge a great place to start.
Try a trip from Glasbury to Hay or Hay to Whitney for a half day trip. You can hire canoes from the following: Celtic Canoes at Glasbury, Wye Valley Canoes at Glasbury, Ultimate Canoe and Kayak at Glasbury. They will all pick you and your canoe up and return you to your car when you have finished.
Bryngwyn riding has all sorts of riding on offer including riding for the disabled, lessons and hacking out. All with spectacular scenery overlooking the welsh border.
Tregoyd mountain riders has spectacular rides in the Brecon Beacons, for beginners or more experienced riders.
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Meet your hosts
Meet Tim, Liz, Ben and James
The Rogers family have come together from very different backgrounds to combine their love of the beautiful Welsh Marches with their desire to run a business together. Tim ran a legal department in Westminster for more years than he wants to remember, Liz was a fashion designer for several household names. Both were originally from country backgrounds, Liz growing up on a spectacular hill farm overlooking the Lake District. They retired in 2007 to Herefordshire. Ben and James went to Central Saint Martins to study art with Ben following a career in music and James in the charity sector. Both missed being in the countryside and particularly walking the Herefordshire hills and the mountains of the Welsh borders. The pandemic was the driver for them to come together again and pool their resources.
The Arbour, developed over five years by the previous owners Chis and Sarah, was the perfect opportunity to live and work together as a family. Ben and James will be running the business with support from Tim and Liz. They are looking forward to sharing their intimate knowledge of the area and especially the many and varied opportunities for walking, kayaking, fishing, foraging and exploring the fabulous pubs and restaurants.
Wildlife & the environment
The land is south facing and gently sloping, surrounded by woodland and open farmland. There are rabbits in the fields which attract birds of prey and foxes. Owls, squirrels, bats and many varieties of birds abound. In the woods bordering the site, there are Firecrests and deer which sometimes venture into the surrounding fields. There is a resident Sparrowhawk who hunts on the grounds. The long grass harbours slow worms, frogs and toads and all varieties of mice and voles which again attract birds of prey especially Red Kites and Buzzards.
As we develop the business, we are ambitious to expand the ecological potential of the site and hope to install EV panels and EV charging and do further work to encourage the wildlife. We look forward to welcoming you to our beautiful area and the fantastic accommodation and to providing you with an opportunity to really relax in stunning and calm surroundings.
In among the orchards and wildflower meadows of this lovely slice of Herefordshire is a cabin that invites you to simply sit and stare. From the sofa you can watch through the picture window as the light changes on the hills, from the chairs or the hot tub out on the covered porch you can watch for foxes, deer and birds of prey, including the resident sparrowhawk. You can cook on the hobs or in the microwave inside, or go a little wilder and try the tripod pot and kettle swinging over the campfire. The bathroom is modern and en suite, the bed king size and the cabin beautifully simple, hand-finished and ready to welcome you to the slow life.
If you fancy getting out and about, then you couldn’t be in a better spot. The cabin is right on the Hereford Way, giving you easy access to 150 miles of rambling trails. You can hike through the local woodlands and over to Brilley Dingle Nature Reserve, or just make the one-mile walk to the Rhydespence Inn for some great home-cooked food. The Boat at Whitney is also walkable (and you can kayak up to it as well), but bear in mind that while it’s a pleasant downhill to either pub on the way out, you have to climb back up to the cabin with lunch and a couple of pints in you.
As this is a working farm, you might see and hear the hay being harvested in neighbouring fields in early September, but the small amount of noise is worth it as the process draws a dramatic flock of red kites to hunt. Ben and James can send you off on even more great days out, but will happily leave you to explore or idle as you will. If you drive off on your adventures, you’ll arrive back by the barns, where you’ll find storage space for kayaks, bikes or wet gear. You might bump into your neighbours at Pax or Old Fred here too, the cabins 30m along and down the slope from Russet, although the three share no other facilities. Then you simply stroll down across the field and settle back into the comfort of your cosy, wild space.
Use of the private jacuzzi hot tub is included in the price of your stay
Firewood is included in the price of your stay
Mobile phone signal
Wifi available
Plug sockets available
Please note that the neighbouring fields are used for hay. This takes a couple of days during early September and has the benefit of attracting Red Kites from miles around. The sight of 20 or more Kites and their mewling calls are worth any machinery noises there might be
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
- babes in arms only. Not suitable for crawling babies or toddlers. Please bring your own equipment
Cooking
Kitchen equipped with an electric hob, microwave, kettle, toaster and an undercounter fridge/freezer
Cooking utensils, crockery and glassware provided
Firepit BBQ tripod
Washing
En-suite bathroom with shower, sink and flushing toilet
The Arbour, Brilley, Whitney on Wye, (near Hay on Wye) Hereford HR3 6HF
What3Word: ///Deflect.Daffodils.Plan - What3Words is a new more accurate version of a postcode. This will take you directly to the site so we recommend using this in your Sat Nav.
By car
From Leominster and the North - follow the A44 signed to Brecon for 13 miles. Turn left onto A4111 then after 0.5 miles turn right onto the A438. Go 4.3 miles and take the turning to Brilley. This is a very sharp up hill turning. Go 1.3 miles up the hill and turn left into the lane signposted The Arbour and Montpellier cottage.
From Brecon follow the A438 for 7.4 miles past the Hay-on-Wye turning at Clyro and the sign for Herefordshire. Turn left for Brilley and as above.
