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Two king-sized beds (or four single beds) and one double cabin bed
Suitable for children
of all ages
Pets welcome
Take a dip in the hot tub on the deck, or cuddle up by the firepit. Flora’s perfectly placed in the heart of the countryside under a Dark Sky Reserve, surrounded by wildlife
There’s something quietly unique and special about Flora and Fauna. On a small working farm situated at the edge of Exmoor, there’s so much to see and do. From the beaches of North Devon to the spectacular moorland and ancient woodland of Exmoor National Park. This is an incredible destination for guests to hunker down with nature and escape from the hustle and bustle.
The entire site has been created utilising fully accessible design principles. With just two luxuriously furnished and spacious safari tents, creating a special retreat to relax and unwind and the perfect place for families and friends to reconnect. Larger groups who hire both Flora and Fauna lodges together will benefit from exclusive use of the site plus the free use of a beautiful separate dining space for 12 which has been set side within the nearby gathering barn. You’ll also find an onsite honesty shop stocked with staple provisions, so you’ll want for nothing throughout your stay.
If you’ve spent the day exploring the coastline for all the pretty towns and fishing villages, then bring back your haul to cook up a feast in the fully fitted farmhouse kitchen for a well-deserved dinner. Once you’re well fed, you’ll be heading to the hot tub out on the deck to watch the sun go down and the stars come up or relax inside by a crackling wood burner.
If you're travelling with friends or Flora isn't available for your dates, try Fauna, Daniel & Rachel’s other lovely space.
Read more
Essentials
The important stuff
Check in: 4PM
Check out: 10AM
The safari tents and entire site has been planned using accessible design principles and utilising sleek, stylish innovative products for those who need them, and which can be removed for those who don’t
Please bring wellies, swimwear, waterproofs, gowns and flip flops to wear on your way to the hot tub
Guests are advised to bring their own travel cot and baby bath but if this proves difficult then please let the guest experience team know and we will see what we can arrange for you
Plug sockets and light switches (including in the secret cabin bed)
Super-fast broadband
Mobile phone signal varies depending on provider
Parking adjacent to the safari tent
50 metres away from the other safari tent
150 metres away from the farmhouse
EV charging is available via a 3 pin 13 amp socket at 0.50p/KWh and must be agreed with the owner before arrival
Sleeping arrangements
Two king-sized beds (or four single beds) and one double cabin bed
Extra space available
Space
for 2 babies
no charge.
Please bring baby equiptment.
Space
for 2 pets
from £25 per pet per stay
Space
for 2 children
from £10 per child per night
Cooking
Kitchen equipped with integrated fridge, electric oven, induction hob, kettle and toaster
Crockery, pots and pans provided
Cooking and baking utensils provided
Outdoor Fire pit BBQ and tools
Separate dining space for up to 12 people [For exclusive site bookings only]
Honesty shop where you can purchase food essentials, farm reared meats, snacks, drinks and BBQ charcoal
Washing
Flushing toilets
High quality fluffy towels provided
Designer accessible wet room with a toilet
Additional separate toilet
The Scottish Soap Company complimentary hand wash, shower gel, shampoo and conditioner
Hosepipe washing area for dogs at each tent
There are no clothes washing facilities on site, but there are local laundry services nearby
Heating, lighting & bedding
The king-sized beds are zip and link beds which can be split into four single beds
Electric blankets and hot water bottles are available for the cooler seasons
Eco wood burner with unlimited firewood and a supply of eco friendly firelighters
Electric heating
Solar electricity
LED lighting to minimise light pollution [Designated Dark Skies Reserve]
Rechargeable lantern
Entertainment
Private electric Hot Tub for 6 people
Outdoor seating area with table
Fire pit / BBQ area with log seating
Board games and jigsaws
Smart TV in the lounge
Bluetooth speaker
Gathering barn with relaxation area, books, magazines and an honesty shop
Read more
Travel and Parking
There is a wide gated entrance to the site with a grass matting driveway and dedicated parking for 2 cars at the side of each lodge
The dimensions of each parking space comply with national access recommendations, with clear access zones at the sides and the rear
Access on to the site is not suitable for motor homes. Please contact us ahead of your visit if your vehicle is larger than a standard transit van
There are detachable rails in the bathroom, so the owners can attach or un-attach for your stay depending on your accessibility requirement
Space and Access
Each tent is DOC M compliant and the owners are proud to have been awarded with a Gold standard and M3 accessibility rating [suitable for full time wheel chair users] through Visit England’s National Access Scheme. If you or a member of your party do have any specific mobility needs or access concerns, we recommend that you contact our guest experience team in advance so that we can answer any questions you may have
Electric beds [not in cabin bed]
No foot boards
Double cabin bed with integrated power sockets and lighting accessed via small hand built step ladder
Electric rise and fall quartz kitchen work tops, accessible integrated ovens with protective pull out shelf, pull down wall units, carousel base units, induction safety hob and integrated low level fridge
Internal light switches and sockets sited at accessible levels throughout
Each lodge has a timber ramp with a gradient of 1:12 and landing zones immediately adjacent to the parking area which runs up to the front deck.
