The DugOut | Roundhouse in Herefordshire | Canopy & Stars
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The DugOut manages something extremely rare in the way it makes endless ingenuity and craft seem effortless and natural. The hilltop hideaway is a place to unwind and get back to nature for as long as you wish to escape for, with breathtaking views across three counties. In the evenings, enjoy the constant warmth from the Everhot stove - always ready to cook on, a bath with a unique view, a book by the fire, or a starlit night out by the firepit in your private garden among the hooting owls and the rustles of foxes and badgers.
Ed and Rowena have kitted out this inventive space entirely by hand and lived in it for ten years, which explains why it’s so immediately homely. There’s a craft and passion in everything from the hand cut stone floors, the lines of the rustic bed, the light switches and door latches, the woven blankets, and the hedgerow branches shaped into clothes stands. They’ve personalised each room with local paintings, pottery and weavings, and have even invented (and stocked) the unique bathtub library. The result, even with mod cons like a Bluetooth sound system and Wi-Fi, is a place that inspires you with a closeness to nature and a light, playful character.
The love Ed and Rowena have of the slow life is contagious and they’re happy to introduce you to any aspect of their idyllic lifestyle. Meet the family of farm animals - friendly sheep, goats, ducks and chickens all freely foraging around and about. Learn about the animals and related crafts that make up a smallholding life in courses tailored to suit you.
Ed and Rowena also go the extra mile in treating guests who are visiting for a special occasion and want to surprise a loved one. They offer bouquets of locally grown flowers, a bottle of bubbly set up in an ice-bucket in your room, handmade artisan chocolates, as well as homemade cakes and candles. Get in touch with them before you arrive to create your own bespoke package.
Smallholding sessions cost £50. This price is the same whether for one or two people. Please express your interest in signing up for a session when booking your stay.
Read more
Essentials
The important stuff
Check in: 3 pm onwards
Check out: 11 am
A full basket of firewood is provided with extra wood available to purchase for £5 a sack.
Bring wellies, walking boots and slippers for wearing indoors.
The DugOut is approximately 120 metres from the Big House, where owners Ed and Rowena live.
Local arts and crafts such as paintings, pottery, weavings and candles by local artists can be found in The DugOut, much of it for sale.
Mobile phone signal.
WiFi.
This space is accessible by public transport.
Bikes can be locked at this space. Please bring your own locks.
Your hosts offer collections/drop-offs at the train station or nearest bus stop for those using public transport.
Sleeping arrangements
One king-size bed (1.8 m x 2.0 m)
Extra space available
Space
for 1 baby
no charge.
Please bring all your own equipment including a travel cot.
Cooking
Everhot cast iron electric range cookerwhich is on all the time, ready to be cooked on and giving the space a lovely background warmth
Microwave, kettle and toaster
Fridge and freezer
Fully equipped kitchen with crockery, cutlery and cooking utensils
Firepit and BBQ in your own private garden
Washing
Bathroom with flushing toilet, shower and basin
Separate bathroom with bathtub library
Heating, lighting & bedding
Wood-burner and electric heaters
Pure linen bed linen and cotton towels
Feather duvet & pillows - wool alternative available on request
Electric lighting
Plug sockets
Entertainment
Cards, chess, draughts, backgammon
Library of books including novels and reference books
TV and Sonos sound system
Read more
Getting there
The DugOut, On the Hill, Coles Tump, Orcop, HR2 8SF
Turn off to space: doormat.quietly.bloom
By public transport
The nearest train station is in Hereford (30 minutes away). There are taxi's outside and the owners are happy to arrange pick ups and drops off for £10. There are also local bus services that run to The Dugout, with a bus stop at the end of the track, however these services can be infrequent so do check before arrival.
By car
From the Monmouth Road A466 take the road signposted Pontrillas, Garway Hill and Orcop. Also a brown sign for The Fountain Inn. After 1 mile, at the top of the lane, you enter Orcop Hill. Take the first right along an unnamed road. After about 1 mile look for a wooden signpost for The DugOut on your right hand side.
Parking is right beside The DugOut garden gate and an 80 metre walk away.
