Heather Hut | Shepherd's hut in Northumberland | Canopy & Stars
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Heather was handcrafted from the boards of an old flour mill, but don’t let the rustic look fool you. Inside, it’s a colourful cottage, with a wood-burning stove to keep the old-fashioned feel going, but a king-size bed, en suite shower and modern kitchen, so you can live as wild as you want to during your stay. While the interior is a joy, it’s outside that the magic happens. Positioning and screening from neighbouring hut Bracken, 20m along the treeline, means Heather is set up for you to enjoy it to the full. The huge outdoor bath on the covered porch, the rocking chairs, the fire pit - you can stroll between them all, steaming your body, resting your eyes and toasting marshmallows with nature as your backdrop. Keep an eye out for deer, badgers and foxes, or an ear out for the resident owls. When night falls, look into the depths of the Milky Way, courtesy of the area’s Gold tier Dark Sky status.
There are options for trips out to great local pubs, adventures on the coast, on Kielder Water or in the treetops, as well as historic trips to Hadrian’s Wall and Alnwick Gardens, but you might just want to raid the local farm shops, get the fire going and wait for nature to do the entertaining for you.
Read more
Essentials
The important stuff
Check in: 4 PM
Check out: 10 AM
Please bring torches, wellies, walking boots, waterproof clothing and flip flops that you can wear on your way to the wood-fired bath tub
Initial firewood is provided. If you need an extra bag of wood, this will be £5 per bag
Use of the wood-fired bath tub is included in your stay. You can purchase a £55 bathing pack which includes wood fuel, robes, slippers, extra towels and treats
The hut is approximately 70m from other spaces on-site
There are individual and dedicated firepits for each hut
To respect other's private, the owners ask that no loud music is played from 10pm
Plug socket and USB port available for small devices
There is one parking space a short walk away from the hut, there is a wheelbarrow for your use to transport luggage
Sleeping arrangements
One king-size bed, space to fit 1 child under 5
Extra space available
Space
for 1 child
no charge.
Space for 1 child to share the double bed
Kids & Pets
Children are welcome. Sorry no pets are allowed.
Cooking
Kitchenette with a sink, little oven, grill, gas hob and mini fridge
Cooking utensils, crockery and glassware provided
Wood-fired oven and hot plate
Firepit BBQ with a cooking tripod, marshmallows and a toasting fork
Washing
En suite bathroom with a shower, sink and flushing toilet
Toiletries provided
Heating, lighting & bedding
Bed linen and towels provided
Hot water available throughout the hut
The main source of heat comes from the wood-burner
Radiator is provided during the winter months
LED lights
Hurricane lamps
Entertainment
Wood-fired outdoor bath tub
Telescope & stargazing kit (you are in an international Dark Sky reserve after all)
Books
Board games
Firepit area
Private deck and rocking chairs
Read more
Travel & Parking
The site is accessed via a wooden double gate which leads to a main gravel track
The gravel track is suitable for all vehicles but note the speed restriction of 10mph
Access to Heather is at the end of the track on the right and through a second metal gate
Off-track gravel parking is provided
The hut is approx. 15m from the car parking area and is accessed via grass
The path is mostly flat apart from a small initial incline. It is un-even in places and care must be taken
The hosts provide a wheelbarrow on your arrival to help transfer luggage and an outside hut light will be left on in the winter
Space & Site Access
Access to the hut is up 4 wooden steps with no handrail.
The area around steps will be lit for safe arrival
All surfaces are wooden and can be slippery in poor weather
The toilet, shower and sink are behind sliding door to the rear of the hut
Please only use the wood provided and keep all fire in the confines of the designated fire pit
Bins are located by the gate entrance to Heather and Bracken huts (recycling facilities available in the clearly labelled bins)
Other disposal points around the remainder of the site - the wheelie bins are 1.4 metres in height
Although guests can access the wider area please note that proper footwear must be worn
The woods and river are a natural environment and no responsibility can be taken for people who wish to explore
///parked.extreme.reward - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By public transport
The nearest station is Hexham, about 20 minutes' drive away (17 miles).
There is a bus stop in Bellingham, which is about 30 minutes' walk from Hesleyside.
By car
Hesleyside is 1.5 miles west of Bellingham on the south side of the North Tyne river. From the A69 (1 mile south of where it joins the A696) take the B6320 west to Bellingham. Drive through Bellingham on the B6320 and 200yds after crossing the North Tyne river, turn first right. Follow the road, which is lined by trees, after 1.1 miles the entrance to Hesleyside Huts is on the left.
