Hazel Cabin | Cabin in Herefordshire | Canopy & Stars
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Clouds scud above you, green scenes surround you in this ‘pod of plenty’ in the deep Herefordshire countryside. It’s not often that glamping comes with this much luxury thrown in, but you’ll find underfloor heating to warm your toes, dimmer switches to soften the lights and a fancy en suite with rainfall shower. It’s deeply romantic: come as a couple to watch the stars from the deck with a bottle of fizz, wander the well-lit paths on the way back from the pub, and cook up a storm on the campfire or the fully equipped kitchen. Babes in arms and/or a youngster, under 10 years of age and four-legged friends are also welcome here, and there are snuggly towels for drying dirty paws and dog bowls and blankets, too. Of Cynefin's four pods, Hazel is furthest from the small car park, so you won’t feel overlooked despite your near neighbours. There are books to borrow and board games for damp days, but walks in the Welsh hills is interesting in all weathers – the Brecon Beacons and Black Mountains are a short drive away.
The Felgate Family has a long history of looking after guests, with previous places to stay in nearby Hay and far-flung Tobago, too. They transformed the overgrown meadow and woodland at Cynefin into a relaxing space where indoors and outdoors merge together: walk barefoot from your door to feel the morning dew kiss your toes, light a fire to keep you warm as you read outside on a crisp and clear evening and toast locally-made marshmallows over the embers. Nearby Hay-on-Wye has plenty of restaurants and pubs to keep you fed if cooking’s not on the menu, plus bookshops galore, a castle and a thriving farmer’s market. Across the river there’s a small farm shop and café for stocking up – you can’t canoe there, but you can mosey on downstream to find pubs for post-paddle fuelling. Treat the place like your own little sanctuary: no one to check up on you, and there is a key to let yourself in. Lovely Becky lives nearby should you have any problems during your stay.
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Essentials
The important stuff
Check in: from 4:30pm
Check out: by 10:30am
Early check in/Late check out: This is sometimes possible, but is dependent on the schedule of cleaner. Please let the owner know and they'll do their best to arrange. Early check in would be 2:30pm and late check out would be midday - the cost is £15 each
Please be aware that even though you have your private area, the cabins are close to one another and you will see/hear other guests whilst on site
Mobile phone signal available
WiFi
First batch of firewood for the indoor wood-burner will be provided. There are additional log bundles (£4) and kindling bundles (£2) available in the honesty shop where you can help yourself to them and leave payment. You can also if you like forage for dry dead wood in the surrounding area which is free of charge.
Private soft hot tub is included in the cost of your stay.
All four pods at Cynefin Retreats are designed and equipped in the same way, have the same level of privacy, and offer field views. Occasionally, to ensure the smooth running of the site and maximise occupancy, Cynefin reserve the right to amend your stay to an alternative pod if required. You will be notified of any accommodation changes at least 24 hours before your arrival.
EV charging point facilities (please contact owners after booking for information on values, if any)
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 pet
from £30 per pet per stay
Space
for 1 child
from £20 per child per night sleeping on the sofa and single bedding provided
Space
for 1 baby
no charge.
travel cot and high chair provided on request
Kids & Pets
The hosts provide a dog towel, sofa throw, water and food bowl and warm running water for cleaning muddy paws. Please do not leave dogs unattended at any time. There is a metal stake outside the property which your dog can be attached to, allowing them to roam a little further. Please keep your dog out of the bedrooms and off the sofas without a blanket. A £50 charge will be incurred if the dog if any damage or excess cleaning is required as a result of your dog.
Cooking
Electric oven and induction hob
Outdoor firepit with grill (outdoor pans and cooking utensils provided)
Kettle & toaster
Fridge with small freezer compartment
Fully equipped kitchen, including dishwasher
Washing
Rain shower
Flushing toilet
Bathroom toiletries provided
Heating, lighting & bedding
Bed linen and towels provided
Underfloor heating
Wood-burner
LED mood lighting
Plug sockets throughout cabin
Entertainment
Private hot tub (soft tub) on deck, futa towels provided
Cynefin Retreats runs a self check-in so you do not need to contact the owners in advance with an arrival time. Full check in details will be provided by the owners in advance of your stay.
By car
IF ARRIVING ON THE A438 VIA WHITNEY-ON-WYE:
After passing through Whitney-on-Wye, you will pass Whitney Saw Mill on your right. You need to take the next left, with the sign showing the B4350 to Hay via Toll Bridge. Cross the bridge (the daily charge is £1), and Cynefin Retreats is the first turning on the left (about half a mile after crossing the bridge) next to two small red brick buildings. At this turning you will see the sign for Cynefin Retreats, and a carved stone saying Sheepcote, which is the neighbouring farm.