Read more
Food & Drink
At On the Hill
Your hosts will provide you with a welcome basket including various teas, coffee, milk, butter, homemade bread, cake, marmalade and apple juice are provided. Everything is organic wherever possible.
There is a small honesty shop on-site selling delicious eggs, homemade preserves, apple juice, tinned goods, pasta and a well stocked freezer of meat, fish and vegetarian ready meals. Bread and seasonal vegetables are provided free of charge. A selection of pottery is on sale, made by Marnie Waghorn, also cards made by a number of local artists.
Everything is organic and/or locally sourced wherever possible. Guests write down anything they take from the shop and Ed and Rowena will tot it up at the end of your stay. They accept cash and card payments.
Local shops
There is a village shop in Wormelow (6 minute drive) with a delicatessen and post office which sells a good choice of food and drink.
Places to eat
The Kilpeck Inn (a 2 mile walk via footpath - Michelin star serving local and seasonal food.
The Walnut Tree (30 minute drive) - Michelin star. Advisable to book ahead.
The Garway Moon Inn (15 minute drive) - Views over Garway Common with set meals on certain nights of the week.
The Old Stables Fish and Chips (15 minute drive) - Award-winning fish and chips.
The Rocket Kitchen Hereford (25 minute drive) - Daytime drinks, snacks and lunches.
Read more
Activities
At On the Hill
Ed and Rowena offer smallholding workshops to guests. These can be tailored to suit individual interests and allow guests to get a hands-on experience of life at On the Hill, alongside country crafts and farm animals. Daily and seasonal tasks are ongoing; hedge laying, logging firewood, lambing, kidding, scything, feeding and cleaning out animals, milking and cheese making, collecting eggs, gardening, growing and harvesting vegetables and fruit.
Smallholding sessions cost £50. This price is the same whether for one or two people.
Places to visit
Get the App for the renowned BroadSheep listings magazine. This is an extensive what’s on guide for Herefordshire and the Marches. It lists galleries, exhibitions, films, theatre, live music, festivals, workshops and everything else!
Explore Leominster town antiques and other nearby market towns, including Hereford, Ross, Abergavenny and Monmouth.
Head to Hay-on-Wye, renowned for its annual festival and for being a town of bookshops.
Follow the Black and White Trail and see some of the beautiful villages in Herefordshire. Stop off for lunch and visit local craft shops and galleries.
Visit the Wye Valley Butterfly Zoo.
Outdoor & Active
There are numerous local walks from On the Hill as well as The Forest of Dean, with extensive walks and cycling routes.
The River Monnow by Skenfrith Castle is an excellent wild swimming spot!
Visit the River Wye for canoeing and kayaking trips.
Read more
Meet your hosts
Meet Ed & Rowena
Ed and Rowena have lived at On the Hill for 18 years and built the Big House and the DugOut, being featured on two programmes on Grand Designs as ‘Herefordshire House’. They have brought up their four children, living off the smallholding and building their home, promoting handcrafts and living a SLOW life, ie sustainable, local, organic and wholesome.
They offer smallholding workshops to guests, which can be tailored to suit individual interests. These workshops allow guests to get a hands on experience of life at On the Hill, alongside country crafts and farm animals.
Ed and Rowena pride themselves on a tailored provision for guests’ special celebratory occasions. They are accustomed to providing bouquets of locally grown flowers, artisan handmade chocolates, homemade cakes and candles and an ice-bucket for your chosen beverage.
Wildlife & Environment
Ed and Rowena's smallholding is a hive of activity year round, with seasonal projects including hedgelaying in the winter, scything through the summer months, vegetable and fruit production, lambing and kidding, milking and cheese making, and natural horsemanship. On the Hill is home to an array of farm animals providing a plentiful source of milk, eggs, muck and wool.
Chickens and ducks roam freely, the goats, Lisa, Caramel and Amerlie, Saanan and golden guernsey crosses, provide milk for the house with any excess going to make halloumi cheese. They keep a small flock of Shetland sheep which provide the finest wool, which is spun and use throughout the year. The outdoor cats, Holly and Midnight can usually be found sunning themselves in the hay barn and Llani the Dog shadows as Ed and Rowena go about their work and otherwise keeps an eye on what is going on from the highest vantage point.
