The Rook's Tower | Treehouse in Herefordshire | Canopy & Stars
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Comfort and class in the trees of a forest with a hot tub, sauna and an outdoor cinema, where nature surrounds you on the deck and flows in through huge windows
This beautiful area of thriving woodland is the product of years of careful management from owners Heather and Dale. They bought the land at a pub auction and have transformed it, with much planting and clearing, into the home of forest creatures. You might see people from the two other cabins, but the cabins are widely spaced, so you’ll mostly meet nobody but the birds.
You could easily spend a few days enjoying the simpler things in life – the quiet of the forest, a good book, the crackle of the open fire, but there’s plenty to do if you fancy a day out. The Bromyard Downs, Warren Wood and The Brockhampton Estate are all within walking distance of the cabin. In fact, there are many beautiful places to visit nearby, and you get an extensive digital guidebook if you need it.
Huge corner windows let the views and light flood into the open-plan living space, where you’ll find the big sofa, wood-burner and handcrafted double bed. The bathroom is tiled, modern and equipped with a powerful shower, while the kitchen has everything you need to whip up a great meal. Down on the ground there’s a hot tub next to the ‘cinema area’ and sauna, as well as a chiminea, with seats so you can finish the day in the gentle glow of the fire and the deep peace of the woods.
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Essentials
The important stuff
Check in: 3-6pm. If arriving later than 6pm you must let the owners know in advance as they do not live on site. 9pm is the latest possible check in time.
Check out: by 10am
Check in and out times are generally between 3-6pam and 10am, however these are generally flexible nearer to the time, depending on what is going on with other cabins
Please bring torches, wellies, books and games
Please note that guests are required to strip the bed and put bedding along with towels into a bag on check out day
Please be aware that there is occasional farm noise on site
Please do not burn firewood from the surroundings
Firewood, lighters and kindling are provided
Mobile phone signal
No WiFi
Sleeping arrangements
One king-size bed
Extra space available
Space
for 2 babies
no charge.
only babes in arms up to 12 months allowed. A travel cot and highchair can be provided on request
Space
for 2 pets
from £20 per pet per stay - plastic bed, bowl and treat provided. Please bring dog blanket. Dogs must be on lead at all times
Cooking
Charcoal BBQ
Wood Fired Pizza oven
Oven
Pizza oven and BBQ outside with private seating area
Electric fridge with small freezer compartment
Fully equipped kitchen
Toaster
Gas BBQ on the balcony
Eco friendly washing up liquid
Washing
Shower
Compost loo
Complimentary fluffy bath robes
Relaxing bath tub at the foot of the bed
Complimentary eco friendly/vegan shampoo, conditioner, body wash and hand wash - please only use these and nothing else due to surrounding environment
Heating, lighting & bedding
Bed linen and towels provided
Goose feather duvets
Wood-burner
Electric and solar lighting
Plug sockets with USB
Entertainment
Infa-red Sauna
Hot tub with outdoor cinema (there is a selection of DVDs but you are welcome to bring your own or connect the player to your phone)
Board games that are rotated
Massages can be booked through a local masseuse. Please contact the owner after booking for more details.
Bluetooth speaker
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Getting there
Norton, Bromyard, Herefordshire, HR7 4PJ
Check in is 3-6 pm. If arriving later than 6 pm you must let the owners know in advance as they do not live on site. 9 pm is the latest possible check in time.
By car
Situated off the B2403. Once you turn off the B4203, keep an eye out for a roadside gate and signs and old stone walls on the left hand side. If you spot Hill House Farm on the right hand side you’ve gone too far! Rookery Woods is just before this. The postcode may take you down Hill House Farm's lane so if this happens turn around, turn left and take it very slowly and you should see Rookery Woods pretty much straight away on your right.
By public transport
The closest train station is in Worcester and Hereford, both 30-minutes away.
The nearest bus stop is in Bromyard.
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Food & Drink
At The Rookery Woods
A small amount of tea, coffee, sugar, cooking oil, salt and pepper are also provided. Extra treats can be ordered for your arrival: hampers & champers; cakes; flowers; massages in the cabin (please contact owners after booking for more details on pricing or to book extra treats)
There is a wonderful deli in town called Legges, full of artisan products and locally sourced meat and veg, a destination shop for many
Pubs & restaurants
Green Cow Kitchen - fine dining restaurant in Herefordshire showcasing the very best that our farm can produce
Foxys Steak Bar in Bromyard - Vegetarian friendly. Small menu but high quality! Relaxing atmosphere and friendly staff too
Flavours in Bromyard - Indian/fusion/Balti. Great for takeaways but if you're sitting in, you can bring your own booze
The Falcon Hotel Bromyard - This is a black and white half timbered Tudor building with original beams and charming public rooms
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Activities
At The Rookery Woods
Step on to the Bromyard Downs straight from the gate, with acres of common ground and ancient woodland to explore, adventure along a network of footpaths, where there are pubs within an hours walking distance.
Massages can be booked through a local masseuse. Please contact the owner after booking for more details.
Places to visit
Ralph Court Gardens - 12 amazing gardens in the grounds of a Gothic rectory. The gardens take you around the world and includes a restaurant with freshly prepared food.
Moors Meadow Gardens and Nursery - Internationally recognised for its wildlife and plants, you will find the creation of sculptures and imagination over this 7 acre hillside garden.
Hereford and Worcester are both medieval cities with wonderful cathedrals. Hereford cathedral houses The Mappa Mundi, the oldest map of the world and is well worth a visit. Both are about 20-minutes away by car.
For the avid fisherman visit Kingfisher Trout lake or Docklow Pools. Fishing starts at 8 am and you need to book a place. Friendly management in a beautiful setting.
The Weir Forest - Spend the day around the Go Ape course!
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Meet your hosts
Meet Heather & Dale
In 2007 Heather and Dale lived off grid in a bus and dreamed of one day finding their own special place to live. They stumbled across this gorgeous patch of overgrown secluded woodland that you could only access through a crumbled hole in the wall. They managed to win it in a local auction in a pub fuelled by a few beers!! The pair have gone from having no idea how to manage a wood, sell firewood or even use a chainsaw to now, all these years later, with the most gorgeous place that they can now share with their two small children.