IF ARRIVING VIA HAY-ON-WYE:
Drive on the B4350 which takes you through Clifford village (keep left). We are about a mile after you leave the village, located on the right hand side of the road, next to two small red brick buildings. At this turning you will see the sign for Cynefin Retreats, and a carved stone saying Sheepcote, which is the neighbouring farm.
PARKING
After turning off the road, follow the track and at the junction turn right. Drive past our three luxe-lodges on the left (please do not park here!) and follow the track to the end. Here you will find the parking for our luxe-pod guests. Please be mindful of parking in a way that makes it easy for others to park and turn their cars too.
Parking is 20 metres from the first cabin.
By public transport
The nearest train station is in Hereford, 19 miles away
The nearest bus stop is 3 miles away in Hay-On-Wye
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Food & Drink
At Cynefin Retreats
Starter pack of tea selection, ground coffee, sugar, milk and cold pressed olive oil
Extras can be pre-arranged: Local sparkling wine - £22, Flowers - £25, order and pay direct to owner.
Local shops
Farm shop with café across the river (25 min walk).
Pubs & restaurants
Chapters (3 miles) - Seasonal menus with focus on ethical sourcing, sustainability and minimal waste. Vegetarian and vegan friendly. Open Wed-Sat.
The Globe (3 miles) - Using locally sourced ingredients from local suppliers to offer delicious food such as curries, Thai and burgers.
Booth's Bookshop Cafe (3 miles) - Good for lunch and located in the largest bookshop in Hay.
Tomatitoes (3 miles) - Tapas bar with a relaxed and friendly vibe.
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Activities
At Cynefin Retreats
Due to the 'dark sky' status it creates the perfect spot for stargazing!
Woodland walk to the 'secret willow garden', why not take a picnic with you?
There's a public footpath bordering Cynefin Retreats, which leads up to the hills and down to the river. The path connects into the Wye Valley Walk and Offa’s Dyke close by.
Visit Hay Castle, one of the great medieval defence structures on the border of England and Wales still standing.
Half an hour down the road is Hereford where you can visit the 13th century Mappa Mundi - the largest medieval map of the world in existence.
Explore The Cider Museum and walk around the cellars of this former cider making factory.
Discover the dramatic landscapes of the Black Mountains.
Outdoor & active
Canoe down the Wye, with opportunities to stop for a drink or a meal in pubs along the way.
Invigorate with wild swimming in the Wye.
Explore the excellent road and mountain biking routes.
Wild swimming and picnic at ‘The Warren’, Hay’s stony beach on the edge of the Wye.
Ride into the Brecon Beacons on horseback.
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Meet your hosts
Meet Lorna and Steve
Bringing Cynefin Retreats to fruition has been 6 years in the making, starting in 2012 when father and daughter team Steve and Lorna first visited the plot of land, consisting then of an almost impenetrable woodland and some decrepit low grade utility barns. Yet even in its overgrown and unloved condition, Lorna could feel the magic of place. They then started to dream of creating a luxury getaway where people could leave their busy lives behind, and find year-round inspiration and rejuvenation in a short break and holiday stay located in the Wye Valley.
The family's inspiration for Cynefin is the wonder and joy of British landscapes – the mountains, hills, meadows, rivers and streams – and their aspiration to make this stunning Welsh-English border landscape accessible and enjoyable, year-round, whatever the weather. Like others, the pair have often headed to warmer climes where living in the outdoors is more-or-less guaranteed by a stable climate. They dreamt of creating a natural, uncontrived holiday destination in the UK, for people to escape to where it remains possible to enjoy nature and an outdoor lifestyle all year round. Lorna and Steve were so excited when this perfect setting of five acres became available and they began turning their dream to reality.
Lorna and Steve's aspiration is to be an exemplar for eco-tourism, founded on a low carbon footprint in aesthetically beautiful contemporary accommodations, providing year-round employment to local people and service providers. They invite you to celebrate the magic of the British climate, famous for its diversity and changeability, from the luxury of their state-of-the-art accommodations, purpose designed for living in the local landscape, across the seasons.
Wildlife & environment
Cynefin is are located on the edge of the Brecon Beacons National Park, one of only five locations worldwide with a ‘dark sky’ status due to its low light and air pollution. The lodges therefore make for an excellent spot for star-gazing. There is a ‘secret willow garden’ at the end of the woodland, with woven and shaped willow boughs, the perfect quiet spot for a picnic, or reading a book. As you walk through the woodland, you will see habitat piles providing a home for local wildlife, hedgehogs, along with a plethora of bird, bat and owl boxes. There's also a public footpath bordering Cynefin Retreats, which leads up to the hills and down to the river. The path connects into the Wye Valley Walk and Offa’s Dyke is also close by.