If travelling north on B6320 from Hexham or Carlisle via Wark then take left (signed Dunterley & Hesleyside) 200yds before bridge.
Arrival at your hut is via a private tree lined avenue. You will see a green “Hesleyside Huts” sign on a pair of wooden gates. An apple and pear mark the position of the main gates. Please do not turn into the steep uphill driveway marked Raven hut. Please be careful and close all gates behind you. The gates are on a sharp bend in the road so easily missed (if you get to the main iron gates to Hesleyside you have gone 300yds too far).
For Raven
From the A69 (1 mile south of where it joins the A696) take the B6320 west to Bellingham. Drive through Bellingham on the B6320 and 200yds after crossing the North Tyne River, turn first right. Follow the road, which is lined by trees, and after 1.1 miles the entrance to Raven is on the left. If travelling north on B6320 from Hexham or Carlisle via Wark then take left (signed Dunterley & Hesleyside) 200yds before bridge.
Arrival at Raven is via a steep offtrack road. You will see a green “RAVEN” sign on a wooden gate. This gate is on the left and just before a steep bend in the road. Please do not turn into the main Hesleyside Huts entrance marked by an apple and pear which is the next gate on the left (if you get to the apple and pear or main iron gates to Hesleyside you have gone too far!) Please close all gates behind you.
You have a choice of parking for Raven. Most cars can get to the top of the track but if you don’t think your car will get up the hill (i.e. you have a sport’s car), please park in the parking bay at the bottom of the track but do not obstruct the main track. Parking for Raven is at the top of the track and is in front of the gate entrance into the tower. Please don’t drive your car through this second gate). There will be a button at the gate which when pressed will illuminate the pedestrian path to the tower. This is on a timer and will give you ample time (20 mins) to move in and get settled. Please note there is only space for one car.
Read more
Food & Drink
At Hesleyside
The basics for a welcoming cuppa will all be provided in your hut.
For special occasions you might like to order a champagne bucket - ask Anna for more details.
Local shops
The nearest shop for supplies is in Bellingham, 20 minutes' by foot or a short drive away.
Pubs & Restaurants
The Pheasant (7.5 miles) - a cosy and friendly country pub with good food and on the way to Kielder.
The Holly Bush (5.5 miles) - an old Drovers Inn and tiny little friendly pub serving mainly home cooked food sourced as locally as possible, a well stocked bar and real ales.
The Battlesteads (6 miles) - serving primarily modern British food but always add some international choices for those with a more cosmopolitan palate. look out for dishes including oak smoked duck, chicken and salmon from their on-site smokery. Vegetarian choices are always available.
The Rat (18 miles) - an award winning food in a relaxed country pub atmosphere, the Northumberland Foodie's favourite.
Bouchon (17.1 miles) - an award-wining French bistro.
Read more
Activities
At Hesleyside
Hesleyside is within the gold tier Northumberland Dark Sky reserve. A complete star-gazing kit is available so that you can take full advantage of this rare opportunity to witness the night sky without light pollution.
Hesleyside Huts makes a perfect fisherman’s lodge during the fishing season (Aug-Oct). Rent a rod on the well regarded Hesleyside Beat.
Make use of a number of private walks, many in ancient woodlands, which are only available to guests at Hesleyside.
Places to Visit
Hadrian’s Wall (29.6 miles) - no visit to this area would be complete without a trip to Hadrian’s Wall. As Hesleyside is within savage territory you’ll need to travel a short distance south. The drive to Vindolanda itself is stunning.
Alnwick Garden - reputedly the finest contemporary garden in the UK, b. If you are a lover of gardens and grand stately homes, then Northumberland has plenty to offer.
Northumberland Coast (50 miles) - It’s a good drive but one with near constant views to the horizon and where you are unlikely to see another car. The Northumberland Coast offers stunning & deserted beaches, ruined castles, rocky islands and wonderful fish. Highly recommended for those here for a longer stay.
Beamish Museum (42.6 miles) - a world famous open air museum which brings the history of North East England to life at its 1820s Pockerley, 1900s Town, 1900s Pit Village, 1940s Farm, 1950s Town and 1950s Spain’s Field Farm exhibit areas.
Kielder Observatory (18.8 miles) - You’ll be able to see the Milky way from your hut but if you fancy viewing the rings of Saturn why on visit the famous Kielder Observatory which is only 20 mins drive away.
