GoGreen Roulotte | Shepherd's hut in Dordogne | Canopy & Stars
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GoGreen Roulotte is a colourful dash of red and white among the greenery of its peaceful, private spot in the French countryside. With nobody else around, you can wander undisturbed from the sofa or the double bed, out to lie in the hammock or relax next to the little lake. At night you’ll see the stars come out in the Dordogne’s unspoilt sky as you light the fire bowl or the BBQ and soak up the peace of the lapping water and gentle frog chorus. The roulotte has an en suite loo and a quirky outdoor shower that puts a little adventure into the everyday.
Once you’re settled into GoGreen Roulotte, you might just never leave. Around their land you’ll find rope swings and relaxation spots, perhaps meeting guests from the cabin, although you share no facilities or access. If you do decide to explore the Dordogne or just pick up some supplies, then the local village of Jumilhac le Grand has a bakery and a mini market. Jumilhac Le Grand, has a small artisan market outside the striking chateau every Sunday, as well a few restaurants and ghostly evening tours of the historic buildings. At Miallet there is the Barrage - a huge reservoir where you can picnic then bike and hike around its 8km circumference, and at Bussiere Galant and Corgnac Sur Isle are fun velo rails, little carriages that you pedal along on a disused railway line. If all the adventure tires you out, you can be sure that an evening back in the calm surrounds of GoGreen Roulotte will completely restore you.
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Essentials
The important stuff
Check in: 4 pm (flexibility available if needed)
Check out: 10 am
Please bring torches, a selection of wellies and walking boots
The roulotte is directly on the lake. Please supervise children at all times
Mobile phone signal, 3G and 4G available
The lake at GoGreen Roulotte is not suitable for swimming
Sleeping arrangements
One double bed and one double sofa bed
Extra space available
Space
for 1 pet
from £50 per pet per stay must be well behaved
Space
for 1 baby
no charge.
owners have a travel cot in the cabin and can provide a high chair if required
Cooking
Gas hob
BBQ
Gas fridge with small freezer compartment
Cooking equipment and utensils provided
Washing
Quirky outside shower closeby to the roulotte
Flush-able toilet in the roulotte
Heating, lighting & bedding
Fire pit by the side of the lake
Quilts, pillows and bedding provided and a large towel and small towel each
Solar powered and LED battery lights
Entertainment
Selection of board games, cards, jigsaws and books
Regional magazines in the roulotte
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Getting there
Labey, Saint Priest Les Fougeres, Dordogne, France, 24450
By car
Assuming you arrive at Saint Priest Les Fougeres from La Coquille, turn right after the Boulangerie. You will see that it is sign posted towards Saint Paul La Roche. Then take the 2nd righthand turn, again sign posted towards Saint Paul La Roche. Follow this road through a small hamlet called Champelot. You will then arrive at Labey. After the first group of houses there is a small track to the right, opposite the hamlet’s bins. Follow this track past some small allotments down the maize field. The entrance to the lakes is to the right in the trees.
Parking is a short walk from the spaces.
By public transport
The nearest bus and train station is La Coquille, 4km from GoGreen Holidays. Owners can pick up guests but it is recommend you have your own vehicle due to the rural location.
Read more
Food & Drink
At GoGreen Holidays
Tea, coffee, sugar and a bottle of water is provided on arrival.
Places to eat
Pre-booking is essential when eating out around this area. Please always telephone in advance to reserve your table. If you need any help or would like a reservation made for you, just ask the owners.
Hotel De Fance, Saint Pardoux (25 km) - A great place to go for either lunch or an evening meal. Set menu options are normally on offer. Local produce used. You can eat either inside or there is a large terrace out the back.
Rumeurs Bistro - The owner's English friends, Sam and Richard run this restaurant. It is only open in the evenings. Wednesday to Saturday and the occasional Sunday. The menu offers everything from snails, scallops, steaks, burgers and salads with homemade desserts.
