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This is true seclusion. As if being all alone in the incredible peace of an eight-acre private woodland wasn’t enough, you even have a bridge to step over that separates you and the rest of the world. Once you’ve strolled over and into your floating cabin, you can take in the incredible views, maybe fire up the BBQ or run the bath, and completely relax. If you’re quiet, the wildlife of the woodland will pass by the deck and you can watch the foxes, deer and badgers as they forage below you. You have a fully-equipped kitchen as well as the BBQ and, to complete the indoor/outdoor living, a shower out on the deck. The king-size bed, like the rest of the wagon, was lovingly handcrafted by owner Matt, a skilled woodworker and tree surgeon. He and Amanda have designed Woodman's Wagon to whisk you away from modern life for a few days of natural relaxation. The moment you’re sitting on the deck, with views all the way to the Exe estuary and even out to sea, you know they’ve got it right.
The quiet of the forest and the tranquil bath will be enough to keep you happy for a few days, but you can always work up an appetite for all that soaking by exploring the lovely part of Devon around you. Haldon Forest Park is great for a stroll, a gentle cycle or a picnic, but there are tougher trails and massive hikes on Dartmoor, along the coastal path, or down the Exe estuary. Canoes and paddleboards can be hired nearby and the beach at Dawlish Warren isn’t far off. There are farm shops to discover if you’re eating in, the Orange Elephant ice cream parlour for a delicious treat and plenty of places for dinner if you don’t feel like cooking. The Riverford Farm Field Kitchen and a host of lovely pubs are within easy reach, most notably The Ley Arms, in Kenn, a one-mile walk partly through the woods, so you can have a great pub meal and wander back to your forest retreat by torchlight.
Read more
Essentials
The important stuff
Check in: 4 PM - 6 PM
Check out: 10 AM
Woodman's Wagon is located in a private woodland just outside the village of Kenn. The Owners will meet you in the pub car park and then take you up to the woods and show you around
Please bring a torch, sensible footwear for a woodland, wellies in winter and torches
Please be aware that the woodland is completely on its own with no near neighbours, so it really is a desert island feel. It's an opportunity to get away from the modern world and have a magical woodland adventure, surrounded by wildlife and the natural world
Mobile phone signal available
No plug sockets available so please bring a portable charger
Firewood is provided, extra wood available on request
The space may be suitable for those with limited mobility and wheelchair users. Please contact Canopy & Stars to discuss your specific requirements prior to booking
Sleeping arrangements
One king-size bed
Cooking
Kitchen equipped with two gas hobs, a gas-powered fridge, kettle and sink
Cooking utensils, crockery, and glassware provided
Firepit and BBQ grill
Eco washing up liquid
Washing
Bath tub inside
Outside shower on the deck
Compost loo
Faith in Nature shampoo, conditioner and body wash, hand wash and bubble bath provided
Heating, lighting & bedding
Egyptian bed linen and towels provided
The main source of heat comes from the wood-burner
Solar-powered lighting
Entertainment
Books and magazines
Playing cards
Binoculars
Yoga mats
Read more
Parking & travel
There's enough space around the car park to manoeuvre a wheelchair
The car parking space is 100 yards from the wagon, along a relatively flat woodland path
Exeter St David’s Station is 6 miles away and has wheelchair access – information here
Please note, without a car, guests will not have access to other local amenities such as shop and pub, so please be prepared to bring everything with you
Kennford Post Office and General Store is 30 minutes walk away 1.6 miles and The Ley Arms Pub is a 20 minute walk (0.8 miles). There is a relatively steep hill to get to either
Site & space access
Access to the space is across a field and guests park just inside the woodland
There is a step that's around 6 inches high to get to the access bridge
Owners can provide a ramp upon request
The treehouse is around 100 metres along a level woodland track from the parking space
The treehouse is all on one level
All doorways are wide enough for wheelchairs
Mobility aid
This space doesn’t usually welcome dogs, due to livestock and wildlife – please let the owner know if you’re bringing an assistance dog, so they can prepare for your arrival
There aren’t grab rails in the bathroom and whilst wheelchairs will be able to reach the corner of the bed there isn’t lots of space either side
Getting there
The Wood Life, Kenn, Exeter, Devon EX6 7XH
Exact location and directions will be provided by the owners after booking. Please do follow owner's directions, otherwise Satnav will direct you incorrectly.
Main road turn off, guests instructed to call or text owner at this point. For Woodman's Wagon text Matt on 07980 277971 and for Orchard Wagon text Amanda on 07711 614851:///soups.hems.thousands
By train
Arrive by train and experience the joy of e-biking this summer! From 15th July - 16th September, The Wood Life will be offering two e-bikes for hire and is also part of our Green Travel collection. With around 3-4 hours of battery life, explore the stunning scenery right from your doorstep. Please speak to the owners for more info and how to book. Rental is £35 per day, per bike, plus insurance. If you're not already covered, you can find specialist e-bike insurance via our partners, Laka.
Exteter St Davids is the closest train station. Apple Taxis are based near the station and can be booked in advance
Alternatively, the owners are happy to meet guests at The Ley Arms and chauffer you up to the woods with your luggage
By car
The Wood Life is situated a few miles off the southernmost end of the M5.