Outdoor & Active
Kielder Water and Forest Park (17.7 miles) - visit the largest man-made dam in western Europe, it is filled with hidden works of art, walks and experiences (the Charlton family love the Kielder Birds of Prey Centre) but the real reason people are flocking to Kielder is the adventure.
Calvert Trust Adventure Centre (12 miles) - off-road mountain bike trails, go sailing, water-skiing and kayaking are among the options for those looking for a bit more of an adrenaline rush during their stay at Hesleyside.
Go Ape (20 miles) - choose from Treetop Challenge, a Goliath of a high ropes course with super-fast and super-high zip wires. If you prefer to keep your feet on the ground, why not try Axe Throwing?
The lack of traffic and breath-taking new view around each bend has meant makes Northumberland a great place to explore on 2 wheels! Anna and William can arrange bike hire if required or suggest routes from 9 – 90 miles.
Read more
Meet your hosts
Meet William and Anna
Now the home of William and Anna Charlton and their young children, the historic Hesleyside Hall has been continuously inhabited by the Border Reiver Charlton family in an unbroken line, since 1346 and the reign of Richard the Lionheart. It is a magnificent historic house set within grounds landscaped by Capability Brown and located in the heart of the Northumberland National Park.
Wildlife & Environment
The Hesleyside Huts are set in 4000 acres of land, including SSSI woodland with ancient oaks, with red squirrels, roe deer, hawks and owls.
Heather was handcrafted from the boards of an old flour mill, but don’t let the rustic look fool you. Inside, it’s a colourful cottage, with a wood-burning stove to keep the old-fashioned feel going, but a king-size bed, en suite shower and modern kitchen, so you can live as wild as you want to during your stay. While the interior is a joy, it’s outside that the magic happens. Positioning and screening from neighbouring hut Bracken, 20m along the treeline, means Heather is set up for you to enjoy it to the full. The huge outdoor bath on the covered porch, the rocking chairs, the fire pit - you can stroll between them all, steaming your body, resting your eyes and toasting marshmallows with nature as your backdrop. Keep an eye out for deer, badgers and foxes, or an ear out for the resident owls. When night falls, look into the depths of the Milky Way, courtesy of the area’s Gold tier Dark Sky status.
There are options for trips out to great local pubs, adventures on the coast, on Kielder Water or in the treetops, as well as historic trips to Hadrian’s Wall and Alnwick Gardens, but you might just want to raid the local farm shops, get the fire going and wait for nature to do the entertaining for you.
Please bring torches, wellies, walking boots, waterproof clothing and flip flops that you can wear on your way to the wood-fired bath tub
Initial firewood is provided. If you need an extra bag of wood, this will be £5 per bag
Use of the wood-fired bath tub is included in your stay. You can purchase a £55 bathing pack which includes wood fuel, robes, slippers, extra towels and treats
The hut is approximately 70m from other spaces on-site
There are individual and dedicated firepits for each hut
To respect other's private, the owners ask that no loud music is played from 10pm
Plug socket and USB port available for small devices
There is one parking space a short walk away from the hut, there is a wheelbarrow for your use to transport luggage
Sleeping arrangements
One king-size bed, space to fit 1 child under 5
Extra space available
Space
for 1 child
no charge.
Space for 1 child to share the double bed
Kids & Pets
Children are welcome. Sorry no pets are allowed.
Cooking
Kitchenette with a sink, little oven, grill, gas hob and mini fridge
Cooking utensils, crockery and glassware provided
Wood-fired oven and hot plate
Firepit BBQ with a cooking tripod, marshmallows and a toasting fork
Washing
En suite bathroom with a shower, sink and flushing toilet
Toiletries provided
Heating, lighting & bedding
Bed linen and towels provided
Hot water available throughout the hut
The main source of heat comes from the wood-burner
Radiator is provided during the winter months
LED lights
Hurricane lamps
Entertainment
Wood-fired outdoor bath tub
Telescope & stargazing kit (you are in an international Dark Sky reserve after all)
///parked.extreme.reward - What3Words is a new more accurate version of a postcode. This will take you directly to where you need to park so we recommend using this in your Sat Nav, but always remember to look at the owners’ directions too!
By public transport
The nearest station is Hexham, about 20 minutes' drive away (17 miles).
There is a bus stop in Bellingham, which is about 30 minutes' walk from Hesleyside.
By car
Hesleyside is 1.5 miles west of Bellingham on the south side of the North Tyne river. From the A69 (1 mile south of where it joins the A696) take the B6320 west to Bellingham. Drive through Bellingham on the B6320 and 200yds after crossing the North Tyne river, turn first right. Follow the road, which is lined by trees, after 1.1 miles the entrance to Hesleyside Huts is on the left.
