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At the heart of The Hop Garden at Kingstone Brewery sits Pioneer the hardy converted horsebox. During the winter months warmth won’t be a problem, with the cosy bed up a ladder above the cab, the wood-burner crackling in the corner and Kingstone Brewery on hand to supply you with that special inner glow. As part of a constantly evolving site, you’ll spot the greenhouses on the way in, still being fashioned for purpose. Keen to leave the area to rewild, owners Ed and Tori are busy running the brewery, and home schooling six kids respectively – so if nowhere to be found, send them a text with any queries. The beer is Ed’s domain and if you can find him, he’ll can show you round and talk you through the art of brewing. Ask about the brewery shop too, where you can also pick up ales, cider and local wines; or just meet the other connoisseurs staying on the property.
Getting out into the Wye Valley and the depths of the Forest of Dean, or visiting the ruins of Tintern Abbey and Chepstow Castle can help you work up a thirst. If the weather is holding you can take to the river by canoe, idling round the gentle curves to waterfront pubs like the Saracen’s Head or the Inn on the Wye.
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Essentials
The important stuff
Check in: 4 PM
Check out: 10 AM
This is a self check-in space
Use of the wood-fired hot tub is included in your stay
Please bring torches, wellies/walking boots and flip flops to wear on the way to the hot tub
Brewery shop onsite selling real ale, cider and local wines
You may bump into other guests around the site, and you may sometimes be able to hear other guests from your space
Initial supply of firewood is provided for the wood-burner and hot tub. The owners do not sell additional firewood on site, but there are local shops where firewood can be purchased
Mobile phone signal
Plug sockets available
Wifi available outside the brewery shop
Brewery tours and tastings tours run by appointment and must be booked in advance. Canopy and Stars guests receive a 15% discount. Please contact Ed to book the experience after booking your stay
Sleeping arrangements
One double bed above the cab and accessed via a ladder
Cooking
Kitchen equipped with electric hob, kettle, fridge, Belfast sink with hot and cold water
Firepit grill in the garden (please bring your own charcoal or wood)
Washing
Private and compact bathroom inside the cabin with a hot shower, flushing toilet and basin
Please bring your own towels and toiletries
Heating, lighting & bedding
Bed linen provided
The main source of heat comes from the wood-burner
What3Words: ///ballooned.quicker.bogus - What3Words is a new more accurate version of a postcode. This will take you directly to the main gate so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
Please advise Ed and Tori when you plan to arrive and make sure you have their instructions to hand.
By public transport
The nearest train station is Chepstow and the nearest bus station is Llandogo. From here, you can book a Fast Cabs in Chepstow. Call 07943 101 300 to book a taxi. Price will depend on distance.
By car
From the South, drive through Tintern and once you leave Tintern village (with the Abbey at the far end, closest to Chepstow/Bristol), you'll pass the Wye Valley Hotel on your left. The Kingstone Brewery drive is about 300 yards outside the village opposite ‘The Old Station’. Take this turning left and follow the bumpy country track, signposted Kingstone Brewery.
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Food & Drink
At The Hop Garden at Kingstone Brewery
Cooking basics are provided such as oil, salt, pepper, tea and coffee.
There is a shop on-site, where you can stock up on Kingstone's own ale; they sell ales, cider and local wines. Kingstone Brewery shop is open when Ed is not off on deliveries, this is very flexible! Please give him a call on 07878 149372 and he will organise to drop off beer or open the shop. The shop is open on Saturdays for tastings. Brewery tours can be organised in advance, please check the Kingstone Brewery website for details.
If you give her some advance notice, Tori can also arrange some supplies ready for when you arrive.
Pubs & restaurants
The Anchor (30-minute walk) - just beside the grand old Abbey, an old stone pub with stunning views of Tintern Abbey, the Anchor is extremely child-friendly with a large pub garden including climbing frame and swing.
The Wild Hare (23-minute walk) - an elegantly refurbished hotel with a wonderful cosy and dog friendly pub and exquisite restaurant. They pride themselves on using locally sourced produce and seasonal menus to showcase the very best of the Wye Valley.
The Saracens Head Inn (14 miles) - situated on the banks of the River Wye at Symonds Yat, this pub is always busy and highly reviewed for serving delicious food and having a great atmosphere.
The Whitebrook (5.8 miles) - a Michelin starred restaurant perfect for if you are looking for something a bit special for a treat.
The Miners (7 miles) - an award-winning family run gastro pub that offers a relaxed and informal atmosphere with award winning food and drink in the glorious Forest of Dean.
The Tudor Farmhouse (7 miles) - Tatler magazine described The Tudor Farmhouse as a “culinary oasis”, head chef Rob Cox is committed to quality and locally-sourced ingredients. Most are sourced from producers within a 20-mile radius of the hotel who share a passion for real, home-cooked seasonal food, served in a memorable and relaxed atmosphere.
The Three Tuns(6 miles) - dating back to the 1600s, The Three Tuns is set overlooking Chepstow Castle. There is live music every Saturday night from 21:00 - 23:30
Panevino (6 miles) -situated on the banks of the River Wye between Chepstow Castle and the Old Wye Bridge linking Wales and England. They serve good, honest Italian food and the restaurant is fast becoming one of the nicest places to eat in Chepstow.
The Ostrich Inn (8 miles) - this lovely old pub is on the edge of The Forest of Dean and well worth a visit if you’re in the area. The food is home made and there is a good variety.