From the north
Come all the way down the M5, stay on it past junction 31 and it turns into the A38. Then take the first exit signposted to Kenn and Kennford. As you travel off the slip road you will pass The Gissons Hotel on your left, and then pass the Shell service station on your right and the Exeter Court Hotel on your left.
Take the next left signposted to Kenn.
From the south
On the A38, come past the Exeter racecourse then, almost immediately take the slip signed Kenn and Kennford. After ¾ of a mile you will feed onto the A380 but only for a few hundred yards before taking the slip to Kenn and Kennford. When you come to the ‘T’ junction turn right over the fly over then take the second right to Kenn.
From the East or West
On A30 come all the way to Exeter and then follow signs for A38 Plymouth. Then take the Kenn & Kennford turning off the A38 just under Haldon Hill. As you travel off the slip road you will pass The Gissons Hotel on your left, and then the Shell service station on your right and the Exeter Court Hotel on your left. Take the next left turn signposted to Kenn.
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Food & Drink
Local shops
Nearest supermarket is Sainsbury's in Alphington or there's a Waitrose in Exeter
Country Store at Powderham Castle (1 hour walk) is a local farm shop offering local produce
The local village shop in Kennford (35 minute walk) is great for essentials
Pubs & restaurants
The Ley Arms, Kenn (20 min walk). A traditional village pub in nearby Kenn. It's child-friendly and easily walkable from The Wood Life but there is a steep hill on the way back (good for walking off pudding though!!)
The Anchor, Starcross (3 miles). A truly charming inn, specialising in seafood but offering a menu to suit all tastes. Reputedly over 450 years old, it was originally opened as a Seamen's Mission. Now an old English pub, decked out like a cavernous boat inside, it stages live bands, jazz music and entertainment twice weekly.
The Turf Locks, (4 miles). Serves classic pub food and, when the weather permits, a popular barbecue from their huge beer garden bordered by the Exe Estuary on one side and Turf Locks on the other. The owners pride themselves on being one of the few pubs in the country not accessible by road. Situated in an Area of Outstanding Natural Beauty, walking, cycling and boating are the only ways of reaching it.
Ring of Bells at North Bovey - good west country real ales and a menu full of locally sourced ingredients
The Crab Shack in Teignmouth - fresh to order seafood meals on the beach
The Orange Elephant ice cream parlour, Taverner's Farm (3 miles). Winner of Taste of the West award for its Lime & Elderflower flavour ice cream, they have also come up with such interesting varieties as Cathedral Crunch, Skate Rattle and Roll and the mysterious Muddy Green Wellies. They also make a mean cream tea, have a good farm shop and play equipment for kids and then, of course, there're the orange elephants themselves...
For romantic suppers...
The River Exe Cafe - floating seafood restaurant in Exeter - booking essential!
There are 2 e-bikes available for hire on site for guests staying at Orchard Wagon. With around 3-4 hours of battery life, explore the stunning scenery right from your doorstep. Please speak to the owners for more info and how to book. Rental is £35 per day, per bike, plus insurance. If you're not already covered, you can find specialist e-bike insurance via our partners, Laka.
The Wood Life itself is a place to enjoy getting back to basics. Spend your evenings cooking a BBQ over the fire, lighting the wood-burner and relaxing in the bath tub whilst enjoying the sunset and pointing out the stars.
Sundeck with yoga mats for yoga or meditation
Outdoor & active
Visit the Yew Tree in St Andrew's Churchyard at Kenn which claims to be one of the oldest in the country. Apparently some experts believe the gnarled hollow tree could be close to two thousand years old and potentially predates Christianity itself.
Explore Haldon Forest Park where you can enjoy a quiet stroll and a picnic or hire out bikes or segways if preferred.
The sweeping sands of Dawlish Warren and the open expanse of Dartmoor are both nearby. There are numerous cycling and walking trails in the area and Exeter itself is just a few miles away to the east.
You can hire a bike from Saddles and Paddles in Exeter and cycle along the river and canal right down to The Turf Locks about 5 miles away avoiding any roads. Or go no further than the Double Locks, another good pub on the edge of Exeter. Saddles and Paddles also hire out canoes and kayaks (hence the name) and offer basic tuition if you've never canoed before.
Or swing through the trees at Go Ape! Haldon Forest with two incredible zip slides offering amazing views over Dartmoor.
Places to visit
Powderham Castle is about a mile away, located in a unique, picturesque setting beside the Exe estuary. Housing over six hundred years worth of history as one of England's oldest family homes, there is plenty to explore both inside and out, situated in the centre of a deer park home to around 600 fallow deer. They hold concerts and events and you can even try out Yoga in front of the fire in the great hall.
Dartmoor National Park is only 5 miles away and great to explore. There are other National Trust places worth visiting close by such as Killerton and Castle Drogo.
Exeter is only a 15 minute drive away and has a magnificent cathedral. Also worth touring are Exeter's Underground Passages that date back to 14th Century with tours available, along with many other historic sites and lots of shopping.