From Hereford follow the A438 for 12 miles and then turn left towards Brecon to stay on the A438 for another 4.3miles. Take the sharp right hand up hill turn to Brilley just after Whitney on Wye toll bridge then as above.
From Kington from the high street head south west up hill and turn left onto Hergest Road. Follow this for 6 miles up and down and through Brilley village centre and then turn right into the lane as described before.
By public transport
The nearest train stations are Hereford and Leominster both roughly 20 miles away.
The nearest local shop for basics is a Spar at Whitney on Wye (1 mile away)
Pubs & restaurants
The Rhydspence (20-minute walk) - guests can walk along quiet back roads there. Lowry and Mark will serve you good home cooked food with a warm welcome in a beautiful traditional black and white setting.
The Boat at Whitney (20-minute walk) - set right on the River Wye it is a great place to finish off a canoe or kayak trip with pub grub in a lively atmosphere.
The Cider Barn at Pembridge (14 miles) - offers exceptional quality food from Sophie and Paul and their friendly staff in a stunning barn setting.
Hay on Wye has many restaurants to suit all tastes, the owners like the Blue Boar for its relaxed laid back atmosphere and good food.
The site is directly on the Hereford way trail which runs for over 150 miles. There are miles of woodland walks on the doorstep and also the stunning Brilley Dingle nature reserve is only a short walk away.
Offas Dyke is only a mile away giving access to most of the Wales England border.
Places to visit
Hay on Wye is the nearest small town. Known mostly for its famous book shops (over twenty), it is often described as 'The town of books'. It is both the National Book Town of Wales and the site of the annual Hay Festival. Hay also has some great independent retailers, loads of fabulous cafes, a post office, chemists and hairdressers. Market day is weekly on Thursdays.
Kington also has all your essentials and gives direct walking access to the Offas Dyke footpath. There are some great local art galleries too and a post office, hairdressers, gym with pool and a folk museum. Kington is a walking hub with regular walking festivals throughout the year.
Hereford is a lovely market town with its famous Cathedral housing the Mappa Mundi and chained library.
Near Kington at Kingswood is the small breeds and Owl sanctuary. Visit the goats, pigs, ponies, donkeys, reindeer, and a fabulous array of wildfowl and rare birds. The owl sanctuary houses many species of owl from all over the world.
Outdoor & active
For walking try Hergest ridge (HR5 3EP) or Hay bluff (HR3 5RJ); both offer fantastic short walks with staggering panoramic views and easy parking.
For Biking there are many miles of quiet roads to explore. Hay on Wye is a gentle ride away and crossing the Wye at Whitney misses out the main roads.
The river Wye runs directly below the cabins, just out of sight but within easy walking distance. There are many access points with Whitney toll bridge a great place to start.
Try a trip from Glasbury to Hay or Hay to Whitney for a half day trip. You can hire canoes from the following: Celtic Canoes at Glasbury, Wye Valley Canoes at Glasbury, Ultimate Canoe and Kayak at Glasbury. They will all pick you and your canoe up and return you to your car when you have finished.
Bryngwyn riding has all sorts of riding on offer including riding for the disabled, lessons and hacking out. All with spectacular scenery overlooking the welsh border.
Tregoyd mountain riders has spectacular rides in the Brecon Beacons, for beginners or more experienced riders.
The Rogers family have come together from very different backgrounds to combine their love of the beautiful Welsh Marches with their desire to run a business together. Tim ran a legal department in Westminster for more years than he wants to remember, Liz was a fashion designer for several household names. Both were originally from country backgrounds, Liz growing up on a spectacular hill farm overlooking the Lake District. They retired in 2007 to Herefordshire. Ben and James went to Central Saint Martins to study art with Ben following a career in music and James in the charity sector. Both missed being in the countryside and particularly walking the Herefordshire hills and the mountains of the Welsh borders. The pandemic was the driver for them to come together again and pool their resources.
The Arbour, developed over five years by the previous owners Chis and Sarah, was the perfect opportunity to live and work together as a family. Ben and James will be running the business with support from Tim and Liz. They are looking forward to sharing their intimate knowledge of the area and especially the many and varied opportunities for walking, kayaking, fishing, foraging and exploring the fabulous pubs and restaurants.
Wildlife & the environment
The land is south facing and gently sloping, surrounded by woodland and open farmland. There are rabbits in the fields which attract birds of prey and foxes. Owls, squirrels, bats and many varieties of birds abound. In the woods bordering the site, there are Firecrests and deer which sometimes venture into the surrounding fields. There is a resident Sparrowhawk who hunts on the grounds. The long grass harbours slow worms, frogs and toads and all varieties of mice and voles which again attract birds of prey especially Red Kites and Buzzards.
As we develop the business, we are ambitious to expand the ecological potential of the site and hope to install EV panels and EV charging and do further work to encourage the wildlife. We look forward to welcoming you to our beautiful area and the fantastic accommodation and to providing you with an opportunity to really relax in stunning and calm surroundings.
Our stay from beginning to end was flawless! The cabin was stuffed with rustic charm but didn't leave out a single modern detail at the same time. The location is amazing and had a view that has to be seen to be truly appreciated. Above all the hosts were fantastic and couldn't do enough to make sure our trip for our 3rd anniversary was everything it could be and more.