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Activities
At The Hop Garden at Kingstone Brewery
Brewery tours and tastings - Tours run by appointment and booking in advance. We are flexible in relation to times, but they need to be booked in around our brewing schedule. Canopy and Stars guests receive a 15% discount. Please contact Ed to book the experience after booking your stay
Soak in your own private wood-fired hot tub.
Places to visit
Tintern Abbey (28-minute walk) - a wonderfully majestic site and a national icon - still standing in roofless splendour on the banks of the River Wye nearly 500 years since its tragic fall from grace.
Tintern (23-minute walk) - a lovely village to walk around with unusual and fascinating little shops! Tori's favourite is Stella Books as they have over 30,000 rare or out of print books - you will be bound to find a memorable story there!
Parva Vineyard (15-minute walk) - situated just down the road from The Hop Garden, Parva Farm is a privately owned vineyard in the village of Tintern. The vineyard produces award-winning wines, meads and sparkling wines for all occasions. The farm is open year-round for visiting, drop by for a tour of the vineyard and a chance to try the range of Welsh wine. They also stock Kingstone Brewery ale if the brewery shop is closed.
Chepstow Castle (6.6 miles) - beautifully preserved Chepstow Castle is a history lesson in stone. The whole site is a lesson in longevity. From around 1067 through to 1690, the castle, almost chameleon-like, changed its appearance as fashions changed in military architecture.
Puzzlewood(8.2 miles) - magical woodland in the Forest of Dean.
Dean Steam Railway (12 miles) - offers heritage train rides and experiences in the Forest of Dean.
Outdoor & Active
Go Ape! Forest of Dean (11 miles away) - always recommended for Tarzan swings and epic zip wires.
Clearwell Caves (8.3 miles) - 4500 Years of mining history in an amazing cave system.
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Meet your hosts
Ed and Tory
Ed and Tory love the great outdoors, from canoeing to exploring off the beaten track, they’re more than happy to share these secrets with you. They live just up the road, but their first home was here at Hop Cabin when they were setting up the brewery and just before opening up the site to guests!
The Hop Garden is adjacent to award-winning Kingstone Brewery. Guests are welcome to visit the onsite shop where we offer complimentary tastings, and you can buy yourself a fine selection of Kingstone Brewery beers. In the summer you can sit outside in the Mediterranean-style courtyard, surrounded by figs and grape vines. The Hop Garden also hosts weddings and parties.
Wildlife & Environment
The Wye Valley and The Forest of Dean have a huge number of activities for the adventurous and not so adventurous! From climbing up the steep cliffs along The River Wye to sitting in one of the traditional country pubs drinking a glass of Prosecco or of course a Kingstone ale! Canoeing, Kayaking and wild swimming are one of the main outdoor activities. You can canoe all along the Wye, finding secluded beaches and swimming in the clear water.
Wildlife abounds including Kingfishers, salmon, otters and of course the famous wild boar. You may wake up to find deer walking through our meadows. Mountain bikes can be rented locally, and the Forest of dean has some of the most adventurous tracks in the U.K. There are also family trails taking you through the forest.
River and pond fishing is all available in close proximity to the Hop Garden. There are also some amazing castles along the valley. The Offas Dyke Walk and Wye Valley Walk can be joined easily from Tintern. The woods are filled with bluebells in the Spring and streams run everywhere though the woods. The zip line at the National Dive Centre in Chepstow is one of the largest in the country.
At the heart of The Hop Garden at Kingstone Brewery sits Pioneer the hardy converted horsebox. During the winter months warmth won’t be a problem, with the cosy bed up a ladder above the cab, the wood-burner crackling in the corner and Kingstone Brewery on hand to supply you with that special inner glow. As part of a constantly evolving site, you’ll spot the greenhouses on the way in, still being fashioned for purpose. Keen to leave the area to rewild, owners Ed and Tori are busy running the brewery, and home schooling six kids respectively – so if nowhere to be found, send them a text with any queries. The beer is Ed’s domain and if you can find him, he’ll can show you round and talk you through the art of brewing. Ask about the brewery shop too, where you can also pick up ales, cider and local wines; or just meet the other connoisseurs staying on the property.
Getting out into the Wye Valley and the depths of the Forest of Dean, or visiting the ruins of Tintern Abbey and Chepstow Castle can help you work up a thirst. If the weather is holding you can take to the river by canoe, idling round the gentle curves to waterfront pubs like the Saracen’s Head or the Inn on the Wye.
Use of the wood-fired hot tub is included in your stay
Please bring torches, wellies/walking boots and flip flops to wear on the way to the hot tub
Brewery shop onsite selling real ale, cider and local wines
You may bump into other guests around the site, and you may sometimes be able to hear other guests from your space
Initial supply of firewood is provided for the wood-burner and hot tub. The owners do not sell additional firewood on site, but there are local shops where firewood can be purchased
Mobile phone signal
Plug sockets available
Wifi available outside the brewery shop
Brewery tours and tastings tours run by appointment and must be booked in advance. Canopy and Stars guests receive a 15% discount. Please contact Ed to book the experience after booking your stay
Sleeping arrangements
One double bed above the cab and accessed via a ladder
Cooking
Kitchen equipped with electric hob, kettle, fridge, Belfast sink with hot and cold water
Firepit grill in the garden (please bring your own charcoal or wood)
Washing
Private and compact bathroom inside the cabin with a hot shower, flushing toilet and basin
Please bring your own towels and toiletries
Heating, lighting & bedding
Bed linen provided
The main source of heat comes from the wood-burner
What3Words: ///ballooned.quicker.bogus - What3Words is a new more accurate version of a postcode. This will take you directly to the main gate so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
Please advise Ed and Tori when you plan to arrive and make sure you have their instructions to hand.
