Big Red at Wylde Things | Bus in Monmouthshire | Canopy & Stars
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Hilary left Bristol in search of a more tranquil life and now, with Big Red, she invites you to come and try it for yourself. The 1987 Bluebird American school bus sits in a secluded glade on her farm, with the wood-fired hot tub outside and a shower and loo in a little cabin of their own, just behind the bus.
Gorgeous views across the Usk Valley of the Brecon Beacons change every minute with the shifting light, the clouds drifting by, and you're surrounded by birdsong from dawn and dusk. And if you're lucky you'll see an incredibly clear starscape at night, whilst you sit by the fire. Big Red found her way to Holland after her academic career was over in the States, spending some time as a Santa's grotto, which explains her colour. She's been glammed up quite a bit since then, with a wood burner and a super king-size bed making her a cosy, romantic escape.
Around you, masses of sky, farmland, woodland and not much else. It's a place to get back in touch with nature, drink the delicious spring water and laze in the hot tub or lie in the grass with kites and kestrels gliding above you. If you fancy treating yourself, then drive into Usk and check out the bars and restaurants!
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Essentials
The important stuff
Check in: 3-8 PM - After 8pm by arrangement, please contact owner to discuss
Check out: 11 AM
Use of the wood-fired hot tub is included in your stay
Please bring a torch, walking boots and flip flops to wear on your way to the wood-fired hot tub
The bus is 25m from the car park via a dirt path
Initial amount of firewood provided. Extra can be purchased on-site
Mobile phone signal (network dependent)
Plug sockets available
No Wifi
Please add a note with your group details after booking (e.g. 3 adults OR 2 adults & 1 child aged 6)
Extra tent space is available at £10 per person per night, this is ideal for families to accommodate teenagers - please enquire with the owner
If you have booked a 2 night weekend, please enquire directly with the owners on later check-outs/earlier check-ins option
Sleeping arrangements
One super king-size bed and a single bed for children
Extra space available
Space
for 1 child
from £20 per child per night or per adult per night, sleeping on a single bed
Space
for 1 baby
no charge.
Cooking
Kitchen equipped with a gas hob, oven, undercounter fridge, kettle and sink
Cooking utensils, crockery and glassware provided
BBQ Firepit
Washing
Shower shack with a shower and sink
Flushing toilet
Bathroom toiletries provided
Heating, lighting & bedding
Bed linen and towels provided
The main source of heat comes from the wood-burner
Electric heating
Electric lighting
Entertainment
Wood-fired hot tub
Books
Board games
Kids play house
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Getting there
The Dyffryn, Llangwm, Monmouthshire NP15 1HJ
///infringe.mimics.pylon - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By public transport
The nearest train stations are Chepstow or Severn Tunnel Junction.
There is a bus from Chepstow to the nearest bus stop Goytre Cross.
By car
Leave the A449 at the junction signposted for Usk. Take the first right turning, the B4235 signposted to Chepstow. Continue along the B4235 for about 3 miles. This road will take you through Llangwm village. Drive past the turning on the left for Wolvesnewton, the road then takes you up hill and bends to the right. Just around this corner is a left-hand turning. This is a tight turning with buildings on either side of the track. This is The Dyffryn. The farm is about a mile along this track. On the way, you will pass several houses. There is a white cottage on your right situated alongside the road. This is called Duffryn. Drive past this house and uphill. The entrance to Wylde Things and Big Red is the next entrance on your right.
If you are coming over the old Severn Bridge and through Chepstow, pick up the B4235 Chepstow to Usk road on the outskirts of Chepstow just before the Chepstow racecourse. Follow this road for about 7 miles until you see a signposted road on the right for Gaer Fawr (this means HillFort). This turning is opposite an Alpaca Farm. This is Uplands Road. Follow this road downhill for about a mile. Keep left at the fork. The farm is the next gated driveway on the left. The gateway is clearly marked New House Farm.
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Food & Drink
At Wylde Things
Basics such as olive oil, salt and pepper, herbs, spices, vinegar, coffee, tea, sugar are provided.
Local shops
There's a farm shop 1 mile away where you can buy basics.
Pubs & restaurants
The Olway Inn and Castle Inn in Usk offer excellent pub grub
The Lime Tree in Chepstow does the best Sunday roast
The Star Inn at Llansoy has an excellent gluten-free menu
The New Court Inn, Usk is a gastropub serving delicious food
57 Bridge Street in Usk does a fantastic cream tea and sells excellent deli foods, like olives and cheese and dangerous desserts
There is a mobile fish and chip van in Devauden on Friday nights and an excellent Indian takeaway called Dil in Usk.
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Activities
At Wylde Things
Soak in the hot tub
Sit around the fire pit and stargaze
Watch the little ones play in the play shed
Places to visit
Usk, the nearest town, has stacks to offer. There is a very quirky, privately owned castle, a good handful of shops and coffee shops. There's also a Gin Distillery, fabulous walks along the river where people swim in the warmer weather and loads of pubs!
Llanbadoc, 2 minutes on from Usk, has a fabulous garden centre called Morris'. As well as a nursery and garden centre, it boasts an amazing shopping experience, selling a range of food, alcohol and gifts, lots of this is Welsh and local produce. They have a cafe too. The medieval well basin at Trellech, the 'Virtuous Well' is worth a look. Apparently, the iron-rich waters have medicinal properties.
Outdoor & active
There are loads of excellent walks nearby and your hosts recommend walking up to Sugar Loaf, The Blorenge and The Skirrid.
Cefn Ila, 83 acres of woodlands and walks, just outside Usk is well worth a visit and a bit further up from here Llandegfedd Reservoir, which offers a range of water sports, fishing and walking too.
Closer to the farm, just 2 minutes by car, is Wentwood Forest, an ancient woodland that was once part of the hunting grounds of Chepstow Castle. It offers walks and cycling trails with breathtaking views over the Severn estuary.
Wild swimming is very popular in the area particularly in the Monnow river and also at Usk by the Usk Bridge.
Paddleboarding and canoeing are very popular at Symmonds Yat and Ross on Wye. You can hire kit and set off downstream.