The local area is rich in wildlife with red kites, buzzards, green woodpeckers, bats, owls and badgers.
The DugOut manages something extremely rare in the way it makes endless ingenuity and craft seem effortless and natural. The hilltop hideaway is a place to unwind and get back to nature for as long as you wish to escape for, with breathtaking views across three counties. In the evenings, enjoy the constant warmth from the Everhot stove - always ready to cook on, a bath with a unique view, a book by the fire, or a starlit night out by the firepit in your private garden among the hooting owls and the rustles of foxes and badgers.
Ed and Rowena have kitted out this inventive space entirely by hand and lived in it for ten years, which explains why it’s so immediately homely. There’s a craft and passion in everything from the hand cut stone floors, the lines of the rustic bed, the light switches and door latches, the woven blankets, and the hedgerow branches shaped into clothes stands. They’ve personalised each room with local paintings, pottery and weavings, and have even invented (and stocked) the unique bathtub library. The result, even with mod cons like a Bluetooth sound system and Wi-Fi, is a place that inspires you with a closeness to nature and a light, playful character.
The love Ed and Rowena have of the slow life is contagious and they’re happy to introduce you to any aspect of their idyllic lifestyle. Meet the family of farm animals - friendly sheep, goats, ducks and chickens all freely foraging around and about. Learn about the animals and related crafts that make up a smallholding life in courses tailored to suit you.
Ed and Rowena also go the extra mile in treating guests who are visiting for a special occasion and want to surprise a loved one. They offer bouquets of locally grown flowers, a bottle of bubbly set up in an ice-bucket in your room, handmade artisan chocolates, as well as homemade cakes and candles. Get in touch with them before you arrive to create your own bespoke package.
Smallholding sessions cost £50. This price is the same whether for one or two people. Please express your interest in signing up for a session when booking your stay.
The DugOut, On the Hill, Coles Tump, Orcop, HR2 8SF
Turn off to space: doormat.quietly.bloom
By public transport
The nearest train station is in Hereford (30 minutes away). There are taxi's outside and the owners are happy to arrange pick ups and drops off for £10. There are also local bus services that run to The Dugout, with a bus stop at the end of the track, however these services can be infrequent so do check before arrival.
By car
From the Monmouth Road A466 take the road signposted Pontrillas, Garway Hill and Orcop. Also a brown sign for The Fountain Inn. After 1 mile, at the top of the lane, you enter Orcop Hill. Take the first right along an unnamed road. After about 1 mile look for a wooden signpost for The DugOut on your right hand side.
Parking is right beside The DugOut garden gate and an 80 metre walk away.
Your hosts will provide you with a welcome basket including various teas, coffee, milk, butter, homemade bread, cake, marmalade and apple juice are provided. Everything is organic wherever possible.
There is a small honesty shop on-site selling delicious eggs, homemade preserves, apple juice, tinned goods, pasta and a well stocked freezer of meat, fish and vegetarian ready meals. Bread and seasonal vegetables are provided free of charge. A selection of pottery is on sale, made by Marnie Waghorn, also cards made by a number of local artists.
Everything is organic and/or locally sourced wherever possible. Guests write down anything they take from the shop and Ed and Rowena will tot it up at the end of your stay. They accept cash and card payments.
Local shops
There is a village shop in Wormelow (6 minute drive) with a delicatessen and post office which sells a good choice of food and drink.
Places to eat
The Kilpeck Inn (a 2 mile walk via footpath - Michelin star serving local and seasonal food.
The Walnut Tree (30 minute drive) - Michelin star. Advisable to book ahead.
The Garway Moon Inn (15 minute drive) - Views over Garway Common with set meals on certain nights of the week.
The Old Stables Fish and Chips (15 minute drive) - Award-winning fish and chips.
The Rocket Kitchen Hereford (25 minute drive) - Daytime drinks, snacks and lunches.
Ed and Rowena offer smallholding workshops to guests. These can be tailored to suit individual interests and allow guests to get a hands-on experience of life at On the Hill, alongside country crafts and farm animals. Daily and seasonal tasks are ongoing; hedge laying, logging firewood, lambing, kidding, scything, feeding and cleaning out animals, milking and cheese making, collecting eggs, gardening, growing and harvesting vegetables and fruit.