There are no steps or change in levels across the site
Sliding pocket doors at a minimum of 850mm wide have been added installed throughout the site
There is a fixed wide head shower and separate rise and fall shower
There are no bath tubs in the lodges
The shower niches are backlit and are placed at an accessible height
The mirror in the wet-room is situated at the recommended height for wheelchair users with integrated touch button de-mister and lighting
50 inch flat screen smart TV's wall mounted in each lodge with accessibility settings and remote control devices
Removable luxury shower chair and grab rails in the wet room
Designer washbasin with integrated grab handles
Any other specialist equipment such as hoists can be hired upon request
Hot tub sunk in to the decking to facilitate easy transfer
Places to visit
Wimbleball Lake (2.4 miles) - the lake offers a variety of activities both on and off the water for all abilities, and all areas of this scenic lake are accessible to visitors with prams and wheelchairs. The Reservoir is easily accessible from the car park which has a disabled access toilet.
Haddon Hill (0.5 miles) This is an accessible and notorious dog walking trail through the moor. It provides a well designed accessible way for people in wheelchairs to experience 360 Degree views across Exmoor's wide open moorlands. It is a great place to see the herd of free roaming Exmoor Ponies that live there
The Calvert Trust Exmoor (29 miles) - one of only three such 5-star accredited activity centres in the UK. This award-winning centre enables people with a range of disabilities to experience exciting, challenging and enjoyable outdoor activities, together with their friends and families.
The Conquest Centre (12 miles) - this special place is a caring facility that offers opportunities for people with disabilities to ride their beautiful horses
Getting there
Flora and Fauna Exmoor, Little Haddon Farm, Skilgate, Somerset, TA4 2DE
What3Words: ///continued.twice.herds - What3Words is a new more accurate version of a postcode. This will take you directly to the main car park where you will then be able to follow signs to your cabin.
By public transport
The nearest train stations are Tiverton (12 miles away) or Taunton (20 miles away) where you can then get a taxi to the accommodation.
The owners advise that you use TLC taxis, Taunton (01823 444 444) as they offer fully accessible specialist wheelchair taxi service with trained drivers 24 hours a day.
By car
As the farm is located in a rural area, you may lack mobile signal. The owners have provided the following instructions to get to the estate:
From junction 27 M5, head towards Sampford Peverell, Tiverton and at the roundabout, take the exit onto A361. At Bolham Roundabout, take the 3rd exit onto Rix Cottages/A396. At the roundabout, continue straight onto B3227 then turn left onto Briton St/B3227. Continue to follow B3227 and turn right onto Castle St/B3227 then turn left onto Bowdens Ln and right onto Quartley Hill. This is very steep but follow all the way to the top. Your destination will be on the left after the second finger post for Skilgate.
Read more
Food & Drink
At Flora and Fauna Exmoor
A selection of tea, coffee, hot chocolate and milk are available on arrival.
Local Shops
The nearest local shop with basic essentials is the Bampton SPAR (5 miles)
The nearest supermarket is Co-Op in Dulverton (5 miles)
All Major Supermarkets can be found in Tiverton (9 miles)
Restaurants and Pubs
The Bittescombe Inn (30-minute walk) - offering gastro plates, pub classics and bar snacks with a traditional Sunday Roast, all based on Bittescombe’s own produce together with the finest local suppliers.
The Swan Inn (4.6 miles) - an award winning gastro pub that offer the very best dishes using seasonal, regional ingredients, peppered with top-notch customer service. Accessible for wheelchair users.
The Toucan Café Bistro (4.6 miles) - a family run café bistro serving an exciting menu for breakfast, lunches and afternoon tea.
Bridge House (4.6 miles) - popular resting spot for cyclist, this pub offers all the delicious pub classics and offers outside seating in their lovely walled garden and for those colder months they light the log burner in the dining room and front parlour.
Woods Bar and Restaurant (5.9 miles) - home to a wonderful dining experience that sees traditional English food paired with a continental twist. Accessible for wheelchair users.
Read more
Activities
At Flora and Fauna Exmoor
Relax in the hot tub and read your favourite book.
Enjoy being in a dark sky reserve and stargaze by the firepit.