They had no intention of building treehouses but the natural progression of the site gave them a wonderful opportunity to share it with others and provide a sustainable future for their young children whilst at the same time giving them an opportunity to develop, maintain and nurture the wood for many years to come. Over these years they have turned a very dark and neglected space into a place of beauty and tranquillity where nature thrives and the sunlight shines again in abundance. Year on year they are delighted by the new growth that comes and are humbled every single day. They have replanted 500 new saplings of all sorts throughout the wood to replace the dead and fallen trees that have been removed. Their forestry management plan is ongoing and one day when they aren't around their children will look up to the big trees above them and remember planting those tiny saplings when they were so little.
Heather and Dale love Rookery Woods. It gives them everything a heart could need to feel full. To share a magical space will bring them boy joy. They feel that their place is a little bit of paradise and they hope that others will feel the same too.
Wildlife & the environment
The Rookery Woods is totally off grid. They also now have rabbits in abundance, squirrels, badgers and all sorts of birds, toads (which the children love to catch) and occasionally they disturb a lovely brown field mouse or two. They have seen deer wander through the woods too. You can hear and watch buzzards circling the perimeter of the wood as well.
This beautiful area of thriving woodland is the product of years of careful management from owners Heather and Dale. They bought the land at a pub auction and have transformed it, with much planting and clearing, into the home of forest creatures. You might see people from the two other cabins, but the cabins are widely spaced, so you’ll mostly meet nobody but the birds.
You could easily spend a few days enjoying the simpler things in life – the quiet of the forest, a good book, the crackle of the open fire, but there’s plenty to do if you fancy a day out. The Bromyard Downs, Warren Wood and The Brockhampton Estate are all within walking distance of the cabin. In fact, there are many beautiful places to visit nearby, and you get an extensive digital guidebook if you need it.
Huge corner windows let the views and light flood into the open-plan living space, where you’ll find the big sofa, wood-burner and handcrafted double bed. The bathroom is tiled, modern and equipped with a powerful shower, while the kitchen has everything you need to whip up a great meal. Down on the ground there’s a hot tub next to the ‘cinema area’ and sauna, as well as a chiminea, with seats so you can finish the day in the gentle glow of the fire and the deep peace of the woods.
Check in: 3-6pm. If arriving later than 6pm you must let the owners know in advance as they do not live on site. 9pm is the latest possible check in time.
Check out: by 10am
Check in and out times are generally between 3-6pam and 10am, however these are generally flexible nearer to the time, depending on what is going on with other cabins
Please bring torches, wellies, books and games
Please note that guests are required to strip the bed and put bedding along with towels into a bag on check out day
Please be aware that there is occasional farm noise on site
Please do not burn firewood from the surroundings
Firewood, lighters and kindling are provided
Mobile phone signal
No WiFi
Sleeping arrangements
One king-size bed
Extra space available
Space
for 2 babies
no charge.
only babes in arms up to 12 months allowed. A travel cot and highchair can be provided on request
Space
for 2 pets
from £20 per pet per stay - plastic bed, bowl and treat provided. Please bring dog blanket. Dogs must be on lead at all times
Cooking
Charcoal BBQ
Wood Fired Pizza oven
Oven
Pizza oven and BBQ outside with private seating area
Electric fridge with small freezer compartment
Fully equipped kitchen
Toaster
Gas BBQ on the balcony
Eco friendly washing up liquid
Washing
Shower
Compost loo
Complimentary fluffy bath robes
Relaxing bath tub at the foot of the bed
Complimentary eco friendly/vegan shampoo, conditioner, body wash and hand wash - please only use these and nothing else due to surrounding environment
Heating, lighting & bedding
Bed linen and towels provided
Goose feather duvets
Wood-burner
Electric and solar lighting
Plug sockets with USB
Entertainment
Infa-red Sauna
Hot tub with outdoor cinema (there is a selection of DVDs but you are welcome to bring your own or connect the player to your phone)
Board games that are rotated
Massages can be booked through a local masseuse. Please contact the owner after booking for more details.
Check in is 3-6 pm. If arriving later than 6 pm you must let the owners know in advance as they do not live on site. 9 pm is the latest possible check in time.
By car
Situated off the B2403. Once you turn off the B4203, keep an eye out for a roadside gate and signs and old stone walls on the left hand side. If you spot Hill House Farm on the right hand side you’ve gone too far! Rookery Woods is just before this. The postcode may take you down Hill House Farm's lane so if this happens turn around, turn left and take it very slowly and you should see Rookery Woods pretty much straight away on your right.
By public transport
The closest train station is in Worcester and Hereford, both 30-minutes away.
A small amount of tea, coffee, sugar, cooking oil, salt and pepper are also provided. Extra treats can be ordered for your arrival: hampers & champers; cakes; flowers; massages in the cabin (please contact owners after booking for more details on pricing or to book extra treats)
There is a wonderful deli in town called Legges, full of artisan products and locally sourced meat and veg, a destination shop for many
Pubs & restaurants
Green Cow Kitchen - fine dining restaurant in Herefordshire showcasing the very best that our farm can produce
Step on to the Bromyard Downs straight from the gate, with acres of common ground and ancient woodland to explore, adventure along a network of footpaths, where there are pubs within an hours walking distance.
Massages can be booked through a local masseuse. Please contact the owner after booking for more details.
Places to visit
Ralph Court Gardens - 12 amazing gardens in the grounds of a Gothic rectory. The gardens take you around the world and includes a restaurant with freshly prepared food.
Moors Meadow Gardens and Nursery - Internationally recognised for its wildlife and plants, you will find the creation of sculptures and imagination over this 7 acre hillside garden.
Hereford and Worcester are both medieval cities with wonderful cathedrals. Hereford cathedral houses The Mappa Mundi, the oldest map of the world and is well worth a visit. Both are about 20-minutes away by car.
