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You'll approach the Lakeside Lodge down steps carved out of the slope and through a fancy, carved door. This treehouse is in fact made up of three pentagon-shaped rooms, co-built by owner Stéphane. The kitchen and living area makes up the central room, spacious with a high, beamed ceiling. You couldn’t be closer to the trees; there are two tree trunks (one ash and one oak) growing up and through the high ceiling, framing the view over the lake through the large windows. Off this room is the main double bedroom, with an ensuite bathroom and walk-in shower. Finally, a mini staircase leads up to the cosy upstairs bedroom, perfect for kids, with fun cut-out windows in the shape of an oak leaf and eagle.
Perhaps best of all is the large terrace overlooking the lake, where you can sit back in the rustic, wooden chairs and enjoy the view and the wildlife around you while you sip a cool drink. You'll be self-catering, but consider the Treehouse Cabin just out of sight through the trees if you'd like your breakfast provided in a hamper for you.
Back down on the ground, there’s an outdoor swimming pool and hot tub within the 20 acres of grounds, plenty of outdoor games equipment, you can fish in the lake and there are bikes available to borrow. Château Gauthié is surrounded by hiking trails if you want to explore a bit further and there's plenty to visit nearby from medieval villages and châteaux to natural caves.
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Essentials
The important stuff
Check in is from 4pm
Check out is before 11am
Parents should please be aware that young children must be supervised around the lake and swimming pool
There is no Wi-Fi in the cabins themselves, but there is Wi-Fi in the common area in the main building which is open to all guests
Sleeping arrangements
1 double bedroom and 2nd bedroom with 3 singles (can be made into second double)
Extra space available
Space
for 3 adults
from €25 per adult per night 3 single bunks in upstairs bedroom (flexible arrangement). Can be used for children at same rate.
Space
for 1 baby
no charge.
It is possible to REPLACE one of the 3 upstairs beds with a travel cot, available by arrangement
Kids & Pets
Children welcome. Sorry no pets.
Cooking
Private kitchen in treehouse with gas stove, electric oven and microwave
Kettle, coffee machine and teapot
Fridge with freezer compartment
Dishwasher
Toaster
All crockery, cutlery and kitchen utensils provided
Washing
Bathroom with walk in shower and flushing toilet
Heating, lighting & bedding
Electric heating and lighting throughout
Plug sockets throughout
Bed linen and towels provided
Entertainment
Cards, Connect 4, chess
Selection of books in English
More books and TV in communal areas in the château
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Getting there
Château Gauthié, 24560 Issigeac Monmarvès, FRANCE
By plane
Bergerac Airport is just a 20 minute drive away. A taxi from here will cost about €40. Alternatively, it may be easier to get flights to Bordeaux Airport, which is about a 2 hour drive away.
By train
The nearest train station is Bergerac, 20km away. As above, a taxi will be around €40.
By car
From Bergerac, follow N21 towards Agen/Aéroport Bergerac-Roumanière. After 10km take the D14 on the left towards Issigeac. In Issigeac, follow the D21 towards Castillonnes. Drive for 2km. Just after the Monmarves/Eyrenville intersection, “Château Gauthié” is indicated on the left in the little pine wood.
From the South, leaving Castillonnes, exit N21 on the right towards Issigeac. After 8km, “Château Gauthié” is indicated on the right in the little pine wood, just before the Eyrenville/Monmarves intersection.
GPS information : GPS : 44°42’11’’N / 0°36’27’’E (44.703619 X 0.607681)
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Food & Drink
At Château Gauthié
It is sometimes possible to order dinner in the main château, as long as this is booked in advance and there are a minimum of 4 adult diners. This is €40 per persons for a 3 course meal and wine.
La Brucelière, Issigeac (3km) - best quality/price ratio. Closed Tuesdays and Wednesdays.
El Borini, Issigeac (3km) - local and world influences. Fantastic setting with beautiful terrace facing the château.
