Old Fred | Cabin in Herefordshire | Canopy & Stars
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Old Fred is your passport to relaxation, with adventure in the Brecon Beacons or the Wye Valley followed by hot tub soaks and after dinner drinks by the firepit. You can be as active as you want, from strolls in the woods at the foot of the hill or watching the kites feed if the hay’s being cut, to massive hikes through the Beacons or the Black Mountains and kayak trips down the river where you can moor up at pub jetties and stop for lunch. There are walkable pubs too, but the amazing views from the cabin mean it’s pretty much downhill everywhere, so make sure you leave enough time and energy for the climb back up.
The cabin itself has been carefully crafted into a peaceful space where once there were only chicken sheds. The interior is open-plan, with hobs, a microwave and toaster in the kitchen and big comfy sofa in the lounge area. There’s a king-size bed and en suite bathroom with a waterfall showerhead, so you can wash off there before you get the tub going. About thirty metres up the slope behind you you’ll see sister cabins, Pax and Russet. While the three cabins share no facilities, you will probably meet the other guests as you wander through the trees of the newly planted orchard and the wild grass of the meadow.
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Essentials
The important stuff
Check in: 4:30 PM
Check out: 10 AM
Please bring a torch, wellies and swimwear
Use of the private jacuzzi hot tub is included in the price of your stay
Firewood is included in the price of your stay
Mobile phone signal
Wifi available
Plug sockets available
Please note that the neighbouring fields are used for hay. This takes a couple of days during early September and has the benefit of attracting Red Kites from miles around. The sight of 20 or more Kites and their mewling calls are worth any machinery noises there might be
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
- babes in arms only. Not suitable for crawling babies or toddlers. Please bring your own equipment
Cooking
Kitchen equipped with an electric hob, microwave, kettle, toaster and an undercounter fridge/freezer
Cooking utensils, crockery and glassware provided
Firepit BBQ tripod
Washing
En-suite bathroom with shower, sink and flushing toilet
Please bring toiletries
Heating, lighting & bedding
Bed linen and towels provided
Wood burner in the living area
Electric heater
Electric lighting
Entertainment
Private jacuzzi hot tub
Board games
Cards
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Getting there
The Arbour, Brilley, Whitney on Wye, (near Hay on Wye) Hereford HR3 6HF
What3Word: ///Deflect.Daffodils.Plan - What3Words is a new more accurate version of a postcode. This will take you directly to the site so we recommend using this in your Sat Nav.
By car
From Leominster and the North - follow the A44 signed to Brecon for 13 miles. Turn left onto A4111 then after 0.5 miles turn right onto the A438. Go 4.3 miles and take the turning to Brilley. This is a very sharp up hill turning. Go 1.3 miles up the hill and turn left into the lane signposted The Arbour and Montpellier cottage.
From Brecon follow the A438 for 7.4 miles past the Hay-on-Wye turning at Clyro and the sign for Herefordshire. Turn left for Brilley and as above.
From Hereford follow the A438 for 12 miles and then turn left towards Brecon to stay on the A438 for another 4.3miles. Take the sharp right hand up hill turn to Brilley just after Whitney on Wye toll bridge then as above.
From Kington from the high street head south west up hill and turn left onto Hergest Road. Follow this for 6 miles up and down and through Brilley village centre and then turn right into the lane as described before.
By public transport
The nearest train stations are Hereford and Leominster both roughly 20 miles away.
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Food & Drink
At Brilley Cabins
Local, seasonal treat provided on arrival.
Local shops
The nearest local shop for basics is a Spar at Whitney on Wye (1 mile away)
Pubs & restaurants
The Rhydspence (20-minute walk) - guests can walk along quiet back roads there. Lowry and Mark will serve you good home cooked food with a warm welcome in a beautiful traditional black and white setting.
The Boat at Whitney (20-minute walk) - set right on the River Wye it is a great place to finish off a canoe or kayak trip with pub grub in a lively atmosphere.
The Cider Barn at Pembridge (14 miles) - offers exceptional quality food from Sophie and Paul and their friendly staff in a stunning barn setting.
Hay on Wye has many restaurants to suit all tastes, the owners like the Blue Boar for its relaxed laid back atmosphere and good food.
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Activities
At Brilley Cabins
The site is directly on the Hereford way trail which runs for over 150 miles. There are miles of woodland walks on the doorstep and also the stunning Brilley Dingle nature reserve is only a short walk away.
Offas Dyke is only a mile away giving access to most of the Wales England border.
Places to visit
Hay on Wye is the nearest small town. Known mostly for its famous book shops (over twenty), it is often described as 'The town of books'. It is both the National Book Town of Wales and the site of the annual Hay Festival. Hay also has some great independent retailers, loads of fabulous cafes, a post office, chemists and hairdressers. Market day is weekly on Thursdays.
Kington also has all your essentials and gives direct walking access to the Offas Dyke footpath. There are some great local art galleries too and a post office, hairdressers, gym with pool and a folk museum. Kington is a walking hub with regular walking festivals throughout the year.
Hereford is a lovely market town with its famous Cathedral housing the Mappa Mundi and chained library.