If travelling north on B6320 from Hexham or Carlisle via Wark then take left (signed Dunterley & Hesleyside) 200yds before bridge.
Arrival at your hut is via a private tree lined avenue. You will see a green “Hesleyside Huts” sign on a pair of wooden gates. An apple and pear mark the position of the main gates. Please do not turn into the steep uphill driveway marked Raven hut. Please be careful and close all gates behind you. The gates are on a sharp bend in the road so easily missed (if you get to the main iron gates to Hesleyside you have gone 300yds too far).
For Raven
From the A69 (1 mile south of where it joins the A696) take the B6320 west to Bellingham. Drive through Bellingham on the B6320 and 200yds after crossing the North Tyne River, turn first right. Follow the road, which is lined by trees, and after 1.1 miles the entrance to Raven is on the left. If travelling north on B6320 from Hexham or Carlisle via Wark then take left (signed Dunterley & Hesleyside) 200yds before bridge.
Arrival at Raven is via a steep offtrack road. You will see a green “RAVEN” sign on a wooden gate. This gate is on the left and just before a steep bend in the road. Please do not turn into the main Hesleyside Huts entrance marked by an apple and pear which is the next gate on the left (if you get to the apple and pear or main iron gates to Hesleyside you have gone too far!) Please close all gates behind you.
You have a choice of parking for Raven. Most cars can get to the top of the track but if you don’t think your car will get up the hill (i.e. you have a sport’s car), please park in the parking bay at the bottom of the track but do not obstruct the main track. Parking for Raven is at the top of the track and is in front of the gate entrance into the tower. Please don’t drive your car through this second gate). There will be a button at the gate which when pressed will illuminate the pedestrian path to the tower. This is on a timer and will give you ample time (20 mins) to move in and get settled. Please note there is only space for one car.
The basics for a welcoming cuppa will all be provided in your hut.
For special occasions you might like to order a champagne bucket - ask Anna for more details.
Local shops
The nearest shop for supplies is in Bellingham, 20 minutes' by foot or a short drive away.
Pubs & Restaurants
The Pheasant (7.5 miles) - a cosy and friendly country pub with good food and on the way to Kielder.
The Holly Bush (5.5 miles) - an old Drovers Inn and tiny little friendly pub serving mainly home cooked food sourced as locally as possible, a well stocked bar and real ales.
The Battlesteads (6 miles) - serving primarily modern British food but always add some international choices for those with a more cosmopolitan palate. look out for dishes including oak smoked duck, chicken and salmon from their on-site smokery. Vegetarian choices are always available.
The Rat (18 miles) - an award winning food in a relaxed country pub atmosphere, the Northumberland Foodie's favourite.
Bouchon (17.1 miles) - an award-wining French bistro.
Hesleyside is within the gold tier Northumberland Dark Sky reserve. A complete star-gazing kit is available so that you can take full advantage of this rare opportunity to witness the night sky without light pollution.
Hesleyside Huts makes a perfect fisherman’s lodge during the fishing season (Aug-Oct). Rent a rod on the well regarded Hesleyside Beat.
Make use of a number of private walks, many in ancient woodlands, which are only available to guests at Hesleyside.
Places to Visit
Hadrian’s Wall (29.6 miles) - no visit to this area would be complete without a trip to Hadrian’s Wall. As Hesleyside is within savage territory you’ll need to travel a short distance south. The drive to Vindolanda itself is stunning.
Alnwick Garden - reputedly the finest contemporary garden in the UK, b. If you are a lover of gardens and grand stately homes, then Northumberland has plenty to offer.
Northumberland Coast (50 miles) - It’s a good drive but one with near constant views to the horizon and where you are unlikely to see another car. The Northumberland Coast offers stunning & deserted beaches, ruined castles, rocky islands and wonderful fish. Highly recommended for those here for a longer stay.
Beamish Museum (42.6 miles) - a world famous open air museum which brings the history of North East England to life at its 1820s Pockerley, 1900s Town, 1900s Pit Village, 1940s Farm, 1950s Town and 1950s Spain’s Field Farm exhibit areas.
Kielder Observatory (18.8 miles) - You’ll be able to see the Milky way from your hut but if you fancy viewing the rings of Saturn why on visit the famous Kielder Observatory which is only 20 mins drive away.