28/03/2025
Craig
We recently stayed at the Russet for a long weekend. Upon arrival Chris promptly greeted us and introduced himself and Geoffrey the cat. We were promptly shown to our cabin and instantly knew we had made the right choice. Having had several glamping type breaks in recent years we have always been left disappointed with corners being cut in relation to fire wood, power/heating and general home comforts. However we were delighted to know that all modern conveniences were well catered for and that we would definitely be able to fully relax and enjoy our weekend.
In fact we barely left the cabin, as we found it so cosy!
Bathroom facilities were excellent, as was the kitchen. The hot tub was checked twice daily and we had no worries about it always being at the right temperature.
Everything was well maintained, spotlessly clean and easily accessible for us.
Geoffrey the cat met us at the door on a couple of occasions for some fuss and being cat lovers we were happy to oblige.
A thoroughly enjoyable stay and deserving of top marks!!
01/11/2024
Tom
We had the most amazing stay. The place is set in beautiful surroundings in the middle of nowhere which we loved. There are pubs within walking distance aswell.
25/10/2024
Joanne
Had an amazing time and felt very welcomed when we arrived. The cabin had everything you could need and was immaculate throughout. Thoroughly enjoyed our stay and will definitely look at returning!
02/08/2024
Mark
It was an amazing and relaxing weekend. The cabin was to a very high standard and everything was so special. The welcome by Chris & Sarah was lovely and the whole weekend we felt like we were the only ones there!
14/06/2024
Dan
We had a lovely stay in Russet cabin. The accommodation was comfortable, very well laid out and had everything we needed. To top it all there was an amazing view across the countryside to the hills beyond which could be enjoyed from inside looking out from the large picture window or from outside on the decking or in the hot tub. Although there were two other cabins in the same field, they had been positioned for maximum privacy and we didn't see or hear anyone else during our stay.
15/03/2024
Joanne
We had the most beautiful stay at the Russet cabin. Sarah and Chris were great hosts and Chris gave us a warm welcome and helped us with our luggage. The cabin itself was perfect. Very clean, cosy and comfortable and all the essentials you would need. The hot tub and the log burner were great and made enjoying the incredible views very cosy and relaxing. Definitely stay here, you won’t regret it.
15/12/2023
Ellen
We had an incredible time at Russet. The cabin was spotlessly clean and so cosy, we loved the log burner and the hot tub. The views from the cabin were beautiful and it was so peaceful and quiet, the highlight was sitting in the hot tub at night looking up at the amazing starry sky. Chris was so welcoming. We will definitely be back again.
03/11/2023
Lucy
Lovely warm welcome from the owner. Fabulous location with great views. Everything provided that you would need. Loved all the hand made furniture and little touches.
22/09/2023
Catherine
We had a truly wonderful stay at Russet. The cabin is so beautifully designed and the pathways so very cleverly planned so that you are never overlooked by the other cabins. The owner really welcoming and we couldn’t have had a more relaxing break.
11/09/2023
Beverley
We had the most wonderful stay at Russets cottage, we were greeted by Chris who was lovely and chatty. He gave us great information of the local area and where to go for the nearest walk and pub.
We absolutely loved the view and even when it rained it was stunning to see. The cabin itself was cosy and quaint and we could quite happily have stayed there for much longer had we not had to leave for work. The grounds were perfectly maintained and the apple trees amongst the cabins was a beautiful touch. The hot tub was ideal and such a great touch to see the stars at night or watch the sunrise in the morning. We loved cooking on the outside grill then enjoying the fire for warmth afterwards. Honestly we couldn’t have asked for a more perfect weekend and will absolutely be back very soon. Thank you Sarah and Chris for sharing your perfect gem with us and allowing us to experience your world even for a very short time.
11/08/2023
Natasha
A slice of peace and serenity - with views you wouldn’t believe are within the uk
07/08/2023
Jack
We had the best stay, better than we could have imagined. I booked Russet Cabin as a surprise for my boyfriend to celebrate our 5 year anniversary and the Cabin was perfect - even better in life. The view from the windows of the cabin were absolutely beautiful. Everything was so well thought of from the décor to the relaxing hot tub to the firepit.
27/07/2023
Nina
Had a. lovely time .. The cabin is absolutely perfect !! I could nt have asked for anything better for the few days I stayed there
21/04/2023
Tim
Amazing stay, we loved every minute! The place is fantastic and wonderfully stocked. We had everything we needed for a long weekend, we wish we could have stayed longer. The cabin was clean, spacious and cozy! The hot tub was wonderful, especially with the beautiful views of the black mountains. A great location for Hay-on-Wye with lovely bookstores and antique shops to wonder around. Jeff was a pleasant added bonus. Thank you so much to Sarah and Chris for their fantastic communication and kindness.
17/02/2023
Kate
We had the most wonderful stay in Russet. The cabin itself was warm and cosy and it has been beautifully made. The hot tub was fantastic too - loved it in the winter and we’d like to return in the summer. Our hosts were wonderful and even before arriving responded promptly to emails. If you’re looking for a secluded stay in a beautiful cabin with great views - this is for you.
20/01/2023
Laura
Had a fantastic mini break at russet with my girlfriend, so peaceful and relaxing. Beautiful scenery, and views. The cabin was cosy and the hot tub was a bonus. Would defo come back in the near future.
30/09/2022
Nat
Easily one of the best places we’ve stayed! Everything has been thought of, the views were spectacular and you could tell the owners made the most of the views when building the cabins. Cabins were super clean and decorated to a high finish, some beautiful handcrafted wood work. The hot tub was amazing and we were lucky enough to have some clear skies, we’ve never seen so many stars.