Smallholding sessions cost £50. This price is the same whether for one or two people.
Places to visit
Get the App for the renowned BroadSheep listings magazine. This is an extensive what’s on guide for Herefordshire and the Marches. It lists galleries, exhibitions, films, theatre, live music, festivals, workshops and everything else!
Explore Leominster town antiques and other nearby market towns, including Hereford, Ross, Abergavenny and Monmouth.
Head to Hay-on-Wye, renowned for its annual festival and for being a town of bookshops.
Follow the Black and White Trail and see some of the beautiful villages in Herefordshire. Stop off for lunch and visit local craft shops and galleries.
Visit the Wye Valley Butterfly Zoo.
Outdoor & Active
There are numerous local walks from On the Hill as well as The Forest of Dean, with extensive walks and cycling routes.
The River Monnow by Skenfrith Castle is an excellent wild swimming spot!
Visit the River Wye for canoeing and kayaking trips.
Ed and Rowena have lived at On the Hill for 18 years and built the Big House and the DugOut, being featured on two programmes on Grand Designs as ‘Herefordshire House’. They have brought up their four children, living off the smallholding and building their home, promoting handcrafts and living a SLOW life, ie sustainable, local, organic and wholesome.
They offer smallholding workshops to guests, which can be tailored to suit individual interests. These workshops allow guests to get a hands on experience of life at On the Hill, alongside country crafts and farm animals.
Ed and Rowena pride themselves on a tailored provision for guests’ special celebratory occasions. They are accustomed to providing bouquets of locally grown flowers, artisan handmade chocolates, homemade cakes and candles and an ice-bucket for your chosen beverage.
Wildlife & Environment
Ed and Rowena's smallholding is a hive of activity year round, with seasonal projects including hedgelaying in the winter, scything through the summer months, vegetable and fruit production, lambing and kidding, milking and cheese making, and natural horsemanship. On the Hill is home to an array of farm animals providing a plentiful source of milk, eggs, muck and wool.
Chickens and ducks roam freely, the goats, Lisa, Caramel and Amerlie, Saanan and golden guernsey crosses, provide milk for the house with any excess going to make halloumi cheese. They keep a small flock of Shetland sheep which provide the finest wool, which is spun and use throughout the year. The outdoor cats, Holly and Midnight can usually be found sunning themselves in the hay barn and Llani the Dog shadows as Ed and Rowena go about their work and otherwise keeps an eye on what is going on from the highest vantage point.
The local area is rich in wildlife with red kites, buzzards, green woodpeckers, bats, owls and badgers.
What a great stay, the dug out was brilliant, such a great design, so many quirks and a insight to Ed's creative vision.
The living area and kitchen was well set out, the log burner was very good, place was very well insulated as well.
The both bathrooms were well set out, plenty of hot water.
Bedroom was huge, the high vaulted ceiling gave a great impression of space. The windows looked out on to a outstanding view.
Me and my partner loved the place, Ed and Rowena were lovely people and very welcoming.
14/02/2025
Andy
Fantastic stay, very relaxing and truly inspiring.
09/08/2024
Rohan
Absolutely unique and creative place, very comfortable with extremely lovely and helpful hosts. Gorgeous shop just for us and the most restful and idyllic setting.
05/08/2024
Eleanor
We unreservedly recommend the Dug out , Ed and Rowena have built a place of character a place of peace and tranquility which was just wonderful to share .
The library bathroom with a view was sumptuous !
05/07/2024
Geraldine
After staying in this space you'll want to find land, build a eco house and get some goats! Ed & Rowena have put so much care into crafting a beautiful and inventive space, full of the surprising an unusual. I had a solo retreat and enjoyed cooking my dinner outside on the firepit to the sound of the birds, waking up early to join Rowena on her animal rounds, to experience life on a small holding and exploring the on-site honesty shop, stocked full of handmade pottery and fresh veg from the garden. I left feeling inspired, both by the craftmanship and the sense of generosity.
03/06/2024
Tessa
It was a fantastic place to stary! The Dugout is comfortable, quiet and with incredible scenery. The owners, Ed and Rowena, were so helpful and we would definitely want to return there at some point in the future.