Clouds scud above you, green scenes surround you in this ‘pod of plenty’ in the deep Herefordshire countryside. It’s not often that glamping comes with this much luxury thrown in, but you’ll find underfloor heating to warm your toes, dimmer switches to soften the lights and a fancy en suite with rainfall shower. It’s deeply romantic: come as a couple to watch the stars from the deck with a bottle of fizz, wander the well-lit paths on the way back from the pub, and cook up a storm on the campfire or the fully equipped kitchen. Babes in arms and/or a youngster, under 10 years of age and four-legged friends are also welcome here, and there are snuggly towels for drying dirty paws and dog bowls and blankets, too. Of Cynefin's four pods, Hazel is furthest from the small car park, so you won’t feel overlooked despite your near neighbours. There are books to borrow and board games for damp days, but walks in the Welsh hills is interesting in all weathers – the Brecon Beacons and Black Mountains are a short drive away.
The Felgate Family has a long history of looking after guests, with previous places to stay in nearby Hay and far-flung Tobago, too. They transformed the overgrown meadow and woodland at Cynefin into a relaxing space where indoors and outdoors merge together: walk barefoot from your door to feel the morning dew kiss your toes, light a fire to keep you warm as you read outside on a crisp and clear evening and toast locally-made marshmallows over the embers. Nearby Hay-on-Wye has plenty of restaurants and pubs to keep you fed if cooking’s not on the menu, plus bookshops galore, a castle and a thriving farmer’s market. Across the river there’s a small farm shop and café for stocking up – you can’t canoe there, but you can mosey on downstream to find pubs for post-paddle fuelling. Treat the place like your own little sanctuary: no one to check up on you, and there is a key to let yourself in. Lovely Becky lives nearby should you have any problems during your stay.
Early check in/Late check out: This is sometimes possible, but is dependent on the schedule of cleaner. Please let the owner know and they'll do their best to arrange. Early check in would be 2:30pm and late check out would be midday - the cost is £15 each
Please be aware that even though you have your private area, the cabins are close to one another and you will see/hear other guests whilst on site
Mobile phone signal available
WiFi
First batch of firewood for the indoor wood-burner will be provided. There are additional log bundles (£4) and kindling bundles (£2) available in the honesty shop where you can help yourself to them and leave payment. You can also if you like forage for dry dead wood in the surrounding area which is free of charge.
Private soft hot tub is included in the cost of your stay.
All four pods at Cynefin Retreats are designed and equipped in the same way, have the same level of privacy, and offer field views. Occasionally, to ensure the smooth running of the site and maximise occupancy, Cynefin reserve the right to amend your stay to an alternative pod if required. You will be notified of any accommodation changes at least 24 hours before your arrival.
EV charging point facilities (please contact owners after booking for information on values, if any)
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 pet
from £30 per pet per stay
Space
for 1 child
from £20 per child per night sleeping on the sofa and single bedding provided
Space
for 1 baby
no charge.
travel cot and high chair provided on request
Kids & Pets
The hosts provide a dog towel, sofa throw, water and food bowl and warm running water for cleaning muddy paws. Please do not leave dogs unattended at any time. There is a metal stake outside the property which your dog can be attached to, allowing them to roam a little further. Please keep your dog out of the bedrooms and off the sofas without a blanket. A £50 charge will be incurred if the dog if any damage or excess cleaning is required as a result of your dog.
Cooking
Electric oven and induction hob
Outdoor firepit with grill (outdoor pans and cooking utensils provided)
Kettle & toaster
Fridge with small freezer compartment
Fully equipped kitchen, including dishwasher
Washing
Rain shower
Flushing toilet
Bathroom toiletries provided
Heating, lighting & bedding
Bed linen and towels provided
Underfloor heating
Wood-burner
LED mood lighting
Plug sockets throughout cabin
Entertainment
Private hot tub (soft tub) on deck, futa towels provided
Cynefin Retreats runs a self check-in so you do not need to contact the owners in advance with an arrival time. Full check in details will be provided by the owners in advance of your stay.
By car
IF ARRIVING ON THE A438 VIA WHITNEY-ON-WYE:
After passing through Whitney-on-Wye, you will pass Whitney Saw Mill on your right. You need to take the next left, with the sign showing the B4350 to Hay via Toll Bridge. Cross the bridge (the daily charge is £1), and Cynefin Retreats is the first turning on the left (about half a mile after crossing the bridge) next to two small red brick buildings. At this turning you will see the sign for Cynefin Retreats, and a carved stone saying Sheepcote, which is the neighbouring farm.
IF ARRIVING VIA HAY-ON-WYE:
Drive on the B4350 which takes you through Clifford village (keep left). We are about a mile after you leave the village, located on the right hand side of the road, next to two small red brick buildings. At this turning you will see the sign for Cynefin Retreats, and a carved stone saying Sheepcote, which is the neighbouring farm.