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Activities
At Château Gauthié
As well as the shared swimming pool and fantastic outdoor hot tub, there's a range of games equipment available, for badminton, croquet,
pétanque (French bowls) and ping-pong. Basic fishing rods are provided if you want to fish in the lake (more experienced fisherman might prefer to bring their own), or there are bikes available to borrow if you want to go exploring.
Sarlat (80km/1h30) are worth a visit for the towns themselves and for the church Saint-Front and prehistorical musemum "Vesuna" in the case of Périgueux.
Issigeac (3km) - visit the potter and glass blower
Beaumont-du-Périgord (20km)
Eymet (25km)
Villeréal (15km)
Monpazier (30km)
Monflanquin (30km)
All these are medieval, picturesque, a nice collection of them called Bastides, a local name for "new" square mapped towns of the late 13th early 14th century, some were British, some where French landmarks/quarters during the 100 Year War.
Bridoire (25km- with old games – great for families)
Medieval Festival and shows in the summer, touring around the villages of the area
Summer 'Marchés Nocturnes' in the whole area - casual outdoor evening meals from local foodstalls set in villages or vineyards or farms with music – holiday atmosphere
Outdoor & Active
180km of hiking trails around Issigeac, 17 loops around Issigeac
(2km)
Tennis - 3km away in Issigeac (ask at the Tourist Office in Issigeac to get the key)
Jazz Pourpre -Perigord Festival in May in Bergerac area
Spring and Autumn “Jazz en Chais” (Jazz in Cellars) concerts
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Meet your hosts
After many years spent in Paris and London, owners Florence and Stéphane moved to the country to bring up their children in the same sort of environment that they themselves had known as kids. And in any case, Florence was longing to do some gardening, and Stéphane was longing for some space for woodwork and raising chickens. Stéphane's parents, Francette and Jacques, had already refurbished the château and started a B&B after retiring, and Florence and Stéphane joined them in 2004.
Apart from a common love for nature and for meeting people from different countries, Stéphane likes cooking, wine, “Orpington” breed chicken raising and wood construction work. And Florence loves old movies, pruning roses and tending to the garden with the children and the help of Stéphane’s mother Francette.
Wildlife & Environment
The grounds at Château Gauthié cover many different types of environment, from open fields and dry grass, lawns and meadows to cooler and damper areas around the lake and a little creek meandering down from a spring.
Florence and Stéphane make sure that some wild corners are left for the wildlife, and depending on the season, you may spot frogs, toads, rabbits and hares, squirrels, garden dormouse, plenty of common little birds, swallows, birds of prey, ducks, moorhens, herons, owls, badgers, foxes, hedgehogs, deer, partridges, pheasants, quails, larks, woodpeckers, butterflies, dragonflies, stick insects, lightning bugs, praying mantis, cicadas, golden orioles, kingfishers, lizards, wild orchids, and a few not so common trees among classical oaks, ashes, linden, maples, acacias, hackberry trees...
You'll approach the Lakeside Lodge down steps carved out of the slope and through a fancy, carved door. This treehouse is in fact made up of three pentagon-shaped rooms, co-built by owner Stéphane. The kitchen and living area makes up the central room, spacious with a high, beamed ceiling. You couldn’t be closer to the trees; there are two tree trunks (one ash and one oak) growing up and through the high ceiling, framing the view over the lake through the large windows. Off this room is the main double bedroom, with an ensuite bathroom and walk-in shower. Finally, a mini staircase leads up to the cosy upstairs bedroom, perfect for kids, with fun cut-out windows in the shape of an oak leaf and eagle.
Perhaps best of all is the large terrace overlooking the lake, where you can sit back in the rustic, wooden chairs and enjoy the view and the wildlife around you while you sip a cool drink. You'll be self-catering, but consider the Treehouse Cabin just out of sight through the trees if you'd like your breakfast provided in a hamper for you.