16/09/2022
Richard
A lovely break, beautiful accommodation and location. The personal touches to the property did not go un missed. The cabins are very private and we did not see anyone other than the owners cat all weekend.
12/08/2022
Ayesha
Simply stunning, could not ask for anything more. It was peaceful and very private, the cabin had everything you would want for a short stay. The views from the hot tub were amazing. Came home so relaxed
20/07/2022
Jon
We had a great stay, despite the heatwave. The cabin is a great size for 2 people and the facilities are all brilliant. Hay-on-Wye has plenty of food and drink options, and Brecon was nice to wander around for a few hours.
18/07/2022
Jonathan
The Russet is the most relaxing and tranquil setting i have ever stayed in. The cabin was so cute and quirky. The owners were so welcoming and made us feel at home as soon as we arrived, nothing was too much trouble. The area also was so outstanding. The view from our cabin was breathtaking. We would highly recommend and will definitely return.
20/06/2022
Lisa
Stay at Russet was amazing. Hosted were welcoming, the cabin was clean and finished to a very high standard and location was stunning.
29/04/2022
Harry
We stayed for 2 nights in the russet cabin, and we did not want to leave. We enjoyed it so much, we were already discussing returning. It had everything we needed and more. The hot tub and fire burner were highlights.
18/04/2022
James
We thoroughly enjoyed our stay, the accommodation was fantastic, the picture do not do it justice. The design and attention to detail is fantastic. We would definitely recommend this to anyone
25/03/2022
Rob
We had a fabulous stay, the cabins are well looked after with just what you need and nothing more or less. A great example of small but perfectly formed. The owners are very welcoming too and on hand if needed but very much leave you to enjoy your stay.
25/02/2022
Ashley
We had a fantastic time at the Brilley Cabins in Herefordshire- the location was beautiful and the cabin itself was even better than expected. Every little detail had been considered and it truly was a joy to relax, unwind and wake up in such a cosy, stunning place.
23/02/2022
Matt
My girlfriend and I decided to treat ourselves to an outdoor weekend away in Herefordshire to celebrate our 30th birthdays. We spent three nights in Russet at The Arbour and our stay was so fantastic that we are already planning on returning in the near future. The cabin was perfect in so many ways, and as an architect myself, I can honestly say the design and build was of the highest quality. The attention to detail was exquisite and so much consideration and thought had gone into making our stay as flawless as possible. The two picture frame windows from the breakfast bar and the double bed provided breathtaking views of the Black Mountains, and the sunset views from the hot tub in the evenings ensured we were relaxed at all times. The log burner and rain shower were two of our other favourite features. Located ten minutes from Hay-on-Wye, Russet was perfectly located for hiking in the Black Mountains and visiting the local pubs. The site itself was also very peaceful and excellently maintained. A special mention for Chris and Sarah who were exceptional hosts and significant contributors in making our 30th birthday weekend so memorable.
22/10/2021
Dan
It was the most wonderful weekend - perfect hosts, location, holiday.
15/10/2021
Naomj
What a fabulous few days we had here! We didn’t want to leave, it was just so relaxing and peaceful. Unfortunately we weren’t blessed with much sun so we spent all of our time in the cabin and the hot tub (even if it was raining!)
Sarah and Chris were such lovely people and so inviting! The homemade apple cakes (amazing btw!) and cider we had inside the cabin on arrival were lush.
The fire inside the cabin was lovely when the nights got cold and the fire pit outside was fab! We enjoyed a beautiful BBQ on the one dry night of our stay. The hot tub was perfect overlooking the beautiful scenery and even though there are 2 other cabins nearby you don’t really notice because it’s all private and sectioned off. The apple trees will look amazing when they have grown and matured, will make the cabin that little bit more private and secluded.
Thank you for a fabulous break it was much needed! We’ll definitely be back!
27/09/2021
Kerrie
My partner and I took a few days in this beautiful lodge to relax and be on our own. It was perfect for what we wanted and completely beat our expectations! We ended up over-packing, as everything you could need was included. 10/10 for cleanliness and comfort. The decor was spot on to make it feel cosy and rustic.
We appreciated how private they made the place; they had put up a screen if you sat outside and the windows were blackout. Considering there were 2 other occupied lodges in the area, we didn’t hear or see anyone else the whole time.
There were so many personal touches on arrival, such as freshly made muffins and apple cider (inspired by the location we assumed) that made us feel so welcomed and valued as guests that would make it difficult to not want to stay again!
08/09/2021
Robyn
It was a really wonderful few days away. The cabin was perfect. It was spacious and yet cosy. Lots of attention to detail (like the fairy lights) which made it extra special and the cabin is designed in such a way to feel very private. The hot tub was very welcome after enjoying walking in the Black Mountains. Close to Hay on Wye to enjoy sauntering around the bookshops and an ice cream.
20/08/2021
Claire
We had an absolutely incredible stay here at the russet. The owners are lovely! Unfortunately we had to cut our stay short due to family circumstances but they were very understanding about it. The cabins are absolutely amazing and the views are incredible!
18/08/2021
Cora
We had never visited the area and the property and location was perfect. Lots of woodland walks, the river wye and lovely towns to visit. Loved the inside and outside space - hot tub, outside fire pit, decking with comfy chairs and table staring at an amazing view. The inside space was very clean, comfortable, well equipped, great shower and bed. Sarah and Chris really lovely hosts too. Had a very relaxing and enjoyable week.