Outdoor & Active
Kielder Water and Forest Park (17.7 miles) - visit the largest man-made dam in western Europe, it is filled with hidden works of art, walks and experiences (the Charlton family love the Kielder Birds of Prey Centre) but the real reason people are flocking to Kielder is the adventure.
Calvert Trust Adventure Centre (12 miles) - off-road mountain bike trails, go sailing, water-skiing and kayaking are among the options for those looking for a bit more of an adrenaline rush during their stay at Hesleyside.
Go Ape (20 miles) - choose from Treetop Challenge, a Goliath of a high ropes course with super-fast and super-high zip wires. If you prefer to keep your feet on the ground, why not try Axe Throwing?
The lack of traffic and breath-taking new view around each bend has meant makes Northumberland a great place to explore on 2 wheels! Anna and William can arrange bike hire if required or suggest routes from 9 – 90 miles.
Now the home of William and Anna Charlton and their young children, the historic Hesleyside Hall has been continuously inhabited by the Border Reiver Charlton family in an unbroken line, since 1346 and the reign of Richard the Lionheart. It is a magnificent historic house set within grounds landscaped by Capability Brown and located in the heart of the Northumberland National Park.
Wildlife & Environment
The Hesleyside Huts are set in 4000 acres of land, including SSSI woodland with ancient oaks, with red squirrels, roe deer, hawks and owls.
We had the most magical, heart-lifting stay. Utterly memorable and will definitely be recommending to others.
11/09/2024
Claire
Wonderful relaxing time in beautiful setting
03/05/2021
Susan
We stayed in Heather Hut for two nights, our first get away since having our daughter 10 weeks ago.
04/10/2019
Rebecca
Wonderful stay, gorgeous place. Well equipped and cosy. Lovely local walks and walks round the grounds. Very relaxing. Amazing star gazing after campfire cooking.
30/10/2018
Alison
Absolutely loved this wee Shepards Hut (Heather Hut)
It was charming, cosy and spotless!
My 5 year old wanted us to tow it home to Scotland. The quirky fold down bed was so magical for her.
We are only just back and I am already looking we’re to go next with Canopy And Stars. I’m addicted!!! We also made friends with the family in Bracken Hut. My daughter now has a Dutch pen pal and she is over the moon.
Wonderful memories.
01/08/2018
Lyndsey
A wonderful stay in a beautiful and peaceful location. It was a unique stay with happy memories made and a place that I hope we will return back to!
15/07/2018
hannah
We stayed for two nights over the late May bank holiday at Heather Hut and it was amazing!
25/05/2018
Naomi
We stayed in a shepherds hut in the grounds of Hesleyside House. The grounds and view from the hut were beautiful. We enjoyed a stroll around the lovely grounds during our stay. The hut was beautifully decorated and well equipped with a very comfy bed, ensuite shower room and hobbit stove. The weather was good enough to use the outdoor BBQ also.
15/04/2018
Julie
Arriving down the avenue of trees and turning the key in Heather Hut was exciting! It felt secluded and cosy. Our second night brought clear skies so we followed the advice and took the telescope and our camera equipment up the road opposite the farm, enjoyed the wide, starry skies, captured a shooting star and tried to ignore the toe-numbing cold. Back at the hut, we got the fire pit going and set up the equipment for more star gazing. Perfectly blissful. We welcomed the freedom to walk in the grounds of the hall but most of all, we enjoyed being able to relax and enjoy the peace and quiet.
17/11/2017
Melanie
We really enjoyed the experience of staying in the shepherds hut. It was a lovely location.
18/10/2017
Lorraine
Excellent break away from the hustle n bustle. Superb hosts who left us to our own devices and made sure all the comforts were ready and available.
10/09/2017
Doug
Heather hut more than met our expectations; we really appreciated our host's attention to detail. Everything inside the hut was perfect, from the sweet little hobbit stove to the wonderfully comfortable bed with feather and down duvet. Opening our windows at sunrise we were treated to stunning views and walking in the grounds was a delight.
Anna and William were perfect hosts; there when you needed them but otherwise unobtrusive.
We've had a wonderful, snug, weekend in one of the most beautiful parts of the UK.
18/11/2016
Sue
Fabulous stay looking to stay again. The hut lovely with everything required couldn't ask for more.