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Meet your hosts
Meet Hilary
Hilary is from Bristol originally, living and working there running several businesses until 2017. The crazy idea of moving to Wales was hatched and she bought New House Farm with 11 acres of land. After living in a caravan for a year, so she could get the house into some kind of order, Hilary finally moved in. It's been a labour of love and a hard journey at times but, she does not regret a thing. The farmhouse is a very special place. It's 600 years old in parts and who knows how many years before that date this place was a settlement. Hilary feels honoured to be part of its journey. And the glamping spot allows people to share in this little slice of heaven.
Wildlife & the environment
There is lots of wildlife! The sound of owls, mainly barn and tawny, at dusk and dawn is very common. There're also several types of wild deer, badgers, bats, very rare dormice and loads and loads of rabbits. Hilary encourages all the wild birds. There are jays, swallows, house martins, woodpeckers, wrens, robins and every other kind of garden bird you can imagine. The valley is a hot spot for all kinds of birds of prey too like kites, buzzards and kestrels.
Hilary left Bristol in search of a more tranquil life and now, with Big Red, she invites you to come and try it for yourself. The 1987 Bluebird American school bus sits in a secluded glade on her farm, with the wood-fired hot tub outside and a shower and loo in a little cabin of their own, just behind the bus.
Gorgeous views across the Usk Valley of the Brecon Beacons change every minute with the shifting light, the clouds drifting by, and you're surrounded by birdsong from dawn and dusk. And if you're lucky you'll see an incredibly clear starscape at night, whilst you sit by the fire. Big Red found her way to Holland after her academic career was over in the States, spending some time as a Santa's grotto, which explains her colour. She's been glammed up quite a bit since then, with a wood burner and a super king-size bed making her a cosy, romantic escape.
Around you, masses of sky, farmland, woodland and not much else. It's a place to get back in touch with nature, drink the delicious spring water and laze in the hot tub or lie in the grass with kites and kestrels gliding above you. If you fancy treating yourself, then drive into Usk and check out the bars and restaurants!
///infringe.mimics.pylon - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By public transport
The nearest train stations are Chepstow or Severn Tunnel Junction.
There is a bus from Chepstow to the nearest bus stop Goytre Cross.
By car
Leave the A449 at the junction signposted for Usk. Take the first right turning, the B4235 signposted to Chepstow. Continue along the B4235 for about 3 miles. This road will take you through Llangwm village. Drive past the turning on the left for Wolvesnewton, the road then takes you up hill and bends to the right. Just around this corner is a left-hand turning. This is a tight turning with buildings on either side of the track. This is The Dyffryn. The farm is about a mile along this track. On the way, you will pass several houses. There is a white cottage on your right situated alongside the road. This is called Duffryn. Drive past this house and uphill. The entrance to Wylde Things and Big Red is the next entrance on your right.
If you are coming over the old Severn Bridge and through Chepstow, pick up the B4235 Chepstow to Usk road on the outskirts of Chepstow just before the Chepstow racecourse. Follow this road for about 7 miles until you see a signposted road on the right for Gaer Fawr (this means HillFort). This turning is opposite an Alpaca Farm. This is Uplands Road. Follow this road downhill for about a mile. Keep left at the fork. The farm is the next gated driveway on the left. The gateway is clearly marked New House Farm.
Usk, the nearest town, has stacks to offer. There is a very quirky, privately owned castle, a good handful of shops and coffee shops. There's also a Gin Distillery, fabulous walks along the river where people swim in the warmer weather and loads of pubs!
Llanbadoc, 2 minutes on from Usk, has a fabulous garden centre called Morris'. As well as a nursery and garden centre, it boasts an amazing shopping experience, selling a range of food, alcohol and gifts, lots of this is Welsh and local produce. They have a cafe too. The medieval well basin at Trellech, the 'Virtuous Well' is worth a look. Apparently, the iron-rich waters have medicinal properties.
Outdoor & active
There are loads of excellent walks nearby and your hosts recommend walking up to Sugar Loaf, The Blorenge and The Skirrid.
Cefn Ila, 83 acres of woodlands and walks, just outside Usk is well worth a visit and a bit further up from here Llandegfedd Reservoir, which offers a range of water sports, fishing and walking too.
Closer to the farm, just 2 minutes by car, is Wentwood Forest, an ancient woodland that was once part of the hunting grounds of Chepstow Castle. It offers walks and cycling trails with breathtaking views over the Severn estuary.
Wild swimming is very popular in the area particularly in the Monnow river and also at Usk by the Usk Bridge.
Paddleboarding and canoeing are very popular at Symmonds Yat and Ross on Wye. You can hire kit and set off downstream.
Hilary is from Bristol originally, living and working there running several businesses until 2017. The crazy idea of moving to Wales was hatched and she bought New House Farm with 11 acres of land. After living in a caravan for a year, so she could get the house into some kind of order, Hilary finally moved in. It's been a labour of love and a hard journey at times but, she does not regret a thing. The farmhouse is a very special place. It's 600 years old in parts and who knows how many years before that date this place was a settlement. Hilary feels honoured to be part of its journey. And the glamping spot allows people to share in this little slice of heaven.
Wildlife & the environment
There is lots of wildlife! The sound of owls, mainly barn and tawny, at dusk and dawn is very common. There're also several types of wild deer, badgers, bats, very rare dormice and loads and loads of rabbits. Hilary encourages all the wild birds. There are jays, swallows, house martins, woodpeckers, wrens, robins and every other kind of garden bird you can imagine. The valley is a hot spot for all kinds of birds of prey too like kites, buzzards and kestrels.
Big Red is a wonderful place to stay. The bus has been done out to a high standard and is very comfortable, it has everything you need. The location is private and very peaceful. Hilary was very welcoming when we arrived and was on hand if we needed anything during our stay. We didn't want to leave!
28/02/2025
Leah
Really great location and fun accommodation. Hilary was great, pin dropped the exact location via text and we had no issues :)
03/02/2025
Samuel
We had the most amazing 2-night stay in this beautifully converted bus, and it was an experience to remember! The attention to detail was absolutely incredible—everything was so well thought through, from the cozy interiors to the little touches that made it feel extra special. The bus was not only stylish but also fully equipped with everything we could possibly need.