30/07/2021
Helen
Absolutely amazing stay in the beautiful lodge that Chris and sarah have built. The cabin had everything and more. More than we could have wished for. The beautiful sights were embraced every morning and also evening whilst star gazing in the hot tub. This is definitely the place to stay for a relaxing break, and we will definitely be going back next year.
23/07/2021
Niamh
An amazing cabin in a beautiful location. The cabin has been built and decorated to perfection, making full use of the amazing views in front. The hot tub and range of outdoor seating are wonderful additions
19/07/2021
Ellie
We stayed 5 nights but could have easily stayed much longer, it was so cosy and comfortable. The hot tub and the fire pit were a bonus. There is so much to do nearby, whether it's canoeing or paddleboarding on the Wye, browsing the bookshops in Hay, walking along Offa's Dyke, exploring the Black Mountains and Brecon Beacons, and great local produce to cook up on the fire at night. We really hope to return.
09/07/2021
Anna
We had the most perfect stay, the accommodation was beautiful and the hot tub was perfect after a long day. We really didn't want to leave. The view was amazing, sitting out on the deck reading a book looking across the beacons is a memory I won't soon forget. The hosts were wonderful too, they have the most magical place and they're so kind. We will be back as soon as possible!!
05/07/2021
Rosalind
Couldn’t have had a better stay here, everything we needed was there and Chris and Sarah were amazing and welcoming.
14/06/2021
Andrew
We had an absolutely wonderful time. The Russet is the most gorgeous place - it's clear how much thought and care the owners put into creating it. They were the most perfect, friendly hosts too!
09/06/2021
Ceriann
Had the most wonderful time staying in the Russet cabin for a few days. A perfect vacation in a perfect place! We felt welcomed and looked after throughout our stay and were given the privacy to relax and unwind looking out onto the stunning view. Our cabin was characterised beautifully and the level of cleanliness was excellent. With plenty of walks and adventures to go on followed by a campfire and hot tub, we shall definitely be returning.
07/06/2021
Zoe
A beautifully made cabin, had everything we needed to hand. Very relaxing, exceptionally clean and in a peaceful location. We enjoyed every moment of being in Brilley cabins. Fantastic hot tub, felt secluded and a wonderful fire pit to cook our meals on. Perfection.
02/06/2021
Ian
A very wet weekend was unavoidable (this is Great Britain after all) but Russet had everything we needed to just relax and enjoy a well deserved break. The stunning scenery and a two person hot tub was all we really needed but we also got friendly hosts, a beautiful cabin and some delicious homemade cakes and cider on arrival. The cabin was warm and homely and very comfortable (although the handmade sofa was a little too firm for us) and the ability to sit outside and enjoy the surroundings but still be undercover was a huge bonus with the weather. The kitchen had everything we needed and the rainfall shower was just divine. I only wish that we had booked for longer!
14/05/2021
Tracy
We had such a lovely stay in Russet! The cabin was absolutely perfect for a relaxing place to unwind, with every detail thought of! We loved the hot tub, the camp fire and the beautiful views. Chris and Sarah were so kind and helpful, giving us lots of tips and even a lift to the local pub. We hope to be back soon!
07/05/2021
Matilda
We had a lovely few days in The Russet - fabulous views and spotlessly clean accommodation.
05/05/2021
SHARON
Absolutely loved our stay,the owners were very nice and chris was very helpful ,a lovely little touch was two homemade cupcakes (so delicious)and a bottle of cider made close by.very cosy and we will be back again.
03/05/2021
Lisa
Can't fault the location - great views, perfect cabin for luxurious comfort. Good for walks, pubs and great for chilling.
28/04/2021
Ashley
We had a wonderful time and a lot of this was down to the hosts and the cabin. Beautifully designed, nothing we were missing, spectacular views, peace and quiet, lovely hosts, great location... 10/10
26/04/2021
Victoria
An absolutely wonderful stay at Russet; we totally managed to unwind and get away from the craziness of this year. The view was stunning and mesmerising and the hot tub was so relaxing . The place itself was decorated meticulously and was hotel standard. We will definitely be back.
12/04/2021
Michelle
Myself and my girlfriend stayed here for 3 nights and it was honestly the best weekend I have ever had !! The cabin was amazing with some incredible views !! We went to a few local towns which were lovely and we also ventured off on a lovely 7mike trek across the hills with gorgeous views. The hosts were incredible attending tomorrow every need and even making the cabin a bit special for my girlfriend on arrival. Could not fault the stay in any way amazing and will be going back!!
04/12/2020
Sam
We had the most wonderful stay in Russet. A beautifully appointed lodge, with everything we needed for our cosy Autumnal visit (log fire, blankets and a beautiful view)... did I mention the view? Facing onto a dramatic green vista we wish we'd booked for longer!
23/10/2020
Georgina
An ideal retreat for two - campfire cooking, star gazing and waking up to the most amazing view with your morning cuppa!
08/10/2020
Ellen for Canopy & Stars
Reviews
Our stay from beginning to end was flawless! The cabin was stuffed with rustic charm but didn't leave out a single modern detail at the same time. The location is amazing and had a view that has to be seen to be truly appreciated. Above all the hosts were fantastic and couldn't do enough to make sure our trip for our 3rd anniversary was everything it could be and more.