29/05/2024
Vicky
Gorgeous location and The Dugout is stunning! A really special place to stay. Finished to such a high standard. It’s easy to see why the owners lived in it for 10yrs!
30/12/2023
Rachel
We had the most perfect long weekend at the Dug Out and cannot praise it highly enough. Ed and Rowena had done everything possible to make us welcome and comfortable, excellently well-provisioned, toasty warm and with thoughtful touches of sumptuous luxury. We loved the building itself and the family's warmth, generosity, kindness and manifest respect for the natural landscape and wildlife that is the hallmark of their way of life in this special place. It was genuinely a privilege to be able to have a tiny share in it and to leave inspired and encouraged. The surrounding countryside is very special too and the Dug Out was a great base from which to explore some still unspoilt and peaceful places, for lovely walks on the numerous footpaths which lace the county, beautiful churches and some excellent pubs too
21/10/2022
Mary
A lovely weekend in a beautiful property in the heart of the Herefordshire countryside with lots of quirky features and thoughtful touches. Highly recommend.
15/07/2022
Susan
The DugOut is an exquisite place to stay. Such attention to detail & care in the beautifully crafted eco-home. The experience made us mindful of the simplicity of good living, and grateful for buttercups and birdsong, tasty local ingredients, sunshine, beauty and craftsmanship. Everything we needed was at hand, and we were able to relax, unwind and enjoy a few days perfect escape. It was lovely.
01/06/2022
Alice
We had a wonderful stay at The DugOut, it was everything we hoped it would be for our escapist weekend from London. The photos don’t really do it justice, it’s much more spacious than we expected and has every comfort you could need. The beautiful bath and the huge comfy bed were both particular highlights. Hope to visit again one day!
05/11/2021
Hannah
We had a wonderful stay at The DugOut. Ed and Rowena were fantastic hosts and made the stay extra special.
The DugOut is a beautiful property and Ed has taken care of every fine detail incorporating nature into the design. His hand drafted touches are incredible.
The onsite Tump Shop is an excellent addition and cam in really useful.
The location is stunning and we had a wonderful stay. Would highly recommend and would love to make a return visit
13/09/2021
Rob
It was a special occasion and we wanted a very special place, hence we booked it a year in advance to get the dates
02/08/2021
Jackie
We had a fantastic weekend at the Dug Out. Ed and Rowena were on hand to welcome us on arrival and they had left some lovely treats inside for us to enjoy. The cottage is quirky, beautifully finished and feels like home from the minute you walk in. It’s the perfect place to escape from everyday life and properly relax and do as little or as much as you like.
02/07/2021
Nichola
Quite simply it was among the five best places we have ever stayed in the world. Definitely not everyone's cup of tea but it was certainly ours. We loved the craftmanship of the DugOut, the isolation, the quiet, the ducks, the views and the owners. Price per night is high but we were happy to pay that for the experience and we were drawn in by its magic. The home made lemon cake awaiting our arrival was a lovely touch as was the ability to purchase essentials without leaving base.
21/06/2021
David
We had the most amazing weekend at the Dug Out. Storm Dennis tried its best to ruin our break but it made it even better. It meant that we could relax
and enjoy doing nothing without feeling like we should be out and about. Ed and Rowena couldn’t have been more welcoming and friendly. We are planning on starting our own Smallholding and the advice that Rowena gave us on the Smallholding course was invaluable. Honestly couldn’t have asked for a better weekend
14/02/2020
Amy
A perfect place for a peaceful getaway. I wanted a few days of cosy isolation between busy times at work, and The DugOut was the ideal spot. The cottage is comfortable and has everything you could need, with extra luxuries including a huge extra-comfy bed and the incredible library-bath with a view! It was constructed with great love and craftsmanship, and is filled with organic shapes and cunning touches unlike anywhere else I've ever visited. Ed and Rowena (and family) are such lovely hosts - it was reassuring to know they were close by at the 'Big House' should I need anything, and the addition of the Tump Shop meant I had everything I needed. The DugOut feels like a home rather than a holiday cottage, which meant it was so easy to relax and switch off. I will definitely be back!