Back down on the ground, there’s an outdoor swimming pool and hot tub within the 20 acres of grounds, plenty of outdoor games equipment, you can fish in the lake and there are bikes available to borrow. Château Gauthié is surrounded by hiking trails if you want to explore a bit further and there's plenty to visit nearby from medieval villages and châteaux to natural caves.
Bergerac Airport is just a 20 minute drive away. A taxi from here will cost about €40. Alternatively, it may be easier to get flights to Bordeaux Airport, which is about a 2 hour drive away.
By train
The nearest train station is Bergerac, 20km away. As above, a taxi will be around €40.
By car
From Bergerac, follow N21 towards Agen/Aéroport Bergerac-Roumanière. After 10km take the D14 on the left towards Issigeac. In Issigeac, follow the D21 towards Castillonnes. Drive for 2km. Just after the Monmarves/Eyrenville intersection, “Château Gauthié” is indicated on the left in the little pine wood.
From the South, leaving Castillonnes, exit N21 on the right towards Issigeac. After 8km, “Château Gauthié” is indicated on the right in the little pine wood, just before the Eyrenville/Monmarves intersection.
GPS information : GPS : 44°42’11’’N / 0°36’27’’E (44.703619 X 0.607681)
It is sometimes possible to order dinner in the main château, as long as this is booked in advance and there are a minimum of 4 adult diners. This is €40 per persons for a 3 course meal and wine.
As well as the shared swimming pool and fantastic outdoor hot tub, there's a range of games equipment available, for badminton, croquet,
pétanque (French bowls) and ping-pong. Basic fishing rods are provided if you want to fish in the lake (more experienced fisherman might prefer to bring their own), or there are bikes available to borrow if you want to go exploring.
Sarlat (80km/1h30) are worth a visit for the towns themselves and for the church Saint-Front and prehistorical musemum "Vesuna" in the case of Périgueux.
Issigeac (3km) - visit the potter and glass blower
Beaumont-du-Périgord (20km)
Eymet (25km)
Villeréal (15km)
Monpazier (30km)
Monflanquin (30km)
All these are medieval, picturesque, a nice collection of them called Bastides, a local name for "new" square mapped towns of the late 13th early 14th century, some were British, some where French landmarks/quarters during the 100 Year War.
Bridoire (25km- with old games – great for families)
Medieval Festival and shows in the summer, touring around the villages of the area
Summer 'Marchés Nocturnes' in the whole area - casual outdoor evening meals from local foodstalls set in villages or vineyards or farms with music – holiday atmosphere
Outdoor & Active
180km of hiking trails around Issigeac, 17 loops around Issigeac
(2km)
Tennis - 3km away in Issigeac (ask at the Tourist Office in Issigeac to get the key)
After many years spent in Paris and London, owners Florence and Stéphane moved to the country to bring up their children in the same sort of environment that they themselves had known as kids. And in any case, Florence was longing to do some gardening, and Stéphane was longing for some space for woodwork and raising chickens. Stéphane's parents, Francette and Jacques, had already refurbished the château and started a B&B after retiring, and Florence and Stéphane joined them in 2004.
Apart from a common love for nature and for meeting people from different countries, Stéphane likes cooking, wine, “Orpington” breed chicken raising and wood construction work. And Florence loves old movies, pruning roses and tending to the garden with the children and the help of Stéphane’s mother Francette.
Wildlife & Environment
The grounds at Château Gauthié cover many different types of environment, from open fields and dry grass, lawns and meadows to cooler and damper areas around the lake and a little creek meandering down from a spring.
Florence and Stéphane make sure that some wild corners are left for the wildlife, and depending on the season, you may spot frogs, toads, rabbits and hares, squirrels, garden dormouse, plenty of common little birds, swallows, birds of prey, ducks, moorhens, herons, owls, badgers, foxes, hedgehogs, deer, partridges, pheasants, quails, larks, woodpeckers, butterflies, dragonflies, stick insects, lightning bugs, praying mantis, cicadas, golden orioles, kingfishers, lizards, wild orchids, and a few not so common trees among classical oaks, ashes, linden, maples, acacias, hackberry trees...