Places to visit
Skilgate - Flora & Fauna is situated in the sleepy village of Skilgate, tucked away on the fringes of Exmoor National Park & the Quantock Hills and straddling the border of Devon and Somerset. A grade II listed church stands proudly in its centre with a 14th century tower gazing across the undulating countryside. Streams meander through pockets of mixed woodland teaming with wildlife.
Somerset - With its large choice of attractions, events, festivals and famous top-class local food and drink, Somerset is the place to take a break, relax and enjoy yourself. From stunning beaches, green spaces, woodlands, lakes & more, covering a wide range of landscapes. There’s so much to explore in Somerset from wildflower meadows, beach waterfalls, ancient wells, unique carvings & underground reservoirs.
Quantock Hills - an area of wilderness and tranquillity. Panoramic views lead you through coast, heath and combe. Explore and you will find rocky Jurassic coastline, exposed heathland summits, deep wooded combes, undulating farmland and attractive villages all within this protected landscape.
Haddon Hill (0.5 miles) - an accessible and notorious dog walking trail through the moor. It provides a well designed accessible way for people in wheelchairs to experience 360 Degree views across Exmoor's wide open moorlands. It is a great place to see the herd of free roaming Exmoor Ponies that live there.
Dunster Castle (15.2 miles) - an ancient castle and comfortable country home with dramatic vistas and subtropical gardens.
West Somerset Railway (17.3 miles) - 20 miles of heritage railway through stunning Somerset countryside and coast.
Quince Honey Farm (23.6 miles) - a working honey farm with tours, a shop for honey products & a restaurant, plus children's activities.
Outdoor and Active
The Conquest Centre (12 miles) - this special place is a caring facility that offers opportunities for people with disabilities to ride their beautiful horses. On-site café.
Exmoor National Park (5.3 miles) - a haven of peace and tranquillity, but also brimful of outdoor activities for get up and go adventurers who want to enjoy a more active Exmoor. Feel the open space of heather topped moorland, catch a glimpse of wild red deer or iconic Exmoor ponies, explore mysterious and very special woodlands, find your new favourite village pub, or marvel at a unique landscape shaped by people and nature over thousands of years.
Wimbleball Lake (2.4 miles) - a hub of colour and activity throughout all the seasons. The Lake has an array of walking and cycling trails winding around the 530 acre site and a fantastic range of water sports and other activities available for all levels of mobility.
The Calvert Trust Exmoor (29 miles) - one of only three such 5-star accredited activity centres in the UK. This award-winning centre enables people with a range of disabilities to experience exciting, challenging and enjoyable outdoor activities, together with their friends and families.
Read more
Meet your hosts
Meet Daniel and Rachel
The farm was bought in a run down and neglected state but presented itself as the perfect opportunity to create a lifelong home.
From the start they had a clear and practical vision of how the farm should develop in an ecologically and sustainable way, and as such have carried out a sensitive restoration to their main farmhouse using traditional methods and materials and utilising the skills of local tradesmen. Minimising visual impact to the farm and its locality has remained a key priority, taking extra care to sustain and where possible enhance the distinctive qualities of the surrounding landscape.
Having developed the main farmstead, they then moved on to creating a small intimate high end safari tent glamping site with a clear focus on inclusivity. As such they have now been awarded gold star standard from Visit England with an M3 accessibility rating and believe that they are the first safari tent site in the UK to achieve this dual accolade.
Wildlife and Environment
Wildlife interests remain central to the development of the farm and Daniel and Rachel have worked closely with the Farming and Wildlife Advisory Group who have helped them understand and identify the environmental value of their land. As a result they have now planted Little Haddon Wood consisting of 1700 native broadleaved trees. This will not only provide them with a sustainable source of wood fuel, but also supports the maintenance of an established wetland which is noted to have a role in local flood defence and is of high ecological value in supporting 'flora and fauna' that could not thrive in other conditions - hence the name of the safari tents.
They are a working farm with cows sheep pigs goats geese dogs and a tortoise. Horses are kept in the opposite field and there is an abundance of wildlife such as owls, pheasant, badgers, foxes, birds of prey, roe deer, red deer and squirrels.
There’s something quietly unique and special about Flora and Fauna. On a small working farm situated at the edge of Exmoor, there’s so much to see and do. From the beaches of North Devon to the spectacular moorland and ancient woodland of Exmoor National Park. This is an incredible destination for guests to hunker down with nature and escape from the hustle and bustle.
The entire site has been created utilising fully accessible design principles. With just two luxuriously furnished and spacious safari tents, creating a special retreat to relax and unwind and the perfect place for families and friends to reconnect. Larger groups who hire both Flora and Fauna lodges together will benefit from exclusive use of the site plus the free use of a beautiful separate dining space for 12 which has been set side within the nearby gathering barn. You’ll also find an onsite honesty shop stocked with staple provisions, so you’ll want for nothing throughout your stay.