For the avid fisherman visit Kingfisher Trout lake or Docklow Pools. Fishing starts at 8 am and you need to book a place. Friendly management in a beautiful setting.
The Weir Forest - Spend the day around the Go Ape course!
In 2007 Heather and Dale lived off grid in a bus and dreamed of one day finding their own special place to live. They stumbled across this gorgeous patch of overgrown secluded woodland that you could only access through a crumbled hole in the wall. They managed to win it in a local auction in a pub fuelled by a few beers!! The pair have gone from having no idea how to manage a wood, sell firewood or even use a chainsaw to now, all these years later, with the most gorgeous place that they can now share with their two small children.
They had no intention of building treehouses but the natural progression of the site gave them a wonderful opportunity to share it with others and provide a sustainable future for their young children whilst at the same time giving them an opportunity to develop, maintain and nurture the wood for many years to come. Over these years they have turned a very dark and neglected space into a place of beauty and tranquillity where nature thrives and the sunlight shines again in abundance. Year on year they are delighted by the new growth that comes and are humbled every single day. They have replanted 500 new saplings of all sorts throughout the wood to replace the dead and fallen trees that have been removed. Their forestry management plan is ongoing and one day when they aren't around their children will look up to the big trees above them and remember planting those tiny saplings when they were so little.
Heather and Dale love Rookery Woods. It gives them everything a heart could need to feel full. To share a magical space will bring them boy joy. They feel that their place is a little bit of paradise and they hope that others will feel the same too.
Wildlife & the environment
The Rookery Woods is totally off grid. They also now have rabbits in abundance, squirrels, badgers and all sorts of birds, toads (which the children love to catch) and occasionally they disturb a lovely brown field mouse or two. They have seen deer wander through the woods too. You can hear and watch buzzards circling the perimeter of the wood as well.
We had a wonderful peaceful stay. Heather and Graham couldn't have been more welcoming! The treehouse was beautiful with everything we could have needed and the outdoor space was wonderfully thought out. We particularly loved the hot tub with cinema screen (literally hundreds of dvds to pick from) and the fire pit was lovely to sit in front of in the evening with a glass of wine. Everything has been so well thought out with gorgeous little details on the site including carved wooden statues, metal bugs and woven arches. We had a lovely walk on Bromyard downs and visited the Loafers bakery which did amazing bread and cakes. We can't speak more highly of the place and we are hoping to book again soon.
26/03/2025
Ceri
Absolutely loved it - the treehouse was gorgeous and extremely relaxing. Everything was available there for our stay and there were clear joining instructions as well as clear instructions re how to use things in the treehouse once we were there. Absolutely loved it.
24/01/2025
Sarah
Rooks Tower was booked as a surprise for my wife's birthday and turned out to be the most relaxed weekend. I managed to keep it secret right up to the moment we arrived and were greeted with a heartfelt welcome from the hosts.
My wife's reaction on entering the property made my whole holiday! A welcome bottle of prosecco had been left for us. The woodburner had been lit giving off a wonderful warmth and we were then shown the facilities. We enjoyed the hot tub, the outdoor cinema (eating outdoor cooked pizza) and the barbeque, during which and as an extra surprise I arranged (with permission) for our boys to visit.
We relaxed, walked in the wonderful countryside and slept really soundly.
When it was, sadly, time to leave, Dale and Heather were genuinely pleased to find out if we had enjoyed ourselves which I felt was a further demonstration of the care they take of their guests.
I sincerely hope that I have not forgotten anything as this will go down as one of the best breaks we have enjoyed.
15/11/2024
Alan
The Rookery Woods is a truly magical getaway that feels like stepping into a fairytale. From the moment you arrive, you're enchanted by its unique charm. We stayed in The Rooks Tower which was amazing! Every detail has been thoughtfully curated to create an unforgettable experience that feels both luxurious and wonderfully whimsical.
30/08/2024
Russell
Rook towers is amazing with excellent facilities such as hot club, outdoor cinema, sauna which was relaxing. It has wood burners which was my favourite, so warm and cosy. The balcony provides an excellent view of the nature. The tower had everything we needed and easy to use. I really enjoyed the bath in the bedroom - it was different but so nice. Dale and Heather are amazing and communicate really well. There is a range of DVDs to watch which is lovely as we found some old classical we wanted to see.
21/08/2024
Anisha
Wow! We booked this stay for our honeymoon and I can easily say it was magical.
The treehouse was immaculate. We had everything we needed to make our stay feel like home from home. The kitchen was kitted out and the bedding was lush, the "just married" bunting and bottle of prosecco on ice when we arrived really made us feel special. The information given beforehand on the app is the best I've ever experienced which made us completely relax. The surroundings were idyllic and we will miss waking up to the trees in the morning. Could not recommend this highly enough.
09/08/2024
Natalie
The rooks tower was simply amazing. The location, surroundings, and tree house itself was perfect. The attention to detail in the décor shined through in every corner.
01/05/2024
Stuary
The most amazing place. The owners are absolutely incredible people who go above and beyond. Location is fantastic the tower is beautifully designed and decorated. I have zero faults to say. I’ve stayed in many tree houses but this really is the head and shoulders above the rest. We will definitely be coming back.
12/04/2024
Joseph
Our stay was perfect from start to finish! Heather and Dale made the most welcoming and friendly hosts and we didn't want the trip to end. We stayed in the Rooks Tower and loved the cosy warm feel to the cabin, not to mention the hot tub and cinema screen which we certainly made the most of! I'd recommend and stay at the Rookery Woods again, just make sure to check the weather and be prepared for if it rains as it gets VERY muddy!
27/03/2024
Grace
We had the perfect time at Rooks Tower. Location is so peaceful and the lack of distractions really help you take it all in. We did it all. Pizza from the pizza oven while sitting in front of the chimnea, film in the hot tub, film snuggled on the sofa, scrabble, reading in peace, spotting the wildlife.... Such a lovely place to get away from it all.
11/03/2024
Laura
I booked a getaway as a surprise trip for my partners birthday, he has said that this was the best trip he has ever had. The location was peaceful, we had everything we needed and we would 100% book back here in the future.