Read more
Meet your hosts
The Wood Life is a small family run business that has sprung from a deep love of the woods. Matt’s family have lived around the small village of Kenn since the 16th Century.
Environmental policy
Matt and Amanda have a strong connection with woodland life, Matt through his 17 years as a tree surgeon and teacher and Amanda through her work in conservation. Together the pair have tried to create a wonderful, fun and sustainable experience of life in the woods. They try and use local and recycled products where they can and aim for the business to be ethical and environmentally sensitive. Firewood is all provided from sustainably managed local woodlands.
Wildlife
Matt and Amanda are also working on enhancing the biodiversity of the woodlands and their land holdings for the benefit of rare and endangered species of wildlife. There are foxes, deer and badgers living in the woods and a large variety of bird life from owls to woodpeckers. Watch the buzzards soaring and the bees buzzing round the wildflowers.
This is true seclusion. As if being all alone in the incredible peace of an eight-acre private woodland wasn’t enough, you even have a bridge to step over that separates you and the rest of the world. Once you’ve strolled over and into your floating cabin, you can take in the incredible views, maybe fire up the BBQ or run the bath, and completely relax. If you’re quiet, the wildlife of the woodland will pass by the deck and you can watch the foxes, deer and badgers as they forage below you. You have a fully-equipped kitchen as well as the BBQ and, to complete the indoor/outdoor living, a shower out on the deck. The king-size bed, like the rest of the wagon, was lovingly handcrafted by owner Matt, a skilled woodworker and tree surgeon. He and Amanda have designed Woodman's Wagon to whisk you away from modern life for a few days of natural relaxation. The moment you’re sitting on the deck, with views all the way to the Exe estuary and even out to sea, you know they’ve got it right.
The quiet of the forest and the tranquil bath will be enough to keep you happy for a few days, but you can always work up an appetite for all that soaking by exploring the lovely part of Devon around you. Haldon Forest Park is great for a stroll, a gentle cycle or a picnic, but there are tougher trails and massive hikes on Dartmoor, along the coastal path, or down the Exe estuary. Canoes and paddleboards can be hired nearby and the beach at Dawlish Warren isn’t far off. There are farm shops to discover if you’re eating in, the Orange Elephant ice cream parlour for a delicious treat and plenty of places for dinner if you don’t feel like cooking. The Riverford Farm Field Kitchen and a host of lovely pubs are within easy reach, most notably The Ley Arms, in Kenn, a one-mile walk partly through the woods, so you can have a great pub meal and wander back to your forest retreat by torchlight.
Woodman's Wagon is located in a private woodland just outside the village of Kenn. The Owners will meet you in the pub car park and then take you up to the woods and show you around
Please bring a torch, sensible footwear for a woodland, wellies in winter and torches
Please be aware that the woodland is completely on its own with no near neighbours, so it really is a desert island feel. It's an opportunity to get away from the modern world and have a magical woodland adventure, surrounded by wildlife and the natural world
Mobile phone signal available
No plug sockets available so please bring a portable charger
Firewood is provided, extra wood available on request
The space may be suitable for those with limited mobility and wheelchair users. Please contact Canopy & Stars to discuss your specific requirements prior to booking
Sleeping arrangements
One king-size bed
Cooking
Kitchen equipped with two gas hobs, a gas-powered fridge, kettle and sink
Cooking utensils, crockery, and glassware provided
Firepit and BBQ grill
Eco washing up liquid
Washing
Bath tub inside
Outside shower on the deck
Compost loo
Faith in Nature shampoo, conditioner and body wash, hand wash and bubble bath provided
Heating, lighting & bedding
Egyptian bed linen and towels provided
The main source of heat comes from the wood-burner
There's enough space around the car park to manoeuvre a wheelchair
The car parking space is 100 yards from the wagon, along a relatively flat woodland path
Exeter St David’s Station is 6 miles away and has wheelchair access – information here
Please note, without a car, guests will not have access to other local amenities such as shop and pub, so please be prepared to bring everything with you
Kennford Post Office and General Store is 30 minutes walk away 1.6 miles and The Ley Arms Pub is a 20 minute walk (0.8 miles). There is a relatively steep hill to get to either
Site & space access
Access to the space is across a field and guests park just inside the woodland
There is a step that's around 6 inches high to get to the access bridge
Owners can provide a ramp upon request
The treehouse is around 100 metres along a level woodland track from the parking space
The treehouse is all on one level
All doorways are wide enough for wheelchairs
Mobility aid
This space doesn’t usually welcome dogs, due to livestock and wildlife – please let the owner know if you’re bringing an assistance dog, so they can prepare for your arrival
There aren’t grab rails in the bathroom and whilst wheelchairs will be able to reach the corner of the bed there isn’t lots of space either side
Exact location and directions will be provided by the owners after booking. Please do follow owner's directions, otherwise Satnav will direct you incorrectly.
Main road turn off, guests instructed to call or text owner at this point. For Woodman's Wagon text Matt on 07980 277971 and for Orchard Wagon text Amanda on 07711 614851:///soups.hems.thousands
By train
Arrive by train and experience the joy of e-biking this summer! From 15th July - 16th September, The Wood Life will be offering two e-bikes for hire and is also part of our Green Travel collection. With around 3-4 hours of battery life, explore the stunning scenery right from your doorstep. Please speak to the owners for more info and how to book. Rental is £35 per day, per bike, plus insurance. If you're not already covered, you can find specialist e-bike insurance via our partners, Laka.