If you’ve spent the day exploring the coastline for all the pretty towns and fishing villages, then bring back your haul to cook up a feast in the fully fitted farmhouse kitchen for a well-deserved dinner. Once you’re well fed, you’ll be heading to the hot tub out on the deck to watch the sun go down and the stars come up or relax inside by a crackling wood burner.
If you're travelling with friends or Flora isn't available for your dates, try Fauna, Daniel & Rachel’s other lovely space.
The safari tents and entire site has been planned using accessible design principles and utilising sleek, stylish innovative products for those who need them, and which can be removed for those who don’t
Please bring wellies, swimwear, waterproofs, gowns and flip flops to wear on your way to the hot tub
Guests are advised to bring their own travel cot and baby bath but if this proves difficult then please let the guest experience team know and we will see what we can arrange for you
Plug sockets and light switches (including in the secret cabin bed)
Super-fast broadband
Mobile phone signal varies depending on provider
Parking adjacent to the safari tent
50 metres away from the other safari tent
150 metres away from the farmhouse
EV charging is available via a 3 pin 13 amp socket at 0.50p/KWh and must be agreed with the owner before arrival
Sleeping arrangements
Two king-sized beds (or four single beds) and one double cabin bed
Extra space available
Space
for 2 babies
no charge.
Please bring baby equiptment.
Space
for 2 pets
from £25 per pet per stay
Space
for 2 children
from £10 per child per night
Cooking
Kitchen equipped with integrated fridge, electric oven, induction hob, kettle and toaster
Crockery, pots and pans provided
Cooking and baking utensils provided
Outdoor Fire pit BBQ and tools
Separate dining space for up to 12 people [For exclusive site bookings only]
Honesty shop where you can purchase food essentials, farm reared meats, snacks, drinks and BBQ charcoal
Washing
Flushing toilets
High quality fluffy towels provided
Designer accessible wet room with a toilet
Additional separate toilet
The Scottish Soap Company complimentary hand wash, shower gel, shampoo and conditioner
Hosepipe washing area for dogs at each tent
There are no clothes washing facilities on site, but there are local laundry services nearby
Heating, lighting & bedding
The king-sized beds are zip and link beds which can be split into four single beds
Electric blankets and hot water bottles are available for the cooler seasons
Eco wood burner with unlimited firewood and a supply of eco friendly firelighters
Electric heating
Solar electricity
LED lighting to minimise light pollution [Designated Dark Skies Reserve]
Rechargeable lantern
Entertainment
Private electric Hot Tub for 6 people
Outdoor seating area with table
Fire pit / BBQ area with log seating
Board games and jigsaws
Smart TV in the lounge
Bluetooth speaker
Gathering barn with relaxation area, books, magazines and an honesty shop
There is a wide gated entrance to the site with a grass matting driveway and dedicated parking for 2 cars at the side of each lodge
The dimensions of each parking space comply with national access recommendations, with clear access zones at the sides and the rear
Access on to the site is not suitable for motor homes. Please contact us ahead of your visit if your vehicle is larger than a standard transit van
There are detachable rails in the bathroom, so the owners can attach or un-attach for your stay depending on your accessibility requirement
Space and Access
Each tent is DOC M compliant and the owners are proud to have been awarded with a Gold standard and M3 accessibility rating [suitable for full time wheel chair users] through Visit England’s National Access Scheme. If you or a member of your party do have any specific mobility needs or access concerns, we recommend that you contact our guest experience team in advance so that we can answer any questions you may have
Electric beds [not in cabin bed]
No foot boards
Double cabin bed with integrated power sockets and lighting accessed via small hand built step ladder
Electric rise and fall quartz kitchen work tops, accessible integrated ovens with protective pull out shelf, pull down wall units, carousel base units, induction safety hob and integrated low level fridge
Internal light switches and sockets sited at accessible levels throughout
Each lodge has a timber ramp with a gradient of 1:12 and landing zones immediately adjacent to the parking area which runs up to the front deck.
There are no steps or change in levels across the site
Sliding pocket doors at a minimum of 850mm wide have been added installed throughout the site
There is a fixed wide head shower and separate rise and fall shower
There are no bath tubs in the lodges
The shower niches are backlit and are placed at an accessible height
The mirror in the wet-room is situated at the recommended height for wheelchair users with integrated touch button de-mister and lighting
50 inch flat screen smart TV's wall mounted in each lodge with accessibility settings and remote control devices
Removable luxury shower chair and grab rails in the wet room
Designer washbasin with integrated grab handles
Any other specialist equipment such as hoists can be hired upon request
Hot tub sunk in to the decking to facilitate easy transfer
Places to visit
Wimbleball Lake (2.4 miles) - the lake offers a variety of activities both on and off the water for all abilities, and all areas of this scenic lake are accessible to visitors with prams and wheelchairs. The Reservoir is easily accessible from the car park which has a disabled access toilet.