08/03/2024
Maddison
Surreal location, super relaxing and peaceful, modern and cosy accommodation.
01/12/2023
Abbie
Very relaxing stay and a complete getaway
27/10/2023
Katie
It was our mini moon the day after our wedding and we wanted somewhere different to your standard log cabin. This did not disappoint it was absolutely amazing! You can see all the love and effort Dale and Heather has put into the treehouse and the surrounding grounds. Would definitely recommend was amazing to switch off from the world as well. The views are incredible so peaceful.
29/09/2023
Rebecca
Absolutely amazing stay at Rooks Tower! So good in fact that we have booked for next year. Such a beautiful and tranquil place
28/08/2023
chris
We stayed here for my husbands 40th birthday and it was absolutely amazing, the attention to detail is out of this world. Heather and Dale are fantastic hosts!
10/07/2023
Kate
Absolutely perfect in every way! The hot tub with the cinema screen were excellent, it’s where we spent most of our time! Sitting on the balcony listening to the birds was beautiful.
The interior of the treehouse was beautiful. It was just perfect and I would definitely recommend it
05/06/2023
Holly
We booked this for our 2 years anniversary and we couldn’t have picked a better more peaceful place if we tried. It was perfect, and Dale and Heather made us feel extremely welcome!
24/05/2023
Molly
It was absolutely superb, it was serene and peaceful. Just such a gorgeous place to stay. 100% will come again.
12/05/2023
James
Perfect, relaxing 2 nights in the Rook's Tower. Absolute heaven! Everything was so well thought out and spotless. Warm and welcoming hosts and so lovely to experience the epic results of their hard work. We had the best 2 nights sleep we've had in forever. Waking up to birdsong was amazing. The hot tub with the cinema screen was the perfect relaxation and I have never been in a hot tub that didn't lose temperature, no matter how long you stayed in it. Really dog friendly and our little dog loved chilling in the sun on the decking. Beautiful artwork by the host's sister and all of the little touches were just perfect. Will definitely return.
01/05/2023
Lynne
What a wonderful place to stay to escape it all. It was peaceful and beautiful. The tower was spotless, such a clever layout and the owners were only a phone call away should you need them. The hot tub was a great way to wind down after our walk across the Bromyard downs and the first night we had a great soak with a view in the big bath in the bedroom. There was an endless supply of wood to keep the burner going to keep you cosy and warm. The kitchen was well equipped to make our breakfasts and the local Indian takeaway was 5 minutes down the road for the night we didn’t want to cook. I had booked a hamper to celebrate my husband’s birthday and it was waiting for him along with a happy birthday banner for his arrival. Nothing was too much trouble. The communication via email to the owners was faultless. Where your wellies from the car! That’s my only advice. Thank you Dale & Heather.
03/04/2023
Sarah
Our stay was amazing! Heather and Dale were the best hosts, so attentive. It was so nice to get away from the city and be out in the woods - the cabin was beautifully decorated and the hot tub in the outdoor cinema room was definitely the star of the show! We made wood-oven fired pizzas, stargazed and went on many countryside walks. Couldn’t recommend this more.
20/03/2023
Danya
From start to finish the stay was more than I could of ever asked for. Heather and Dale are the most welcoming people, there to lend a helping hand with your luggage and offering support with anything you need help with.
The Rooks Tower is the most romantic and perfect getaway for couple alone time, From sitting in the treetops to hottubs and films. Nothing but the sound of birds and nature all around you. By far the BEST place I have ever stayed. Cannot wait to go back. This accommodation has everything you need for alone time, it does not have a TV or WiFi which some people might say is boring but it also means you can spend time together alone. No distractions at all.
There is a cupboard FULL of DVDs for you to choose from which I think is a personal touch, they also provide board games for you to play.
Thank you again I couldn't of asked for a better stay for my partners 30th birthday surprise.
27/02/2023
Hannah
We stayed in the Rooks Tower at the Rookery Woods and was not disappointed. We were so impressed with the cabin and all the little attention to detail. The fact they provide DVD’s, books, board games and more was just part of the reason why we were impressed. But the whole style of the cabin and every little attention to detail in it was lovely
06/02/2023
Beth
Rook's Tower was absolute perfection. So clean, peaceful and quiet. Fabulous facilities and gorgeous setting. Absolutely recommend to anyone.
27/01/2023
Alice
It was such a relaxing peaceful place to spend a weekend amongst nature. The facilities were fantastic and the owners were very friendly and helpful, but also left us alone to enjoy our stay.
06/01/2023
Heidi
We had a wonderful time here celebrating our 10th wedding anniversary, such a special place! We had a couples massage in the lodge which was fantastic and visited a Michelin star restaurant for a lovely lunch too. Overall a great place to stay for a romantic break!
21/09/2022
Louise
We had an amazing couple of nights at the Rook's Tower. Absolutely LOVED the hot-tub cinema and the location in the woods was simply idyllic. A lovely welcome with great comms from the hosts, super comfortable bed and an ideal base for walks across the downs. We stayed in a summer heatwave so could make the most of the outdoor spaces but I think I'd be equally happy staying in and sitting on the sofa looking at that view of the woods and enjoying that bath!
18/07/2022
Ben
We really enjoyed our stay at The Rooks Tower, the venue was very clean and well looked after and would highly recommend this stay to others.
06/07/2022
Sam
We would come back in a heartbeat. The setting was stunning and the treehouse really reflected this with the internal decor. We enjoyed the bbq, pizza wood fire oven and chiminea which allowed us to be outside with nature cooking and sitting by the fire.
13/06/2022
Lauren
We had a fantastic stay at The Rook's Tower. The information we received before the stay answered all questions we had, and the digital guidebook was fantastic for information about the local area too.