Exteter St Davids is the closest train station. Apple Taxis are based near the station and can be booked in advance
Alternatively, the owners are happy to meet guests at The Ley Arms and chauffer you up to the woods with your luggage
By car
The Wood Life is situated a few miles off the southernmost end of the M5.
From the north
Come all the way down the M5, stay on it past junction 31 and it turns into the A38. Then take the first exit signposted to Kenn and Kennford. As you travel off the slip road you will pass The Gissons Hotel on your left, and then pass the Shell service station on your right and the Exeter Court Hotel on your left.
Take the next left signposted to Kenn.
From the south
On the A38, come past the Exeter racecourse then, almost immediately take the slip signed Kenn and Kennford. After ¾ of a mile you will feed onto the A380 but only for a few hundred yards before taking the slip to Kenn and Kennford. When you come to the ‘T’ junction turn right over the fly over then take the second right to Kenn.
From the East or West
On A30 come all the way to Exeter and then follow signs for A38 Plymouth. Then take the Kenn & Kennford turning off the A38 just under Haldon Hill. As you travel off the slip road you will pass The Gissons Hotel on your left, and then the Shell service station on your right and the Exeter Court Hotel on your left. Take the next left turn signposted to Kenn.
Nearest supermarket is Sainsbury's in Alphington or there's a Waitrose in Exeter
Country Store at Powderham Castle (1 hour walk) is a local farm shop offering local produce
The local village shop in Kennford (35 minute walk) is great for essentials
Pubs & restaurants
The Ley Arms, Kenn (20 min walk). A traditional village pub in nearby Kenn. It's child-friendly and easily walkable from The Wood Life but there is a steep hill on the way back (good for walking off pudding though!!)
The Anchor, Starcross (3 miles). A truly charming inn, specialising in seafood but offering a menu to suit all tastes. Reputedly over 450 years old, it was originally opened as a Seamen's Mission. Now an old English pub, decked out like a cavernous boat inside, it stages live bands, jazz music and entertainment twice weekly.
The Turf Locks, (4 miles). Serves classic pub food and, when the weather permits, a popular barbecue from their huge beer garden bordered by the Exe Estuary on one side and Turf Locks on the other. The owners pride themselves on being one of the few pubs in the country not accessible by road. Situated in an Area of Outstanding Natural Beauty, walking, cycling and boating are the only ways of reaching it.
Ring of Bells at North Bovey - good west country real ales and a menu full of locally sourced ingredients
The Crab Shack in Teignmouth - fresh to order seafood meals on the beach
The Orange Elephant ice cream parlour, Taverner's Farm (3 miles). Winner of Taste of the West award for its Lime & Elderflower flavour ice cream, they have also come up with such interesting varieties as Cathedral Crunch, Skate Rattle and Roll and the mysterious Muddy Green Wellies. They also make a mean cream tea, have a good farm shop and play equipment for kids and then, of course, there're the orange elephants themselves...
For romantic suppers...
The River Exe Cafe - floating seafood restaurant in Exeter - booking essential!
There are 2 e-bikes available for hire on site for guests staying at Orchard Wagon. With around 3-4 hours of battery life, explore the stunning scenery right from your doorstep. Please speak to the owners for more info and how to book. Rental is £35 per day, per bike, plus insurance. If you're not already covered, you can find specialist e-bike insurance via our partners, Laka.
The Wood Life itself is a place to enjoy getting back to basics. Spend your evenings cooking a BBQ over the fire, lighting the wood-burner and relaxing in the bath tub whilst enjoying the sunset and pointing out the stars.
Sundeck with yoga mats for yoga or meditation
Outdoor & active
Visit the Yew Tree in St Andrew's Churchyard at Kenn which claims to be one of the oldest in the country. Apparently some experts believe the gnarled hollow tree could be close to two thousand years old and potentially predates Christianity itself.
Explore Haldon Forest Park where you can enjoy a quiet stroll and a picnic or hire out bikes or segways if preferred.
The sweeping sands of Dawlish Warren and the open expanse of Dartmoor are both nearby. There are numerous cycling and walking trails in the area and Exeter itself is just a few miles away to the east.
You can hire a bike from Saddles and Paddles in Exeter and cycle along the river and canal right down to The Turf Locks about 5 miles away avoiding any roads. Or go no further than the Double Locks, another good pub on the edge of Exeter. Saddles and Paddles also hire out canoes and kayaks (hence the name) and offer basic tuition if you've never canoed before.
Or swing through the trees at Go Ape! Haldon Forest with two incredible zip slides offering amazing views over Dartmoor.
Places to visit
Powderham Castle is about a mile away, located in a unique, picturesque setting beside the Exe estuary. Housing over six hundred years worth of history as one of England's oldest family homes, there is plenty to explore both inside and out, situated in the centre of a deer park home to around 600 fallow deer. They hold concerts and events and you can even try out Yoga in front of the fire in the great hall.