By public transport
The nearest train station is Chepstow and the nearest bus station is Llandogo. From here, you can book a Fast Cabs in Chepstow. Call 07943 101 300 to book a taxi. Price will depend on distance.
By car
From the South, drive through Tintern and once you leave Tintern village (with the Abbey at the far end, closest to Chepstow/Bristol), you'll pass the Wye Valley Hotel on your left. The Kingstone Brewery drive is about 300 yards outside the village opposite ‘The Old Station’. Take this turning left and follow the bumpy country track, signposted Kingstone Brewery.
Cooking basics are provided such as oil, salt, pepper, tea and coffee.
There is a shop on-site, where you can stock up on Kingstone's own ale; they sell ales, cider and local wines. Kingstone Brewery shop is open when Ed is not off on deliveries, this is very flexible! Please give him a call on 07878 149372 and he will organise to drop off beer or open the shop. The shop is open on Saturdays for tastings. Brewery tours can be organised in advance, please check the Kingstone Brewery website for details.
If you give her some advance notice, Tori can also arrange some supplies ready for when you arrive.
Pubs & restaurants
The Anchor (30-minute walk) - just beside the grand old Abbey, an old stone pub with stunning views of Tintern Abbey, the Anchor is extremely child-friendly with a large pub garden including climbing frame and swing.
The Wild Hare (23-minute walk) - an elegantly refurbished hotel with a wonderful cosy and dog friendly pub and exquisite restaurant. They pride themselves on using locally sourced produce and seasonal menus to showcase the very best of the Wye Valley.
The Saracens Head Inn (14 miles) - situated on the banks of the River Wye at Symonds Yat, this pub is always busy and highly reviewed for serving delicious food and having a great atmosphere.
The Whitebrook (5.8 miles) - a Michelin starred restaurant perfect for if you are looking for something a bit special for a treat.
The Miners (7 miles) - an award-winning family run gastro pub that offers a relaxed and informal atmosphere with award winning food and drink in the glorious Forest of Dean.
The Tudor Farmhouse (7 miles) - Tatler magazine described The Tudor Farmhouse as a “culinary oasis”, head chef Rob Cox is committed to quality and locally-sourced ingredients. Most are sourced from producers within a 20-mile radius of the hotel who share a passion for real, home-cooked seasonal food, served in a memorable and relaxed atmosphere.
The Three Tuns(6 miles) - dating back to the 1600s, The Three Tuns is set overlooking Chepstow Castle. There is live music every Saturday night from 21:00 - 23:30
Panevino (6 miles) -situated on the banks of the River Wye between Chepstow Castle and the Old Wye Bridge linking Wales and England. They serve good, honest Italian food and the restaurant is fast becoming one of the nicest places to eat in Chepstow.
The Ostrich Inn (8 miles) - this lovely old pub is on the edge of The Forest of Dean and well worth a visit if you’re in the area. The food is home made and there is a good variety.
Brewery tours and tastings - Tours run by appointment and booking in advance. We are flexible in relation to times, but they need to be booked in around our brewing schedule. Canopy and Stars guests receive a 15% discount. Please contact Ed to book the experience after booking your stay
Soak in your own private wood-fired hot tub.
Places to visit
Tintern Abbey (28-minute walk) - a wonderfully majestic site and a national icon - still standing in roofless splendour on the banks of the River Wye nearly 500 years since its tragic fall from grace.
Tintern (23-minute walk) - a lovely village to walk around with unusual and fascinating little shops! Tori's favourite is Stella Books as they have over 30,000 rare or out of print books - you will be bound to find a memorable story there!
Parva Vineyard (15-minute walk) - situated just down the road from The Hop Garden, Parva Farm is a privately owned vineyard in the village of Tintern. The vineyard produces award-winning wines, meads and sparkling wines for all occasions. The farm is open year-round for visiting, drop by for a tour of the vineyard and a chance to try the range of Welsh wine. They also stock Kingstone Brewery ale if the brewery shop is closed.
Chepstow Castle (6.6 miles) - beautifully preserved Chepstow Castle is a history lesson in stone. The whole site is a lesson in longevity. From around 1067 through to 1690, the castle, almost chameleon-like, changed its appearance as fashions changed in military architecture.
Puzzlewood(8.2 miles) - magical woodland in the Forest of Dean.
Dean Steam Railway (12 miles) - offers heritage train rides and experiences in the Forest of Dean.
Outdoor & Active
Go Ape! Forest of Dean (11 miles away) - always recommended for Tarzan swings and epic zip wires.
Clearwell Caves (8.3 miles) - 4500 Years of mining history in an amazing cave system.
Ed and Tory love the great outdoors, from canoeing to exploring off the beaten track, they’re more than happy to share these secrets with you. They live just up the road, but their first home was here at Hop Cabin when they were setting up the brewery and just before opening up the site to guests!
The Hop Garden is adjacent to award-winning Kingstone Brewery. Guests are welcome to visit the onsite shop where we offer complimentary tastings, and you can buy yourself a fine selection of Kingstone Brewery beers. In the summer you can sit outside in the Mediterranean-style courtyard, surrounded by figs and grape vines. The Hop Garden also hosts weddings and parties.