Hilary, our host, was so kind and accommodating. She went above and beyond to ensure our stay was perfect, and her warmth and hospitality made us feel right at home. It’s clear she has poured so much care and love into creating this unique glamping experience.
The wood-fired hot tub was the ultimate highlight—such a relaxing way to unwind in the peaceful rural surroundings. Sitting under the stars in the warm water was pure bliss.
We can’t recommend this place enough and are already looking forward to staying again. If you’re looking for a magical, unique getaway, this is it. Amazing!
15/01/2025
Ella
This was an amazing 2 night break for me and my partner, it was -3 at night so was brisk but the wood burner worked an absolute treat, Usk is just down the road is your want to go to a Pub for drinks or lunch. Our welcome was warm and would definitely visit again.
06/01/2025
Steve
Wow, the perfect getaway, we’ve stayed at many places picked out on this website but this has to be a favourite. Lovely private spot, beautifully kitted out bud with loads of sockets, great running spring water, comfy massive bed, great kitchen with hug fridge and the list goes on. Hilary was a lovely host and the hot tub fired up super quick to whatever temp we wanted (we disagree with someone below that said it didn’t get that hot…)
20/12/2024
Steve
Our stay at the big red was pure bliss. Hilary was great contacted us before our stay and had the hot tub heating on arrival which was amazing!
The stay was Totally relaxation just what we needed after a stressful week of work. The wood fired hot tub was beautiful got to see amaxing clear skies in the night and the bus is amazing, the king size bed is so comfortable. It’s super cozy and full of beautiful nature surrounding, totally peaceful which was just what we needed. A perfect escape.
Cannot wait to book again!
08/11/2024
Joanne
Fantastic stay, great communication from the owner.
View were stunning, especially the cloud inversions in the morning.
Hot tub was fantastic to relax in after a long day.
The bed so so comfy, we slept really well.
Facilities were perfect, everything we needed and every where was clean and tidy. Perfect get away from the hustle and bustle of everyday life.
28/10/2024
Samantha
We had a fabulous time staying in Big Red. It was very well equipped with everything we needed. Very comfortable and cosy with the woodburner. Lovely big comfy bed. The hot tub was a great addition with its mineral enriched water. The spring water was really lovely to drink too. Such a quirky place to stay and we got some great photos.
30/09/2024
Mary
Such a lovely, secluded and unique getaway. Thoroughly enjoyed our two nights at Big Red. Hilary was a very welcoming host and left us to it after explaining a few things. The hot tub was brilliant, especially after hiking from Abergavenny up Sugar Loaf and back! Although secluded, it is within driving distance of numerous places to visit. Would highly recommend.
23/09/2024
Katie
We thoroughly enjoyed our stay at The Big Red! The bus is incredibly comfortable, featuring a spacious and cosy bed, and a well-equipped kitchen and living area. The modern oven and hob are great, and the seating area comfortably fits two.
The kitchen is stocked with cooking essentials, including pans, a colander, plates, bowls, cutlery, and even oil, herbs, and seasoning. Theres tea and coffee too, with a cafeteria - though only instant coffee is provided, you need to get coffee granules for this.
The large fridge easily accommodates multiple meals and, of course, wine!
Outside, there's room for dining and a BBQ. While the hot tub doesn't get extremely hot, it's warm enough to be quite enjoyable. The shower is powerful and heats up quickly, and the outdoor toilet is modern. This experience feels far from camping—everything is clean, updated, and very homey.
Hilary is exceptionally friendly and provides thorough guidance throughout your stay.
04/09/2024
Laura
My grandchildren, wife and myself loved our stay at the big red bus. We didn’t want to leave. Showing the grandchildren some basic skills made my stay worthwhile. Lighting a fire in the firepit for our marshmallows, making a swing on the tree and just walking to the shower and toilet in the dark with our torches made the stay awesome.
26/08/2024
Mark
It was a great location and the accommodation was very well maintained. Being totally off the grid was just what we need for a few days.
12/08/2024
Mike
The Big Red was well setup inside with areas to lounge, dine, cook and a lovely big bed. Outside was a lovely hot tub that we sat and watched the stars. There was also a well looked after shower and toilet. There was lots of wood for the log burner and hot tub and hot running water as well. We had a fantastic time and didn’t end up cold at all in February! Hilary was very hospitable and had got the log burner and hot tub going before we arrived.
26/02/2024
Alan
We thoroughly enjoyed our stay at Big Red. The accommodation was so cool and cosy; the location was beautiful and easy to find; and we felt like we had the facilities and equipment for all of our needs. The hot tub was super!
Hilary was very helpful and communicative, she greeted us on arrival to show us how to use the fires. We felt safe and able to reach out if needed. The kitchen and bathroom facilities were well kitted out and we didn’t need anything extra.
12/02/2024
Lorian
Better than we imagined! Hilary was lovely and made us feel very welcome. It was clean and cosy and the location was stunning, the pictures don’t do it justice. Because it was so cold the pipes froze over night but Hilary was so helpful and made sure heaters were left in the toilet / shower room to prevent it happening again. I would recommend to anyone, the place has a lot of character and charm and it was a wonderful trip.
17/01/2024
Sophie
A fantastic off the grid get away. Hilary was very helpful and we had a wonderful relaxing stay, the bed is really comfortable and the hot tub a great bonus.
01/01/2024
Graeme
We had the most wonderful stay at Big Red, it was perfect. The place was just as it looked on the website (actually probably better). The facilities were amazing, everything was spotless and the area was so gorgeous and secluded. Went for two nights and it was so relaxing. Exactly what we needed. Saw so much wildlife and wonderful starry skies.
22/09/2023
Grace
We had a really relaxing and peaceful time at Big Red. The views were incredible, we didn’t see anyone for the whole of our stay and it had everything we needed and more!
09/08/2023
Daniella
Spent two nights in Big Red and absolutely loved it! The bus is beautifully done with everything you need inside. The location is great with fantastic views and all for a bargain price.