Dartmoor National Park is only 5 miles away and great to explore. There are other National Trust places worth visiting close by such as Killerton and Castle Drogo.
Exeter is only a 15 minute drive away and has a magnificent cathedral. Also worth touring are Exeter's Underground Passages that date back to 14th Century with tours available, along with many other historic sites and lots of shopping.
The Wood Life is a small family run business that has sprung from a deep love of the woods. Matt’s family have lived around the small village of Kenn since the 16th Century.
Environmental policy
Matt and Amanda have a strong connection with woodland life, Matt through his 17 years as a tree surgeon and teacher and Amanda through her work in conservation. Together the pair have tried to create a wonderful, fun and sustainable experience of life in the woods. They try and use local and recycled products where they can and aim for the business to be ethical and environmentally sensitive. Firewood is all provided from sustainably managed local woodlands.
Wildlife
Matt and Amanda are also working on enhancing the biodiversity of the woodlands and their land holdings for the benefit of rare and endangered species of wildlife. There are foxes, deer and badgers living in the woods and a large variety of bird life from owls to woodpeckers. Watch the buzzards soaring and the bees buzzing round the wildflowers.
We had a wonderful off grid stay at Amanda and Matt's Treehouse . It was lovely to meet both of them and Amanda gave us a very warm welcome . A great place to unwind and enjoy nature on our doorstep . We loved the recycled furniture and portholes . Everything was well thought out including the outside space with shower. The Harvest Super Moon during our stay was an added bonus .
18/09/2024
Geoff
We stayed for my partners birthday, which was amazing. We both had an exceptional time and will be looking to return in future
19/07/2024
issy
Absolutely wonderful
19/04/2024
Trisha
We had a beautiful time in the treehouse for my husbands 60th Birthday.Off grid cabin surrounded by woodland and rolling hills.Peace and quiet and solitude from the outside world watching nature from an amazing viewing deck .In the evenings,we had the firepit roaring,glass of red in hand!
We visited quirky Totnes and did the round Robin which included a steam train ride with great views of the coastline and a cruise along the river Dart which was really interesting and we were even lucky enough to see some seals!
On returning, we fired up the water heater the old fashioned way with wood and kindling and had a wonderful bath overlooking the greenery from the big window and then fell into the most comfy bed ever!...Lovely stay and would highly recommend!
25/09/2023
Cathryn
We had a very relaxing stay at the Woodmans Wagon. It was in a lovely setting away from the hustle and bustle of everyday life.
Listening to nature all around you is both relaxing and fulfilling, it feels like you have gone on a retreat.
Getting to spend time as a couple instead of being a parent or carer for an elderly member of your family is essential as you can come back relaxed, invigorated and clear of mind.
Truly an experience I would not of wanted to miss and will definitely be booking again.
11/09/2023
David
One of the most wonderful experiences we have had for a long time! Everything about the stay was just perfect and it ticked all the right boxes!
We left feeling recharged, refreshed and relaxed.
The wagon was beautifully made and the surroundings were stunning.
Matt the owner was very friendly
03/08/2023
Chris
Such a beautiful setting - we had the most relaxing time, long lazy baths gazing at the view, toasting crumpets on the fire and wrapping up warm to enjoy the campfire.
07/04/2023
Julie
Matt the host was very helpful and nice, we would be able to reach him if we needed anything.
The place was breath taking, full of life, very secluded, relaxing like a fairy tale.
The wagon was very clean and cosy and had everything we needed.
To appreciate better you just need to be in silence, so you can take everything in.
We did yoga and meditation on the deck, we did a fire on the Indian firepit.
Was lovely to hear the sound of all the animals, to see the sheeps, deers, cows etc and hear the tree shaking and the winds.
That place is magical and we would like to go back.
The view was breath taking and you can really feel the love and connection with nature.
03/04/2023
Marta
We found this break away a complete 'time out' from all the hub up of our 'normal' life. It's the sort of abode we would aspire to live as a new 'normal'. It really makes you consider what you really need to call home & to live in a more eco friendly way. The natural environment amongst the woodland, with the canopy of trees, with an opening for the stars at night, the creatures that dwell there & appreciating the wellness that gives to the frazzled soul. Absolutely loved this place. Matt & Amanda were perfect hosts. There at the beginning of the adventure & left us to our own devices but softly aware of them if we needed them. Perfect construction of craftsmanship & thoughtfulness to nature, as well as the guests sharing it. Simple but majestic.
17/10/2022
SARAH
Wonderful stay, the cabin had everything we needed and such a beautiful location and the cabin itself was beautiful.
16/09/2022
Philip
We had an idyllic 3 nights at the wagon. Matt met us upon our arrival and showed us how everything worked. The outside shower was a quirky but brilliant concept.
26/08/2022
John
Totally peaceful and private, a real get away from it all. Variable weather allowed us to have a bbq in the blazing sun, lighting the log burner as raining and chilly, bathing with the most amazing view and the sheer novelty of an outside shower. We absolutely loved our stay and left with a feeling of having totally relaxed on our break
18/07/2022
Jan
Absolutely magnificent. Back to nature but with the necessary amount of creature comforts. The sun deck is fabulous. We never left the cabin ( apart from meal at Ley Arms) in 3 days. The privacy and solitude was liberating. Inspiring work by Matt. Never forget it.