02/09/2016
Lorraine
we arrived at Heather Hut after a few wrong turns ! What an idyllic setting ! Despite the drizzly weather. We were very excited to be here after a 6 hour drive .We were delighted to find our caravan had such a lovely feel to it and all the amenities that you needed. Such a cute little kitchen ;great accessories and very well planned layout. The shower was fab,lovely and hot and powerful too !It was too wet to have a fire outside and despite it not being that cold we got our little log burner going to add to the ambience of it all . We absolutely loved it ! If I lived closer I would be booking another trip to one of the huts (I live in NZ)
21/08/2016
cindy
We had 2 nights with a toddler at Heather Hut and had perfect weather and a lovely time, in a beautiful location. The hut was set up with everything we needed, it was set up with a clever use of space, with room to store your own belongings as well. A perfect introduction to camping for a toddler, with lots of home comforts.
19/04/2016
Jill
Very peaceful time sitting and chatting in the hut and around an open fire outside. Trips to the Kielder observatory, walking in various locations including near Chillingham castle (and visiting it - very entertaining). Walk by Bamburgh castle. Heating up food on the wood burner in the hut & then opening all the windows to cool down ! Generally, a lovely time.
31/07/2015
Chris
It was fantastic. What a beautiful place to stay in, lovely green fields and woodlands. We stayed in Heather- it has a lovely cosy, retro atmosphere and we could not have been made more welcome. Retro kids sweets and lemon cake- what a treat. We enjoyed staying in something unique. Its not a huge hut, but it had all the essentials and getting the fire going either in the firepit or on the hot stove was good fun. We also enjoyed a tour by the owners William and Anna, who were very friendly, knowledge and had good humour. The proximity to Hadrians Wall, Kielder Forest an historic market towns such as Hexham meant that we could choose between a chilled out walk around the grounds or head out and explore the local area. Sadly it was too cloudy to see the stars during our stay, but we have decided to come back and stay in one of the huts next year as we enjoyed so much!
27/06/2015
Claire
It was our first time with Canopy & stars. Heather hut was everything we hoped that it might be.
06/03/2015
Rob
A wonderfully peaceful few days pretending I was in Danny the Champion of the World! Cosy is an understatement - once we'd got the fire going at least! One clear night offered some great views of the stars. A beautiful area to take a short break in.
26/02/2015
Amanda
Fantastic stay. Would love to go back and explore the grounds that the huts were situated in. The accommodation was beautiful and very cosy. Really enjoyed seeing the dark skies. Everything was perfect even down to the little details of lemon drizzle cake and towels fastened with string. Beautiful little personal touches which made my break perfect. Just wish I'd had more time to enjoy the grounds.
21/01/2015
Michelle
"In a word - gorgeous. Better than any hotel room. The shepherds hut was cosy, comfortable and so homely. The attention to detail was excellent from the soft furnishings, luxurious down duvet and pillows, to the crockery, playing cards and marshmallows to toast on the fire. Not to mention the tasty lemon drizzle cake and bag of retro sweets that were left for us. We ordered the breakfast basket which arrived at 9am on the Saturday morning and the bread and croissants were still warm! We will definitely go back again. Loved every minute"
12/12/2014
Charlotte
We stayed on a rainy week and absolutely fell in love with the hut. Beautifully appointed with lots of charm and an incredibly comfy kingsize bed! Our six year old was enchanted by the drop down bunk but insisted on sharing our bed with us two nights (I guess we raved about it too much). Despite the rain, we managed walks into the woods and surrounding fields, went to see the pigs and played in the huts private field. Our son enjoyed the shower and played with his Ben 10 toys in there for ages! We took simple meals for the week and had no problem preparing or cooking on either the log burner or the camping stove. Would have barbecued if the rain had held off!We ordered the welcome basket for our arrival which was lovely. I have to admit that much as I love my son, I had daydreams of returning for a short "honeymoon" kind of break to enjoy the snug little hut in peace! One day...
26/10/2014
Amanda
"This was the perfect break away from everything. On arrival, the shepherd's hut was lit up, warm and we found cake left in the basket on the table. The scent in the air was lovely. Inside we found the wood burning stove, a massive bed and a light airy décor. The interior was compact but well thought out. We did absolutely nothing except sit in sun chairs on the grass outside, soaking up the rays, read, or go hunting for kindling. We have been to many places abroad and can say that this " back to nature" holiday was the best fun we have had."
03/09/2014
Karin
"Excellent quality of the huts - convenient yet remote location - beautiful surroundings. Every little detail thought of. Given the standards of the huts and the equipment provided it was really good value."
02/08/2014
Geoff
"We had a wonderful time. The location and facilities were fantastic and we really loved the attention to detail. (Lovely freshly baked lemon cake on arrival and even had marshmallows left forus so we could toast them on the campfire)."