02/08/2023
Sophie
We absolutely loved staying in Big Red. The bus was immaculate and had everything we needed and the location and view was heavenly. Hilary was warm and welcoming but then left us to our own devices which was perfect. The super Kingsized bed on the bus was ridiculously comfortable and we were as snug as bugs. Everything was perfectly thought out and we had a beautiful break. We will definitley be back.
02/06/2023
Emma
Big red is perfect. Beautiful walks including a stream nearby. The space is big and has everything you need. Hilary is a great and friendly host
29/05/2023
Rayne
We had a wonderful relaxing staff at the bus. Hilary was waiting for us on arrival with logs on for the hot tub. Sleeping in the bus had the same feeling of excitement that you had camping out as a child. The bed was so comfortable, and everything you needed was provided. As for the hot tub under the trees, with that amazing view, wow.
17/05/2023
Julie
Our stay at Big Red was amazing. We had the best time sitting outside in the sun enjoying the view, getting in and out of the hot tub, reading and enjoying the bus and it’s beautiful interior. Hilary was very helpful explaining the hot tub and how everything works at the start, and then we saw no one for our whole stay! It felt like we were on our very own private land. Thank you for a wonderful few days! We can’t recommend enough.
01/05/2023
Kelly
The stay was fantastic, Hilary was lovely on arrival and very helpful. The bus is just awesome. Such a cool and unique little stay. Beautiful surroundings, gorgeous hot tub and everything you need on the bus. The bed was also ridiculously comfy!
19/04/2023
Enya
This was our second stay at Big Red and it won’t be our last. Both times we booked it for our daughter’s birthday weekend. It’s in such a beautiful location. The bus is incredibly well appointed and the owner has thought of everything you might need for a lovely stay. We received a lovely welcome from Hils on arrival. We had a wonderful weekend around the fire pit, toasting marshmallows and playing games. Big Red is our happy place.
07/04/2023
Victoria
It was amazing. Overlooked beautiful landscape, which is viewed from the hot tub. Very cosy bus which has everything you need. Visited nearby Brecon Beacons for a waterfall walk and went down a mine at Big Pit. Great location.
20/03/2023
Hannah
Amazing weekend! Big Red is perfectly set up in quiet surroundings so no disturbances. The bus is kitted out well with everything you need and Hilary was super helpful and quick in replying if you needed anything. Would definitely recommend and stay again!
03/02/2023
Lucy
We had a wonderful time at Big Red. There are loads of thoughtful touches, the wood fire hot tub was great, and we were super cosy inside with the wood burner (particularly given that it was freezing outside overnight). It's a wonderful place to chill out. Hilary was really helpful and welcoming. We will be back!
18/11/2022
Harriet
Two nights in Big Red. Absolutely gorgeous inside and very clean. Hilary the owner was lovely and couldn’t be more helpful.
Hot tub was great to be in at night and then to come inside to a warm fire.
Toilet and shower room spotless, well lit around the area at night if you needed to go to the loo in the night.
Our 3yr old thought it was brilliant and
Loved pretending to drive the bus.
14/11/2022
Alison
Was amazing. Really Peaceful and quiet
09/11/2022
Jess
Super, friendly host who was very helpful! Decor inside bus was cosy and inviting! The extra touch of the Happy Birthday banner was much appreciated! The bus, shower and toilet block were spotless. Hot tub was very relaxing with lovely views!
31/10/2022
Sue and kris
We had an amazing time and everything about the place was great. I can't fault anything.
28/10/2022
Chloe
Big Red is delightful. It’s quirky and cute and comfortable.
26/10/2022
Sarah
This was a surprise stay for my husbands 40th birthday and it was perfect! Hilary was there to greet us when we arrived and showed us around with explanations of how everything worked and then left us to enjoy the time while ensuring she was available should we have any questions. We enjoyed an amazing lot peaceful weekend at Big Red which was epic in itself! Though very rustic looking, everything has been done to such a high standard and all with so much thought. The Scandinavian hot tub was hands on (which hubby loved!) and worked so well in the surroundings. The shower and toilet, again, was to such a high standard and spotless. The products provided were fabulous! All smelt Devine and knowing they were eco was even better. Needless to say I have already ordered bottles for home! Thank you so much Hilary and Big Red for a wonderful time, I am already missing that bed that was so comfortable and snuggly!
21/10/2022
Harriet
From the moment we arrived my head felt calmer. A stunning spot overlooking the Welsh mountains, buzzards flying overhead, bats and owls to keep you company in the evening. The bus was superbly equipped, the beds super comfy. It was surprisingly warm on board as well. The toilet/shower facilities were great. The hot tub was delightful in the evenings, with the glow of the lights making it very atmospheric. I wouldn't hesitate to return, and Hilary was a fantastic host.
02/09/2022
Georgina
Big Red is a gorgeous hideaway in the Welsh countryside. Providing modern comforts in a compact and ingenious way makes for a quiet place to relax and reconnect. The hot tub is a lovely touch and it is a short drive to local pubs, farm shops and experiences. We enjoyed watching the sunset each evening, playing forgotten card games and waking up to the birds every morning.
31/08/2022
H
Big Red is such a gorgeous, well renovated space with lots of cool features on the bus. My kids totally loved stayed on the bus, pretend to be a bus driver and dancing in the kitchen area & playing games! Super king sized bed is so comfy and huge, perfect for good night's sleep. Loved every quirky details on the bus and cleanliness, very thoughtful amenities like all of your basic essentials for cooking. Hot tub with the view was such a treat, you can just relax and watch the sun go down in the hot tub with your favourite drink. Hils' been so amazing & welcoming too, thanks so much!
28/08/2022
Kelly
We had an incredible time, it was so private, we truly felt like we were the only people around. Beautiful views and the facilities were just perfect. Big Red was fun and had everything you needed.
26/08/2022
Alice
Big Red was the perfect setting to unwind in, with stunning views, no noise and excellent facilities. Big Red itself was incredibly spacious, with plenty of room to cook and play games, whilst the bed was simply vast! Having the hot-tub available was a massive bonus, whilst everything from the sun-loungers to the picnic table to the toilet and shower made for an incredibly easygoing weekend. The location itself was the perfect base from which to explore the Wye Valley, with the likes of Monmouth, Symonds Yat and Tintern no more than a 20-25 minute drive away. As for Hilary she was the perfect host, kindly offering to get the hot-tub warmed up for our arrival, and simply letting us get on with enjoying the weekend. Would thoroughly recommend to anyone else!