10/06/2022
susanna
From the moment Amanda met us it felt like we were going somewhere special...the fact we had to follow someone to our destination made it feel all the more remote. Driving across the field full of sheep and cows to our own private ‘wood island’ with such amazing views put such a HUGE smile on my face, the woods themselves filled with the scent of bluebells was gorgeous, all of this just added to the winding walk through the woods till we could finally see our home for the next few days. It was simply and beautiful set up. The bed was beautiful and comfortable, the bath with those views was sublime and the shower was completely liberating...the whole pace of life made for a perfect escape.
06/05/2022
Nicky
We really enjoyed or stay in the woodmans wagon. It has been completed to a very high standard with everthing you could need provided. The setting in the woods is beautiful and the local wildlife charming. Plenty of nice walks in the surrounding area but the wagon is so comfortable we did not want to leave. A soak in the bath was heavenly.
01/10/2021
Kate
We had a wonderful stay here, the whole setting was fantastic and beautiful. Very peaceful. The wagon we stayed in was gorgeous, very cosy and well-designed. We had everything we needed and lots of peace and quiet. But also close to some nice pubs and restaurants.
20/09/2021
Richard
We've stayed at three places from C & Stars now and this was easily our favourite. The wagon/treehouse is so beautifully built and maintained. Unlike the previous places we've stayed this truly felt secluded, being encamped in our own private woodland. The privacy and cosiness was unparalleled and having a bath overlooking the view and stargazing on the deck are experiences we'll never forget
27/08/2021
joel
Arriving at Woodman’s Wagon Treehouse was just jaw dropping, being led through the ancient woodland that it’s set in is paradise in itself and then you see the cabin nestled in the trees and it’s just perfect in every way. From the beautiful smoky scent to the sounds of nature, everything about this place is peaceful. The view from the deck all across the rolling fields take your vision right out to sea, it’s incredible. We couldn’t have asked for more, it was everything we wanted.
20/08/2021
Victoria
We had a brilliant time. We chose to stay over our wedding/honeymoon and was a perfect way to unwind. Matt was very welcoming and allowed us to check in earlier than normal which was very much appreciated.
06/08/2021
Dean
Our stay at the Woodman's Wagon Treehouse was incredible - it is such a special place and is tonic for the soul. Thoroughly thoroughly recommend.
02/08/2021
Alison A
It was fantastic, we fully recharged our batteries and loved everything about our stay. Matt and Amanda were lovely hosts and even provided a bottle of bubbles to celebrate our honeymoon. The wagon is truly secluded and a tranquil heaven to relax in.
26/07/2021
Alex
We had a fabulous stay here for our mini-moon - the setting is idyllic, in the middle of an ancient woodland and surrounded by wildlife. The treehouse itself is beautifully crafted and cosy, with a gorgeous view from the decking. We had a very warm welcome from Matt, who kindly escorted us from the Ley Arms, and they very generously left us a bottle of champagne to celebrate our honeymoon! There are a lot of things to do around the area (can highly recommend the riverford field kitchen - make sure you book well in advance), but it was equally enjoyable to sit in the bath or on the decking and watch nature, or snuggle up by the woodburner while it was raining. We felt very relaxed by the end of our short stay! Many thanks to Matt and Amanda for creating such a wonderful retreat.
02/07/2021
Sophie
We had a wonderful few days in this woodland hideaway. We had made
various reservations but cancelled most to enjoy chilling out on the deck in the beautiful weather and using the local shop and pub.
14/06/2021
Sarah
A wonderful and magical stay in a completely secluded location. Very comfortable and well equipped wagon, we loved every second of it and felt emotional leaving this slow life!
16/04/2021
Marie-Sophie
If you want to escape to a beautifully designed treehouse within a private woodland and be given the gift of time to appreciate the small things then this is the place for you! Listening to the birds with the gorgeous view from every window was bliss. Matt could not have been a more accommodating host. We loved chatting to him about his creation. This stay exceeding our expectations. We fully recommend the local pub The Ley Arms which served fantastic food! Thank you for having us!
25/09/2020
Carla
Beautiful luxury glamping experience. Really quirky cabin, it felt like living in a movie set!
14/09/2020
Hannah
Wonderful stay. Everything you need has been provided. All to a high standard.
27/07/2020
Penelope
Amazing, couldn't have asked for a more perfect weekend. So secluded and the perfect escape!
17/07/2020
issy
We had the most wonderful stay at the Woodman’s Cabin. It’s been designed beautifully. Such a romantic spot to hide away. We loved working for the hot bath. Was so worth it. We are already planning another visit for the future. Thanks Amanda and Matt you did a great job!
23/10/2019
Flo
Such a lovely warm welcome from owner Matt and well informed prior to setting off by Amanda. Together they have created a beautiful, off the grid and private glamping spot. Although weather was not on our side over our stay we were still able to enjoy the outdoors, a hot bath with breathtaking views each morning and cosy indoor snuggles! There’s everything you need in the wagon for a comfortable stay. We will be back to visit (hoping to enjoy summer weather next time).