17/06/2019
Jenny
Our stay was quite honestly exceptional. The attention to detail was first class.. from the little local food store made just for us making meals a breeze to the design fixtures and finishes. It felt natural ant sophisticated, all at the same time. And did I mention the owners? So genuine and welcoming.
13/06/2019
Emily
Truly lovely. Can't wait to go back.
We stayed from the Friday to Monday. The uniqueness was wonderful and Ed and Rowena were the best hosts. We've stayed in a lot of locations with other companies but this was by far the best.
10/05/2019
Michael
We really enjoyed our stay at The DugOut. Ed & Rowena are the most welcoming, generous & friendly hosts/owners. It was lovely having a wood burning stove, whilst relaxing in the evening. The whole design of The DugOut is amazing; what a creative mind Ed has! The decor is very tasteful too. Excellent views from the garden. Fun to meet the animals. We recommend this place highly.
22/03/2019
Christine
It was truly wonderful. The Dug Out was an absolute delight and we received a very warm, friendly welcome which was a lovely start to our stay.
04/03/2019
Philip
Our time in The DugOut was wonderful. Ed and Rowena are the sort of people who make you feel welcome just by saying hello - although they went a lot further than that! The DugOut is the perfect place to unwind, slow down and just enjoy being alive. The structure is so unique and we loved all the one-of-a-kind, hand-crafted features. The vistas are stunning, the firepit and woodburner make life cosy and we loved the homemade treats. I don't even feel like I've covered all the good parts about our stay. We would gladly return!
31/10/2018
Miranda
We had a truly memorable stay. The dugout is beautiful and so is the setting. Rowena had left us some home baked cake, bread, jams and a few essentials which made us feel very welcome. Both she and Ed were incredibly hospitable and helpful. The house itself is gorgeous and the shower is amazing! I would recommend it without hesitation.
15/10/2018
Louis
We had a fantastic time at The DugOut. It was a perfect place to get away for an unconventional honeymoon. It really was all we could have hoped for. Rowena and Ed were so welcoming, and we really enjoyed time with them learning a bit about the smallholding, their fascinating home, and some woodworking too. The DugOut was first rate and ticked all the boxes. We loved having a shop at the end of the garden with a fabulous selection of high quality provisions. It was delightful to spend time looking at the buzzards during the day, and the stars in the evening without any interference from the rest of the world. We're looking forward to returning to The DugOut in the future.
01/10/2018
Katrina
Where do we begin? Amazing location, phenomenal hosts and everything you could possibly need for a relaxing break.
The DugOut is beautifully designed with a real unique character - we honestly didn't want to leave! It had a very peaceful atmosphere. Ed and Rowena were very friendly and the best hosts ever, as was the cat Midnight. We will definitely be back.
27/06/2018
Elizabeth
Ed and Rowena are incredible hosts, they have thought of everything! The fact that The DugOut was made with Ed's bare hands, truly it is a feat of architecture really inspired! An onsite honesty shop has a variety of delicious bits from ready meals to wool blankets all made locally or by Ed and Rowena themselves! Spent the evening submerged in an immaculately presented bathtub library of sorts, reading the classics and basking at the night sky from the bathroom window. The views are glorious!
05/04/2018
Raquel, Canopy & Stars
Reviews
What a great stay, the dug out was brilliant, such a great design, so many quirks and a insight to Ed's creative vision.
The living area and kitchen was well set out, the log burner was very good, place was very well insulated as well.
The both bathrooms were well set out, plenty of hot water.
Bedroom was huge, the high vaulted ceiling gave a great impression of space. The windows looked out on to a outstanding view.
Me and my partner loved the place, Ed and Rowena were lovely people and very welcoming.
14/02/2025
Andy
Fantastic stay, very relaxing and truly inspiring.
09/08/2024
Rohan
Absolutely unique and creative place, very comfortable with extremely lovely and helpful hosts. Gorgeous shop just for us and the most restful and idyllic setting.
05/08/2024
Eleanor
We unreservedly recommend the Dug out , Ed and Rowena have built a place of character a place of peace and tranquility which was just wonderful to share .
The library bathroom with a view was sumptuous !