05/08/2022
Robin
Absolutely amazing stay.
Hilary was so welcoming and the big red was unique and beautiful. The views the hot tub bbq and fire pit at night looking up at the stars so peaceful the place was magical. Suprise birthday gift for the fella went down a treat. Loved every minute of our stay!
13/07/2022
Danielle
Our stay at Big Red was perfect, Hils was v friendly, helpful and accessible for questions while still giving us our own space. Even from before we got there we had loads of recommendations of pubs and walks in the area.
The bus itself was done to a very high standard, and upsettingly that bed is more comfortable than our one at home, making it very hard to get up and go for a hike!
We'd definitely be back, listening to the rain on the metal roof of the cabin with a book and a brew was bliss. Thanks for creating such an idyllic hide away
27/06/2022
Erin
We stayed at Big Red for two nights with our two year old daughter and as soon as we arrived we wish we’d booked more!!
The surroundings are wild and beautiful, with so much nature to explore and wildlife to find. Lots of bats flying in the trees at night! There’s a beautiful stream and acres of woodland/meadows to walk through. The bus itself is fantastic with loads of little quirky features and everything you might need including cutlery, cookware, an oven, playing cards, blankets, towels.. the list goes on. There’s a nice focus on the environment with really easy to use recycling bins and all eco products by Miniml and Splosh! which all smelt delicious!
The hot tub was of course amazing and so toasty! And the separate shower and toilet are beautifully finished. All of our skin feels amazing from washing in the local water from the spring.
The bus was a massive hit with our daughter
Make sure you sit on the sun loungers on the hill at sunset! You won’t want to miss it!
Hilary was perfect and so welcoming and was on hand if we had any questions at all.
Book now, you won’t want to miss out on this little slice of wild and calm.
22/06/2022
Jess
We - two adults and two children - stayed two nights at Big Red - and had an excellent time. The kids agree that the highlight was the wood-fired hot tub - we liked the novelty of the bus, and found the accommodation really comfortable, quiet and great for a relaxing weekend.
17/06/2022
John
We had an amazing stay,
Hilary had the luv tub stoked up ready for arrival, which was a nice touch. She greeted us showed us how to use the fire on the luv tub.
Inside of Big Red was like a home away from home but with beautiful views of the country side and wildlife. We also loved the board games kept us busy and distracted us from our phones.
25/05/2022
Nicholas
Wow absolutely blew us away.....awesome place so unique!! Hilary the host is such a fantastic person, she made it so special.
11/05/2022
James
We are veterans of the canopy & star getaways
And I must say big red is one of the best we have been to if not theeeee best what a location super relaxed and quiet and Hilary was lovely really nice & down to earth left us to our selfs but if you need anything somebody is on call the bus is amazing
( first bus we stayed in ) and not the last well decorated love all the recycled wood everywhere just what we like so it’s a 10 out of 10 for our stay this was a birthday break for my girlfriend & it was a great few days lots of walking near by again perfect for us
27/04/2022
richard
Absolutely amazing stay at Big Red. The views were amazing to look at while sat in the hot tub. Such a lovely relaxing stay. Hils was brilliant. Everything was so well thought out to ensure everything was there.
15/04/2022
Sophie
We absolutely loved our time at Big Red, what an incredible place. Hilary is a wonderful host, and the bus is so super clean. There’s loads to do if you want or you can just relax in the quiet wilderness and listen to the owls from the hot tub.
28/03/2022
Laura
Beautiful and peaceful, very calm location, without feeling too remote
14/03/2022
ceri
Our stay was lovely at Big Red, we really enjoyed it. The location I beautiful and the host Hilary was lovely and very helpful. The beds are cosy and the bus is well equipped.
11/03/2022
Kelly
We arrived and were greeted by Hilary who was lovely. We were immediately blown away by the amazing views. After a quick tour Hilary left us to enjoy our stay. The big red was very comfortable and had everything we could have needed for our stay. The bed was super comfortable and our 3 year old daughter also slept well in the single bed. We spent lots of time taking in the views and just relaxing around the garden area. The hot tub was perfect for the colder afternoon / evenings and some much needed relaxation. The toilet area and shower was very clean with hot running water. There were plenty of towels provided for our stay for use in the shower and hot tub, along with robes. We loved it and will certainly recommend to all of our family and friends
23/02/2022
Rhiannon
We had a couple of nights on Big Red and had a wonderful time. It was brilliant to be able to get away from it all, phones, Netflix, internet work etc. and just enjoy the simple things.
21/02/2022
Joe
We absolutely loved our stay on the Big Red. Hilary was so lovely and accommodating- could not have asked for more.
16/02/2022
Jollie
The Big Red is amazing, so well equipped and thought out, everything we needed was there. Hilary was the perfect host, really friendly and welcoming and had lots of tips from cycling trails to glorious walks. We will most definitely be back
(Also wanted to note that this place is spotlessly clean)
04/02/2022
Linda
Awesome host ,great accommodation cosy but spacious bus with breath taking views.The host had warmed up the hot tub for our arrival and had fresh baked mince pies on arrival. Shower was lovely and warm . We loved our stay here .
05/01/2022
Zoe
Big Red is a wonderful and unique countryside retreat, yet just 40 minutes from Bristol! The conversion of the old American school bus has been done fantastically, you can see the craftsmanship that has gone into it with wood-panelled interiors but with added luxuries like a diesel heater keeping it warm all day and a king-sized bed at the back! It feels spacious yet cosy and the windows on all sides make you feel connected to nature!
09/12/2021
Jenna, Canopy & Stars
Reviews
Big Red is a wonderful place to stay. The bus has been done out to a high standard and is very comfortable, it has everything you need. The location is private and very peaceful. Hilary was very welcoming when we arrived and was on hand if we needed anything during our stay. We didn't want to leave!