Haddon Hill (0.5 miles) This is an accessible and notorious dog walking trail through the moor. It provides a well designed accessible way for people in wheelchairs to experience 360 Degree views across Exmoor's wide open moorlands. It is a great place to see the herd of free roaming Exmoor Ponies that live there
The Calvert Trust Exmoor (29 miles) - one of only three such 5-star accredited activity centres in the UK. This award-winning centre enables people with a range of disabilities to experience exciting, challenging and enjoyable outdoor activities, together with their friends and families.
The Conquest Centre (12 miles) - this special place is a caring facility that offers opportunities for people with disabilities to ride their beautiful horses
Flora and Fauna Exmoor, Little Haddon Farm, Skilgate, Somerset, TA4 2DE
What3Words: ///continued.twice.herds - What3Words is a new more accurate version of a postcode. This will take you directly to the main car park where you will then be able to follow signs to your cabin.
By public transport
The nearest train stations are Tiverton (12 miles away) or Taunton (20 miles away) where you can then get a taxi to the accommodation.
The owners advise that you use TLC taxis, Taunton (01823 444 444) as they offer fully accessible specialist wheelchair taxi service with trained drivers 24 hours a day.
By car
As the farm is located in a rural area, you may lack mobile signal. The owners have provided the following instructions to get to the estate:
From junction 27 M5, head towards Sampford Peverell, Tiverton and at the roundabout, take the exit onto A361. At Bolham Roundabout, take the 3rd exit onto Rix Cottages/A396. At the roundabout, continue straight onto B3227 then turn left onto Briton St/B3227. Continue to follow B3227 and turn right onto Castle St/B3227 then turn left onto Bowdens Ln and right onto Quartley Hill. This is very steep but follow all the way to the top. Your destination will be on the left after the second finger post for Skilgate.
A selection of tea, coffee, hot chocolate and milk are available on arrival.
Local Shops
The nearest local shop with basic essentials is the Bampton SPAR (5 miles)
The nearest supermarket is Co-Op in Dulverton (5 miles)
All Major Supermarkets can be found in Tiverton (9 miles)
Restaurants and Pubs
The Bittescombe Inn (30-minute walk) - offering gastro plates, pub classics and bar snacks with a traditional Sunday Roast, all based on Bittescombe’s own produce together with the finest local suppliers.
The Swan Inn (4.6 miles) - an award winning gastro pub that offer the very best dishes using seasonal, regional ingredients, peppered with top-notch customer service. Accessible for wheelchair users.
The Toucan Café Bistro (4.6 miles) - a family run café bistro serving an exciting menu for breakfast, lunches and afternoon tea.
Bridge House (4.6 miles) - popular resting spot for cyclist, this pub offers all the delicious pub classics and offers outside seating in their lovely walled garden and for those colder months they light the log burner in the dining room and front parlour.
Woods Bar and Restaurant (5.9 miles) - home to a wonderful dining experience that sees traditional English food paired with a continental twist. Accessible for wheelchair users.
Relax in the hot tub and read your favourite book.
Enjoy being in a dark sky reserve and stargaze by the firepit.
Places to visit
Skilgate - Flora & Fauna is situated in the sleepy village of Skilgate, tucked away on the fringes of Exmoor National Park & the Quantock Hills and straddling the border of Devon and Somerset. A grade II listed church stands proudly in its centre with a 14th century tower gazing across the undulating countryside. Streams meander through pockets of mixed woodland teaming with wildlife.
Somerset - With its large choice of attractions, events, festivals and famous top-class local food and drink, Somerset is the place to take a break, relax and enjoy yourself. From stunning beaches, green spaces, woodlands, lakes & more, covering a wide range of landscapes. There’s so much to explore in Somerset from wildflower meadows, beach waterfalls, ancient wells, unique carvings & underground reservoirs.
Quantock Hills - an area of wilderness and tranquillity. Panoramic views lead you through coast, heath and combe. Explore and you will find rocky Jurassic coastline, exposed heathland summits, deep wooded combes, undulating farmland and attractive villages all within this protected landscape.
Haddon Hill (0.5 miles) - an accessible and notorious dog walking trail through the moor. It provides a well designed accessible way for people in wheelchairs to experience 360 Degree views across Exmoor's wide open moorlands. It is a great place to see the herd of free roaming Exmoor Ponies that live there.
Dunster Castle (15.2 miles) - an ancient castle and comfortable country home with dramatic vistas and subtropical gardens.