PARKING
After turning off the road, follow the track and at the junction turn right. Drive past our three luxe-lodges on the left (please do not park here!) and follow the track to the end. Here you will find the parking for our luxe-pod guests. Please be mindful of parking in a way that makes it easy for others to park and turn their cars too.
Parking is 20 metres from the first cabin.
By public transport
The nearest train station is in Hereford, 19 miles away
The nearest bus stop is 3 miles away in Hay-On-Wye
Due to the 'dark sky' status it creates the perfect spot for stargazing!
Woodland walk to the 'secret willow garden', why not take a picnic with you?
There's a public footpath bordering Cynefin Retreats, which leads up to the hills and down to the river. The path connects into the Wye Valley Walk and Offa’s Dyke close by.
Bringing Cynefin Retreats to fruition has been 6 years in the making, starting in 2012 when father and daughter team Steve and Lorna first visited the plot of land, consisting then of an almost impenetrable woodland and some decrepit low grade utility barns. Yet even in its overgrown and unloved condition, Lorna could feel the magic of place. They then started to dream of creating a luxury getaway where people could leave their busy lives behind, and find year-round inspiration and rejuvenation in a short break and holiday stay located in the Wye Valley.
The family's inspiration for Cynefin is the wonder and joy of British landscapes – the mountains, hills, meadows, rivers and streams – and their aspiration to make this stunning Welsh-English border landscape accessible and enjoyable, year-round, whatever the weather. Like others, the pair have often headed to warmer climes where living in the outdoors is more-or-less guaranteed by a stable climate. They dreamt of creating a natural, uncontrived holiday destination in the UK, for people to escape to where it remains possible to enjoy nature and an outdoor lifestyle all year round. Lorna and Steve were so excited when this perfect setting of five acres became available and they began turning their dream to reality.
Lorna and Steve's aspiration is to be an exemplar for eco-tourism, founded on a low carbon footprint in aesthetically beautiful contemporary accommodations, providing year-round employment to local people and service providers. They invite you to celebrate the magic of the British climate, famous for its diversity and changeability, from the luxury of their state-of-the-art accommodations, purpose designed for living in the local landscape, across the seasons.
Wildlife & environment
Cynefin is are located on the edge of the Brecon Beacons National Park, one of only five locations worldwide with a ‘dark sky’ status due to its low light and air pollution. The lodges therefore make for an excellent spot for star-gazing. There is a ‘secret willow garden’ at the end of the woodland, with woven and shaped willow boughs, the perfect quiet spot for a picnic, or reading a book. As you walk through the woodland, you will see habitat piles providing a home for local wildlife, hedgehogs, along with a plethora of bird, bat and owl boxes. There's also a public footpath bordering Cynefin Retreats, which leads up to the hills and down to the river. The path connects into the Wye Valley Walk and Offa’s Dyke is also close by.
Lovely tranquil peaceful escape where you could disconnect unplug and chill out
Great not to have a tv !
22/11/2024
Jodie
We stayed at the Hazel Pod and it was lovely. Very clean & modern whilst still retaining that rustic factor. Kitchen was very spacious as was the bedroom & shower.
10/11/2024
Daniel Rhys
The Hazel cabin was the most perfect place for a weekend of relaxation. It was modern, quirky and in a beautiful, quiet location. The hot tub was a perfect way to unwind and we loved the added touch of the fire pit and marshmallows. Waking up with a huge window overlooking the beautiful surroundings was just the cherry on top. Couldn’t have been a better weekend. Thank you so much!
26/07/2024
Jessica
This was our first stay at Hazel Cabin and will definitely not be our last! The cabin was better than expected. It was very secluded and peaceful which is what me and my boyfriend wanted. Highly recommend if you’re after a relaxing break away.
20/07/2024
Jessie
It was lovely, beautiful place in gorgeous countryside, the cabin had everything we needed and more.
01/07/2024
Alice
A lovely break away from it all, immersed in nature. The cabin was warm and cozy. The hot tub was lovely and hot on arrival. Hay on wye was a lovely little town to visit nearby.
26/04/2024
Marie
Perfect location.
Beautiful cabin, well maintained and all amenities provided. Easy booking process and sufficient updates in terms of arrival information/what to expect.
Amazing getaway holiday for couples, lots of privacy and lots of information provided on things to do etc.
Friendly hosts.
20/12/2023
Maddie
We came for our mini moon from Monday - Wednesday as a little digital detox from all the planning and organising and I can honestly say we had the best couple of days. What a beautiful place.
It looked exactly as advertised and was such a magical place to wake up. A few walks in the countryside, champagne by the firepit and a relax in the hot tub. Just perfect. We even stopped by Hay-on- wye
11/12/2023
Danielle
Such a cosy little cabin, it was a perfect getaway for our anniversary, so romantic and secluded! The hot tub was amazing, we never wanted to leave!