28/02/2025
Leah
Really great location and fun accommodation. Hilary was great, pin dropped the exact location via text and we had no issues :)
03/02/2025
Samuel
We had the most amazing 2-night stay in this beautifully converted bus, and it was an experience to remember! The attention to detail was absolutely incredible—everything was so well thought through, from the cozy interiors to the little touches that made it feel extra special. The bus was not only stylish but also fully equipped with everything we could possibly need.
Hilary, our host, was so kind and accommodating. She went above and beyond to ensure our stay was perfect, and her warmth and hospitality made us feel right at home. It’s clear she has poured so much care and love into creating this unique glamping experience.
The wood-fired hot tub was the ultimate highlight—such a relaxing way to unwind in the peaceful rural surroundings. Sitting under the stars in the warm water was pure bliss.
We can’t recommend this place enough and are already looking forward to staying again. If you’re looking for a magical, unique getaway, this is it. Amazing!
15/01/2025
Ella
This was an amazing 2 night break for me and my partner, it was -3 at night so was brisk but the wood burner worked an absolute treat, Usk is just down the road is your want to go to a Pub for drinks or lunch. Our welcome was warm and would definitely visit again.
06/01/2025
Steve
Wow, the perfect getaway, we’ve stayed at many places picked out on this website but this has to be a favourite. Lovely private spot, beautifully kitted out bud with loads of sockets, great running spring water, comfy massive bed, great kitchen with hug fridge and the list goes on. Hilary was a lovely host and the hot tub fired up super quick to whatever temp we wanted (we disagree with someone below that said it didn’t get that hot…)
20/12/2024
Steve
Our stay at the big red was pure bliss. Hilary was great contacted us before our stay and had the hot tub heating on arrival which was amazing!
The stay was Totally relaxation just what we needed after a stressful week of work. The wood fired hot tub was beautiful got to see amaxing clear skies in the night and the bus is amazing, the king size bed is so comfortable. It’s super cozy and full of beautiful nature surrounding, totally peaceful which was just what we needed. A perfect escape.
Cannot wait to book again!
08/11/2024
Joanne
Fantastic stay, great communication from the owner.
View were stunning, especially the cloud inversions in the morning.
Hot tub was fantastic to relax in after a long day.
The bed so so comfy, we slept really well.
Facilities were perfect, everything we needed and every where was clean and tidy. Perfect get away from the hustle and bustle of everyday life.
28/10/2024
Samantha
We had a fabulous time staying in Big Red. It was very well equipped with everything we needed. Very comfortable and cosy with the woodburner. Lovely big comfy bed. The hot tub was a great addition with its mineral enriched water. The spring water was really lovely to drink too. Such a quirky place to stay and we got some great photos.
30/09/2024
Mary
Such a lovely, secluded and unique getaway. Thoroughly enjoyed our two nights at Big Red. Hilary was a very welcoming host and left us to it after explaining a few things. The hot tub was brilliant, especially after hiking from Abergavenny up Sugar Loaf and back! Although secluded, it is within driving distance of numerous places to visit. Would highly recommend.
23/09/2024
Katie
We thoroughly enjoyed our stay at The Big Red! The bus is incredibly comfortable, featuring a spacious and cosy bed, and a well-equipped kitchen and living area. The modern oven and hob are great, and the seating area comfortably fits two.
The kitchen is stocked with cooking essentials, including pans, a colander, plates, bowls, cutlery, and even oil, herbs, and seasoning. Theres tea and coffee too, with a cafeteria - though only instant coffee is provided, you need to get coffee granules for this.
The large fridge easily accommodates multiple meals and, of course, wine!
Outside, there's room for dining and a BBQ. While the hot tub doesn't get extremely hot, it's warm enough to be quite enjoyable. The shower is powerful and heats up quickly, and the outdoor toilet is modern. This experience feels far from camping—everything is clean, updated, and very homey.
Hilary is exceptionally friendly and provides thorough guidance throughout your stay.
04/09/2024
Laura
My grandchildren, wife and myself loved our stay at the big red bus. We didn’t want to leave. Showing the grandchildren some basic skills made my stay worthwhile. Lighting a fire in the firepit for our marshmallows, making a swing on the tree and just walking to the shower and toilet in the dark with our torches made the stay awesome.
26/08/2024
Mark
It was a great location and the accommodation was very well maintained. Being totally off the grid was just what we need for a few days.
12/08/2024
Mike
The Big Red was well setup inside with areas to lounge, dine, cook and a lovely big bed. Outside was a lovely hot tub that we sat and watched the stars. There was also a well looked after shower and toilet. There was lots of wood for the log burner and hot tub and hot running water as well. We had a fantastic time and didn’t end up cold at all in February! Hilary was very hospitable and had got the log burner and hot tub going before we arrived.
26/02/2024
Alan
We thoroughly enjoyed our stay at Big Red. The accommodation was so cool and cosy; the location was beautiful and easy to find; and we felt like we had the facilities and equipment for all of our needs. The hot tub was super!
Hilary was very helpful and communicative, she greeted us on arrival to show us how to use the fires. We felt safe and able to reach out if needed. The kitchen and bathroom facilities were well kitted out and we didn’t need anything extra.
12/02/2024
Lorian
Better than we imagined! Hilary was lovely and made us feel very welcome. It was clean and cosy and the location was stunning, the pictures don’t do it justice. Because it was so cold the pipes froze over night but Hilary was so helpful and made sure heaters were left in the toilet / shower room to prevent it happening again. I would recommend to anyone, the place has a lot of character and charm and it was a wonderful trip.
17/01/2024
Sophie
A fantastic off the grid get away. Hilary was very helpful and we had a wonderful relaxing stay, the bed is really comfortable and the hot tub a great bonus.
01/01/2024
Graeme
We had the most wonderful stay at Big Red, it was perfect. The place was just as it looked on the website (actually probably better). The facilities were amazing, everything was spotless and the area was so gorgeous and secluded. Went for two nights and it was so relaxing. Exactly what we needed. Saw so much wildlife and wonderful starry skies.
22/09/2023
Grace
We had a really relaxing and peaceful time at Big Red. The views were incredible, we didn’t see anyone for the whole of our stay and it had everything we needed and more!
09/08/2023
Daniella
Spent two nights in Big Red and absolutely loved it! The bus is beautifully done with everything you need inside. The location is great with fantastic views and all for a bargain price.