18/07/2014
Sarah
"I wanted (and needed) tranquility, and it got just that. The 'hut' was very well outfitted, and designed to context. Comfy bed and decor was best. The worst was loo - I'm still a softy townie when it comes to plumbing."
13/07/2014
Lynn
"Had a wonderful time! All v easy. Nice that there were only two huts. Felt v private. Lovely owners. Beautiful location"
18/06/2014
Adam
"We really enjoyed our stay, the setting was idyllic, and the hut was wonderful."
11/04/2014
Katherine
Reviews
We had the most magical, heart-lifting stay. Utterly memorable and will definitely be recommending to others.
11/09/2024
Claire
Wonderful relaxing time in beautiful setting
03/05/2021
Susan
We stayed in Heather Hut for two nights, our first get away since having our daughter 10 weeks ago.
04/10/2019
Rebecca
Wonderful stay, gorgeous place. Well equipped and cosy. Lovely local walks and walks round the grounds. Very relaxing. Amazing star gazing after campfire cooking.
30/10/2018
Alison
Absolutely loved this wee Shepards Hut (Heather Hut)
It was charming, cosy and spotless!
My 5 year old wanted us to tow it home to Scotland. The quirky fold down bed was so magical for her.
We are only just back and I am already looking we’re to go next with Canopy And Stars. I’m addicted!!! We also made friends with the family in Bracken Hut. My daughter now has a Dutch pen pal and she is over the moon.
Wonderful memories.
01/08/2018
Lyndsey
A wonderful stay in a beautiful and peaceful location. It was a unique stay with happy memories made and a place that I hope we will return back to!
15/07/2018
hannah
We stayed for two nights over the late May bank holiday at Heather Hut and it was amazing!
25/05/2018
Naomi
We stayed in a shepherds hut in the grounds of Hesleyside House. The grounds and view from the hut were beautiful. We enjoyed a stroll around the lovely grounds during our stay. The hut was beautifully decorated and well equipped with a very comfy bed, ensuite shower room and hobbit stove. The weather was good enough to use the outdoor BBQ also.
15/04/2018
Julie
Arriving down the avenue of trees and turning the key in Heather Hut was exciting! It felt secluded and cosy. Our second night brought clear skies so we followed the advice and took the telescope and our camera equipment up the road opposite the farm, enjoyed the wide, starry skies, captured a shooting star and tried to ignore the toe-numbing cold. Back at the hut, we got the fire pit going and set up the equipment for more star gazing. Perfectly blissful. We welcomed the freedom to walk in the grounds of the hall but most of all, we enjoyed being able to relax and enjoy the peace and quiet.
17/11/2017
Melanie
We really enjoyed the experience of staying in the shepherds hut. It was a lovely location.
18/10/2017
Lorraine
Excellent break away from the hustle n bustle. Superb hosts who left us to our own devices and made sure all the comforts were ready and available.
10/09/2017
Doug
Heather hut more than met our expectations; we really appreciated our host's attention to detail. Everything inside the hut was perfect, from the sweet little hobbit stove to the wonderfully comfortable bed with feather and down duvet. Opening our windows at sunrise we were treated to stunning views and walking in the grounds was a delight.
Anna and William were perfect hosts; there when you needed them but otherwise unobtrusive.
We've had a wonderful, snug, weekend in one of the most beautiful parts of the UK.
18/11/2016
Sue
Fabulous stay looking to stay again. The hut lovely with everything required couldn't ask for more.
02/09/2016
Lorraine
we arrived at Heather Hut after a few wrong turns ! What an idyllic setting ! Despite the drizzly weather. We were very excited to be here after a 6 hour drive .We were delighted to find our caravan had such a lovely feel to it and all the amenities that you needed. Such a cute little kitchen ;great accessories and very well planned layout. The shower was fab,lovely and hot and powerful too !It was too wet to have a fire outside and despite it not being that cold we got our little log burner going to add to the ambience of it all . We absolutely loved it ! If I lived closer I would be booking another trip to one of the huts (I live in NZ)
21/08/2016
cindy
We had 2 nights with a toddler at Heather Hut and had perfect weather and a lovely time, in a beautiful location. The hut was set up with everything we needed, it was set up with a clever use of space, with room to store your own belongings as well. A perfect introduction to camping for a toddler, with lots of home comforts.