16/11/2023
Sarah
Hazel Cabin is stunning, it has everything you need and more. An abundance of resources, privacy, luxury, relaxation, and fresh air. The hot tub and outside fire were the highlights, not to mention the really comfortable bed and stunning view. It is also the most private of all cabins as it is off to the left of the site. I would love to go back.
30/09/2023
Isabella
Beautiful views across Herefordshire. Just the most relaxing stay.
28/07/2023
Georgina
We had a fantastic time, the cabin was lovely, the views amazing, a very relaxing holiday
17/07/2023
Lorraine
We spent a couple of nights at the Hazel cabin as a bit of a last-minute get away and general treat. Had the best time: the cabin was perfect and we were spoiled with good weather so made good use of the fire pit and hot tub. Spent a day exploring the surroundings and local footpaths as part of a run to Bredwardine and had a swim in the Wye there. Fully recommend the Bridge in Whitney for an evening meal and drink overlooking the Wye. Also recommend having a look around Hay on Wye which is a short drive
15/06/2023
Ben
Beautiful location with uninterrupted views across fields. It’s not quiet though! You will hear the competing sounds of birdsong, cows lowing, sheep baa-ing and lambs calling to their mothers.
09/05/2023
Emma
Our stay at Hazel Cabin was amazing. One of the most beautiful and luxury pods I have ever seen, with stunning views and all the amenities you need
07/04/2023
Rebecca
Really enjoyed our stay. The views were fabulous, we loved waking up to them, and spent a lovely evening in the hot tub watching the sunset. It was very private and not overlooked in any way. The cabin was spotlessly clean, well equipped, warm and cosy. The bed was very comfortable and we slept brilliantly. Location-wise, it was just a short drive from Hay-on-Wye which had several eateries, bars and plenty of other amenities. The surrounding countryside of the Wye Valley was stunning. We would love to visit again.
17/03/2023
Abby
We had a really lovely stay we had everything we needed and the staff on site were great. Great recommendations from them too and we loved Hay on Wye
30/12/2022
Hannah
We loved our stay! The cabin has been beautifully designed with everything you could need. The location is perfect - with its own private garden complete with patio, fire pit and looks out onto a field. Hazel felt like the most private of all the cabins due to its location and it backs onto a lovely woodland walk that we enjoyed taking with our dog. The weather was pretty stormy during our stay, but that only added to the cosy atmosphere and we enjoyed cuddling up in front of the fire. Waking up to see the sheep in the field was such a treat. We loved the little touches in the cabin - the lavender body wash made locally, the delicious apple juice and the marshmallows for toasting (used for hot chocolate in our case!), it was all so well thought out.
07/11/2022
Fera
We had a fantastic time at Cynefin retreats and only wish our stay could have been slightly longer! The environment and location is perfect. Close enough to make it an easy distance to travel to, but far enough off the beaten track to feel peaceful. Our pod was spacious, well equipped, comfortable and full of natural light. Checking in and out was easy. We truly had everything we needed to relax and enjoy ourselves.
16/04/2022
Freddie
It was totally relaxing.
01/04/2022
Karen
We loved it! It was the perfect lying in bed with a great view that we’d been after. Lovely location and such a beautiful place to stay in.
28/01/2022
Lidia
We had a fantastic stay at Hazel cabin. Such a peaceful retreat in the wilderness which offered such a calm and relaxing atmosphere in our otherwise busy lives.
21/11/2021
Skye
Absolutely gorgeous cabin, overlooking fields and hills. The hosts thought of everything - even prepping both the log burner and the fire pit for ease of use. All the little touches made for a really special stay.
17/11/2021
Sian
We had a lovely time at Hazel Cabin for the weekend. The cabin is warm (under floor heating is the best) and of course the hot tub. Kitchen and appliances were perfect and everything was clean. The sunrise each morning was absolutely amazing. Will be returning in future!
12/11/2021
SELENA
We had a lovely relaxing time. Cabins,we're very peaceful and local area is beautiful
17/10/2021
liz
We absolutely loved our stay at Cynefin Retreats. It was a stunning location only 10 minute drive from the lovely Haye on Wye. There were great facilities for self catering but also options for eating out/ take away. The hot tub is amazing, drinking prosecco overlooking the beautiful countryside! It is a spacious lodge for two people with plenty of privacy.
23/09/2021
Niamh
It was a fabulous place to use as a base to explore the Brecons. Only 3 hour drive frim home.