28/03/2025
Craig
We recently stayed at the Russet for a long weekend. Upon arrival Chris promptly greeted us and introduced himself and Geoffrey the cat. We were promptly shown to our cabin and instantly knew we had made the right choice. Having had several glamping type breaks in recent years we have always been left disappointed with corners being cut in relation to fire wood, power/heating and general home comforts. However we were delighted to know that all modern conveniences were well catered for and that we would definitely be able to fully relax and enjoy our weekend.
In fact we barely left the cabin, as we found it so cosy!
Bathroom facilities were excellent, as was the kitchen. The hot tub was checked twice daily and we had no worries about it always being at the right temperature.
Everything was well maintained, spotlessly clean and easily accessible for us.
Geoffrey the cat met us at the door on a couple of occasions for some fuss and being cat lovers we were happy to oblige.
A thoroughly enjoyable stay and deserving of top marks!!
01/11/2024
Tom
We had the most amazing stay. The place is set in beautiful surroundings in the middle of nowhere which we loved. There are pubs within walking distance aswell.
25/10/2024
Joanne
Had an amazing time and felt very welcomed when we arrived. The cabin had everything you could need and was immaculate throughout. Thoroughly enjoyed our stay and will definitely look at returning!
02/08/2024
Mark
It was an amazing and relaxing weekend. The cabin was to a very high standard and everything was so special. The welcome by Chris & Sarah was lovely and the whole weekend we felt like we were the only ones there!
14/06/2024
Dan
We had a lovely stay in Russet cabin. The accommodation was comfortable, very well laid out and had everything we needed. To top it all there was an amazing view across the countryside to the hills beyond which could be enjoyed from inside looking out from the large picture window or from outside on the decking or in the hot tub. Although there were two other cabins in the same field, they had been positioned for maximum privacy and we didn't see or hear anyone else during our stay.
15/03/2024
Joanne
We had the most beautiful stay at the Russet cabin. Sarah and Chris were great hosts and Chris gave us a warm welcome and helped us with our luggage. The cabin itself was perfect. Very clean, cosy and comfortable and all the essentials you would need. The hot tub and the log burner were great and made enjoying the incredible views very cosy and relaxing. Definitely stay here, you won’t regret it.
15/12/2023
Ellen
We had an incredible time at Russet. The cabin was spotlessly clean and so cosy, we loved the log burner and the hot tub. The views from the cabin were beautiful and it was so peaceful and quiet, the highlight was sitting in the hot tub at night looking up at the amazing starry sky. Chris was so welcoming. We will definitely be back again.
03/11/2023
Lucy
Lovely warm welcome from the owner. Fabulous location with great views. Everything provided that you would need. Loved all the hand made furniture and little touches.
22/09/2023
Catherine
We had a truly wonderful stay at Russet. The cabin is so beautifully designed and the pathways so very cleverly planned so that you are never overlooked by the other cabins. The owner really welcoming and we couldn’t have had a more relaxing break.
11/09/2023
Beverley
We had the most wonderful stay at Russets cottage, we were greeted by Chris who was lovely and chatty. He gave us great information of the local area and where to go for the nearest walk and pub.
We absolutely loved the view and even when it rained it was stunning to see. The cabin itself was cosy and quaint and we could quite happily have stayed there for much longer had we not had to leave for work. The grounds were perfectly maintained and the apple trees amongst the cabins was a beautiful touch. The hot tub was ideal and such a great touch to see the stars at night or watch the sunrise in the morning. We loved cooking on the outside grill then enjoying the fire for warmth afterwards. Honestly we couldn’t have asked for a more perfect weekend and will absolutely be back very soon. Thank you Sarah and Chris for sharing your perfect gem with us and allowing us to experience your world even for a very short time.
11/08/2023
Natasha
A slice of peace and serenity - with views you wouldn’t believe are within the uk
07/08/2023
Jack
We had the best stay, better than we could have imagined. I booked Russet Cabin as a surprise for my boyfriend to celebrate our 5 year anniversary and the Cabin was perfect - even better in life. The view from the windows of the cabin were absolutely beautiful. Everything was so well thought of from the décor to the relaxing hot tub to the firepit.
27/07/2023
Nina
Had a. lovely time .. The cabin is absolutely perfect !! I could nt have asked for anything better for the few days I stayed there
21/04/2023
Tim
Amazing stay, we loved every minute! The place is fantastic and wonderfully stocked. We had everything we needed for a long weekend, we wish we could have stayed longer. The cabin was clean, spacious and cozy! The hot tub was wonderful, especially with the beautiful views of the black mountains. A great location for Hay-on-Wye with lovely bookstores and antique shops to wonder around. Jeff was a pleasant added bonus. Thank you so much to Sarah and Chris for their fantastic communication and kindness.
17/02/2023
Kate
We had the most wonderful stay in Russet. The cabin itself was warm and cosy and it has been beautifully made. The hot tub was fantastic too - loved it in the winter and we’d like to return in the summer. Our hosts were wonderful and even before arriving responded promptly to emails. If you’re looking for a secluded stay in a beautiful cabin with great views - this is for you.
20/01/2023
Laura
Had a fantastic mini break at russet with my girlfriend, so peaceful and relaxing. Beautiful scenery, and views. The cabin was cosy and the hot tub was a bonus. Would defo come back in the near future.