Ferm Auberge - des Bradoux, Lieu dit Gatinelie, Miallet - If you want to sample an authentic French meal where the local French workers eat then you must go here. The lovely old couple who own and run this place are just fantastic. You must book at least 24 hours before you would like to go. There is a set meal each lunchtime. They are not open in the evenings. The food is homemade and sometimes home reared.
Hostellerie St Jacques (18 km) - This is a great place to go for a special treat whilst on holiday. Offers a 7 course taster menu or modern inventive French dishes. You can eat either inside or outside on their beautiful terrace.
A baguette vending machine (yes this is for real!) - located in Saint Priest Les Fougeres next to the Maire - baguettes are 1.10 euros and are freshly made each day by a local baker
Read more
Activities
At GoGreen Holidays
There are a variety of activities to do such as fishing, playing on the rope swings, catching frogs, den building and playing darts. On the other hand if you prefer, you can swing on the outdoor hammock, paint or draw, sunbathe or go bird spotting. The choice is yours!
Places to visit
Jumilhac Le Grand - every Tuesday evening there is a small artisan market outside the fairy tale chateaux. You can eat in the local restaurant and then just as it gets dark you can go for an evening ghostly tour around the chateaux or you can try the regional market on a Sunday morning.
Brantome is known as French Venice - it is an absolutely beautiful town with lots of restaurants and cafes. On a Friday morning there is a large market. Otherwise you can canoe around the town or take day trips canoeing around the area also. There is a large park you can picnic in or kick a football around in. There is a small play area and crazy golf.
Saint Saud, Ruffec, Nantheuil and Saint Estephe all have swimming lakes and little beaches with cafes, changing rooms, toilets, play areas and paths to walk around. All are free to access and to park at. Over the summer months sometimes you can hire canoes, pedalos and even have a go at jet skiing.
Saint Jean de Cole is a beautiful village which is definitely worth visiting - one of the prettiest villages in France.
There are weekly french markets at Piegut Pluviers on a Wednesday, Brantome on a Friday and a small one at La Coquille on a Thursday.
Horse riding at Saint Yrieix La Perche.
Outdoor & Active
GoGreen Holidays are located in the Regional National Park - there are some fantastic walks and trails.
At Miallet there is the Barrage which is a huge reservoir where you can picnic at, and either bike or walk around. It is approximately 8km all the way round. There are bird watching areas and great fishing spots.
As well as the Velo rail at Bussiere Galant there is one at Corgnac Sur Isle. These are great fun. They are little carriages that you pedal along on a disused railway line. You go up and down under the trees and at the one at Corgnac Sur Isle you can get an ice cream when you are half way! You can get 5 people on a carriage / bike.
There are normal bike trails that you can use again on disused railway lines. We like the one from Chalus to Champagnac La Riveria as you can stop at La Gare for an ice cream and a drink and you can hire bikes at Chalus.
Read more
Meet your hosts
Meet Sophie & Simon
Sophie and Simon purchased the lakes and created GoGreen Holidays in March 2017. Back then they were a family of four, which has now turned into five, with a love for the outdoors, fishing, walking, camping, BBQ-ing and generally spending time together outside in the fresh air and sunshine.
The lakes hadn’t been used much for the previous 15 years or so but they knew they were stocked with lots of fish – Carp, Black Bass, Perch, little pumkin seeds, the odd Pike and Tench. Sophie and Simon fell in love with the lakes as soon as they set eyes on them. They were in need of lots of work with lots of lake and tree maintenance. There was an existing cabin which Sophie and Simon have renovated and extended. The cabin is clad in wood from their own forest and they have made various compost bins, fish food bins, a compostable toilet and a shed, all from their own wood. They also created the parking area, dug a well and made a water tower.
Wildlife & Environment
GoGreen Holidays is in a beautiful part of rural France within the Regional National Park within the Perigord Vert. There is an abundance of wildlife around the lakes - fish, frogs, crayfish, deers, kingfishers, cuckoos, coypu, wild boar, ducks, buzzards, foxes, badgers, otters, pine martins, the list goes on!