10/06/2022
Tristan
We had the BEST stay, this location is ideal and the cabin was perfect in every way
04/06/2022
Samantha
We stayed here for my 22nd birthday getaway for two nights. Absolutely stunning location to relax, chill and have a great romantic time. We loved every minute of our stay everything including the fire heater, the bath and the amazing views. The host was so lovely, Dale showed us to our cabin and helped take our stuff up in a wheelbarrow! We will definitely be looking to come back here ! Thank you for hosting us ☺️ Just a note, it was a little cold on the first night as we didn’t put enough logs onto the fire for the night so I would recommend taking warm pyjamas ☺️
24/01/2022
Wiktoria
What an incredible place! The loveliest owners, the most relaxing environment, the perfect accommodation, and an all-round perfect stay. I highly recommend The Rook's Tower for a romantic getaway - I took my boyfriend for his birthday, and he loved it. It was super relaxing and had a lovely surrounding area for nature walks which is just what we were hoping for!
12/01/2022
Shannon
Our stay at The Rook’s Tower was enjoyable. It was peaceful and a new experience for us. We hadn’t stayed anywhere with a compost toilet before so that was an eye opener! Without access to a TV we found that we interacted more. Overall it was a very relaxing stay which is what we were looking for.
10/01/2022
Sasha
A perfect winter staycation! The cabins offer a really unique setting, and are quiet and secluded without feeling totally isolated. There are some great walks on the doorstep (with only a small amount of roadwork), and it seemed pretty well connected if you wanted to pop out and visit places by car instead. The cabins have everything you need if you want to go self catering rather than visiting restaurants etc, and the log fires are really fabulous in winter. Heather and Dale have created a really special spot and it's well worth a visit!
08/12/2021
Emily
Heather and Dale, Thank you So Much!
This was the perfect little retreat and honestly, your generosity and kindness was just the cherry on the top!
24/11/2021
Affy
We had the most relaxing switched off stay at the Tower! Dale and Heather couldn’t have been more inviting and helpful. We were met on site by Dale who assisted with our bags and showed us around. Even let us know the times for the Christmas Light switch on in Bromyard!
We explored the Downs which is minutes walk away, did GoApe at nearby Wyre Forest, had some lovely pub food recommended in the guide book and snuggled in front of the fire and listened to Harry Potter. Couldn’t have had a more perfect stay!
19/11/2021
Katie
The Rook’s tower was amazing, lovely views from the deck and windows with a bean bag to admire the views with a hot drink when it went cooler. The tower is really well built with lovely decor and stunning hand made furniture. Heather was lovely and welcoming showing is how to make the fire and left us a pack with walks and places to eat. This place is amazing I would definitely recommend it there was so much wildlife when you just stopped to have a look
17/11/2021
Katie
We had the most incredible long weekend here. Amazing accommodation and lovely hosts who made us feel very welcome. We made the most of our stay by exploring our surroundings, making full use of the wonderful Log Burner and star gazed on the balcony while listening to the wildlife around us. Would love to go back and plan on sending family members there too/
08/10/2021
Sally
Absolutely loved staying at the Rooks Tower. Was greeted by Dale who helped take all our stuff to our cabin. Beautifully decorated and the views are amazing with the elevated position looking out onto the woodland. So peaceful and tranquil, and some lovely walks nearby over Bromyard Downs and a couple of miles walk into the town. Spent our last evening toasting marshmallows on the bespoke fire pit and listening to the wildlife and watching the bats fly around at dusk. Loads of bird life to watch from the decking too. A lovely retreat and a break away to enjoy some time together after this year and everything it has thrown at us with losing my Dad in July after a battle with cancer, and a super hectic and stressful work period over the holidays. Our stay at Rookery Woods was much needed and delivered what we needed. Thank you Dale and Heather x
15/09/2021
Rachel
we loved it
16/07/2021
Anna
We had the most amazing stay here for our honeymoon. The rooks tower was well equipped with everything you could need, it was quite simply perfect!
12/07/2021
Mike
It was a lovely and easy getaway! we were welcomed by Heather who was warm and helpful, she took us to our spot very quickly and left us to settle in. All of the stay was very easy in terms of finding what was needed in the house to make food, relax and sleep! Being amongst birds and green created a sense of calm, this feeling never left us for our whole visit!
07/06/2021
Amy
Absolutely gorgeous treehouse, the perfect place to switch off, unwind and relax.
Ill be dreaming of laying on that beanbag looking over the canopy for months
07/05/2021
Laura
It was just fantastic! Loved it. Waking up to all the woodland birds singing to each other. Priceless
05/05/2021
Mike
Amazing!!
Fantastic lodge, great area and hosts couldn’t have done enough. Loved it!
23/04/2021
Ben
Wonderful stay, the fire was already lit for our arrival and the views were incredible. There were more amenities than we originally thought there would be, as a new bath tub had recently been installed. Heather and her husband were wonderful hosts and answered all the questions we had as well as gave us great tips on walks and shops in the local area.
16/04/2021
Gurpreet
We enjoyed a cosy, quiet Christmas at the Rook's Tower, and would recommend it unreservedly. The building itself is beautiful, tastefully decorated and very comfortable, and the local landscape of woodland and the nearby Bromyard Downs is lovely for walks or birdwatching. The owners, Heather and Dale, were incredibly friendly and accommodating, particuarly due to the complications of the COVID pandemic, with helpful communication and thought put into the cleanliness of the site. Genuinely can't recommend it enough!
24/12/2020
Stephen
The Rooks Tower was a last minute booking for my partners birthday that complied with the covid rules. Dale and Heather were the perfect hosts, their set up is a tranquil woodland retreat, away from the hustle and bustle of life. Dale and Heather were on hand for anything we needed and were very welcoming.
02/12/2020
Jessica
The stay was amazing! The Rook’s Tower was incredible, peace and tranquility right in the heart of the woods.
26/10/2020
Gemma
The Rook’s Tower was just what we were looking for. Super chilled, peaceful and so relaxing. The cabin had everything we needed and was the perfect place to get away from London in.
19/10/2020
Tamsin
Perfect couple of nights away in a unique and special place. Set in beautiful surroundings, it was a great place to relax and unwind. The log burner kept us nice and cosy too. Dale welcomed us in a friendly, lovely way as well as providing us with top tips on places to explore and sharing some delicious local cider!