05/07/2024
Geraldine
After staying in this space you'll want to find land, build a eco house and get some goats! Ed & Rowena have put so much care into crafting a beautiful and inventive space, full of the surprising an unusual. I had a solo retreat and enjoyed cooking my dinner outside on the firepit to the sound of the birds, waking up early to join Rowena on her animal rounds, to experience life on a small holding and exploring the on-site honesty shop, stocked full of handmade pottery and fresh veg from the garden. I left feeling inspired, both by the craftmanship and the sense of generosity.
03/06/2024
Tessa
It was a fantastic place to stary! The Dugout is comfortable, quiet and with incredible scenery. The owners, Ed and Rowena, were so helpful and we would definitely want to return there at some point in the future.
29/05/2024
Vicky
Gorgeous location and The Dugout is stunning! A really special place to stay. Finished to such a high standard. It’s easy to see why the owners lived in it for 10yrs!
30/12/2023
Rachel
We had the most perfect long weekend at the Dug Out and cannot praise it highly enough. Ed and Rowena had done everything possible to make us welcome and comfortable, excellently well-provisioned, toasty warm and with thoughtful touches of sumptuous luxury. We loved the building itself and the family's warmth, generosity, kindness and manifest respect for the natural landscape and wildlife that is the hallmark of their way of life in this special place. It was genuinely a privilege to be able to have a tiny share in it and to leave inspired and encouraged. The surrounding countryside is very special too and the Dug Out was a great base from which to explore some still unspoilt and peaceful places, for lovely walks on the numerous footpaths which lace the county, beautiful churches and some excellent pubs too
21/10/2022
Mary
A lovely weekend in a beautiful property in the heart of the Herefordshire countryside with lots of quirky features and thoughtful touches. Highly recommend.
15/07/2022
Susan
The DugOut is an exquisite place to stay. Such attention to detail & care in the beautifully crafted eco-home. The experience made us mindful of the simplicity of good living, and grateful for buttercups and birdsong, tasty local ingredients, sunshine, beauty and craftsmanship. Everything we needed was at hand, and we were able to relax, unwind and enjoy a few days perfect escape. It was lovely.
01/06/2022
Alice
We had a wonderful stay at The DugOut, it was everything we hoped it would be for our escapist weekend from London. The photos don’t really do it justice, it’s much more spacious than we expected and has every comfort you could need. The beautiful bath and the huge comfy bed were both particular highlights. Hope to visit again one day!
05/11/2021
Hannah
We had a wonderful stay at The DugOut. Ed and Rowena were fantastic hosts and made the stay extra special.
The DugOut is a beautiful property and Ed has taken care of every fine detail incorporating nature into the design. His hand drafted touches are incredible.
The onsite Tump Shop is an excellent addition and cam in really useful.
The location is stunning and we had a wonderful stay. Would highly recommend and would love to make a return visit
13/09/2021
Rob
It was a special occasion and we wanted a very special place, hence we booked it a year in advance to get the dates
02/08/2021
Jackie
We had a fantastic weekend at the Dug Out. Ed and Rowena were on hand to welcome us on arrival and they had left some lovely treats inside for us to enjoy. The cottage is quirky, beautifully finished and feels like home from the minute you walk in. It’s the perfect place to escape from everyday life and properly relax and do as little or as much as you like.
02/07/2021
Nichola
Quite simply it was among the five best places we have ever stayed in the world. Definitely not everyone's cup of tea but it was certainly ours. We loved the craftmanship of the DugOut, the isolation, the quiet, the ducks, the views and the owners. Price per night is high but we were happy to pay that for the experience and we were drawn in by its magic. The home made lemon cake awaiting our arrival was a lovely touch as was the ability to purchase essentials without leaving base.