Wildlife & Environment
The Wye Valley and The Forest of Dean have a huge number of activities for the adventurous and not so adventurous! From climbing up the steep cliffs along The River Wye to sitting in one of the traditional country pubs drinking a glass of Prosecco or of course a Kingstone ale! Canoeing, Kayaking and wild swimming are one of the main outdoor activities. You can canoe all along the Wye, finding secluded beaches and swimming in the clear water.
Wildlife abounds including Kingfishers, salmon, otters and of course the famous wild boar. You may wake up to find deer walking through our meadows. Mountain bikes can be rented locally, and the Forest of dean has some of the most adventurous tracks in the U.K. There are also family trails taking you through the forest.
River and pond fishing is all available in close proximity to the Hop Garden. There are also some amazing castles along the valley. The Offas Dyke Walk and Wye Valley Walk can be joined easily from Tintern. The woods are filled with bluebells in the Spring and streams run everywhere though the woods. The zip line at the National Dive Centre in Chepstow is one of the largest in the country.
My boyfriend and I stayed at Pioneer for Valentine’s weekend. It was a beautiful site with no one around so we could enjoy the quiet. Inside was so cosy and warm, and outside we could light fires and relax under the stars. The location was ideal as we could get out easily in the car to go on walks and explore the surrounding areas, mainly the forest of Dean but we ventured further afield too!
15/02/2025
Amy
I had a really blissful two nights here, just on a solo trip to unwind. The cabin was cosy and I loved the wood-fired hot tub. The whole trip was so peaceful and I loved that Tintern and other lovely places were so near by. Lots of great pubs as well — my favourite meal was at The Bear Inn in Usk, and I enjoyed the Boat Inn in Penalt too.
23/01/2025
Ella
Pioneer was a cosy hideaway from Storm Bert! The well-sized wood-fired hot tub was a lovely place to spend the pre-storm evening, the bed was very comfortable and the horse box contained everything we needed for our long weekend of cooking. It's definitely a place to visit if you want to feel relaxed and calm. We're already planning a return trip for the spring so that we can make the most of the wonderful outdoor space!
22/11/2024
Caysie
A truly cosy weekend! Spent a couple of days with a friend to escape the city, everything is so well thought out, the space is bigger than we expected and more than comfortable for 2. There were beers and chocolate truffles on arrival which were very gratefully received and each cabin / horse box has it's own private and big outdoor space. Our stay also coincided with one of the brewery's pizza nights which we absolutely loved and I was thrilled to find they had a vegan option on the menu!
Would really recommend staying here, right next door to the offa's dyke trail, there's a super friendly robin to eat breakfast with and all the extra blankets and hot water bottles you could need if the weather gets rough :)
15/11/2024
Aileen
Lovely weekend, great location, nice to have long walks in nature, just relaxing away from it all.
08/11/2024
Rebecca
Lovely stay in Pioneer, the converted horse box in it's own private garden. Great accommodation with hot tub in a lovely location.
19/08/2024
Andrew
We had a wonderful chilled-out weekend break in Pioneer nestled in a quiet corner of the brewery grounds, we could have been in the middle of nowhere! The horsebox had everything we needed & was very cosy - ideal for a quirky, quiet getaway. We spent a lovely day bimbling around Tintern, taking in the Abbey ruins, cakes & coffee at the Filling Station Cafe, a couple of pints of Ed's wonderful beer at the Rose & Crown (I was hooked after sampling the generously provided welcome beers left for us when we arrived at Pioneer) & a lazy walk back along the river. We spent the evening relaxing in the hot tub & sat on the covered porch with a few drinks enjoying the sights & sounds of the nature surrounding us... along with the horses in the paddock just beyond Pioneer's little wooded oasis - & munching on the delicious local Wild Boar sausages we'd found in Abbey Stores earlier that day. We also indulged in breakfast at the charming Old Station Cafe (just opposite the Brewery site) after we checked out. A thoroughly wonderful stay, communication from Ed was great and we were simply left to enjoy the peace & tranquility of Pioneer. I would highly recommend a stay at the Hop Garden.
16/08/2024
Simon
Stay was lovely. Just about enough space for two people but was all we needed. Location was nice and isolated and not too far a walk away from where our car was parked. Space was clean inside and had some necessary supplies for cooking. Ed was good at communicating by text / phone call when we got a bit confused where our site was. Cabin was nice and warm with an electric heater and the hot water was instant and consistent. Hot tub was lovely and easy to use. All space inside was utilised with more storage space than I expected.
26/02/2024
Sydney
We had a fabulous 2-night stay at the pioneer (a converted horse box). It gave us everything we needed with the most comfortable bed, a great shower and kitchen facilities. We didn’t get a chance to use the hot tub but it means we will have to go back!
16/02/2024
Demi
Utterly brilliant before-during and all else in between. Ideal place to just 'be' and adored the way it was even better than the photos. Hosts were totally amazing and attentive and caring throughout. Stayed on my own and felt completely in good hands and enjoyed the solitude in safety.
21/01/2024
Ruby
It was a unique stay surrounded by greenery. It was very cosy once the fire got going and we had all the essentials we needed from the list provided and also stuff they had already stocked up for us. There was board games and a hot tub as well as lots of fun activities and places to visit nearby.
04/12/2023
Molly
Beautiful location right in the Wye Valley. Warm and cosy in the converted horse truck with great facilities. Lovely, welcoming hosts who left us to it but were only a phone call away for anything we needed. The outside area was lush!
25/11/2023
Kayla
It was absolutely wonderful, the horse box was so cute and quirky. My husband and I were looking for peace and quiet away from it all and this certainly ticked all the boxes. Even though the weather was dreadful, we still enjoyed the hot tub and the covered balcony area was where we spent out evenings, enjoying a glass of wine and the silence.