19/04/2016
Jill
Very peaceful time sitting and chatting in the hut and around an open fire outside. Trips to the Kielder observatory, walking in various locations including near Chillingham castle (and visiting it - very entertaining). Walk by Bamburgh castle. Heating up food on the wood burner in the hut & then opening all the windows to cool down ! Generally, a lovely time.
31/07/2015
Chris
It was fantastic. What a beautiful place to stay in, lovely green fields and woodlands. We stayed in Heather- it has a lovely cosy, retro atmosphere and we could not have been made more welcome. Retro kids sweets and lemon cake- what a treat. We enjoyed staying in something unique. Its not a huge hut, but it had all the essentials and getting the fire going either in the firepit or on the hot stove was good fun. We also enjoyed a tour by the owners William and Anna, who were very friendly, knowledge and had good humour. The proximity to Hadrians Wall, Kielder Forest an historic market towns such as Hexham meant that we could choose between a chilled out walk around the grounds or head out and explore the local area. Sadly it was too cloudy to see the stars during our stay, but we have decided to come back and stay in one of the huts next year as we enjoyed so much!
27/06/2015
Claire
It was our first time with Canopy & stars. Heather hut was everything we hoped that it might be.
06/03/2015
Rob
A wonderfully peaceful few days pretending I was in Danny the Champion of the World! Cosy is an understatement - once we'd got the fire going at least! One clear night offered some great views of the stars. A beautiful area to take a short break in.
26/02/2015
Amanda
Fantastic stay. Would love to go back and explore the grounds that the huts were situated in. The accommodation was beautiful and very cosy. Really enjoyed seeing the dark skies. Everything was perfect even down to the little details of lemon drizzle cake and towels fastened with string. Beautiful little personal touches which made my break perfect. Just wish I'd had more time to enjoy the grounds.
21/01/2015
Michelle
"In a word - gorgeous. Better than any hotel room. The shepherds hut was cosy, comfortable and so homely. The attention to detail was excellent from the soft furnishings, luxurious down duvet and pillows, to the crockery, playing cards and marshmallows to toast on the fire. Not to mention the tasty lemon drizzle cake and bag of retro sweets that were left for us. We ordered the breakfast basket which arrived at 9am on the Saturday morning and the bread and croissants were still warm! We will definitely go back again. Loved every minute"
12/12/2014
Charlotte
We stayed on a rainy week and absolutely fell in love with the hut. Beautifully appointed with lots of charm and an incredibly comfy kingsize bed! Our six year old was enchanted by the drop down bunk but insisted on sharing our bed with us two nights (I guess we raved about it too much). Despite the rain, we managed walks into the woods and surrounding fields, went to see the pigs and played in the huts private field. Our son enjoyed the shower and played with his Ben 10 toys in there for ages! We took simple meals for the week and had no problem preparing or cooking on either the log burner or the camping stove. Would have barbecued if the rain had held off!We ordered the welcome basket for our arrival which was lovely. I have to admit that much as I love my son, I had daydreams of returning for a short "honeymoon" kind of break to enjoy the snug little hut in peace! One day...
26/10/2014
Amanda
"This was the perfect break away from everything. On arrival, the shepherd's hut was lit up, warm and we found cake left in the basket on the table. The scent in the air was lovely. Inside we found the wood burning stove, a massive bed and a light airy décor. The interior was compact but well thought out. We did absolutely nothing except sit in sun chairs on the grass outside, soaking up the rays, read, or go hunting for kindling. We have been to many places abroad and can say that this " back to nature" holiday was the best fun we have had."
03/09/2014
Karin
"Excellent quality of the huts - convenient yet remote location - beautiful surroundings. Every little detail thought of. Given the standards of the huts and the equipment provided it was really good value."
02/08/2014
Geoff
"We had a wonderful time. The location and facilities were fantastic and we really loved the attention to detail. (Lovely freshly baked lemon cake on arrival and even had marshmallows left forus so we could toast them on the campfire)."
18/07/2014
Sarah
"I wanted (and needed) tranquility, and it got just that. The 'hut' was very well outfitted, and designed to context. Comfy bed and decor was best. The worst was loo - I'm still a softy townie when it comes to plumbing."
13/07/2014
Lynn
"Had a wonderful time! All v easy. Nice that there were only two huts. Felt v private. Lovely owners. Beautiful location"
18/06/2014
Adam
"We really enjoyed our stay, the setting was idyllic, and the hut was wonderful."
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We had the most magical, heart-lifting stay. Utterly memorable and will definitely be recommending to others.
11/09/2024