We had an amazing 7 nights in the tree house at Chateau Gauthie! The scenery was breathtaking; watching the sunrise from the terrace by the lake, as the mist would rise in harmony with the faint splashes of the carp in the water, felt magical. The treehouse itself was beautifully built, comfortable, and fully kitted. Amazing stay!
25/08/2023
diego
We had a fabulous stay in the tree house which has been constructed incredibly well and has a fully fitted kitchen and shower as good as at home, the views from the balcony over the pond were so relaxing with ducks and storks often coming to visit. We were very fortunate to have the beautiful pool and hot tub to ourselves also for the whole stay, if you are looking for peace and tranquillity surround by beautiful countryside then this is the place to stay.
19/09/2022
Luke
Lovely place, would definitely stay here again. Beautiful unique lakeside treehouse and grounds where everything has been very well thought out. Amazing pool and hot tub. Very welcoming hosts with friendly dogs. So grateful that I was bought a gift card as I would have never known about this place!
07/09/2020
Ellie
The treehouse is an amazing spot to stay, the structure and light filled areas are great with the outlook over the water. We arrived late and Florence was very accommodating and helped show us around. We had visits to the markets in Issigeac and Bergerac, and the kids loved the castle at Bridoire with the games. The treehouse was great for children with cot provided upstairs, we did have to watch our one year old on the stairs and outside steps.
11/10/2019
Peter
The stay was absolutely fantastic. The place is so relaxing. Great tree house, pool and jacuzzi. Florence and were so nice. The photos are really nice but to be honest it is much nicer in real life. It is so close to Bergerac which is gorgeous and the little hamlets and villages around are so pretty. We highly recommend Gauthie Lakeside Treehouse.
10/09/2018
Eric
Excellent, enjoyable and highly recommended
17/08/2018
Roman
Our absolute favorite for holiday in France. The most incredible place to stay, the Château and its huge park are beautiful, quiet and relaxing. Seeing their stork learning to fly over its lake was just an additional marvel
20/07/2018
Bernd
A magical week: the treehouse and its surrounds are beautiful, peaceful and joyful. We loved lazy mornings on the terrace watching the lake and forest come to life - with herons, storks, kingfishers, red squirrels, and rabbits - and cherished the evenings, too, when a whole new set of creatures come out to play!
The treehouse is welcoming and well-appointed, with everything you'll need. Stephane and Florence are excellent hosts, always ready with recommendations for guests to make the most of the lovely area they live in. The meal we shared with other guests, cooked by Stephane, was truly something special.
They have worked hard to create a haven for guests to relax and play and with great success. It was lovely just to potter about the grounds, discovering all its delights. We adored the pool and its view of the trees and played our fair share of badminton!
The region offered a perfect mix of activities: ancient towns, historic sites, plentiful markets, and a great landscape for cycling and kayaking. Plus good food and good wine as standard!
Thank you Stephane and Florence - we hope to return to Gauthié one day.
01/09/2017
Amy
We have had a wonderful holiday. Florence and Stephane couldn't have been more welcoming and the treehouse was everything we had hoped it would be - comfortable, very well equipped and totally unique. The children loved the pool, I loved the hot tub and we all loved exploring the local area. There is so much to see and do if you're feeling adventurous or want to soak up the local atmosphere, or, alternatively, you can laze around and relax. There is an abundance of wildlife to watch and the dogs were a bonus! Thank you for a wonderful time.
04/08/2017
Kate
Absolutely fabulous from start to finish. A little bit of heaven on earth. Beautiful tree house. Beautiful lake, gardens, pool, jakuzzi, tree top hammock.relaxing. Plenty to occupy the children. Swimming, fishing, table tennis, badminton, amazing wildlife. Lovely hosts. Beautiful chateau.