30/09/2022
Nat
Easily one of the best places we’ve stayed! Everything has been thought of, the views were spectacular and you could tell the owners made the most of the views when building the cabins. Cabins were super clean and decorated to a high finish, some beautiful handcrafted wood work. The hot tub was amazing and we were lucky enough to have some clear skies, we’ve never seen so many stars.
16/09/2022
Richard
A lovely break, beautiful accommodation and location. The personal touches to the property did not go un missed. The cabins are very private and we did not see anyone other than the owners cat all weekend.
12/08/2022
Ayesha
Simply stunning, could not ask for anything more. It was peaceful and very private, the cabin had everything you would want for a short stay. The views from the hot tub were amazing. Came home so relaxed
20/07/2022
Jon
We had a great stay, despite the heatwave. The cabin is a great size for 2 people and the facilities are all brilliant. Hay-on-Wye has plenty of food and drink options, and Brecon was nice to wander around for a few hours.
18/07/2022
Jonathan
The Russet is the most relaxing and tranquil setting i have ever stayed in. The cabin was so cute and quirky. The owners were so welcoming and made us feel at home as soon as we arrived, nothing was too much trouble. The area also was so outstanding. The view from our cabin was breathtaking. We would highly recommend and will definitely return.
20/06/2022
Lisa
Stay at Russet was amazing. Hosted were welcoming, the cabin was clean and finished to a very high standard and location was stunning.
29/04/2022
Harry
We stayed for 2 nights in the russet cabin, and we did not want to leave. We enjoyed it so much, we were already discussing returning. It had everything we needed and more. The hot tub and fire burner were highlights.
18/04/2022
James
We thoroughly enjoyed our stay, the accommodation was fantastic, the picture do not do it justice. The design and attention to detail is fantastic. We would definitely recommend this to anyone
25/03/2022
Rob
We had a fabulous stay, the cabins are well looked after with just what you need and nothing more or less. A great example of small but perfectly formed. The owners are very welcoming too and on hand if needed but very much leave you to enjoy your stay.
25/02/2022
Ashley
We had a fantastic time at the Brilley Cabins in Herefordshire- the location was beautiful and the cabin itself was even better than expected. Every little detail had been considered and it truly was a joy to relax, unwind and wake up in such a cosy, stunning place.
23/02/2022
Matt
My girlfriend and I decided to treat ourselves to an outdoor weekend away in Herefordshire to celebrate our 30th birthdays. We spent three nights in Russet at The Arbour and our stay was so fantastic that we are already planning on returning in the near future. The cabin was perfect in so many ways, and as an architect myself, I can honestly say the design and build was of the highest quality. The attention to detail was exquisite and so much consideration and thought had gone into making our stay as flawless as possible. The two picture frame windows from the breakfast bar and the double bed provided breathtaking views of the Black Mountains, and the sunset views from the hot tub in the evenings ensured we were relaxed at all times. The log burner and rain shower were two of our other favourite features. Located ten minutes from Hay-on-Wye, Russet was perfectly located for hiking in the Black Mountains and visiting the local pubs. The site itself was also very peaceful and excellently maintained. A special mention for Chris and Sarah who were exceptional hosts and significant contributors in making our 30th birthday weekend so memorable.
22/10/2021
Dan
It was the most wonderful weekend - perfect hosts, location, holiday.
15/10/2021
Naomj
What a fabulous few days we had here! We didn’t want to leave, it was just so relaxing and peaceful. Unfortunately we weren’t blessed with much sun so we spent all of our time in the cabin and the hot tub (even if it was raining!)
Sarah and Chris were such lovely people and so inviting! The homemade apple cakes (amazing btw!) and cider we had inside the cabin on arrival were lush.
The fire inside the cabin was lovely when the nights got cold and the fire pit outside was fab! We enjoyed a beautiful BBQ on the one dry night of our stay. The hot tub was perfect overlooking the beautiful scenery and even though there are 2 other cabins nearby you don’t really notice because it’s all private and sectioned off. The apple trees will look amazing when they have grown and matured, will make the cabin that little bit more private and secluded.
Thank you for a fabulous break it was much needed! We’ll definitely be back!
27/09/2021
Kerrie
My partner and I took a few days in this beautiful lodge to relax and be on our own. It was perfect for what we wanted and completely beat our expectations! We ended up over-packing, as everything you could need was included. 10/10 for cleanliness and comfort. The decor was spot on to make it feel cosy and rustic.
We appreciated how private they made the place; they had put up a screen if you sat outside and the windows were blackout. Considering there were 2 other occupied lodges in the area, we didn’t hear or see anyone else the whole time.
There were so many personal touches on arrival, such as freshly made muffins and apple cider (inspired by the location we assumed) that made us feel so welcomed and valued as guests that would make it difficult to not want to stay again!
08/09/2021
Robyn
It was a really wonderful few days away. The cabin was perfect. It was spacious and yet cosy. Lots of attention to detail (like the fairy lights) which made it extra special and the cabin is designed in such a way to feel very private. The hot tub was very welcome after enjoying walking in the Black Mountains. Close to Hay on Wye to enjoy sauntering around the bookshops and an ice cream.
20/08/2021
Claire
We had an absolutely incredible stay here at the russet. The owners are lovely! Unfortunately we had to cut our stay short due to family circumstances but they were very understanding about it. The cabins are absolutely amazing and the views are incredible!