West Somerset Railway (17.3 miles) - 20 miles of heritage railway through stunning Somerset countryside and coast.
Quince Honey Farm (23.6 miles) - a working honey farm with tours, a shop for honey products & a restaurant, plus children's activities.
Outdoor and Active
The Conquest Centre (12 miles) - this special place is a caring facility that offers opportunities for people with disabilities to ride their beautiful horses. On-site café.
Exmoor National Park (5.3 miles) - a haven of peace and tranquillity, but also brimful of outdoor activities for get up and go adventurers who want to enjoy a more active Exmoor. Feel the open space of heather topped moorland, catch a glimpse of wild red deer or iconic Exmoor ponies, explore mysterious and very special woodlands, find your new favourite village pub, or marvel at a unique landscape shaped by people and nature over thousands of years.
Wimbleball Lake (2.4 miles) - a hub of colour and activity throughout all the seasons. The Lake has an array of walking and cycling trails winding around the 530 acre site and a fantastic range of water sports and other activities available for all levels of mobility.
The Calvert Trust Exmoor (29 miles) - one of only three such 5-star accredited activity centres in the UK. This award-winning centre enables people with a range of disabilities to experience exciting, challenging and enjoyable outdoor activities, together with their friends and families.
The farm was bought in a run down and neglected state but presented itself as the perfect opportunity to create a lifelong home.
From the start they had a clear and practical vision of how the farm should develop in an ecologically and sustainable way, and as such have carried out a sensitive restoration to their main farmhouse using traditional methods and materials and utilising the skills of local tradesmen. Minimising visual impact to the farm and its locality has remained a key priority, taking extra care to sustain and where possible enhance the distinctive qualities of the surrounding landscape.
Having developed the main farmstead, they then moved on to creating a small intimate high end safari tent glamping site with a clear focus on inclusivity. As such they have now been awarded gold star standard from Visit England with an M3 accessibility rating and believe that they are the first safari tent site in the UK to achieve this dual accolade.
Wildlife and Environment
Wildlife interests remain central to the development of the farm and Daniel and Rachel have worked closely with the Farming and Wildlife Advisory Group who have helped them understand and identify the environmental value of their land. As a result they have now planted Little Haddon Wood consisting of 1700 native broadleaved trees. This will not only provide them with a sustainable source of wood fuel, but also supports the maintenance of an established wetland which is noted to have a role in local flood defence and is of high ecological value in supporting 'flora and fauna' that could not thrive in other conditions - hence the name of the safari tents.
They are a working farm with cows sheep pigs goats geese dogs and a tortoise. Horses are kept in the opposite field and there is an abundance of wildlife such as owls, pheasant, badgers, foxes, birds of prey, roe deer, red deer and squirrels.
We have just spent our Honeymoon in the Flora safari lodge and we were honestly blown away.
The lodge had absolutely everything we could want and was absolutely stunning! There is also a barn onsite where we could pick up any essentials and treats which was really handy.
The hosts were so lovely and provided a warm welcome, really great recommendations and the opportunity to meet some of the wonderful animals.
We had the most wonderful week away and cannot wait to return in the near future!
02/09/2024
Katie
We had a fantastic stay at Flora, and Amazing place, clean, tidy quiet and plenty space for kids
Dan was a great host! Took the time out to meet us and introduce his far animals to my son, which was the highlight of the trip.
There are some fabulous places to see around and it’s great part of the world, would highly recommend this place
16/08/2024
Saqib
Absolutely amazing, Dan was the perfect host, none of us wanted to leave.
The accommodation was spacious and spotless, with lots of room outside for the boys to play ball and run around. Everything worked as it should and even during what was a very wet and windy storm, the tent was cosy and warm due to the log burner. The beds were extremely comfortable and sitting in the hot tub under the stars felt wonderful.
Pablo the pig, and the three pygmy goats "Harry, Nevil and Ron" were a massive hit with my boys.
As glamping goes, this place is a 12 out of 10, Cant wait to go back again...
08/04/2024
Stephen
Flora was such a treat for a short stay in April. We didn't have good weather but the tent was spacious and warm such that we still had a lovely time even for the rainy bits of the 2 night stay. The hot tub, board games and TV kept a family of 4 entertained when we weren't out and about. The tent was really luxuriously finished and generously equipped and the convenience of the onsite honesty shop is a great amenity. Meeting and feeding the animals was probably the highlight of an overall very fun trip. Thank you Dan and Rachel for your hospitality!
03/04/2024
Jayne
A wonderful stay! Nice and peaceful. Dan was a great host. Everything we were looking for.
13/10/2023
Hannah
Wonderful place,hosts and ambiance.