We really didn’t want to leave!
04/10/2019
Georgina
We're super excited to be adding Matt & Amanda's latest space. A wonderful addition to the collection. The feedback for Orchard Wagon should give you a good feel for what it will be like. Book a stay and be the first to write a review!
26/07/2019
The Canopy & Stars Team
Reviews
We had a wonderful off grid stay at Amanda and Matt's Treehouse . It was lovely to meet both of them and Amanda gave us a very warm welcome . A great place to unwind and enjoy nature on our doorstep . We loved the recycled furniture and portholes . Everything was well thought out including the outside space with shower. The Harvest Super Moon during our stay was an added bonus .
18/09/2024
Geoff
We stayed for my partners birthday, which was amazing. We both had an exceptional time and will be looking to return in future
19/07/2024
issy
Absolutely wonderful
19/04/2024
Trisha
We had a beautiful time in the treehouse for my husbands 60th Birthday.Off grid cabin surrounded by woodland and rolling hills.Peace and quiet and solitude from the outside world watching nature from an amazing viewing deck .In the evenings,we had the firepit roaring,glass of red in hand!
We visited quirky Totnes and did the round Robin which included a steam train ride with great views of the coastline and a cruise along the river Dart which was really interesting and we were even lucky enough to see some seals!
On returning, we fired up the water heater the old fashioned way with wood and kindling and had a wonderful bath overlooking the greenery from the big window and then fell into the most comfy bed ever!...Lovely stay and would highly recommend!
25/09/2023
Cathryn
We had a very relaxing stay at the Woodmans Wagon. It was in a lovely setting away from the hustle and bustle of everyday life.
Listening to nature all around you is both relaxing and fulfilling, it feels like you have gone on a retreat.
Getting to spend time as a couple instead of being a parent or carer for an elderly member of your family is essential as you can come back relaxed, invigorated and clear of mind.
Truly an experience I would not of wanted to miss and will definitely be booking again.
11/09/2023
David
One of the most wonderful experiences we have had for a long time! Everything about the stay was just perfect and it ticked all the right boxes!
We left feeling recharged, refreshed and relaxed.
The wagon was beautifully made and the surroundings were stunning.
Matt the owner was very friendly
03/08/2023
Chris
Such a beautiful setting - we had the most relaxing time, long lazy baths gazing at the view, toasting crumpets on the fire and wrapping up warm to enjoy the campfire.
07/04/2023
Julie
Matt the host was very helpful and nice, we would be able to reach him if we needed anything.
The place was breath taking, full of life, very secluded, relaxing like a fairy tale.
The wagon was very clean and cosy and had everything we needed.
To appreciate better you just need to be in silence, so you can take everything in.
We did yoga and meditation on the deck, we did a fire on the Indian firepit.
Was lovely to hear the sound of all the animals, to see the sheeps, deers, cows etc and hear the tree shaking and the winds.
That place is magical and we would like to go back.
The view was breath taking and you can really feel the love and connection with nature.
03/04/2023
Marta
We found this break away a complete 'time out' from all the hub up of our 'normal' life. It's the sort of abode we would aspire to live as a new 'normal'. It really makes you consider what you really need to call home & to live in a more eco friendly way. The natural environment amongst the woodland, with the canopy of trees, with an opening for the stars at night, the creatures that dwell there & appreciating the wellness that gives to the frazzled soul. Absolutely loved this place. Matt & Amanda were perfect hosts. There at the beginning of the adventure & left us to our own devices but softly aware of them if we needed them. Perfect construction of craftsmanship & thoughtfulness to nature, as well as the guests sharing it. Simple but majestic.
17/10/2022
SARAH
Wonderful stay, the cabin had everything we needed and such a beautiful location and the cabin itself was beautiful.
16/09/2022
Philip
We had an idyllic 3 nights at the wagon. Matt met us upon our arrival and showed us how everything worked. The outside shower was a quirky but brilliant concept.
26/08/2022
John
Totally peaceful and private, a real get away from it all. Variable weather allowed us to have a bbq in the blazing sun, lighting the log burner as raining and chilly, bathing with the most amazing view and the sheer novelty of an outside shower. We absolutely loved our stay and left with a feeling of having totally relaxed on our break
18/07/2022
Jan
Absolutely magnificent. Back to nature but with the necessary amount of creature comforts. The sun deck is fabulous. We never left the cabin ( apart from meal at Ley Arms) in 3 days. The privacy and solitude was liberating. Inspiring work by Matt. Never forget it.
10/06/2022
susanna
From the moment Amanda met us it felt like we were going somewhere special...the fact we had to follow someone to our destination made it feel all the more remote. Driving across the field full of sheep and cows to our own private ‘wood island’ with such amazing views put such a HUGE smile on my face, the woods themselves filled with the scent of bluebells was gorgeous, all of this just added to the winding walk through the woods till we could finally see our home for the next few days. It was simply and beautiful set up. The bed was beautiful and comfortable, the bath with those views was sublime and the shower was completely liberating...the whole pace of life made for a perfect escape.