29/05/2017
Angela
This was the most relaxing and fantastic stay we have ever had in France, I would highly recommend it to anyone who just wants to get away from it all. The owners are lovely and were helpful in every way, they couldn't do enough to help with any questions we had and the tree house we stayed in was well equipped with everything we could have possibly needed. It truly was a five star break
07/10/2016
Jackie
Superb- smashed our expectations. great location- beautiful- great finish and fixtures- great hosts- attentive yet discreet
19/08/2016
Keith
Wow, all I can say. We have just returned from sensational week at Gauthie treehouse, near Issigeac, not far from Bergerac. Stunning grounds, gorgeous pool, spectacular treehouse and generous and welcoming hosts in Stefan and Florence. Our three children spent hours in the pool, piqueniquing around the lake, climbing trees and roaming about as explorers. The kind of holiday that will be etched into their memories for years to come. The treehouse was perfectly kitted out for a family which doesn't like to rough it, especially the Dad, who insists on hot shower, flushing toilet and a dishwasher. This had everything, as well as wireless in the Chateau. Just brilliant. We are waiting for Stefan to build a third treehouse and we'll be back!
12/08/2016
Adam
We had a terrific stay at the Chateau Gauthier treehouse. The hosts were very friendly and helpful - they made us feel like it was a home from home. There was a large range of activities for us to enjoy during our stay. Every consideration had been given to the facilities and equipment provided, even a pair of binoculars to watch the wildlife.
The setting was gorgeous and the atmosphere was very relaxed, hence I would unreservedly recommend a holiday at Stephane & Florence's treehouse
08/07/2016
Alan
The tree house is in a beautiful location overlooking a peaceful lake and surrounded by trees. Beautifully built with an unexpectedly large bathroom with great shower. Kitchen very well equipped and even included a dishwasher. Plenty of hot water. Fantastic all surround terrace. Wonderfully quiet and fabulous views. Fantastic and relaxed hosts.
24/08/2015
Sarah
Reviews
We had an amazing 7 nights in the tree house at Chateau Gauthie! The scenery was breathtaking; watching the sunrise from the terrace by the lake, as the mist would rise in harmony with the faint splashes of the carp in the water, felt magical. The treehouse itself was beautifully built, comfortable, and fully kitted. Amazing stay!
25/08/2023
diego
We had a fabulous stay in the tree house which has been constructed incredibly well and has a fully fitted kitchen and shower as good as at home, the views from the balcony over the pond were so relaxing with ducks and storks often coming to visit. We were very fortunate to have the beautiful pool and hot tub to ourselves also for the whole stay, if you are looking for peace and tranquillity surround by beautiful countryside then this is the place to stay.
19/09/2022
Luke
Lovely place, would definitely stay here again. Beautiful unique lakeside treehouse and grounds where everything has been very well thought out. Amazing pool and hot tub. Very welcoming hosts with friendly dogs. So grateful that I was bought a gift card as I would have never known about this place!
07/09/2020
Ellie
The treehouse is an amazing spot to stay, the structure and light filled areas are great with the outlook over the water. We arrived late and Florence was very accommodating and helped show us around. We had visits to the markets in Issigeac and Bergerac, and the kids loved the castle at Bridoire with the games. The treehouse was great for children with cot provided upstairs, we did have to watch our one year old on the stairs and outside steps.
11/10/2019
Peter
The stay was absolutely fantastic. The place is so relaxing. Great tree house, pool and jacuzzi. Florence and were so nice. The photos are really nice but to be honest it is much nicer in real life. It is so close to Bergerac which is gorgeous and the little hamlets and villages around are so pretty. We highly recommend Gauthie Lakeside Treehouse.
10/09/2018
Eric
Excellent, enjoyable and highly recommended
17/08/2018
Roman
Our absolute favorite for holiday in France. The most incredible place to stay, the Château and its huge park are beautiful, quiet and relaxing. Seeing their stork learning to fly over its lake was just an additional marvel
20/07/2018
Bernd
A magical week: the treehouse and its surrounds are beautiful, peaceful and joyful. We loved lazy mornings on the terrace watching the lake and forest come to life - with herons, storks, kingfishers, red squirrels, and rabbits - and cherished the evenings, too, when a whole new set of creatures come out to play!