Excellent quality and well thought out.
Plenty to do in the area whatever the weather.
We are a family of 5 (children 18,20 and 23).
30/08/2023
Deborah
Stunning safari tents in a beautiful location! We had a fabulous break staying in Flora - even a bit of rain didnt dampen our spirits.
The accommodation is definitely 5 Star; nestled in the Exmoor countryside you feel right in the middle of nature but super cozy and comfortable.
The tent is really well appointed: it sets the bar for camping from here on! Getting the kids out of the hot tub needed some keen negotiation skills...
Really appreciated having the option to buy some essentiall groceries on site too given the location (the eggs from the farm hens there made a delicious breakfast!)
Thanks to Daniel and Rachel for being super hosts - can't wait to come back again!
28/08/2023
Mike
It was great from start to finish. The communication around the stay, info booklet, responsiveness were great and the site itself was even better!!! Great facilities and very luxury feel, with the hot tub a special touch! Dan was great and my kids loved the farm animals
25/08/2023
Tim
We had the most wonderful stay at Flora. The fully accessible Safari Lodges are well appointed with everything you need. Our hosts had taken great care and thought in preparing the lodge. The hot tub was a hit!
Located on a small farm, Dan really took time to ensure everything was as we needed. Our daughter thoroughly enjoyed meeting the farm’s animals- chickens, geese, goats, sheep and famous Patsy the pig. Dan was incredibly patient, kind and engaging with her, answering hers (and my) many questions about the animals and farm.
The on-site honesty shop is well provided for if you forget or even don’t bring a thing! We loved making s’mores on the camp fire and would have done a campfire meal if we’d stayed longer.
My teenage son also really enjoyed himself (much to his surprise!)
The vision Dan and his wife have for their small holding is one close to my heart- to create a space where neurodiverse students can come and learn about everything from pitch to fork by partnering with a local college.
If you want a relaxing, close to nature stay in a beautiful part of the UK, then book Flora or Fauna. There is so much to do close by but make sure you stay up to see the night sky
21/08/2023
Kathryn
I’m a new wheelchair user so I didn’t know what to expect – it’s the first holiday we’ve attempted since my accident earlier this year. But Flora was an amazing space – beautifully done, with sensitive adaptions. I was struck by the little things, like how there was space between furniture to manoeuvre my (fairly chunky, powered) wheelchair. Outside has been landscaped too, so that I could access the barn. It all spoke of genuine consideration for people with disabilities. And for everyone else, my wife and kids, it’s just a really lovely spot to come for a break. And Dan really couldn’t have been a more thoughtful and charming host; we really enjoyed our time with him.
11/08/2023
Jon & Lisa
Communication with Dan, both before and during the stay was very good. We have stayed in many places, but from arrival onwards, Dan proved to be the most helpful host we have ever stayed with. Any queries we had were dealt with swiftly and Dan was happy to offer recommendations and advice on many topics.
The information on accessible places to visit was excellent.
The safari tent was spotlessly clean and the beds were very comfortable.
We would definitely stay here again.
03/07/2023
Tricia
We were the first people to ever stay in flora and it couldn't have been more magical. It was outstanding! Dan and Rach went above and beyond for us. From the beautiful safari tents to the farm it is built within. We couldn't recommend anywhere more highly. We are so thankful for how we were looked after and how special my birthday was made. Our dog loved it just as much as we did with the beautiful local walks and Dulverton just down the road. We will be returning and hoping to meet some more of the farm animals. Thank you to Dan and Rach and all the best with this adventure.
28/06/2023
Jessica
Reviews
We have just spent our Honeymoon in the Flora safari lodge and we were honestly blown away.
The lodge had absolutely everything we could want and was absolutely stunning! There is also a barn onsite where we could pick up any essentials and treats which was really handy.
The hosts were so lovely and provided a warm welcome, really great recommendations and the opportunity to meet some of the wonderful animals.
We had the most wonderful week away and cannot wait to return in the near future!
02/09/2024
Katie
We had a fantastic stay at Flora, and Amazing place, clean, tidy quiet and plenty space for kids
Dan was a great host! Took the time out to meet us and introduce his far animals to my son, which was the highlight of the trip.
There are some fabulous places to see around and it’s great part of the world, would highly recommend this place
16/08/2024
Saqib
Absolutely amazing, Dan was the perfect host, none of us wanted to leave.
The accommodation was spacious and spotless, with lots of room outside for the boys to play ball and run around. Everything worked as it should and even during what was a very wet and windy storm, the tent was cosy and warm due to the log burner. The beds were extremely comfortable and sitting in the hot tub under the stars felt wonderful.
Pablo the pig, and the three pygmy goats "Harry, Nevil and Ron" were a massive hit with my boys.