10/10/2020
Darren
Stunning place to stay with the charm of being in the Forrest but enough modern twists to have a luxury stay. Loved looking out into the trees, very quiet and peaceful- the hand carved touches with the furniture were so in keeping. Would definitely recommend it for a few nights away!
08/10/2020
Kathryn
Peaceful escape nestled in the woods - perfect to relax and use as a base for exploring nearby countryside and Malvern Hills. Thoughtfully decorated by incorporating the trees and wooden furniture into the structure and design with extra tweaks like a willow arch, wooden carved mushrooms and pretty solar lights to bring the environment to life. Hosts at the woodland site were very helpful and knowledgeable.
24/08/2020
Katy
You instantly feel relaxed in the beautiful woodland setting and Heather, Dale, Teddy, Delilah and Suki were fantastic, friendly and very welcoming hosts. The treehouse structures are so impressive, unlike any other space I've visited before. The interiors are beautifully designed and I had a great night's sleep in the super comfy bed. There are miles and miles of scenic walks across the common (recommended by Heather and Dale) right from the doorstep. Thank you for a wonderful stay, we feel refreshed and recharged!
06/08/2020
Jennie, Canopy & Stars
Reviews
We had a wonderful peaceful stay. Heather and Graham couldn't have been more welcoming! The treehouse was beautiful with everything we could have needed and the outdoor space was wonderfully thought out. We particularly loved the hot tub with cinema screen (literally hundreds of dvds to pick from) and the fire pit was lovely to sit in front of in the evening with a glass of wine. Everything has been so well thought out with gorgeous little details on the site including carved wooden statues, metal bugs and woven arches. We had a lovely walk on Bromyard downs and visited the Loafers bakery which did amazing bread and cakes. We can't speak more highly of the place and we are hoping to book again soon.
26/03/2025
Ceri
Absolutely loved it - the treehouse was gorgeous and extremely relaxing. Everything was available there for our stay and there were clear joining instructions as well as clear instructions re how to use things in the treehouse once we were there. Absolutely loved it.
24/01/2025
Sarah
Rooks Tower was booked as a surprise for my wife's birthday and turned out to be the most relaxed weekend. I managed to keep it secret right up to the moment we arrived and were greeted with a heartfelt welcome from the hosts.
My wife's reaction on entering the property made my whole holiday! A welcome bottle of prosecco had been left for us. The woodburner had been lit giving off a wonderful warmth and we were then shown the facilities. We enjoyed the hot tub, the outdoor cinema (eating outdoor cooked pizza) and the barbeque, during which and as an extra surprise I arranged (with permission) for our boys to visit.
We relaxed, walked in the wonderful countryside and slept really soundly.
When it was, sadly, time to leave, Dale and Heather were genuinely pleased to find out if we had enjoyed ourselves which I felt was a further demonstration of the care they take of their guests.
I sincerely hope that I have not forgotten anything as this will go down as one of the best breaks we have enjoyed.
15/11/2024
Alan
The Rookery Woods is a truly magical getaway that feels like stepping into a fairytale. From the moment you arrive, you're enchanted by its unique charm. We stayed in The Rooks Tower which was amazing! Every detail has been thoughtfully curated to create an unforgettable experience that feels both luxurious and wonderfully whimsical.
30/08/2024
Russell
Rook towers is amazing with excellent facilities such as hot club, outdoor cinema, sauna which was relaxing. It has wood burners which was my favourite, so warm and cosy. The balcony provides an excellent view of the nature. The tower had everything we needed and easy to use. I really enjoyed the bath in the bedroom - it was different but so nice. Dale and Heather are amazing and communicate really well. There is a range of DVDs to watch which is lovely as we found some old classical we wanted to see.
21/08/2024
Anisha
Wow! We booked this stay for our honeymoon and I can easily say it was magical.
The treehouse was immaculate. We had everything we needed to make our stay feel like home from home. The kitchen was kitted out and the bedding was lush, the "just married" bunting and bottle of prosecco on ice when we arrived really made us feel special. The information given beforehand on the app is the best I've ever experienced which made us completely relax. The surroundings were idyllic and we will miss waking up to the trees in the morning. Could not recommend this highly enough.
09/08/2024
Natalie
The rooks tower was simply amazing. The location, surroundings, and tree house itself was perfect. The attention to detail in the décor shined through in every corner.
01/05/2024
Stuary
The most amazing place. The owners are absolutely incredible people who go above and beyond. Location is fantastic the tower is beautifully designed and decorated. I have zero faults to say. I’ve stayed in many tree houses but this really is the head and shoulders above the rest. We will definitely be coming back.
12/04/2024
Joseph
Our stay was perfect from start to finish! Heather and Dale made the most welcoming and friendly hosts and we didn't want the trip to end. We stayed in the Rooks Tower and loved the cosy warm feel to the cabin, not to mention the hot tub and cinema screen which we certainly made the most of! I'd recommend and stay at the Rookery Woods again, just make sure to check the weather and be prepared for if it rains as it gets VERY muddy!
27/03/2024
Grace
We had the perfect time at Rooks Tower. Location is so peaceful and the lack of distractions really help you take it all in. We did it all. Pizza from the pizza oven while sitting in front of the chimnea, film in the hot tub, film snuggled on the sofa, scrabble, reading in peace, spotting the wildlife.... Such a lovely place to get away from it all.
11/03/2024
Laura
I booked a getaway as a surprise trip for my partners birthday, he has said that this was the best trip he has ever had. The location was peaceful, we had everything we needed and we would 100% book back here in the future.
08/03/2024
Maddison
Surreal location, super relaxing and peaceful, modern and cosy accommodation.
01/12/2023
Abbie
Very relaxing stay and a complete getaway
27/10/2023
Katie
It was our mini moon the day after our wedding and we wanted somewhere different to your standard log cabin. This did not disappoint it was absolutely amazing! You can see all the love and effort Dale and Heather has put into the treehouse and the surrounding grounds. Would definitely recommend was amazing to switch off from the world as well. The views are incredible so peaceful.