10/07/2023
Samantha
Wonderful. Turned off my phone and read books on trees. Pioneer was exactly as shown in the photos. Super comfy mattress and birdsong. Exactly what we needed
27/06/2023
Emily
We had a lovely stay in Pioneer. It was really cosy and comfortable in the horsebox and we used the fire pit outside on one night so we could look at the stars. Edward was really helpful and was able to sort out an issues we had.
It is set in the beautiful Wye valley and we could see buzzards, blue tits and a woodpecker from our window!
27/01/2023
Ella
We loved the Pioneer, very quirky and cosy with everything we needed
18/11/2022
Nadine
Amazing little horsebox and perfect, out the way set in some woods so peaceful and quiet, a short walk into tintern and local pubs
24/08/2022
Neil
We stayed for 3 nights as it was an area we didn’t know very well and wanted to canoe, visit Symonds Yat and visit some of the local market towns. Loved the wagon, great location for beautiful walks and getting to the surrounding area. Cooked on the fire pit one evening in the rain which was still a lot of fun! Very cosy inside and surprisingly roomy with great kitchen facilities!
15/08/2022
Charlie
We had the most wonderful anniversary weekend at Pioneer. Arriving from London on a boiling hot day and in lots of summer traffic; the Kingstone Brewery ales were a wonderful touch! We had perfect blue sky days, and the green canopy of trees gave us beautiful shade and coolness from the heatwave. We loved being able to cook and eat outdoors - the barbecue A-frame grid was great! The interior of Pioneer has been carefully, and thoughtfully planned out. It is cosy and welcoming, and has everything you need. A lovely touch is the trivia games left for guests to enjoy, and we spent our evenings quizzing each other with some after-dinner riddles. We felt like nature’s guests and observed (and heard) beautiful birdlife. It was the perfect city break. The nearby village of Tintern is charming, and the Wye Valley won us over immediately. We would definitely return.
12/08/2022
Lucia
Had a great weekend in Pioneer. Lovely sitting around the fire pit each evening, & beautiful walk along Offa's Dyke path to have a pint & chips at the pub in St.Briavel's. Ed very friendly, & scenery was stunning!
27/05/2022
Elaine
Amazing stay. Quiet, relaxing environment. Accommodation had everything we needed. Warm and cosy, bed was really comfortable and kitchen was very well equipped.
19/02/2022
Gemma
We absolutely loved Pioneer! The bunkbed was surprisingly cosy and we loved the wood-burner and played cards late into the night. The surrounding area is stunning, Tintern was gorgeous, we visited the abbey and went to the pub. We walked up to the Devils Pulpit and also walked by Symonds Yat which has wonderful views in the sunshine. We loved our stay and wished we could have been there longer! The beers were ace and we also went to Parva Vineyard 500 yards down the road for a tasting. One small thing to note the shower never gets very hot which wouldn't be an issue in the summer but in November it was rather bracing getting into the shower in the morning. I'd recommend showering only when you've got the wood-burner going in the horse-box. Absolutely loved our stay though and would love to come back!
26/11/2021
Clarice
Location was lovely and very easy to find. The pioneer itself was very clean and homely. The bed was very comfortable. It was also incredibly peaceful.
The owners were friendly and welcoming.
23/07/2021
Lewis
We had a great time, lovely walks into tintern, canoeing and swimming in the wye.
02/07/2021
Christina
The location, stunning surrounding, secluded, very original
22/06/2021
Arianna
It was a lovely and unique stay for my husband and I. We really enjoyed the barbecue facility, sauces and welcome beers provided to us. We loved the location it was at and the activities available to us as well. We were there for 3 days 2 nights over the bank holiday weekend and I specifically booked a stay in the brewery because I wanted my husband to be able to have beer whenever he wants but unfortunately the brewery was not open throughout our entire stay. It might have been my fault for not confirming prior, but I did send a message to the owners with a question and also telling them that I’m excited for the brewery experience - but didn’t get a response from them. Apart from that though, everything else was lovely
29/05/2021
S
It was magical. Waking up hearing the birds sing and falling asleep to the owls hoot was incredible.
We went canoeing and came across deer, ducklings, swans and so many different types of birds.
The views were gorgeous, everywhere we looked there were pools of bluebells, flowing down the woodlands.
And to come back to the cabin, light the fire and have a couple of complimentary beers from the Kingston's brewery ( located on sight) was heaven.
07/05/2021
Millie
We stayed for two nights at the end of April and absolutely loved it. The log burner made the place so cosy and we were able to cook a full roast one night in the little kitchen. The owners are so lovely and the beer is delicious, not to mention the environment is stunning. It feels like the a beautiful peaceful corner of the world. Two things that surprised us about Pioneer was the bed was extremely comfortable and the shower unexpectedly good. We had such a nice time just camping by the fire, playing boardgames provided and drinking a local red wine from the vineyard down the road.
25/04/2021
Annabelle
Our stay in the converted horse box called the Pioneer was truly idyllic. We arrived to a warm, clean and cosy place with two ales ready to drink. Very easy to find with clear instructions on how to find it.
Everything was very well thought out, nothing has been missed.
The host were attentive if we needed anything, very friendly like we were speaking to old friends.