18/08/2021
Cora
We had never visited the area and the property and location was perfect. Lots of woodland walks, the river wye and lovely towns to visit. Loved the inside and outside space - hot tub, outside fire pit, decking with comfy chairs and table staring at an amazing view. The inside space was very clean, comfortable, well equipped, great shower and bed. Sarah and Chris really lovely hosts too. Had a very relaxing and enjoyable week.
30/07/2021
Helen
Absolutely amazing stay in the beautiful lodge that Chris and sarah have built. The cabin had everything and more. More than we could have wished for. The beautiful sights were embraced every morning and also evening whilst star gazing in the hot tub. This is definitely the place to stay for a relaxing break, and we will definitely be going back next year.
23/07/2021
Niamh
An amazing cabin in a beautiful location. The cabin has been built and decorated to perfection, making full use of the amazing views in front. The hot tub and range of outdoor seating are wonderful additions
19/07/2021
Ellie
We stayed 5 nights but could have easily stayed much longer, it was so cosy and comfortable. The hot tub and the fire pit were a bonus. There is so much to do nearby, whether it's canoeing or paddleboarding on the Wye, browsing the bookshops in Hay, walking along Offa's Dyke, exploring the Black Mountains and Brecon Beacons, and great local produce to cook up on the fire at night. We really hope to return.
09/07/2021
Anna
We had the most perfect stay, the accommodation was beautiful and the hot tub was perfect after a long day. We really didn't want to leave. The view was amazing, sitting out on the deck reading a book looking across the beacons is a memory I won't soon forget. The hosts were wonderful too, they have the most magical place and they're so kind. We will be back as soon as possible!!
05/07/2021
Rosalind
Couldn’t have had a better stay here, everything we needed was there and Chris and Sarah were amazing and welcoming.
14/06/2021
Andrew
We had an absolutely wonderful time. The Russet is the most gorgeous place - it's clear how much thought and care the owners put into creating it. They were the most perfect, friendly hosts too!
09/06/2021
Ceriann
Had the most wonderful time staying in the Russet cabin for a few days. A perfect vacation in a perfect place! We felt welcomed and looked after throughout our stay and were given the privacy to relax and unwind looking out onto the stunning view. Our cabin was characterised beautifully and the level of cleanliness was excellent. With plenty of walks and adventures to go on followed by a campfire and hot tub, we shall definitely be returning.
07/06/2021
Zoe
A beautifully made cabin, had everything we needed to hand. Very relaxing, exceptionally clean and in a peaceful location. We enjoyed every moment of being in Brilley cabins. Fantastic hot tub, felt secluded and a wonderful fire pit to cook our meals on. Perfection.
02/06/2021
Ian
A very wet weekend was unavoidable (this is Great Britain after all) but Russet had everything we needed to just relax and enjoy a well deserved break. The stunning scenery and a two person hot tub was all we really needed but we also got friendly hosts, a beautiful cabin and some delicious homemade cakes and cider on arrival. The cabin was warm and homely and very comfortable (although the handmade sofa was a little too firm for us) and the ability to sit outside and enjoy the surroundings but still be undercover was a huge bonus with the weather. The kitchen had everything we needed and the rainfall shower was just divine. I only wish that we had booked for longer!
14/05/2021
Tracy
We had such a lovely stay in Russet! The cabin was absolutely perfect for a relaxing place to unwind, with every detail thought of! We loved the hot tub, the camp fire and the beautiful views. Chris and Sarah were so kind and helpful, giving us lots of tips and even a lift to the local pub. We hope to be back soon!
07/05/2021
Matilda
We had a lovely few days in The Russet - fabulous views and spotlessly clean accommodation.
05/05/2021
SHARON
Absolutely loved our stay,the owners were very nice and chris was very helpful ,a lovely little touch was two homemade cupcakes (so delicious)and a bottle of cider made close by.very cosy and we will be back again.
03/05/2021
Lisa
Can't fault the location - great views, perfect cabin for luxurious comfort. Good for walks, pubs and great for chilling.
28/04/2021
Ashley
We had a wonderful time and a lot of this was down to the hosts and the cabin. Beautifully designed, nothing we were missing, spectacular views, peace and quiet, lovely hosts, great location... 10/10
26/04/2021
Victoria
An absolutely wonderful stay at Russet; we totally managed to unwind and get away from the craziness of this year. The view was stunning and mesmerising and the hot tub was so relaxing . The place itself was decorated meticulously and was hotel standard. We will definitely be back.
12/04/2021
Michelle
Myself and my girlfriend stayed here for 3 nights and it was honestly the best weekend I have ever had !! The cabin was amazing with some incredible views !! We went to a few local towns which were lovely and we also ventured off on a lovely 7mike trek across the hills with gorgeous views. The hosts were incredible attending tomorrow every need and even making the cabin a bit special for my girlfriend on arrival. Could not fault the stay in any way amazing and will be going back!!
04/12/2020
Sam
We had the most wonderful stay in Russet. A beautifully appointed lodge, with everything we needed for our cosy Autumnal visit (log fire, blankets and a beautiful view)... did I mention the view? Facing onto a dramatic green vista we wish we'd booked for longer!
23/10/2020
Georgina
An ideal retreat for two - campfire cooking, star gazing and waking up to the most amazing view with your morning cuppa!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Our stay from beginning to end was flawless! The cabin was stuffed with rustic charm but didn't leave out a single modern detail at the same time. The location is amazing and had a view that has to be seen to be truly appreciated. Above all the hosts were fantastic and couldn't do enough to make sure our trip for our 3rd anniversary was everything it could be and more.
28/03/2025