The site is totally off-grid with a solar panel for lighting and a gas powered fridge and a gas powered boiler for hot water. Where possible Sophie and Simon have reused materials and sourced items locally in renovating the cabin and putting in facilities around the lake. The pair have purposely left areas natural to encourage wildlife. From all the branches that had fallen over the years and branches from any trees that they have had to clear, they have made “dead hedges” by lying the branches and twigs on top of each other to look like a hedge. These have worked perfectly in defining areas and to provide extra shelter and protection for wildlife.
GoGreen Roulotte is a colourful dash of red and white among the greenery of its peaceful, private spot in the French countryside. With nobody else around, you can wander undisturbed from the sofa or the double bed, out to lie in the hammock or relax next to the little lake. At night you’ll see the stars come out in the Dordogne’s unspoilt sky as you light the fire bowl or the BBQ and soak up the peace of the lapping water and gentle frog chorus. The roulotte has an en suite loo and a quirky outdoor shower that puts a little adventure into the everyday.
Once you’re settled into GoGreen Roulotte, you might just never leave. Around their land you’ll find rope swings and relaxation spots, perhaps meeting guests from the cabin, although you share no facilities or access. If you do decide to explore the Dordogne or just pick up some supplies, then the local village of Jumilhac le Grand has a bakery and a mini market. Jumilhac Le Grand, has a small artisan market outside the striking chateau every Sunday, as well a few restaurants and ghostly evening tours of the historic buildings. At Miallet there is the Barrage - a huge reservoir where you can picnic then bike and hike around its 8km circumference, and at Bussiere Galant and Corgnac Sur Isle are fun velo rails, little carriages that you pedal along on a disused railway line. If all the adventure tires you out, you can be sure that an evening back in the calm surrounds of GoGreen Roulotte will completely restore you.
Labey, Saint Priest Les Fougeres, Dordogne, France, 24450
By car
Assuming you arrive at Saint Priest Les Fougeres from La Coquille, turn right after the Boulangerie. You will see that it is sign posted towards Saint Paul La Roche. Then take the 2nd righthand turn, again sign posted towards Saint Paul La Roche. Follow this road through a small hamlet called Champelot. You will then arrive at Labey. After the first group of houses there is a small track to the right, opposite the hamlet’s bins. Follow this track past some small allotments down the maize field. The entrance to the lakes is to the right in the trees.
Parking is a short walk from the spaces.
By public transport
The nearest bus and train station is La Coquille, 4km from GoGreen Holidays. Owners can pick up guests but it is recommend you have your own vehicle due to the rural location.
Tea, coffee, sugar and a bottle of water is provided on arrival.
Places to eat
Pre-booking is essential when eating out around this area. Please always telephone in advance to reserve your table. If you need any help or would like a reservation made for you, just ask the owners.
Hotel De Fance, Saint Pardoux (25 km) - A great place to go for either lunch or an evening meal. Set menu options are normally on offer. Local produce used. You can eat either inside or there is a large terrace out the back.
Rumeurs Bistro - The owner's English friends, Sam and Richard run this restaurant. It is only open in the evenings. Wednesday to Saturday and the occasional Sunday. The menu offers everything from snails, scallops, steaks, burgers and salads with homemade desserts.
Ferm Auberge - des Bradoux, Lieu dit Gatinelie, Miallet - If you want to sample an authentic French meal where the local French workers eat then you must go here. The lovely old couple who own and run this place are just fantastic. You must book at least 24 hours before you would like to go. There is a set meal each lunchtime. They are not open in the evenings. The food is homemade and sometimes home reared.
Hostellerie St Jacques (18 km) - This is a great place to go for a special treat whilst on holiday. Offers a 7 course taster menu or modern inventive French dishes. You can eat either inside or outside on their beautiful terrace.
A baguette vending machine (yes this is for real!) - located in Saint Priest Les Fougeres next to the Maire - baguettes are 1.10 euros and are freshly made each day by a local baker
There are a variety of activities to do such as fishing, playing on the rope swings, catching frogs, den building and playing darts. On the other hand if you prefer, you can swing on the outdoor hammock, paint or draw, sunbathe or go bird spotting. The choice is yours!