27/11/2020
kelsey
Spent a stormy March weekend here with my boyfriend. Such a cosy cabin in a great location - easy walking distance to Tintern where there are lots of great pubs and tea rooms. We were lucky enough to be there for the wood fired pizza night (first Saturday of the month) - the pizzas were delicious! Would recommend for a mini-break escape
06/03/2020
Bethany
A great little shelter from a stormy weekend. Nice touches such as books and games to stay busy during the rain. Also the ale from the brewery was fantastic
14/02/2020
Emma
Wonderful! Very relaxing, beautiful setting, a really cosy, restorative holiday.
27/12/2019
Emily
We arrived for the weekend to celebrate my boyfriend’s birthday. We spent Friday to Sunday in the horse box, and loved it. We went out for dinner to one of the pubs with an amazing view on the Friday night and on Saturday we did our first ever floatation at Float in the Forest, which was nearby in the Forest of Dean. That was a unique experience and I would highly recommend it! We then had something to eat and found the nicest cafe I think I’ve ever been to, where we played scrabble and had brunch. In the afternoon my boyfriend did the tasting at the brewery where pioneer is and he loved it. The ales are amazing and I bought him a box of 12 to bring back with us. Saturday night we stayed in to make the most of our accommodation and we had pizza and played games in front of the log burner. Then on Sunday we went back to our favourite case before driving home. It was a lovely weekend! I always take my boyfriend away for the weekend of his birthday to somewhere unique using the canopy and stars website... it’s become a tradition now!!!
08/11/2019
Nichola
Fab weekend in Pioneer, the space is amazing and has everything you could need! Brewery on site also added to the whole weekend, making sure you catch the pizza night is also worthwhile! Weather wasn’t brilliant but the horsebox was so amazing we didn’t mind much!
01/03/2019
Anita
We stayed at Pioneer for our anniversary weekend and thoroughly enjoyed the whole experience. It was our first experience with canopy and stars and it was more than we hoped.
22/02/2019
Lauren
Lovely stay at pioneer. The weather was fab and the horsebox itself was wonderful. Beers in the sunshine and coffee in bed listening to the birds. Would highly recommend!
15/02/2019
Ruth
We enjoyed two wonderful days in Pioneer at the Hop Garden. We had everything we needed in our cosy converted horse box, with a log fire to keep the cold at bay! Despite it being late December, we were still able to enjoy time on the outside seating area, where we watched the birds over glasses of beer. Pioneer had everything we needed including shower and toilet, and full oven. Emma made sure we had everything we needed and was hand to answer any questions. We’ll definitely be back!!
27/12/2018
Robyn
Was really lovely, if a very short two nights. Had (almost) everything we needed and when we didn’t Ed and Tori were very helpful.
22/12/2018
Sam
We had a great stay. A lovely, quiet location and cosy place to stay.
07/12/2018
Hannah
Very pleasant and relaxing time away from the city. Secluded location, yet near to some quaint villages for an afternoon pint.
23/03/2018
Brahma
We're super excited to be adding Ed and Tori's latest space. A wonderful addition to the collection. The feedback for Goldings should give you a good feel for what it will be like. Book a stay and be the first to write a review!
26/01/2018
Canopy & Stars Team
Reviews
My boyfriend and I stayed at Pioneer for Valentine’s weekend. It was a beautiful site with no one around so we could enjoy the quiet. Inside was so cosy and warm, and outside we could light fires and relax under the stars. The location was ideal as we could get out easily in the car to go on walks and explore the surrounding areas, mainly the forest of Dean but we ventured further afield too!
15/02/2025
Amy
I had a really blissful two nights here, just on a solo trip to unwind. The cabin was cosy and I loved the wood-fired hot tub. The whole trip was so peaceful and I loved that Tintern and other lovely places were so near by. Lots of great pubs as well — my favourite meal was at The Bear Inn in Usk, and I enjoyed the Boat Inn in Penalt too.
23/01/2025
Ella
Pioneer was a cosy hideaway from Storm Bert! The well-sized wood-fired hot tub was a lovely place to spend the pre-storm evening, the bed was very comfortable and the horse box contained everything we needed for our long weekend of cooking. It's definitely a place to visit if you want to feel relaxed and calm. We're already planning a return trip for the spring so that we can make the most of the wonderful outdoor space!
22/11/2024
Caysie
A truly cosy weekend! Spent a couple of days with a friend to escape the city, everything is so well thought out, the space is bigger than we expected and more than comfortable for 2. There were beers and chocolate truffles on arrival which were very gratefully received and each cabin / horse box has it's own private and big outdoor space. Our stay also coincided with one of the brewery's pizza nights which we absolutely loved and I was thrilled to find they had a vegan option on the menu!
Would really recommend staying here, right next door to the offa's dyke trail, there's a super friendly robin to eat breakfast with and all the extra blankets and hot water bottles you could need if the weather gets rough :)
15/11/2024
Aileen
Lovely weekend, great location, nice to have long walks in nature, just relaxing away from it all.
08/11/2024
Rebecca
Lovely stay in Pioneer, the converted horse box in it's own private garden. Great accommodation with hot tub in a lovely location.
19/08/2024
Andrew
We had a wonderful chilled-out weekend break in Pioneer nestled in a quiet corner of the brewery grounds, we could have been in the middle of nowhere! The horsebox had everything we needed & was very cosy - ideal for a quirky, quiet getaway. We spent a lovely day bimbling around Tintern, taking in the Abbey ruins, cakes & coffee at the Filling Station Cafe, a couple of pints of Ed's wonderful beer at the Rose & Crown (I was hooked after sampling the generously provided welcome beers left for us when we arrived at Pioneer) & a lazy walk back along the river. We spent the evening relaxing in the hot tub & sat on the covered porch with a few drinks enjoying the sights & sounds of the nature surrounding us... along with the horses in the paddock just beyond Pioneer's little wooded oasis - & munching on the delicious local Wild Boar sausages we'd found in Abbey Stores earlier that day. We also indulged in breakfast at the charming Old Station Cafe (just opposite the Brewery site) after we checked out. A thoroughly wonderful stay, communication from Ed was great and we were simply left to enjoy the peace & tranquility of Pioneer. I would highly recommend a stay at the Hop Garden.