29/09/2023
Rebecca
Absolutely amazing stay at Rooks Tower! So good in fact that we have booked for next year. Such a beautiful and tranquil place
28/08/2023
chris
We stayed here for my husbands 40th birthday and it was absolutely amazing, the attention to detail is out of this world. Heather and Dale are fantastic hosts!
10/07/2023
Kate
Absolutely perfect in every way! The hot tub with the cinema screen were excellent, it’s where we spent most of our time! Sitting on the balcony listening to the birds was beautiful.
The interior of the treehouse was beautiful. It was just perfect and I would definitely recommend it
05/06/2023
Holly
We booked this for our 2 years anniversary and we couldn’t have picked a better more peaceful place if we tried. It was perfect, and Dale and Heather made us feel extremely welcome!
24/05/2023
Molly
It was absolutely superb, it was serene and peaceful. Just such a gorgeous place to stay. 100% will come again.
12/05/2023
James
Perfect, relaxing 2 nights in the Rook's Tower. Absolute heaven! Everything was so well thought out and spotless. Warm and welcoming hosts and so lovely to experience the epic results of their hard work. We had the best 2 nights sleep we've had in forever. Waking up to birdsong was amazing. The hot tub with the cinema screen was the perfect relaxation and I have never been in a hot tub that didn't lose temperature, no matter how long you stayed in it. Really dog friendly and our little dog loved chilling in the sun on the decking. Beautiful artwork by the host's sister and all of the little touches were just perfect. Will definitely return.
01/05/2023
Lynne
What a wonderful place to stay to escape it all. It was peaceful and beautiful. The tower was spotless, such a clever layout and the owners were only a phone call away should you need them. The hot tub was a great way to wind down after our walk across the Bromyard downs and the first night we had a great soak with a view in the big bath in the bedroom. There was an endless supply of wood to keep the burner going to keep you cosy and warm. The kitchen was well equipped to make our breakfasts and the local Indian takeaway was 5 minutes down the road for the night we didn’t want to cook. I had booked a hamper to celebrate my husband’s birthday and it was waiting for him along with a happy birthday banner for his arrival. Nothing was too much trouble. The communication via email to the owners was faultless. Where your wellies from the car! That’s my only advice. Thank you Dale & Heather.
03/04/2023
Sarah
Our stay was amazing! Heather and Dale were the best hosts, so attentive. It was so nice to get away from the city and be out in the woods - the cabin was beautifully decorated and the hot tub in the outdoor cinema room was definitely the star of the show! We made wood-oven fired pizzas, stargazed and went on many countryside walks. Couldn’t recommend this more.
20/03/2023
Danya
From start to finish the stay was more than I could of ever asked for. Heather and Dale are the most welcoming people, there to lend a helping hand with your luggage and offering support with anything you need help with.
The Rooks Tower is the most romantic and perfect getaway for couple alone time, From sitting in the treetops to hottubs and films. Nothing but the sound of birds and nature all around you. By far the BEST place I have ever stayed. Cannot wait to go back. This accommodation has everything you need for alone time, it does not have a TV or WiFi which some people might say is boring but it also means you can spend time together alone. No distractions at all.
There is a cupboard FULL of DVDs for you to choose from which I think is a personal touch, they also provide board games for you to play.
Thank you again I couldn't of asked for a better stay for my partners 30th birthday surprise.
27/02/2023
Hannah
We stayed in the Rooks Tower at the Rookery Woods and was not disappointed. We were so impressed with the cabin and all the little attention to detail. The fact they provide DVD’s, books, board games and more was just part of the reason why we were impressed. But the whole style of the cabin and every little attention to detail in it was lovely
06/02/2023
Beth
Rook's Tower was absolute perfection. So clean, peaceful and quiet. Fabulous facilities and gorgeous setting. Absolutely recommend to anyone.
27/01/2023
Alice
It was such a relaxing peaceful place to spend a weekend amongst nature. The facilities were fantastic and the owners were very friendly and helpful, but also left us alone to enjoy our stay.
06/01/2023
Heidi
We had a wonderful time here celebrating our 10th wedding anniversary, such a special place! We had a couples massage in the lodge which was fantastic and visited a Michelin star restaurant for a lovely lunch too. Overall a great place to stay for a romantic break!
21/09/2022
Louise
We had an amazing couple of nights at the Rook's Tower. Absolutely LOVED the hot-tub cinema and the location in the woods was simply idyllic. A lovely welcome with great comms from the hosts, super comfortable bed and an ideal base for walks across the downs. We stayed in a summer heatwave so could make the most of the outdoor spaces but I think I'd be equally happy staying in and sitting on the sofa looking at that view of the woods and enjoying that bath!
18/07/2022
Ben
We really enjoyed our stay at The Rooks Tower, the venue was very clean and well looked after and would highly recommend this stay to others.
06/07/2022
Sam
We would come back in a heartbeat. The setting was stunning and the treehouse really reflected this with the internal decor. We enjoyed the bbq, pizza wood fire oven and chiminea which allowed us to be outside with nature cooking and sitting by the fire.
13/06/2022
Lauren
We had a fantastic stay at The Rook's Tower. The information we received before the stay answered all questions we had, and the digital guidebook was fantastic for information about the local area too.
10/06/2022
Tristan
We had the BEST stay, this location is ideal and the cabin was perfect in every way
04/06/2022
Samantha
We stayed here for my 22nd birthday getaway for two nights. Absolutely stunning location to relax, chill and have a great romantic time. We loved every minute of our stay everything including the fire heater, the bath and the amazing views. The host was so lovely, Dale showed us to our cabin and helped take our stuff up in a wheelbarrow! We will definitely be looking to come back here ! Thank you for hosting us ☺️ Just a note, it was a little cold on the first night as we didn’t put enough logs onto the fire for the night so I would recommend taking warm pyjamas ☺️
24/01/2022
Wiktoria
What an incredible place! The loveliest owners, the most relaxing environment, the perfect accommodation, and an all-round perfect stay. I highly recommend The Rook's Tower for a romantic getaway - I took my boyfriend for his birthday, and he loved it. It was super relaxing and had a lovely surrounding area for nature walks which is just what we were hoping for!