Near Kington at Kingswood is the small breeds and Owl sanctuary. Visit the goats, pigs, ponies, donkeys, reindeer, and a fabulous array of wildfowl and rare birds. The owl sanctuary houses many species of owl from all over the world.
Outdoor & active
For walking try Hergest ridge (HR5 3EP) or Hay bluff (HR3 5RJ); both offer fantastic short walks with staggering panoramic views and easy parking.
For Biking there are many miles of quiet roads to explore. Hay on Wye is a gentle ride away and crossing the Wye at Whitney misses out the main roads.
The river Wye runs directly below the cabins, just out of sight but within easy walking distance. There are many access points with Whitney toll bridge a great place to start.
Try a trip from Glasbury to Hay or Hay to Whitney for a half day trip. You can hire canoes from the following: Celtic Canoes at Glasbury, Wye Valley Canoes at Glasbury, Ultimate Canoe and Kayak at Glasbury. They will all pick you and your canoe up and return you to your car when you have finished.
Bryngwyn riding has all sorts of riding on offer including riding for the disabled, lessons and hacking out. All with spectacular scenery overlooking the welsh border.
Tregoyd mountain riders has spectacular rides in the Brecon Beacons, for beginners or more experienced riders.
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Meet your hosts
Meet Tim, Liz, Ben and James
The Rogers family have come together from very different backgrounds to combine their love of the beautiful Welsh Marches with their desire to run a business together. Tim ran a legal department in Westminster for more years than he wants to remember, Liz was a fashion designer for several household names. Both were originally from country backgrounds, Liz growing up on a spectacular hill farm overlooking the Lake District. They retired in 2007 to Herefordshire. Ben and James went to Central Saint Martins to study art with Ben following a career in music and James in the charity sector. Both missed being in the countryside and particularly walking the Herefordshire hills and the mountains of the Welsh borders. The pandemic was the driver for them to come together again and pool their resources.
The Arbour, developed over five years by the previous owners Chis and Sarah, was the perfect opportunity to live and work together as a family. Ben and James will be running the business with support from Tim and Liz. They are looking forward to sharing their intimate knowledge of the area and especially the many and varied opportunities for walking, kayaking, fishing, foraging and exploring the fabulous pubs and restaurants.
Wildlife & the environment
The land is south facing and gently sloping, surrounded by woodland and open farmland. There are rabbits in the fields which attract birds of prey and foxes. Owls, squirrels, bats and many varieties of birds abound. In the woods bordering the site, there are Firecrests and deer which sometimes venture into the surrounding fields. There is a resident Sparrowhawk who hunts on the grounds. The long grass harbours slow worms, frogs and toads and all varieties of mice and voles which again attract birds of prey especially Red Kites and Buzzards.
As we develop the business, we are ambitious to expand the ecological potential of the site and hope to install EV panels and EV charging and do further work to encourage the wildlife. We look forward to welcoming you to our beautiful area and the fantastic accommodation and to providing you with an opportunity to really relax in stunning and calm surroundings.
Old Fred is your passport to relaxation, with adventure in the Brecon Beacons or the Wye Valley followed by hot tub soaks and after dinner drinks by the firepit. You can be as active as you want, from strolls in the woods at the foot of the hill or watching the kites feed if the hay’s being cut, to massive hikes through the Beacons or the Black Mountains and kayak trips down the river where you can moor up at pub jetties and stop for lunch. There are walkable pubs too, but the amazing views from the cabin mean it’s pretty much downhill everywhere, so make sure you leave enough time and energy for the climb back up.
The cabin itself has been carefully crafted into a peaceful space where once there were only chicken sheds. The interior is open-plan, with hobs, a microwave and toaster in the kitchen and big comfy sofa in the lounge area. There’s a king-size bed and en suite bathroom with a waterfall showerhead, so you can wash off there before you get the tub going. About thirty metres up the slope behind you you’ll see sister cabins, Pax and Russet. While the three cabins share no facilities, you will probably meet the other guests as you wander through the trees of the newly planted orchard and the wild grass of the meadow.
Use of the private jacuzzi hot tub is included in the price of your stay
Firewood is included in the price of your stay
Mobile phone signal
Wifi available
Plug sockets available
Please note that the neighbouring fields are used for hay. This takes a couple of days during early September and has the benefit of attracting Red Kites from miles around. The sight of 20 or more Kites and their mewling calls are worth any machinery noises there might be
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
- babes in arms only. Not suitable for crawling babies or toddlers. Please bring your own equipment
Cooking
Kitchen equipped with an electric hob, microwave, kettle, toaster and an undercounter fridge/freezer
Cooking utensils, crockery and glassware provided
Firepit BBQ tripod
Washing
En-suite bathroom with shower, sink and flushing toilet
The Arbour, Brilley, Whitney on Wye, (near Hay on Wye) Hereford HR3 6HF
What3Word: ///Deflect.Daffodils.Plan - What3Words is a new more accurate version of a postcode. This will take you directly to the site so we recommend using this in your Sat Nav.
By car
From Leominster and the North - follow the A44 signed to Brecon for 13 miles. Turn left onto A4111 then after 0.5 miles turn right onto the A438. Go 4.3 miles and take the turning to Brilley. This is a very sharp up hill turning. Go 1.3 miles up the hill and turn left into the lane signposted The Arbour and Montpellier cottage.