The treehouse is welcoming and well-appointed, with everything you'll need. Stephane and Florence are excellent hosts, always ready with recommendations for guests to make the most of the lovely area they live in. The meal we shared with other guests, cooked by Stephane, was truly something special.
They have worked hard to create a haven for guests to relax and play and with great success. It was lovely just to potter about the grounds, discovering all its delights. We adored the pool and its view of the trees and played our fair share of badminton!
The region offered a perfect mix of activities: ancient towns, historic sites, plentiful markets, and a great landscape for cycling and kayaking. Plus good food and good wine as standard!
Thank you Stephane and Florence - we hope to return to Gauthié one day.
01/09/2017
Amy
We have had a wonderful holiday. Florence and Stephane couldn't have been more welcoming and the treehouse was everything we had hoped it would be - comfortable, very well equipped and totally unique. The children loved the pool, I loved the hot tub and we all loved exploring the local area. There is so much to see and do if you're feeling adventurous or want to soak up the local atmosphere, or, alternatively, you can laze around and relax. There is an abundance of wildlife to watch and the dogs were a bonus! Thank you for a wonderful time.
04/08/2017
Kate
Absolutely fabulous from start to finish. A little bit of heaven on earth. Beautiful tree house. Beautiful lake, gardens, pool, jakuzzi, tree top hammock.relaxing. Plenty to occupy the children. Swimming, fishing, table tennis, badminton, amazing wildlife. Lovely hosts. Beautiful chateau.
29/05/2017
Angela
This was the most relaxing and fantastic stay we have ever had in France, I would highly recommend it to anyone who just wants to get away from it all. The owners are lovely and were helpful in every way, they couldn't do enough to help with any questions we had and the tree house we stayed in was well equipped with everything we could have possibly needed. It truly was a five star break
07/10/2016
Jackie
Superb- smashed our expectations. great location- beautiful- great finish and fixtures- great hosts- attentive yet discreet
19/08/2016
Keith
Wow, all I can say. We have just returned from sensational week at Gauthie treehouse, near Issigeac, not far from Bergerac. Stunning grounds, gorgeous pool, spectacular treehouse and generous and welcoming hosts in Stefan and Florence. Our three children spent hours in the pool, piqueniquing around the lake, climbing trees and roaming about as explorers. The kind of holiday that will be etched into their memories for years to come. The treehouse was perfectly kitted out for a family which doesn't like to rough it, especially the Dad, who insists on hot shower, flushing toilet and a dishwasher. This had everything, as well as wireless in the Chateau. Just brilliant. We are waiting for Stefan to build a third treehouse and we'll be back!
12/08/2016
Adam
We had a terrific stay at the Chateau Gauthier treehouse. The hosts were very friendly and helpful - they made us feel like it was a home from home. There was a large range of activities for us to enjoy during our stay. Every consideration had been given to the facilities and equipment provided, even a pair of binoculars to watch the wildlife.
The setting was gorgeous and the atmosphere was very relaxed, hence I would unreservedly recommend a holiday at Stephane & Florence's treehouse
08/07/2016
Alan
The tree house is in a beautiful location overlooking a peaceful lake and surrounded by trees. Beautifully built with an unexpectedly large bathroom with great shower. Kitchen very well equipped and even included a dishwasher. Plenty of hot water. Fantastic all surround terrace. Wonderfully quiet and fabulous views. Fantastic and relaxed hosts.
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Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
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1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We had an amazing 7 nights in the tree house at Chateau Gauthie! The scenery was breathtaking; watching the sunrise from the terrace by the lake, as the mist would rise in harmony with the faint splashes of the carp in the water, felt magical. The treehouse itself was beautifully built, comfortable, and fully kitted. Amazing stay!
25/08/2023