01/09/2021
Carol
Had the most wonderful stay in Hazel Cabin. The location was so peaceful, we loved sitting in the hot tub in the evening, listening to the sheep and watching the birds and bats flying past the cabin in the twilight. The cabin had absolutely everything we needed and was beautifully designed had the feel of something between a luxury boutique hotel and an alpine ski lodge. We chose to eat in each evening to make the most of the cabin and the views. Can't recommend enough, we loved our time at Cynefin Retreats.
03/08/2021
Hannah
Bought as a gift voucher for C & S by our son in Australia for Xmas and birthday gifts for 2919. Unable to use until 2021 due to covid. Easy contactless check in. Lovely private cabin and hot tub. Clean comfortable bed. Well equipped functional kitchen. Lovely rain shower. Nice walk through small wood and pet friendly. Easy access to Hay on Wye and surrounding area.
30/04/2021
Pete
We had such a good stay at hazel cabin, it’s beautiful! The underfloor heating is great, so cosy. Very comfy bed, kitchen has everything you need they even left us a lovely cake! Waterfall type shower and the hot tub was a lovely extra, even seen the stars :)
07/12/2020
Heather
Beautiful cabins in a great location. Snug and full of luxury features. Spending time in hot tub and around the fire pit at night were great. Very helpful staff.
06/03/2020
Guy
Stunning spot. Beautifully done cabin. Couldn't have asked for anything more in regards to amenities inside the cabin. Finished to a very high spec. Hot tub was perfect for relaxing in on the cold night! Was the perfect spot for both me and the soon to be wife as this is where I popped the question. So very memorable!
04/01/2020
Bradley
We were very lucky to get a day of clear blue skies which really showed off the beautiful landscape of the surrounding area, the perfect place to get away from it all and switch off from the world, we spent a wonderful new years eve at Hazel Cabin, with Barney the dog.
30/12/2019
SALLY
Brilliant relaxing accommodation, The photos don’t fully prepare you for just how smart and tidy it really is
13/12/2019
Daniel
We stayed in the most beautiful cabin, a whole wall of glass doors floor to ceiling. What better way to enjoy the incredible views of the countryside? We were lucky enough to wake up to enjoy a beautiful sunrise one day!
08/11/2019
Hope
The cabin was amazing and above expectations. The lay out was well designed and we had a perfect couple of days
16/10/2019
Hannah
Our stay was wonderful. The breathtaking views, the hot tub outside, the silence was just what the doctor ordered. The cabin itself was well designed, cozy and homely.
13/10/2019
Kiran
Such a relaxing and lovely place. Truly one of the nicest places I've ever stayed, and so close to amazing walks and outdoor activities.
27/09/2019
Lena
My partner and I went for my partners birthday, it was incredible! The area was secluded, quiet and perfect. The cabin itself was 10x better than I expected! Hot tub, fire pit and underfloor heating! What more could you want?
19/09/2019
James
Had an absolutely fantastic stay at Hazel cabin. The place is so beautifully designed and finished, and the attention to detail is spot on. We enjoyed the peace and quiet, watched the sunrise from bed, and walked around the ground and woodland.
We took our puppy with us and she loved enjoying the grounds, and all the thoughtful dog friendly touches!
04/09/2019
Katy
What an amazing little gem! If you want peace and quiet with beautiful views and walks, this place is perfect ! The cabin was beautifully made with amazing little touches. Even provided us dog bowls for our little pup. The views are beautiful, felt so private and relaxed. It was a much needed break for us !
22/05/2019
Emily
The cabins are beautifully crafted with skilful care and precision. The huge glass windows give you views across the fields allowing the sense of being connected to nature from the comfort of the cabin. You can open the doors and let the fresh air in or close up to the night sky and cosy up in-front of the roaring fire. The perfect peaceful escape and stones-throw from Hay, our favourite town of books where you can spend days wandering from bookshop to antique store to deli and more.
24/04/2019
Tessa, Canopy & Stars
Reviews
Lovely tranquil peaceful escape where you could disconnect unplug and chill out
Great not to have a tv !
22/11/2024
Jodie
We stayed at the Hazel Pod and it was lovely. Very clean & modern whilst still retaining that rustic factor. Kitchen was very spacious as was the bedroom & shower.
10/11/2024
Daniel Rhys
The Hazel cabin was the most perfect place for a weekend of relaxation. It was modern, quirky and in a beautiful, quiet location. The hot tub was a perfect way to unwind and we loved the added touch of the fire pit and marshmallows. Waking up with a huge window overlooking the beautiful surroundings was just the cherry on top. Couldn’t have been a better weekend. Thank you so much!
26/07/2024
Jessica
This was our first stay at Hazel Cabin and will definitely not be our last! The cabin was better than expected. It was very secluded and peaceful which is what me and my boyfriend wanted. Highly recommend if you’re after a relaxing break away.