As glamping goes, this place is a 12 out of 10, Cant wait to go back again...
08/04/2024
Stephen
Flora was such a treat for a short stay in April. We didn't have good weather but the tent was spacious and warm such that we still had a lovely time even for the rainy bits of the 2 night stay. The hot tub, board games and TV kept a family of 4 entertained when we weren't out and about. The tent was really luxuriously finished and generously equipped and the convenience of the onsite honesty shop is a great amenity. Meeting and feeding the animals was probably the highlight of an overall very fun trip. Thank you Dan and Rachel for your hospitality!
03/04/2024
Jayne
A wonderful stay! Nice and peaceful. Dan was a great host. Everything we were looking for.
13/10/2023
Hannah
Wonderful place,hosts and ambiance.
Excellent quality and well thought out.
Plenty to do in the area whatever the weather.
We are a family of 5 (children 18,20 and 23).
30/08/2023
Deborah
Stunning safari tents in a beautiful location! We had a fabulous break staying in Flora - even a bit of rain didnt dampen our spirits.
The accommodation is definitely 5 Star; nestled in the Exmoor countryside you feel right in the middle of nature but super cozy and comfortable.
The tent is really well appointed: it sets the bar for camping from here on! Getting the kids out of the hot tub needed some keen negotiation skills...
Really appreciated having the option to buy some essentiall groceries on site too given the location (the eggs from the farm hens there made a delicious breakfast!)
Thanks to Daniel and Rachel for being super hosts - can't wait to come back again!
28/08/2023
Mike
It was great from start to finish. The communication around the stay, info booklet, responsiveness were great and the site itself was even better!!! Great facilities and very luxury feel, with the hot tub a special touch! Dan was great and my kids loved the farm animals
25/08/2023
Tim
We had the most wonderful stay at Flora. The fully accessible Safari Lodges are well appointed with everything you need. Our hosts had taken great care and thought in preparing the lodge. The hot tub was a hit!
Located on a small farm, Dan really took time to ensure everything was as we needed. Our daughter thoroughly enjoyed meeting the farm’s animals- chickens, geese, goats, sheep and famous Patsy the pig. Dan was incredibly patient, kind and engaging with her, answering hers (and my) many questions about the animals and farm.
The on-site honesty shop is well provided for if you forget or even don’t bring a thing! We loved making s’mores on the camp fire and would have done a campfire meal if we’d stayed longer.
My teenage son also really enjoyed himself (much to his surprise!)
The vision Dan and his wife have for their small holding is one close to my heart- to create a space where neurodiverse students can come and learn about everything from pitch to fork by partnering with a local college.
If you want a relaxing, close to nature stay in a beautiful part of the UK, then book Flora or Fauna. There is so much to do close by but make sure you stay up to see the night sky
21/08/2023
Kathryn
I’m a new wheelchair user so I didn’t know what to expect – it’s the first holiday we’ve attempted since my accident earlier this year. But Flora was an amazing space – beautifully done, with sensitive adaptions. I was struck by the little things, like how there was space between furniture to manoeuvre my (fairly chunky, powered) wheelchair. Outside has been landscaped too, so that I could access the barn. It all spoke of genuine consideration for people with disabilities. And for everyone else, my wife and kids, it’s just a really lovely spot to come for a break. And Dan really couldn’t have been a more thoughtful and charming host; we really enjoyed our time with him.
11/08/2023
Jon & Lisa
Communication with Dan, both before and during the stay was very good. We have stayed in many places, but from arrival onwards, Dan proved to be the most helpful host we have ever stayed with. Any queries we had were dealt with swiftly and Dan was happy to offer recommendations and advice on many topics.
The information on accessible places to visit was excellent.
The safari tent was spotlessly clean and the beds were very comfortable.
We would definitely stay here again.
03/07/2023
Tricia
We were the first people to ever stay in flora and it couldn't have been more magical. It was outstanding! Dan and Rach went above and beyond for us. From the beautiful safari tents to the farm it is built within. We couldn't recommend anywhere more highly. We are so thankful for how we were looked after and how special my birthday was made. Our dog loved it just as much as we did with the beautiful local walks and Dulverton just down the road. We will be returning and hoping to meet some more of the farm animals. Thank you to Dan and Rach and all the best with this adventure.
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We have just spent our Honeymoon in the Flora safari lodge and we were honestly blown away. The lodge had absolutely everything we could want and was absolutely stunning! There is also a barn onsite where we could pick up any essentials and treats which was really handy. The hosts were so lovely and provided a warm welcome, really great recommendations and the opportunity to meet some of the wonderful animals. We had the most wonderful week away and cannot wait to return in the near future!
02/09/2024