Places to visit
Jumilhac Le Grand - every Tuesday evening there is a small artisan market outside the fairy tale chateaux. You can eat in the local restaurant and then just as it gets dark you can go for an evening ghostly tour around the chateaux or you can try the regional market on a Sunday morning.
Brantome is known as French Venice - it is an absolutely beautiful town with lots of restaurants and cafes. On a Friday morning there is a large market. Otherwise you can canoe around the town or take day trips canoeing around the area also. There is a large park you can picnic in or kick a football around in. There is a small play area and crazy golf.
Saint Saud, Ruffec, Nantheuil and Saint Estephe all have swimming lakes and little beaches with cafes, changing rooms, toilets, play areas and paths to walk around. All are free to access and to park at. Over the summer months sometimes you can hire canoes, pedalos and even have a go at jet skiing.
Saint Jean de Cole is a beautiful village which is definitely worth visiting - one of the prettiest villages in France.
There are weekly french markets at Piegut Pluviers on a Wednesday, Brantome on a Friday and a small one at La Coquille on a Thursday.
Horse riding at Saint Yrieix La Perche.
Outdoor & Active
GoGreen Holidays are located in the Regional National Park - there are some fantastic walks and trails.
At Miallet there is the Barrage which is a huge reservoir where you can picnic at, and either bike or walk around. It is approximately 8km all the way round. There are bird watching areas and great fishing spots.
As well as the Velo rail at Bussiere Galant there is one at Corgnac Sur Isle. These are great fun. They are little carriages that you pedal along on a disused railway line. You go up and down under the trees and at the one at Corgnac Sur Isle you can get an ice cream when you are half way! You can get 5 people on a carriage / bike.
There are normal bike trails that you can use again on disused railway lines. We like the one from Chalus to Champagnac La Riveria as you can stop at La Gare for an ice cream and a drink and you can hire bikes at Chalus.
Sophie and Simon purchased the lakes and created GoGreen Holidays in March 2017. Back then they were a family of four, which has now turned into five, with a love for the outdoors, fishing, walking, camping, BBQ-ing and generally spending time together outside in the fresh air and sunshine.
The lakes hadn’t been used much for the previous 15 years or so but they knew they were stocked with lots of fish – Carp, Black Bass, Perch, little pumkin seeds, the odd Pike and Tench. Sophie and Simon fell in love with the lakes as soon as they set eyes on them. They were in need of lots of work with lots of lake and tree maintenance. There was an existing cabin which Sophie and Simon have renovated and extended. The cabin is clad in wood from their own forest and they have made various compost bins, fish food bins, a compostable toilet and a shed, all from their own wood. They also created the parking area, dug a well and made a water tower.
Wildlife & Environment
GoGreen Holidays is in a beautiful part of rural France within the Regional National Park within the Perigord Vert. There is an abundance of wildlife around the lakes - fish, frogs, crayfish, deers, kingfishers, cuckoos, coypu, wild boar, ducks, buzzards, foxes, badgers, otters, pine martins, the list goes on!
The site is totally off-grid with a solar panel for lighting and a gas powered fridge and a gas powered boiler for hot water. Where possible Sophie and Simon have reused materials and sourced items locally in renovating the cabin and putting in facilities around the lake. The pair have purposely left areas natural to encourage wildlife. From all the branches that had fallen over the years and branches from any trees that they have had to clear, they have made “dead hedges” by lying the branches and twigs on top of each other to look like a hedge. These have worked perfectly in defining areas and to provide extra shelter and protection for wildlife.
A place of exceptional beauty and tranquillity, a cabin in the woods, by a lakeside with nothing to do but totally relax , sit on the deck and listen to the frog song.
20/06/2018
Susie for Canopy & Stars
Reviews
A place of exceptional beauty and tranquillity, a cabin in the woods, by a lakeside with nothing to do but totally relax , sit on the deck and listen to the frog song.
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Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
A place of exceptional beauty and tranquillity, a cabin in the woods, by a lakeside with nothing to do but totally relax , sit on the deck and listen to the frog song.
20/06/2018