From Brecon follow the A438 for 7.4 miles past the Hay-on-Wye turning at Clyro and the sign for Herefordshire. Turn left for Brilley and as above.
From Hereford follow the A438 for 12 miles and then turn left towards Brecon to stay on the A438 for another 4.3miles. Take the sharp right hand up hill turn to Brilley just after Whitney on Wye toll bridge then as above.
From Kington from the high street head south west up hill and turn left onto Hergest Road. Follow this for 6 miles up and down and through Brilley village centre and then turn right into the lane as described before.
By public transport
The nearest train stations are Hereford and Leominster both roughly 20 miles away.
The nearest local shop for basics is a Spar at Whitney on Wye (1 mile away)
Pubs & restaurants
The Rhydspence (20-minute walk) - guests can walk along quiet back roads there. Lowry and Mark will serve you good home cooked food with a warm welcome in a beautiful traditional black and white setting.
The Boat at Whitney (20-minute walk) - set right on the River Wye it is a great place to finish off a canoe or kayak trip with pub grub in a lively atmosphere.
The Cider Barn at Pembridge (14 miles) - offers exceptional quality food from Sophie and Paul and their friendly staff in a stunning barn setting.
Hay on Wye has many restaurants to suit all tastes, the owners like the Blue Boar for its relaxed laid back atmosphere and good food.
The site is directly on the Hereford way trail which runs for over 150 miles. There are miles of woodland walks on the doorstep and also the stunning Brilley Dingle nature reserve is only a short walk away.
Offas Dyke is only a mile away giving access to most of the Wales England border.
Places to visit
Hay on Wye is the nearest small town. Known mostly for its famous book shops (over twenty), it is often described as 'The town of books'. It is both the National Book Town of Wales and the site of the annual Hay Festival. Hay also has some great independent retailers, loads of fabulous cafes, a post office, chemists and hairdressers. Market day is weekly on Thursdays.
Kington also has all your essentials and gives direct walking access to the Offas Dyke footpath. There are some great local art galleries too and a post office, hairdressers, gym with pool and a folk museum. Kington is a walking hub with regular walking festivals throughout the year.
Hereford is a lovely market town with its famous Cathedral housing the Mappa Mundi and chained library.
Near Kington at Kingswood is the small breeds and Owl sanctuary. Visit the goats, pigs, ponies, donkeys, reindeer, and a fabulous array of wildfowl and rare birds. The owl sanctuary houses many species of owl from all over the world.
Outdoor & active
For walking try Hergest ridge (HR5 3EP) or Hay bluff (HR3 5RJ); both offer fantastic short walks with staggering panoramic views and easy parking.
For Biking there are many miles of quiet roads to explore. Hay on Wye is a gentle ride away and crossing the Wye at Whitney misses out the main roads.
The river Wye runs directly below the cabins, just out of sight but within easy walking distance. There are many access points with Whitney toll bridge a great place to start.
Try a trip from Glasbury to Hay or Hay to Whitney for a half day trip. You can hire canoes from the following: Celtic Canoes at Glasbury, Wye Valley Canoes at Glasbury, Ultimate Canoe and Kayak at Glasbury. They will all pick you and your canoe up and return you to your car when you have finished.
Bryngwyn riding has all sorts of riding on offer including riding for the disabled, lessons and hacking out. All with spectacular scenery overlooking the welsh border.
Tregoyd mountain riders has spectacular rides in the Brecon Beacons, for beginners or more experienced riders.
The Rogers family have come together from very different backgrounds to combine their love of the beautiful Welsh Marches with their desire to run a business together. Tim ran a legal department in Westminster for more years than he wants to remember, Liz was a fashion designer for several household names. Both were originally from country backgrounds, Liz growing up on a spectacular hill farm overlooking the Lake District. They retired in 2007 to Herefordshire. Ben and James went to Central Saint Martins to study art with Ben following a career in music and James in the charity sector. Both missed being in the countryside and particularly walking the Herefordshire hills and the mountains of the Welsh borders. The pandemic was the driver for them to come together again and pool their resources.
The Arbour, developed over five years by the previous owners Chis and Sarah, was the perfect opportunity to live and work together as a family. Ben and James will be running the business with support from Tim and Liz. They are looking forward to sharing their intimate knowledge of the area and especially the many and varied opportunities for walking, kayaking, fishing, foraging and exploring the fabulous pubs and restaurants.
Wildlife & the environment
The land is south facing and gently sloping, surrounded by woodland and open farmland. There are rabbits in the fields which attract birds of prey and foxes. Owls, squirrels, bats and many varieties of birds abound. In the woods bordering the site, there are Firecrests and deer which sometimes venture into the surrounding fields. There is a resident Sparrowhawk who hunts on the grounds. The long grass harbours slow worms, frogs and toads and all varieties of mice and voles which again attract birds of prey especially Red Kites and Buzzards.
As we develop the business, we are ambitious to expand the ecological potential of the site and hope to install EV panels and EV charging and do further work to encourage the wildlife. We look forward to welcoming you to our beautiful area and the fantastic accommodation and to providing you with an opportunity to really relax in stunning and calm surroundings.