21/06/2021
David
We had the most amazing weekend at the Dug Out. Storm Dennis tried its best to ruin our break but it made it even better. It meant that we could relax
and enjoy doing nothing without feeling like we should be out and about. Ed and Rowena couldn’t have been more welcoming and friendly. We are planning on starting our own Smallholding and the advice that Rowena gave us on the Smallholding course was invaluable. Honestly couldn’t have asked for a better weekend
14/02/2020
Amy
A perfect place for a peaceful getaway. I wanted a few days of cosy isolation between busy times at work, and The DugOut was the ideal spot. The cottage is comfortable and has everything you could need, with extra luxuries including a huge extra-comfy bed and the incredible library-bath with a view! It was constructed with great love and craftsmanship, and is filled with organic shapes and cunning touches unlike anywhere else I've ever visited. Ed and Rowena (and family) are such lovely hosts - it was reassuring to know they were close by at the 'Big House' should I need anything, and the addition of the Tump Shop meant I had everything I needed. The DugOut feels like a home rather than a holiday cottage, which meant it was so easy to relax and switch off. I will definitely be back!
17/06/2019
Jenny
Our stay was quite honestly exceptional. The attention to detail was first class.. from the little local food store made just for us making meals a breeze to the design fixtures and finishes. It felt natural ant sophisticated, all at the same time. And did I mention the owners? So genuine and welcoming.
13/06/2019
Emily
Truly lovely. Can't wait to go back.
We stayed from the Friday to Monday. The uniqueness was wonderful and Ed and Rowena were the best hosts. We've stayed in a lot of locations with other companies but this was by far the best.
10/05/2019
Michael
We really enjoyed our stay at The DugOut. Ed & Rowena are the most welcoming, generous & friendly hosts/owners. It was lovely having a wood burning stove, whilst relaxing in the evening. The whole design of The DugOut is amazing; what a creative mind Ed has! The decor is very tasteful too. Excellent views from the garden. Fun to meet the animals. We recommend this place highly.
22/03/2019
Christine
It was truly wonderful. The Dug Out was an absolute delight and we received a very warm, friendly welcome which was a lovely start to our stay.
04/03/2019
Philip
Our time in The DugOut was wonderful. Ed and Rowena are the sort of people who make you feel welcome just by saying hello - although they went a lot further than that! The DugOut is the perfect place to unwind, slow down and just enjoy being alive. The structure is so unique and we loved all the one-of-a-kind, hand-crafted features. The vistas are stunning, the firepit and woodburner make life cosy and we loved the homemade treats. I don't even feel like I've covered all the good parts about our stay. We would gladly return!
31/10/2018
Miranda
We had a truly memorable stay. The dugout is beautiful and so is the setting. Rowena had left us some home baked cake, bread, jams and a few essentials which made us feel very welcome. Both she and Ed were incredibly hospitable and helpful. The house itself is gorgeous and the shower is amazing! I would recommend it without hesitation.
15/10/2018
Louis
We had a fantastic time at The DugOut. It was a perfect place to get away for an unconventional honeymoon. It really was all we could have hoped for. Rowena and Ed were so welcoming, and we really enjoyed time with them learning a bit about the smallholding, their fascinating home, and some woodworking too. The DugOut was first rate and ticked all the boxes. We loved having a shop at the end of the garden with a fabulous selection of high quality provisions. It was delightful to spend time looking at the buzzards during the day, and the stars in the evening without any interference from the rest of the world. We're looking forward to returning to The DugOut in the future.
01/10/2018
Katrina
Where do we begin? Amazing location, phenomenal hosts and everything you could possibly need for a relaxing break.
The DugOut is beautifully designed with a real unique character - we honestly didn't want to leave! It had a very peaceful atmosphere. Ed and Rowena were very friendly and the best hosts ever, as was the cat Midnight. We will definitely be back.
27/06/2018
Elizabeth
Ed and Rowena are incredible hosts, they have thought of everything! The fact that The DugOut was made with Ed's bare hands, truly it is a feat of architecture really inspired! An onsite honesty shop has a variety of delicious bits from ready meals to wool blankets all made locally or by Ed and Rowena themselves! Spent the evening submerged in an immaculately presented bathtub library of sorts, reading the classics and basking at the night sky from the bathroom window. The views are glorious!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
What a great stay, the dug out was brilliant, such a great design, so many quirks and a insight to Ed's creative vision. The living area and kitchen was well set out, the log burner was very good, place was very well insulated as well. The both bathrooms were well set out, plenty of hot water. Bedroom was huge, the high vaulted ceiling gave a great impression of space. The windows looked out on to a outstanding view. Me and my partner loved the place, Ed and Rowena were lovely people and very welcoming.
14/02/2025