16/08/2024
Simon
Stay was lovely. Just about enough space for two people but was all we needed. Location was nice and isolated and not too far a walk away from where our car was parked. Space was clean inside and had some necessary supplies for cooking. Ed was good at communicating by text / phone call when we got a bit confused where our site was. Cabin was nice and warm with an electric heater and the hot water was instant and consistent. Hot tub was lovely and easy to use. All space inside was utilised with more storage space than I expected.
26/02/2024
Sydney
We had a fabulous 2-night stay at the pioneer (a converted horse box). It gave us everything we needed with the most comfortable bed, a great shower and kitchen facilities. We didn’t get a chance to use the hot tub but it means we will have to go back!
16/02/2024
Demi
Utterly brilliant before-during and all else in between. Ideal place to just 'be' and adored the way it was even better than the photos. Hosts were totally amazing and attentive and caring throughout. Stayed on my own and felt completely in good hands and enjoyed the solitude in safety.
21/01/2024
Ruby
It was a unique stay surrounded by greenery. It was very cosy once the fire got going and we had all the essentials we needed from the list provided and also stuff they had already stocked up for us. There was board games and a hot tub as well as lots of fun activities and places to visit nearby.
04/12/2023
Molly
Beautiful location right in the Wye Valley. Warm and cosy in the converted horse truck with great facilities. Lovely, welcoming hosts who left us to it but were only a phone call away for anything we needed. The outside area was lush!
25/11/2023
Kayla
It was absolutely wonderful, the horse box was so cute and quirky. My husband and I were looking for peace and quiet away from it all and this certainly ticked all the boxes. Even though the weather was dreadful, we still enjoyed the hot tub and the covered balcony area was where we spent out evenings, enjoying a glass of wine and the silence.
10/07/2023
Samantha
Wonderful. Turned off my phone and read books on trees. Pioneer was exactly as shown in the photos. Super comfy mattress and birdsong. Exactly what we needed
27/06/2023
Emily
We had a lovely stay in Pioneer. It was really cosy and comfortable in the horsebox and we used the fire pit outside on one night so we could look at the stars. Edward was really helpful and was able to sort out an issues we had.
It is set in the beautiful Wye valley and we could see buzzards, blue tits and a woodpecker from our window!
27/01/2023
Ella
We loved the Pioneer, very quirky and cosy with everything we needed
18/11/2022
Nadine
Amazing little horsebox and perfect, out the way set in some woods so peaceful and quiet, a short walk into tintern and local pubs
24/08/2022
Neil
We stayed for 3 nights as it was an area we didn’t know very well and wanted to canoe, visit Symonds Yat and visit some of the local market towns. Loved the wagon, great location for beautiful walks and getting to the surrounding area. Cooked on the fire pit one evening in the rain which was still a lot of fun! Very cosy inside and surprisingly roomy with great kitchen facilities!
15/08/2022
Charlie
We had the most wonderful anniversary weekend at Pioneer. Arriving from London on a boiling hot day and in lots of summer traffic; the Kingstone Brewery ales were a wonderful touch! We had perfect blue sky days, and the green canopy of trees gave us beautiful shade and coolness from the heatwave. We loved being able to cook and eat outdoors - the barbecue A-frame grid was great! The interior of Pioneer has been carefully, and thoughtfully planned out. It is cosy and welcoming, and has everything you need. A lovely touch is the trivia games left for guests to enjoy, and we spent our evenings quizzing each other with some after-dinner riddles. We felt like nature’s guests and observed (and heard) beautiful birdlife. It was the perfect city break. The nearby village of Tintern is charming, and the Wye Valley won us over immediately. We would definitely return.
12/08/2022
Lucia
Had a great weekend in Pioneer. Lovely sitting around the fire pit each evening, & beautiful walk along Offa's Dyke path to have a pint & chips at the pub in St.Briavel's. Ed very friendly, & scenery was stunning!
27/05/2022
Elaine
Amazing stay. Quiet, relaxing environment. Accommodation had everything we needed. Warm and cosy, bed was really comfortable and kitchen was very well equipped.
19/02/2022
Gemma
We absolutely loved Pioneer! The bunkbed was surprisingly cosy and we loved the wood-burner and played cards late into the night. The surrounding area is stunning, Tintern was gorgeous, we visited the abbey and went to the pub. We walked up to the Devils Pulpit and also walked by Symonds Yat which has wonderful views in the sunshine. We loved our stay and wished we could have been there longer! The beers were ace and we also went to Parva Vineyard 500 yards down the road for a tasting. One small thing to note the shower never gets very hot which wouldn't be an issue in the summer but in November it was rather bracing getting into the shower in the morning. I'd recommend showering only when you've got the wood-burner going in the horse-box. Absolutely loved our stay though and would love to come back!
26/11/2021
Clarice
Location was lovely and very easy to find. The pioneer itself was very clean and homely. The bed was very comfortable. It was also incredibly peaceful.
The owners were friendly and welcoming.