Our stay at the Old Fred was incredible! We were amazed by the interior and exterior of the cabin, we loved the views and all the small details included such as the hanging pots and pans, the bathroom design and the indoor fireplace! The hot tub was the cherry on the top of our stay, which we used lots and enjoyed after our long hike to Hay Bluff peak! We highly recommend this cabin
28/03/2025
Alice
Pictures really didn't do the place justice. It's got a lovely rustic feel to it, nicely laid out & well equipped. We had some very wet, muddy walks (the pub even had a Lounge & a Canoeist bar, so wet!) but to come back, light the log burner then slip into the steaming Hot Tub was bliss! When the sun's out, the veranda is a great place to sit & enjoy the views, even watch bunnies in the field! Place is a proper escape!
26/04/2024
Terry
We had a superb stay at Old Fred. The location and views from the cabin were stunning. The cabin itself was beautifully furnished, cosy and the bed was comfortable. The fire pit was amazing and we cooked dinner on there a few times. The hot tub was great. Chris and Sarah were welcoming hosts and so helpful and kind. We had lovely meals in the local area and our trip to the Breacon Becons was amazing.
15/03/2024
Rebekah
Third time with C&S but this one was by far the best. The construction of the cabin is a work of art. Attention to detail is amazing. No cheap fittings, no expense seems to have been spared. Wonderful setting with panoramic views of the Black Mountains. Will definitely return.
26/01/2024
Phil
We loved our stay at Old Fred - it was just perfect. We've treated ourselves to a December cabin stay for a few years now enjoy a fire and a hot tub around Christmas time; Old Fred has been our favourite cabin by far.
The cabin is beautifully done, and really spacious with a fantastic shower and a wonderful hot tub with a view - we also made use to the games and puzzles to keep us entertained on a cold day.
The view from the large picture windows was incredible, and we were kept well stocked with seasoned wood for the log burner. At other cabin stays we've had to pay for extra fire wood, or been given logs that are unseasoned so difficult to get a good fire going. Not to case at Old Fred! Just send a text, and more will be delivered sharpish by Chris, free of charge.
The cabins at Briley are really reasonably priced, especially considering how amazing they are. We cannot fault the place at all.
There are three cabins on site, so I did wonder if it would feel less secluded than we'd hoped for - not the case at all. They're all very private, and we didn't see or hear another guest at all during our stay.
Loved it so much, we will definitely be back!
15/12/2023
Victoria
A beautiful cabin in picturesque scenery.
This was idea for a romantic, relaxing getaway.
The cabin had everything we could need and was beautifully warm even on cold nights.
23/10/2023
Samantha
We had the best stay at old Fred! It was exactly what we were looking for, it was so peaceful and relaxing. The cabin was impeccably clean, very well equipped and the hosts Chris and Sarah were so kind and attentive.
13/10/2023
Abby
We had such a lovely weekend at the old Fred, the cabin was beautiful and the location was great too.
We stay at cabins/Shepard huts about 3 times a year, and this was one of our favourite accommodations and escapes, would definitely recommend
29/09/2023
Eleri
Beautiful location with lovely hosts. It's a little pocket of paradise, stunning views. Short distance to some decent walking and hiking and country pubs. Highly recommended
22/09/2023
Stephanie
Wow what a place! From start to finish it was just perfect. Owners were extremely helpful at checkin and very welcoming. We were travelling with our 6 month baby and the place was great for us all to explore the surroundings. The hot tub was just what was needed on the night after a long walk as suggested by Chris. We even cooked a steak on the fire pit which was all set up ready for us. We normally never return to the same lodge but on this occasion we said we would go back again in a heart beat.
20/09/2023
Patricia
It had everything we were looking for: high quality cabin, rustic but well kitted out, great views, great hot tub, felt private and secluded.
15/09/2023
Matt
Wonderful stay. The cabin was remote and peaceful, with a lovely view. Great location for exploring the Wye Valley area too.
Cabin had everything we needed and was cosy and comfortable.
28/08/2023
Peter
Had a lovely stay at Old Fred. Cabin was clean and well equipped in a perfect quiet location 10 minutes from Hay. Chris and Sarah were easy to contact and welcoming but never interfered and let us enjoy the peace; perfect hosts.
21/07/2023
Jonathan
We loved every moment at Old Fred. We were greeted warmly and shown how to use the hot tub. The views were lovely and we enjoyed watching the kites soar over the surrounding fields. Everything you need is provided. The undercover seating outside is great to shelter from the sun or the rain. Despite their being two other cabins in the field we never heard anything from them. There is also a great selection of games, which we enjoyed playing in the evenings.
07/07/2023
Marie
Beautiful place! Did not want to leave! The cabin was perfect, had absolutely everything you needed and was spotless. Incredible shower and the design was so cool! The hot tub and view over the hills was the perfect spot for us to chill for our mini moon. So relaxing, wish we had stayed longer :)
16/06/2023
Bronte
It was amazing! The cabin had everything we need and a warm welcome by the owners! We can’t wait to come back!