20/07/2024
Jessie
It was lovely, beautiful place in gorgeous countryside, the cabin had everything we needed and more.
01/07/2024
Alice
A lovely break away from it all, immersed in nature. The cabin was warm and cozy. The hot tub was lovely and hot on arrival. Hay on wye was a lovely little town to visit nearby.
26/04/2024
Marie
Perfect location.
Beautiful cabin, well maintained and all amenities provided. Easy booking process and sufficient updates in terms of arrival information/what to expect.
Amazing getaway holiday for couples, lots of privacy and lots of information provided on things to do etc.
Friendly hosts.
20/12/2023
Maddie
We came for our mini moon from Monday - Wednesday as a little digital detox from all the planning and organising and I can honestly say we had the best couple of days. What a beautiful place.
It looked exactly as advertised and was such a magical place to wake up. A few walks in the countryside, champagne by the firepit and a relax in the hot tub. Just perfect. We even stopped by Hay-on- wye
11/12/2023
Danielle
Such a cosy little cabin, it was a perfect getaway for our anniversary, so romantic and secluded! The hot tub was amazing, we never wanted to leave!
16/11/2023
Sarah
Hazel Cabin is stunning, it has everything you need and more. An abundance of resources, privacy, luxury, relaxation, and fresh air. The hot tub and outside fire were the highlights, not to mention the really comfortable bed and stunning view. It is also the most private of all cabins as it is off to the left of the site. I would love to go back.
30/09/2023
Isabella
Beautiful views across Herefordshire. Just the most relaxing stay.
28/07/2023
Georgina
We had a fantastic time, the cabin was lovely, the views amazing, a very relaxing holiday
17/07/2023
Lorraine
We spent a couple of nights at the Hazel cabin as a bit of a last-minute get away and general treat. Had the best time: the cabin was perfect and we were spoiled with good weather so made good use of the fire pit and hot tub. Spent a day exploring the surroundings and local footpaths as part of a run to Bredwardine and had a swim in the Wye there. Fully recommend the Bridge in Whitney for an evening meal and drink overlooking the Wye. Also recommend having a look around Hay on Wye which is a short drive
15/06/2023
Ben
Beautiful location with uninterrupted views across fields. It’s not quiet though! You will hear the competing sounds of birdsong, cows lowing, sheep baa-ing and lambs calling to their mothers.
09/05/2023
Emma
Our stay at Hazel Cabin was amazing. One of the most beautiful and luxury pods I have ever seen, with stunning views and all the amenities you need
07/04/2023
Rebecca
Really enjoyed our stay. The views were fabulous, we loved waking up to them, and spent a lovely evening in the hot tub watching the sunset. It was very private and not overlooked in any way. The cabin was spotlessly clean, well equipped, warm and cosy. The bed was very comfortable and we slept brilliantly. Location-wise, it was just a short drive from Hay-on-Wye which had several eateries, bars and plenty of other amenities. The surrounding countryside of the Wye Valley was stunning. We would love to visit again.
17/03/2023
Abby
We had a really lovely stay we had everything we needed and the staff on site were great. Great recommendations from them too and we loved Hay on Wye
30/12/2022
Hannah
We loved our stay! The cabin has been beautifully designed with everything you could need. The location is perfect - with its own private garden complete with patio, fire pit and looks out onto a field. Hazel felt like the most private of all the cabins due to its location and it backs onto a lovely woodland walk that we enjoyed taking with our dog. The weather was pretty stormy during our stay, but that only added to the cosy atmosphere and we enjoyed cuddling up in front of the fire. Waking up to see the sheep in the field was such a treat. We loved the little touches in the cabin - the lavender body wash made locally, the delicious apple juice and the marshmallows for toasting (used for hot chocolate in our case!), it was all so well thought out.
07/11/2022
Fera
We had a fantastic time at Cynefin retreats and only wish our stay could have been slightly longer! The environment and location is perfect. Close enough to make it an easy distance to travel to, but far enough off the beaten track to feel peaceful. Our pod was spacious, well equipped, comfortable and full of natural light. Checking in and out was easy. We truly had everything we needed to relax and enjoy ourselves.
16/04/2022
Freddie
It was totally relaxing.
01/04/2022
Karen
We loved it! It was the perfect lying in bed with a great view that we’d been after. Lovely location and such a beautiful place to stay in.
28/01/2022
Lidia
We had a fantastic stay at Hazel cabin. Such a peaceful retreat in the wilderness which offered such a calm and relaxing atmosphere in our otherwise busy lives.
21/11/2021
Skye
Absolutely gorgeous cabin, overlooking fields and hills. The hosts thought of everything - even prepping both the log burner and the fire pit for ease of use. All the little touches made for a really special stay.