02/08/2023
Sophie
We absolutely loved staying in Big Red. The bus was immaculate and had everything we needed and the location and view was heavenly. Hilary was warm and welcoming but then left us to our own devices which was perfect. The super Kingsized bed on the bus was ridiculously comfortable and we were as snug as bugs. Everything was perfectly thought out and we had a beautiful break. We will definitley be back.
02/06/2023
Emma
Big red is perfect. Beautiful walks including a stream nearby. The space is big and has everything you need. Hilary is a great and friendly host
29/05/2023
Rayne
We had a wonderful relaxing staff at the bus. Hilary was waiting for us on arrival with logs on for the hot tub. Sleeping in the bus had the same feeling of excitement that you had camping out as a child. The bed was so comfortable, and everything you needed was provided. As for the hot tub under the trees, with that amazing view, wow.
17/05/2023
Julie
Our stay at Big Red was amazing. We had the best time sitting outside in the sun enjoying the view, getting in and out of the hot tub, reading and enjoying the bus and it’s beautiful interior. Hilary was very helpful explaining the hot tub and how everything works at the start, and then we saw no one for our whole stay! It felt like we were on our very own private land. Thank you for a wonderful few days! We can’t recommend enough.
01/05/2023
Kelly
The stay was fantastic, Hilary was lovely on arrival and very helpful. The bus is just awesome. Such a cool and unique little stay. Beautiful surroundings, gorgeous hot tub and everything you need on the bus. The bed was also ridiculously comfy!
19/04/2023
Enya
This was our second stay at Big Red and it won’t be our last. Both times we booked it for our daughter’s birthday weekend. It’s in such a beautiful location. The bus is incredibly well appointed and the owner has thought of everything you might need for a lovely stay. We received a lovely welcome from Hils on arrival. We had a wonderful weekend around the fire pit, toasting marshmallows and playing games. Big Red is our happy place.
07/04/2023
Victoria
It was amazing. Overlooked beautiful landscape, which is viewed from the hot tub. Very cosy bus which has everything you need. Visited nearby Brecon Beacons for a waterfall walk and went down a mine at Big Pit. Great location.
20/03/2023
Hannah
Amazing weekend! Big Red is perfectly set up in quiet surroundings so no disturbances. The bus is kitted out well with everything you need and Hilary was super helpful and quick in replying if you needed anything. Would definitely recommend and stay again!
03/02/2023
Lucy
We had a wonderful time at Big Red. There are loads of thoughtful touches, the wood fire hot tub was great, and we were super cosy inside with the wood burner (particularly given that it was freezing outside overnight). It's a wonderful place to chill out. Hilary was really helpful and welcoming. We will be back!
18/11/2022
Harriet
Two nights in Big Red. Absolutely gorgeous inside and very clean. Hilary the owner was lovely and couldn’t be more helpful.
Hot tub was great to be in at night and then to come inside to a warm fire.
Toilet and shower room spotless, well lit around the area at night if you needed to go to the loo in the night.
Our 3yr old thought it was brilliant and
Loved pretending to drive the bus.
14/11/2022
Alison
Was amazing. Really Peaceful and quiet
09/11/2022
Jess
Super, friendly host who was very helpful! Decor inside bus was cosy and inviting! The extra touch of the Happy Birthday banner was much appreciated! The bus, shower and toilet block were spotless. Hot tub was very relaxing with lovely views!
31/10/2022
Sue and kris
We had an amazing time and everything about the place was great. I can't fault anything.
28/10/2022
Chloe
Big Red is delightful. It’s quirky and cute and comfortable.
26/10/2022
Sarah
This was a surprise stay for my husbands 40th birthday and it was perfect! Hilary was there to greet us when we arrived and showed us around with explanations of how everything worked and then left us to enjoy the time while ensuring she was available should we have any questions. We enjoyed an amazing lot peaceful weekend at Big Red which was epic in itself! Though very rustic looking, everything has been done to such a high standard and all with so much thought. The Scandinavian hot tub was hands on (which hubby loved!) and worked so well in the surroundings. The shower and toilet, again, was to such a high standard and spotless. The products provided were fabulous! All smelt Devine and knowing they were eco was even better. Needless to say I have already ordered bottles for home! Thank you so much Hilary and Big Red for a wonderful time, I am already missing that bed that was so comfortable and snuggly!
21/10/2022
Harriet
From the moment we arrived my head felt calmer. A stunning spot overlooking the Welsh mountains, buzzards flying overhead, bats and owls to keep you company in the evening. The bus was superbly equipped, the beds super comfy. It was surprisingly warm on board as well. The toilet/shower facilities were great. The hot tub was delightful in the evenings, with the glow of the lights making it very atmospheric. I wouldn't hesitate to return, and Hilary was a fantastic host.
02/09/2022
Georgina
Big Red is a gorgeous hideaway in the Welsh countryside. Providing modern comforts in a compact and ingenious way makes for a quiet place to relax and reconnect. The hot tub is a lovely touch and it is a short drive to local pubs, farm shops and experiences. We enjoyed watching the sunset each evening, playing forgotten card games and waking up to the birds every morning.
31/08/2022
H
Big Red is such a gorgeous, well renovated space with lots of cool features on the bus. My kids totally loved stayed on the bus, pretend to be a bus driver and dancing in the kitchen area & playing games! Super king sized bed is so comfy and huge, perfect for good night's sleep. Loved every quirky details on the bus and cleanliness, very thoughtful amenities like all of your basic essentials for cooking. Hot tub with the view was such a treat, you can just relax and watch the sun go down in the hot tub with your favourite drink. Hils' been so amazing & welcoming too, thanks so much!
28/08/2022
Kelly
We had an incredible time, it was so private, we truly felt like we were the only people around. Beautiful views and the facilities were just perfect. Big Red was fun and had everything you needed.