23/07/2021
Lewis
We had a great time, lovely walks into tintern, canoeing and swimming in the wye.
02/07/2021
Christina
The location, stunning surrounding, secluded, very original
22/06/2021
Arianna
It was a lovely and unique stay for my husband and I. We really enjoyed the barbecue facility, sauces and welcome beers provided to us. We loved the location it was at and the activities available to us as well. We were there for 3 days 2 nights over the bank holiday weekend and I specifically booked a stay in the brewery because I wanted my husband to be able to have beer whenever he wants but unfortunately the brewery was not open throughout our entire stay. It might have been my fault for not confirming prior, but I did send a message to the owners with a question and also telling them that I’m excited for the brewery experience - but didn’t get a response from them. Apart from that though, everything else was lovely
29/05/2021
S
It was magical. Waking up hearing the birds sing and falling asleep to the owls hoot was incredible.
We went canoeing and came across deer, ducklings, swans and so many different types of birds.
The views were gorgeous, everywhere we looked there were pools of bluebells, flowing down the woodlands.
And to come back to the cabin, light the fire and have a couple of complimentary beers from the Kingston's brewery ( located on sight) was heaven.
07/05/2021
Millie
We stayed for two nights at the end of April and absolutely loved it. The log burner made the place so cosy and we were able to cook a full roast one night in the little kitchen. The owners are so lovely and the beer is delicious, not to mention the environment is stunning. It feels like the a beautiful peaceful corner of the world. Two things that surprised us about Pioneer was the bed was extremely comfortable and the shower unexpectedly good. We had such a nice time just camping by the fire, playing boardgames provided and drinking a local red wine from the vineyard down the road.
25/04/2021
Annabelle
Our stay in the converted horse box called the Pioneer was truly idyllic. We arrived to a warm, clean and cosy place with two ales ready to drink. Very easy to find with clear instructions on how to find it.
Everything was very well thought out, nothing has been missed.
The host were attentive if we needed anything, very friendly like we were speaking to old friends.
27/11/2020
kelsey
Spent a stormy March weekend here with my boyfriend. Such a cosy cabin in a great location - easy walking distance to Tintern where there are lots of great pubs and tea rooms. We were lucky enough to be there for the wood fired pizza night (first Saturday of the month) - the pizzas were delicious! Would recommend for a mini-break escape
06/03/2020
Bethany
A great little shelter from a stormy weekend. Nice touches such as books and games to stay busy during the rain. Also the ale from the brewery was fantastic
14/02/2020
Emma
Wonderful! Very relaxing, beautiful setting, a really cosy, restorative holiday.
27/12/2019
Emily
We arrived for the weekend to celebrate my boyfriend’s birthday. We spent Friday to Sunday in the horse box, and loved it. We went out for dinner to one of the pubs with an amazing view on the Friday night and on Saturday we did our first ever floatation at Float in the Forest, which was nearby in the Forest of Dean. That was a unique experience and I would highly recommend it! We then had something to eat and found the nicest cafe I think I’ve ever been to, where we played scrabble and had brunch. In the afternoon my boyfriend did the tasting at the brewery where pioneer is and he loved it. The ales are amazing and I bought him a box of 12 to bring back with us. Saturday night we stayed in to make the most of our accommodation and we had pizza and played games in front of the log burner. Then on Sunday we went back to our favourite case before driving home. It was a lovely weekend! I always take my boyfriend away for the weekend of his birthday to somewhere unique using the canopy and stars website... it’s become a tradition now!!!
08/11/2019
Nichola
Fab weekend in Pioneer, the space is amazing and has everything you could need! Brewery on site also added to the whole weekend, making sure you catch the pizza night is also worthwhile! Weather wasn’t brilliant but the horsebox was so amazing we didn’t mind much!
01/03/2019
Anita
We stayed at Pioneer for our anniversary weekend and thoroughly enjoyed the whole experience. It was our first experience with canopy and stars and it was more than we hoped.
22/02/2019
Lauren
Lovely stay at pioneer. The weather was fab and the horsebox itself was wonderful. Beers in the sunshine and coffee in bed listening to the birds. Would highly recommend!
15/02/2019
Ruth
We enjoyed two wonderful days in Pioneer at the Hop Garden. We had everything we needed in our cosy converted horse box, with a log fire to keep the cold at bay! Despite it being late December, we were still able to enjoy time on the outside seating area, where we watched the birds over glasses of beer. Pioneer had everything we needed including shower and toilet, and full oven. Emma made sure we had everything we needed and was hand to answer any questions. We’ll definitely be back!!
27/12/2018
Robyn
Was really lovely, if a very short two nights. Had (almost) everything we needed and when we didn’t Ed and Tori were very helpful.
22/12/2018
Sam
We had a great stay. A lovely, quiet location and cosy place to stay.
07/12/2018
Hannah
Very pleasant and relaxing time away from the city. Secluded location, yet near to some quaint villages for an afternoon pint.
23/03/2018
Brahma
We're super excited to be adding Ed and Tori's latest space. A wonderful addition to the collection. The feedback for Goldings should give you a good feel for what it will be like. Book a stay and be the first to write a review!
26/01/2018
Canopy & Stars Team
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
My boyfriend and I stayed at Pioneer for Valentine’s weekend. It was a beautiful site with no one around so we could enjoy the quiet. Inside was so cosy and warm, and outside we could light fires and relax under the stars. The location was ideal as we could get out easily in the car to go on walks and explore the surrounding areas, mainly the forest of Dean but we ventured further afield too!
15/02/2025