17/11/2021
Sian
We had a lovely time at Hazel Cabin for the weekend. The cabin is warm (under floor heating is the best) and of course the hot tub. Kitchen and appliances were perfect and everything was clean. The sunrise each morning was absolutely amazing. Will be returning in future!
12/11/2021
SELENA
We had a lovely relaxing time. Cabins,we're very peaceful and local area is beautiful
17/10/2021
liz
We absolutely loved our stay at Cynefin Retreats. It was a stunning location only 10 minute drive from the lovely Haye on Wye. There were great facilities for self catering but also options for eating out/ take away. The hot tub is amazing, drinking prosecco overlooking the beautiful countryside! It is a spacious lodge for two people with plenty of privacy.
23/09/2021
Niamh
It was a fabulous place to use as a base to explore the Brecons. Only 3 hour drive frim home.
01/09/2021
Carol
Had the most wonderful stay in Hazel Cabin. The location was so peaceful, we loved sitting in the hot tub in the evening, listening to the sheep and watching the birds and bats flying past the cabin in the twilight. The cabin had absolutely everything we needed and was beautifully designed had the feel of something between a luxury boutique hotel and an alpine ski lodge. We chose to eat in each evening to make the most of the cabin and the views. Can't recommend enough, we loved our time at Cynefin Retreats.
03/08/2021
Hannah
Bought as a gift voucher for C & S by our son in Australia for Xmas and birthday gifts for 2919. Unable to use until 2021 due to covid. Easy contactless check in. Lovely private cabin and hot tub. Clean comfortable bed. Well equipped functional kitchen. Lovely rain shower. Nice walk through small wood and pet friendly. Easy access to Hay on Wye and surrounding area.
30/04/2021
Pete
We had such a good stay at hazel cabin, it’s beautiful! The underfloor heating is great, so cosy. Very comfy bed, kitchen has everything you need they even left us a lovely cake! Waterfall type shower and the hot tub was a lovely extra, even seen the stars :)
07/12/2020
Heather
Beautiful cabins in a great location. Snug and full of luxury features. Spending time in hot tub and around the fire pit at night were great. Very helpful staff.
06/03/2020
Guy
Stunning spot. Beautifully done cabin. Couldn't have asked for anything more in regards to amenities inside the cabin. Finished to a very high spec. Hot tub was perfect for relaxing in on the cold night! Was the perfect spot for both me and the soon to be wife as this is where I popped the question. So very memorable!
04/01/2020
Bradley
We were very lucky to get a day of clear blue skies which really showed off the beautiful landscape of the surrounding area, the perfect place to get away from it all and switch off from the world, we spent a wonderful new years eve at Hazel Cabin, with Barney the dog.
30/12/2019
SALLY
Brilliant relaxing accommodation, The photos don’t fully prepare you for just how smart and tidy it really is
13/12/2019
Daniel
We stayed in the most beautiful cabin, a whole wall of glass doors floor to ceiling. What better way to enjoy the incredible views of the countryside? We were lucky enough to wake up to enjoy a beautiful sunrise one day!
08/11/2019
Hope
The cabin was amazing and above expectations. The lay out was well designed and we had a perfect couple of days
16/10/2019
Hannah
Our stay was wonderful. The breathtaking views, the hot tub outside, the silence was just what the doctor ordered. The cabin itself was well designed, cozy and homely.
13/10/2019
Kiran
Such a relaxing and lovely place. Truly one of the nicest places I've ever stayed, and so close to amazing walks and outdoor activities.
27/09/2019
Lena
My partner and I went for my partners birthday, it was incredible! The area was secluded, quiet and perfect. The cabin itself was 10x better than I expected! Hot tub, fire pit and underfloor heating! What more could you want?
19/09/2019
James
Had an absolutely fantastic stay at Hazel cabin. The place is so beautifully designed and finished, and the attention to detail is spot on. We enjoyed the peace and quiet, watched the sunrise from bed, and walked around the ground and woodland.
We took our puppy with us and she loved enjoying the grounds, and all the thoughtful dog friendly touches!
04/09/2019
Katy
What an amazing little gem! If you want peace and quiet with beautiful views and walks, this place is perfect ! The cabin was beautifully made with amazing little touches. Even provided us dog bowls for our little pup. The views are beautiful, felt so private and relaxed. It was a much needed break for us !
22/05/2019
Emily
The cabins are beautifully crafted with skilful care and precision. The huge glass windows give you views across the fields allowing the sense of being connected to nature from the comfort of the cabin. You can open the doors and let the fresh air in or close up to the night sky and cosy up in-front of the roaring fire. The perfect peaceful escape and stones-throw from Hay, our favourite town of books where you can spend days wandering from bookshop to antique store to deli and more.
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Lovely tranquil peaceful escape where you could disconnect unplug and chill out Great not to have a tv !
22/11/2024