28/04/2023
Fran
We had the best stay at Old Fred. Feeling very well rested and grateful for a lovely weekend
07/04/2023
Hayley
From the moment we arrived to when we left, Sarah and Chris were so welcoming & made us feel at home. Everything we needed was ready for us to use as soon as we arrived & it was perfect! The views were incredible, the big windows in the living area and bedroom were lovely to have open of a morning to look out upon. Sitting in the hot tip of an evening, watching the sunset & star gazing was just what we needed on this little break. Couldn’t recommend it enough, we even contemplated staying a few extra nights if it were available!
03/04/2023
Katy
Such a gorgeous and relaxing weekend! The cabin was perfect, the hot tub was divine (even in the rain and blustery wind!), and the location was just gorgeous!
13/01/2023
Michelle
Tranquil, relaxing and isolated. Perfect hot tub view.
13/07/2022
Stacey
We absolutely loved our stay at the old fred, it was a beautiful lodge, in a beautiful location and the owners had thought of Everything and they were the perfect hosts, friendly but gave us our space as well.
24/06/2022
Laura
We have recently got back from our stay at Old Fred. It was idyllic, tranquil and well just perfect! It was the perfect place to disconnect and relax. The cabin was clean and spotless and the attention to detail was stunning. We couldn’t have asked for anymore and would 100% recommend to anyone. Thanks so much for a fantastic stay!
20/04/2022
Courteney
We went for my 20th birthday just a relaxing time away. We went into Hereford and went to an amazing sweet shop and then chilled for the rest of our stay
18/10/2021
Seren
Perfect, idyllic, beautiful paradise. Chris and Sarah have thought of everything. The cabin is wonderful, the hot tub is smashing and the views are breathtaking. You feel like the only people in the world, we can’t wait to come back.
13/10/2021
Gemma
We had the most amazing time! It rained almost constantly but that didn't ruin the experience at all. There was so much to do around the area but it was also so calm and peaceful and felt like a real moment away from life's stresses. The hosts were wonderful as well.
01/10/2021
Ruby
Had an incredible time in a secluded cabin in the middle of nowhere. Hot tub was excellent and away from prying eyes, the cabin itself was incredibly clean and spacious and the hosts did everything required to let us enjoy our stay.
22/09/2021
Gareth
Fantastic stay at Old Fred - we did not have the pleasure of meeting Sarah but Chris was very welcoming, friendly and gave us recommendations for the local area. The cabin was immaculate, with everything you could need. A true haven and a perfect escape for us after what has been a very difficult year. We hope to return, we miss the views and the hot tub already! Thank you very much Chris and Sarah!
15/09/2021
Jessica
A peaceful stay in a wonderful place. The cabin was cosy and comfortable with fantastic views across to the Black Mountains. We loved cooking on the open fire, eating on the deck, star gazing in the hot tub, and relaxing in this beautiful setting. Swooping swallows were an added bonus, watching their acrobatics in the mornings and evenings. It was all perfect!
06/09/2021
Stephanie
At the beginning of the year we were looking ahead and pining for something to look forward to. We booked Old Fred for a long weekend away and we are so thrilled that we did. The cabin is absolutely gorgeous, incredibly thought out and functional. There was nothing we could fault about this little haven. It is cosy, comforting, and idyllic. The views of the Black Mountains were incredible - we loved waking up and gazing out to the horizon. We would love to visit again - there is so much to do in the surrounding area - we barely scratched the surface.
20/08/2021
Katharine
Absolutely amazing stay at Old Fred! Chris and Sarah are lovely hosts, and the Cabin is so cosy and in a nice quiet location! The hot tub is also a great bonus and has amazing views of the Black Mountains in the distance. Can’t recommend enough!
16/08/2021
Rebecca
First trip away after lockdown. Wanted a romantic secluded Lodge. It was perfect. The lodge was very well done and finished to a high standard. Chris and Sarah were great hosts and very attentive. 10/10
25/06/2021
Matthew
It was wonderful. Accommodation was lovely and we thoroughly enjoyed our stay. Hosts were very nice.
07/06/2021
Dan
Fabulous weekend in a wonderful location. Old Fred exceeded my expectation, it had everything you could possibly need, the hot tub was fantastic for a sunny afternoon drink outside but also lovely for some drizzly evening star gazing! We cooked one evening on the fire pit and enjoyed the wonderful views. The cabin has a lovely cosy feel and the wood burner kept us warm in the chilly evenings. There is plenty to do near by, with Hay on Wye only a short drive and many walks, we hope to return one day to see some more of the area, you definitely need the three nights!
21/05/2021
Anna
What an absolute gem! We were so overwhelmed with how perfect the cabin is, Chris and Sarah really have thought about every little detail! From the beautiful views of the black mountains to the yummy apple muffins on arrival, we could fault nothing. We will definitely be back again next year!
19/05/2021
Nikki
What a magical place. Considering Sarah and Chris only built these lodges in lockdown, they have not only created three incredible places to stay, they have truly created something extremely high quality and are naturals at running the business.
15/05/2021
Steve
We absolutely loved our stay at Old Fred! The cabin looks even better than the photos, beautiful wood everywhere and stunning exposed pipes - it's clearly been designed with everything in mind! The windows are amazing, you can sit by the log fire with a cuppa or wake up in bed and enjoy the views. The hot tub is so good, we really enjoyed using it both nights under the stars! We didn't get a chance to meet Sarah, but Chris was super lovely and very helpful with anything we needed. Keep an eye out for their little cat Jeff, he sat with us both nights and in the mornings! A beautiful place to just relax and listen to the birds with a fire burning. Best place we've stayed at in the UK!! Will definitely be back again in the future and wish Chris and Sarah all the best!