06/05/2022
Nicky
We really enjoyed or stay in the woodmans wagon. It has been completed to a very high standard with everthing you could need provided. The setting in the woods is beautiful and the local wildlife charming. Plenty of nice walks in the surrounding area but the wagon is so comfortable we did not want to leave. A soak in the bath was heavenly.
01/10/2021
Kate
We had a wonderful stay here, the whole setting was fantastic and beautiful. Very peaceful. The wagon we stayed in was gorgeous, very cosy and well-designed. We had everything we needed and lots of peace and quiet. But also close to some nice pubs and restaurants.
20/09/2021
Richard
We've stayed at three places from C & Stars now and this was easily our favourite. The wagon/treehouse is so beautifully built and maintained. Unlike the previous places we've stayed this truly felt secluded, being encamped in our own private woodland. The privacy and cosiness was unparalleled and having a bath overlooking the view and stargazing on the deck are experiences we'll never forget
27/08/2021
joel
Arriving at Woodman’s Wagon Treehouse was just jaw dropping, being led through the ancient woodland that it’s set in is paradise in itself and then you see the cabin nestled in the trees and it’s just perfect in every way. From the beautiful smoky scent to the sounds of nature, everything about this place is peaceful. The view from the deck all across the rolling fields take your vision right out to sea, it’s incredible. We couldn’t have asked for more, it was everything we wanted.
20/08/2021
Victoria
We had a brilliant time. We chose to stay over our wedding/honeymoon and was a perfect way to unwind. Matt was very welcoming and allowed us to check in earlier than normal which was very much appreciated.
06/08/2021
Dean
Our stay at the Woodman's Wagon Treehouse was incredible - it is such a special place and is tonic for the soul. Thoroughly thoroughly recommend.
02/08/2021
Alison A
It was fantastic, we fully recharged our batteries and loved everything about our stay. Matt and Amanda were lovely hosts and even provided a bottle of bubbles to celebrate our honeymoon. The wagon is truly secluded and a tranquil heaven to relax in.
26/07/2021
Alex
We had a fabulous stay here for our mini-moon - the setting is idyllic, in the middle of an ancient woodland and surrounded by wildlife. The treehouse itself is beautifully crafted and cosy, with a gorgeous view from the decking. We had a very warm welcome from Matt, who kindly escorted us from the Ley Arms, and they very generously left us a bottle of champagne to celebrate our honeymoon! There are a lot of things to do around the area (can highly recommend the riverford field kitchen - make sure you book well in advance), but it was equally enjoyable to sit in the bath or on the decking and watch nature, or snuggle up by the woodburner while it was raining. We felt very relaxed by the end of our short stay! Many thanks to Matt and Amanda for creating such a wonderful retreat.
02/07/2021
Sophie
We had a wonderful few days in this woodland hideaway. We had made
various reservations but cancelled most to enjoy chilling out on the deck in the beautiful weather and using the local shop and pub.
14/06/2021
Sarah
A wonderful and magical stay in a completely secluded location. Very comfortable and well equipped wagon, we loved every second of it and felt emotional leaving this slow life!
16/04/2021
Marie-Sophie
If you want to escape to a beautifully designed treehouse within a private woodland and be given the gift of time to appreciate the small things then this is the place for you! Listening to the birds with the gorgeous view from every window was bliss. Matt could not have been a more accommodating host. We loved chatting to him about his creation. This stay exceeding our expectations. We fully recommend the local pub The Ley Arms which served fantastic food! Thank you for having us!
25/09/2020
Carla
Beautiful luxury glamping experience. Really quirky cabin, it felt like living in a movie set!
14/09/2020
Hannah
Wonderful stay. Everything you need has been provided. All to a high standard.
27/07/2020
Penelope
Amazing, couldn't have asked for a more perfect weekend. So secluded and the perfect escape!
17/07/2020
issy
We had the most wonderful stay at the Woodman’s Cabin. It’s been designed beautifully. Such a romantic spot to hide away. We loved working for the hot bath. Was so worth it. We are already planning another visit for the future. Thanks Amanda and Matt you did a great job!
23/10/2019
Flo
Such a lovely warm welcome from owner Matt and well informed prior to setting off by Amanda. Together they have created a beautiful, off the grid and private glamping spot. Although weather was not on our side over our stay we were still able to enjoy the outdoors, a hot bath with breathtaking views each morning and cosy indoor snuggles! There’s everything you need in the wagon for a comfortable stay. We will be back to visit (hoping to enjoy summer weather next time).
We really didn’t want to leave!
04/10/2019
Georgina
We're super excited to be adding Matt & Amanda's latest space. A wonderful addition to the collection. The feedback for Orchard Wagon should give you a good feel for what it will be like. Book a stay and be the first to write a review!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We had a wonderful off grid stay at Amanda and Matt's Treehouse . It was lovely to meet both of them and Amanda gave us a very warm welcome . A great place to unwind and enjoy nature on our doorstep . We loved the recycled furniture and portholes . Everything was well thought out including the outside space with shower. The Harvest Super Moon during our stay was an added bonus .
18/09/2024