26/08/2022
Alice
Big Red was the perfect setting to unwind in, with stunning views, no noise and excellent facilities. Big Red itself was incredibly spacious, with plenty of room to cook and play games, whilst the bed was simply vast! Having the hot-tub available was a massive bonus, whilst everything from the sun-loungers to the picnic table to the toilet and shower made for an incredibly easygoing weekend. The location itself was the perfect base from which to explore the Wye Valley, with the likes of Monmouth, Symonds Yat and Tintern no more than a 20-25 minute drive away. As for Hilary she was the perfect host, kindly offering to get the hot-tub warmed up for our arrival, and simply letting us get on with enjoying the weekend. Would thoroughly recommend to anyone else!
05/08/2022
Robin
Absolutely amazing stay.
Hilary was so welcoming and the big red was unique and beautiful. The views the hot tub bbq and fire pit at night looking up at the stars so peaceful the place was magical. Suprise birthday gift for the fella went down a treat. Loved every minute of our stay!
13/07/2022
Danielle
Our stay at Big Red was perfect, Hils was v friendly, helpful and accessible for questions while still giving us our own space. Even from before we got there we had loads of recommendations of pubs and walks in the area.
The bus itself was done to a very high standard, and upsettingly that bed is more comfortable than our one at home, making it very hard to get up and go for a hike!
We'd definitely be back, listening to the rain on the metal roof of the cabin with a book and a brew was bliss. Thanks for creating such an idyllic hide away
27/06/2022
Erin
We stayed at Big Red for two nights with our two year old daughter and as soon as we arrived we wish we’d booked more!!
The surroundings are wild and beautiful, with so much nature to explore and wildlife to find. Lots of bats flying in the trees at night! There’s a beautiful stream and acres of woodland/meadows to walk through. The bus itself is fantastic with loads of little quirky features and everything you might need including cutlery, cookware, an oven, playing cards, blankets, towels.. the list goes on. There’s a nice focus on the environment with really easy to use recycling bins and all eco products by Miniml and Splosh! which all smelt delicious!
The hot tub was of course amazing and so toasty! And the separate shower and toilet are beautifully finished. All of our skin feels amazing from washing in the local water from the spring.
The bus was a massive hit with our daughter
Make sure you sit on the sun loungers on the hill at sunset! You won’t want to miss it!
Hilary was perfect and so welcoming and was on hand if we had any questions at all.
Book now, you won’t want to miss out on this little slice of wild and calm.
22/06/2022
Jess
We - two adults and two children - stayed two nights at Big Red - and had an excellent time. The kids agree that the highlight was the wood-fired hot tub - we liked the novelty of the bus, and found the accommodation really comfortable, quiet and great for a relaxing weekend.
17/06/2022
John
We had an amazing stay,
Hilary had the luv tub stoked up ready for arrival, which was a nice touch. She greeted us showed us how to use the fire on the luv tub.
Inside of Big Red was like a home away from home but with beautiful views of the country side and wildlife. We also loved the board games kept us busy and distracted us from our phones.
25/05/2022
Nicholas
Wow absolutely blew us away.....awesome place so unique!! Hilary the host is such a fantastic person, she made it so special.
11/05/2022
James
We are veterans of the canopy & star getaways
And I must say big red is one of the best we have been to if not theeeee best what a location super relaxed and quiet and Hilary was lovely really nice & down to earth left us to our selfs but if you need anything somebody is on call the bus is amazing
( first bus we stayed in ) and not the last well decorated love all the recycled wood everywhere just what we like so it’s a 10 out of 10 for our stay this was a birthday break for my girlfriend & it was a great few days lots of walking near by again perfect for us
27/04/2022
richard
Absolutely amazing stay at Big Red. The views were amazing to look at while sat in the hot tub. Such a lovely relaxing stay. Hils was brilliant. Everything was so well thought out to ensure everything was there.
15/04/2022
Sophie
We absolutely loved our time at Big Red, what an incredible place. Hilary is a wonderful host, and the bus is so super clean. There’s loads to do if you want or you can just relax in the quiet wilderness and listen to the owls from the hot tub.
28/03/2022
Laura
Beautiful and peaceful, very calm location, without feeling too remote
14/03/2022
ceri
Our stay was lovely at Big Red, we really enjoyed it. The location I beautiful and the host Hilary was lovely and very helpful. The beds are cosy and the bus is well equipped.
11/03/2022
Kelly
We arrived and were greeted by Hilary who was lovely. We were immediately blown away by the amazing views. After a quick tour Hilary left us to enjoy our stay. The big red was very comfortable and had everything we could have needed for our stay. The bed was super comfortable and our 3 year old daughter also slept well in the single bed. We spent lots of time taking in the views and just relaxing around the garden area. The hot tub was perfect for the colder afternoon / evenings and some much needed relaxation. The toilet area and shower was very clean with hot running water. There were plenty of towels provided for our stay for use in the shower and hot tub, along with robes. We loved it and will certainly recommend to all of our family and friends
23/02/2022
Rhiannon
We had a couple of nights on Big Red and had a wonderful time. It was brilliant to be able to get away from it all, phones, Netflix, internet work etc. and just enjoy the simple things.
21/02/2022
Joe
We absolutely loved our stay on the Big Red. Hilary was so lovely and accommodating- could not have asked for more.
16/02/2022
Jollie
The Big Red is amazing, so well equipped and thought out, everything we needed was there. Hilary was the perfect host, really friendly and welcoming and had lots of tips from cycling trails to glorious walks. We will most definitely be back
(Also wanted to note that this place is spotlessly clean)
04/02/2022
Linda
Awesome host ,great accommodation cosy but spacious bus with breath taking views.The host had warmed up the hot tub for our arrival and had fresh baked mince pies on arrival. Shower was lovely and warm . We loved our stay here .
05/01/2022
Zoe
Big Red is a wonderful and unique countryside retreat, yet just 40 minutes from Bristol! The conversion of the old American school bus has been done fantastically, you can see the craftsmanship that has gone into it with wood-panelled interiors but with added luxuries like a diesel heater keeping it warm all day and a king-sized bed at the back! It feels spacious yet cosy and the windows on all sides make you feel connected to nature!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Big Red is a wonderful place to stay. The bus has been done out to a high standard and is very comfortable, it has everything you need. The location is private and very peaceful. Hilary was very welcoming when we arrived and was on hand if we needed anything during our stay. We didn't want to leave!
28/02/2025