12/05/2021
Olivia-paige
The place is absolutely magical: a nicely designed house full of little cute details, well equipped, very clean and cosy. The location is perfect - far enough from any big road to enjoy bids singing and silence and stars at night, but close to many public walks, mountains, pubs and many beautiful spots to make your weekend special. Chris and Sarah are amazing hosts - thanks for being warm and welcoming! We'll definitely come back!
30/04/2021
Slava
Our stay was no less than perfect, apart from having to leave! Chris and Sarah were the most accommodating hosts that helped with recommendations of local pubs and advised on where to walk and explore during our stay. We were treated to delicious home-baked muffins and tasty cider as a welcome gift and the views from the cabin are just superb! The hot tub is perfectly placed and very relaxing after a long hike. You have everything you need at Old Fred, and the lovely little touches within the cabin made our stay so comfortable. We walked to two local pubs from the cabin, both on lovely walking trails through woodland and fields. A great location and exceeded our expectations!
28/04/2021
Elise
Amazing stay! We totally relaxed because of the thoughtful & spacious design of “Old Fred” and the relaxed welcome & careful provision from our hosts, Chris and Sarah. There are beautiful views from the cabin and a variety of stunning walks and activities close by. We walked along Hergest Ridge, climbed Pen Y Fan, ate outside at local pubs, canoed on the River Wye and visited the book town of Hay on Wye. Everything was just brilliant!
19/04/2021
Deborah
We had an absolutely brilliant time staying at The Arbour in April 2021. We were in Old Fred and it was superb, really nicely done up with everything you could need for a week away. The views from the hot tub and from the fire pit outside the cabin are spectacular (as is the location in general), so peaceful and quiet but 5 minutes away from Hay-on-Wye and a number of pubs. Also really close to lots of great walking in the countryside. Chris and Sarah are really friendly and helpful and helped make our stay perfect - thank you both very much, and can't wait to stay again soon!
16/04/2021
Mike
We're super excited to be adding Sarah and Chris' latest space. A wonderful addition to the collection. The feedback for Russet and Pax should give you a good feel for what it will be like. Book a stay and be the first to write a review!
25/02/2021
The Canopy & Stars Team
Reviews
Our stay at the Old Fred was incredible! We were amazed by the interior and exterior of the cabin, we loved the views and all the small details included such as the hanging pots and pans, the bathroom design and the indoor fireplace! The hot tub was the cherry on the top of our stay, which we used lots and enjoyed after our long hike to Hay Bluff peak! We highly recommend this cabin
28/03/2025
Alice
Pictures really didn't do the place justice. It's got a lovely rustic feel to it, nicely laid out & well equipped. We had some very wet, muddy walks (the pub even had a Lounge & a Canoeist bar, so wet!) but to come back, light the log burner then slip into the steaming Hot Tub was bliss! When the sun's out, the veranda is a great place to sit & enjoy the views, even watch bunnies in the field! Place is a proper escape!
26/04/2024
Terry
We had a superb stay at Old Fred. The location and views from the cabin were stunning. The cabin itself was beautifully furnished, cosy and the bed was comfortable. The fire pit was amazing and we cooked dinner on there a few times. The hot tub was great. Chris and Sarah were welcoming hosts and so helpful and kind. We had lovely meals in the local area and our trip to the Breacon Becons was amazing.
15/03/2024
Rebekah
Third time with C&S but this one was by far the best. The construction of the cabin is a work of art. Attention to detail is amazing. No cheap fittings, no expense seems to have been spared. Wonderful setting with panoramic views of the Black Mountains. Will definitely return.
26/01/2024
Phil
We loved our stay at Old Fred - it was just perfect. We've treated ourselves to a December cabin stay for a few years now enjoy a fire and a hot tub around Christmas time; Old Fred has been our favourite cabin by far.
The cabin is beautifully done, and really spacious with a fantastic shower and a wonderful hot tub with a view - we also made use to the games and puzzles to keep us entertained on a cold day.
The view from the large picture windows was incredible, and we were kept well stocked with seasoned wood for the log burner. At other cabin stays we've had to pay for extra fire wood, or been given logs that are unseasoned so difficult to get a good fire going. Not to case at Old Fred! Just send a text, and more will be delivered sharpish by Chris, free of charge.
The cabins at Briley are really reasonably priced, especially considering how amazing they are. We cannot fault the place at all.
There are three cabins on site, so I did wonder if it would feel less secluded than we'd hoped for - not the case at all. They're all very private, and we didn't see or hear another guest at all during our stay.
Loved it so much, we will definitely be back!
15/12/2023
Victoria
A beautiful cabin in picturesque scenery.
This was idea for a romantic, relaxing getaway.
The cabin had everything we could need and was beautifully warm even on cold nights.
23/10/2023
Samantha
We had the best stay at old Fred! It was exactly what we were looking for, it was so peaceful and relaxing. The cabin was impeccably clean, very well equipped and the hosts Chris and Sarah were so kind and attentive.
13/10/2023
Abby
We had such a lovely weekend at the old Fred, the cabin was beautiful and the location was great too.
We stay at cabins/Shepard huts about 3 times a year, and this was one of our favourite accommodations and escapes, would definitely recommend
29/09/2023
Eleri
Beautiful location with lovely hosts. It's a little pocket of paradise, stunning views. Short distance to some decent walking and hiking and country pubs. Highly recommended
22/09/2023
Stephanie
Wow what a place! From start to finish it was just perfect. Owners were extremely helpful at checkin and very welcoming. We were travelling with our 6 month baby and the place was great for us all to explore the surroundings. The hot tub was just what was needed on the night after a long walk as suggested by Chris. We even cooked a steak on the fire pit which was all set up ready for us. We normally never return to the same lodge but on this occasion we said we would go back again in a heart beat.
20/09/2023
Patricia
It had everything we were looking for: high quality cabin, rustic but well kitted out, great views, great hot tub, felt private and secluded.
15/09/2023
Matt
Wonderful stay. The cabin was remote and peaceful, with a lovely view. Great location for exploring the Wye Valley area too.
Cabin had everything we needed and was cosy and comfortable.
28/08/2023
Peter
Had a lovely stay at Old Fred. Cabin was clean and well equipped in a perfect quiet location 10 minutes from Hay. Chris and Sarah were easy to contact and welcoming but never interfered and let us enjoy the peace; perfect hosts.
21/07/2023
Jonathan
We loved every moment at Old Fred. We were greeted warmly and shown how to use the hot tub. The views were lovely and we enjoyed watching the kites soar over the surrounding fields. Everything you need is provided. The undercover seating outside is great to shelter from the sun or the rain. Despite their being two other cabins in the field we never heard anything from them. There is also a great selection of games, which we enjoyed playing in the evenings.
07/07/2023
Marie
Beautiful place! Did not want to leave! The cabin was perfect, had absolutely everything you needed and was spotless. Incredible shower and the design was so cool! The hot tub and view over the hills was the perfect spot for us to chill for our mini moon. So relaxing, wish we had stayed longer :)
16/06/2023
Bronte
It was amazing! The cabin had everything we need and a warm welcome by the owners! We can’t wait to come back!
28/04/2023
Fran
We had the best stay at Old Fred. Feeling very well rested and grateful for a lovely weekend
07/04/2023
Hayley
From the moment we arrived to when we left, Sarah and Chris were so welcoming & made us feel at home. Everything we needed was ready for us to use as soon as we arrived & it was perfect! The views were incredible, the big windows in the living area and bedroom were lovely to have open of a morning to look out upon. Sitting in the hot tip of an evening, watching the sunset & star gazing was just what we needed on this little break. Couldn’t recommend it enough, we even contemplated staying a few extra nights if it were available!
03/04/2023
Katy
Such a gorgeous and relaxing weekend! The cabin was perfect, the hot tub was divine (even in the rain and blustery wind!), and the location was just gorgeous!
13/01/2023
Michelle
Tranquil, relaxing and isolated. Perfect hot tub view.
13/07/2022
Stacey
We absolutely loved our stay at the old fred, it was a beautiful lodge, in a beautiful location and the owners had thought of Everything and they were the perfect hosts, friendly but gave us our space as well.
24/06/2022
Laura
We have recently got back from our stay at Old Fred. It was idyllic, tranquil and well just perfect! It was the perfect place to disconnect and relax. The cabin was clean and spotless and the attention to detail was stunning. We couldn’t have asked for anymore and would 100% recommend to anyone. Thanks so much for a fantastic stay!
20/04/2022
Courteney
We went for my 20th birthday just a relaxing time away. We went into Hereford and went to an amazing sweet shop and then chilled for the rest of our stay
18/10/2021
Seren
Perfect, idyllic, beautiful paradise. Chris and Sarah have thought of everything. The cabin is wonderful, the hot tub is smashing and the views are breathtaking. You feel like the only people in the world, we can’t wait to come back.
13/10/2021
Gemma
We had the most amazing time! It rained almost constantly but that didn't ruin the experience at all. There was so much to do around the area but it was also so calm and peaceful and felt like a real moment away from life's stresses. The hosts were wonderful as well.
01/10/2021
Ruby
Had an incredible time in a secluded cabin in the middle of nowhere. Hot tub was excellent and away from prying eyes, the cabin itself was incredibly clean and spacious and the hosts did everything required to let us enjoy our stay.
22/09/2021
Gareth
Fantastic stay at Old Fred - we did not have the pleasure of meeting Sarah but Chris was very welcoming, friendly and gave us recommendations for the local area. The cabin was immaculate, with everything you could need. A true haven and a perfect escape for us after what has been a very difficult year. We hope to return, we miss the views and the hot tub already! Thank you very much Chris and Sarah!
15/09/2021
Jessica
A peaceful stay in a wonderful place. The cabin was cosy and comfortable with fantastic views across to the Black Mountains. We loved cooking on the open fire, eating on the deck, star gazing in the hot tub, and relaxing in this beautiful setting. Swooping swallows were an added bonus, watching their acrobatics in the mornings and evenings. It was all perfect!
06/09/2021
Stephanie
At the beginning of the year we were looking ahead and pining for something to look forward to. We booked Old Fred for a long weekend away and we are so thrilled that we did. The cabin is absolutely gorgeous, incredibly thought out and functional. There was nothing we could fault about this little haven. It is cosy, comforting, and idyllic. The views of the Black Mountains were incredible - we loved waking up and gazing out to the horizon. We would love to visit again - there is so much to do in the surrounding area - we barely scratched the surface.
20/08/2021
Katharine
Absolutely amazing stay at Old Fred! Chris and Sarah are lovely hosts, and the Cabin is so cosy and in a nice quiet location! The hot tub is also a great bonus and has amazing views of the Black Mountains in the distance. Can’t recommend enough!
16/08/2021
Rebecca
First trip away after lockdown. Wanted a romantic secluded Lodge. It was perfect. The lodge was very well done and finished to a high standard. Chris and Sarah were great hosts and very attentive. 10/10
25/06/2021
Matthew
It was wonderful. Accommodation was lovely and we thoroughly enjoyed our stay. Hosts were very nice.
07/06/2021
Dan
Fabulous weekend in a wonderful location. Old Fred exceeded my expectation, it had everything you could possibly need, the hot tub was fantastic for a sunny afternoon drink outside but also lovely for some drizzly evening star gazing! We cooked one evening on the fire pit and enjoyed the wonderful views. The cabin has a lovely cosy feel and the wood burner kept us warm in the chilly evenings. There is plenty to do near by, with Hay on Wye only a short drive and many walks, we hope to return one day to see some more of the area, you definitely need the three nights!
21/05/2021
Anna
What an absolute gem! We were so overwhelmed with how perfect the cabin is, Chris and Sarah really have thought about every little detail! From the beautiful views of the black mountains to the yummy apple muffins on arrival, we could fault nothing. We will definitely be back again next year!
19/05/2021
Nikki
What a magical place. Considering Sarah and Chris only built these lodges in lockdown, they have not only created three incredible places to stay, they have truly created something extremely high quality and are naturals at running the business.
15/05/2021
Steve
We absolutely loved our stay at Old Fred! The cabin looks even better than the photos, beautiful wood everywhere and stunning exposed pipes - it's clearly been designed with everything in mind! The windows are amazing, you can sit by the log fire with a cuppa or wake up in bed and enjoy the views. The hot tub is so good, we really enjoyed using it both nights under the stars! We didn't get a chance to meet Sarah, but Chris was super lovely and very helpful with anything we needed. Keep an eye out for their little cat Jeff, he sat with us both nights and in the mornings! A beautiful place to just relax and listen to the birds with a fire burning. Best place we've stayed at in the UK!! Will definitely be back again in the future and wish Chris and Sarah all the best!
12/05/2021
Olivia-paige
The place is absolutely magical: a nicely designed house full of little cute details, well equipped, very clean and cosy. The location is perfect - far enough from any big road to enjoy bids singing and silence and stars at night, but close to many public walks, mountains, pubs and many beautiful spots to make your weekend special. Chris and Sarah are amazing hosts - thanks for being warm and welcoming! We'll definitely come back!
30/04/2021
Slava
Our stay was no less than perfect, apart from having to leave! Chris and Sarah were the most accommodating hosts that helped with recommendations of local pubs and advised on where to walk and explore during our stay. We were treated to delicious home-baked muffins and tasty cider as a welcome gift and the views from the cabin are just superb! The hot tub is perfectly placed and very relaxing after a long hike. You have everything you need at Old Fred, and the lovely little touches within the cabin made our stay so comfortable. We walked to two local pubs from the cabin, both on lovely walking trails through woodland and fields. A great location and exceeded our expectations!
28/04/2021
Elise
Amazing stay! We totally relaxed because of the thoughtful & spacious design of “Old Fred” and the relaxed welcome & careful provision from our hosts, Chris and Sarah. There are beautiful views from the cabin and a variety of stunning walks and activities close by. We walked along Hergest Ridge, climbed Pen Y Fan, ate outside at local pubs, canoed on the River Wye and visited the book town of Hay on Wye. Everything was just brilliant!
19/04/2021
Deborah
We had an absolutely brilliant time staying at The Arbour in April 2021. We were in Old Fred and it was superb, really nicely done up with everything you could need for a week away. The views from the hot tub and from the fire pit outside the cabin are spectacular (as is the location in general), so peaceful and quiet but 5 minutes away from Hay-on-Wye and a number of pubs. Also really close to lots of great walking in the countryside. Chris and Sarah are really friendly and helpful and helped make our stay perfect - thank you both very much, and can't wait to stay again soon!
16/04/2021
Mike
We're super excited to be adding Sarah and Chris' latest space. A wonderful addition to the collection. The feedback for Russet and Pax should give you a good feel for what it will be like. Book a stay and be the first to write a review!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Our stay at the Old Fred was incredible! We were amazed by the interior and exterior of the cabin, we loved the views and all the small details included such as the hanging pots and pans, the bathroom design and the indoor fireplace! The hot tub was the cherry on the top of our stay, which we used lots and enjoyed after our long hike to Hay Bluff peak! We highly recommend this cabin
28/03/2025