12/01/2022
Shannon
Our stay at The Rook’s Tower was enjoyable. It was peaceful and a new experience for us. We hadn’t stayed anywhere with a compost toilet before so that was an eye opener! Without access to a TV we found that we interacted more. Overall it was a very relaxing stay which is what we were looking for.
10/01/2022
Sasha
A perfect winter staycation! The cabins offer a really unique setting, and are quiet and secluded without feeling totally isolated. There are some great walks on the doorstep (with only a small amount of roadwork), and it seemed pretty well connected if you wanted to pop out and visit places by car instead. The cabins have everything you need if you want to go self catering rather than visiting restaurants etc, and the log fires are really fabulous in winter. Heather and Dale have created a really special spot and it's well worth a visit!
08/12/2021
Emily
Heather and Dale, Thank you So Much!
This was the perfect little retreat and honestly, your generosity and kindness was just the cherry on the top!
24/11/2021
Affy
We had the most relaxing switched off stay at the Tower! Dale and Heather couldn’t have been more inviting and helpful. We were met on site by Dale who assisted with our bags and showed us around. Even let us know the times for the Christmas Light switch on in Bromyard!
We explored the Downs which is minutes walk away, did GoApe at nearby Wyre Forest, had some lovely pub food recommended in the guide book and snuggled in front of the fire and listened to Harry Potter. Couldn’t have had a more perfect stay!
19/11/2021
Katie
The Rook’s tower was amazing, lovely views from the deck and windows with a bean bag to admire the views with a hot drink when it went cooler. The tower is really well built with lovely decor and stunning hand made furniture. Heather was lovely and welcoming showing is how to make the fire and left us a pack with walks and places to eat. This place is amazing I would definitely recommend it there was so much wildlife when you just stopped to have a look
17/11/2021
Katie
We had the most incredible long weekend here. Amazing accommodation and lovely hosts who made us feel very welcome. We made the most of our stay by exploring our surroundings, making full use of the wonderful Log Burner and star gazed on the balcony while listening to the wildlife around us. Would love to go back and plan on sending family members there too/
08/10/2021
Sally
Absolutely loved staying at the Rooks Tower. Was greeted by Dale who helped take all our stuff to our cabin. Beautifully decorated and the views are amazing with the elevated position looking out onto the woodland. So peaceful and tranquil, and some lovely walks nearby over Bromyard Downs and a couple of miles walk into the town. Spent our last evening toasting marshmallows on the bespoke fire pit and listening to the wildlife and watching the bats fly around at dusk. Loads of bird life to watch from the decking too. A lovely retreat and a break away to enjoy some time together after this year and everything it has thrown at us with losing my Dad in July after a battle with cancer, and a super hectic and stressful work period over the holidays. Our stay at Rookery Woods was much needed and delivered what we needed. Thank you Dale and Heather x
15/09/2021
Rachel
we loved it
16/07/2021
Anna
We had the most amazing stay here for our honeymoon. The rooks tower was well equipped with everything you could need, it was quite simply perfect!
12/07/2021
Mike
It was a lovely and easy getaway! we were welcomed by Heather who was warm and helpful, she took us to our spot very quickly and left us to settle in. All of the stay was very easy in terms of finding what was needed in the house to make food, relax and sleep! Being amongst birds and green created a sense of calm, this feeling never left us for our whole visit!
07/06/2021
Amy
Absolutely gorgeous treehouse, the perfect place to switch off, unwind and relax.
Ill be dreaming of laying on that beanbag looking over the canopy for months
07/05/2021
Laura
It was just fantastic! Loved it. Waking up to all the woodland birds singing to each other. Priceless
05/05/2021
Mike
Amazing!!
Fantastic lodge, great area and hosts couldn’t have done enough. Loved it!
23/04/2021
Ben
Wonderful stay, the fire was already lit for our arrival and the views were incredible. There were more amenities than we originally thought there would be, as a new bath tub had recently been installed. Heather and her husband were wonderful hosts and answered all the questions we had as well as gave us great tips on walks and shops in the local area.
16/04/2021
Gurpreet
We enjoyed a cosy, quiet Christmas at the Rook's Tower, and would recommend it unreservedly. The building itself is beautiful, tastefully decorated and very comfortable, and the local landscape of woodland and the nearby Bromyard Downs is lovely for walks or birdwatching. The owners, Heather and Dale, were incredibly friendly and accommodating, particuarly due to the complications of the COVID pandemic, with helpful communication and thought put into the cleanliness of the site. Genuinely can't recommend it enough!
24/12/2020
Stephen
The Rooks Tower was a last minute booking for my partners birthday that complied with the covid rules. Dale and Heather were the perfect hosts, their set up is a tranquil woodland retreat, away from the hustle and bustle of life. Dale and Heather were on hand for anything we needed and were very welcoming.
02/12/2020
Jessica
The stay was amazing! The Rook’s Tower was incredible, peace and tranquility right in the heart of the woods.
26/10/2020
Gemma
The Rook’s Tower was just what we were looking for. Super chilled, peaceful and so relaxing. The cabin had everything we needed and was the perfect place to get away from London in.
19/10/2020
Tamsin
Perfect couple of nights away in a unique and special place. Set in beautiful surroundings, it was a great place to relax and unwind. The log burner kept us nice and cosy too. Dale welcomed us in a friendly, lovely way as well as providing us with top tips on places to explore and sharing some delicious local cider!
10/10/2020
Darren
Stunning place to stay with the charm of being in the Forrest but enough modern twists to have a luxury stay. Loved looking out into the trees, very quiet and peaceful- the hand carved touches with the furniture were so in keeping. Would definitely recommend it for a few nights away!
08/10/2020
Kathryn
Peaceful escape nestled in the woods - perfect to relax and use as a base for exploring nearby countryside and Malvern Hills. Thoughtfully decorated by incorporating the trees and wooden furniture into the structure and design with extra tweaks like a willow arch, wooden carved mushrooms and pretty solar lights to bring the environment to life. Hosts at the woodland site were very helpful and knowledgeable.
24/08/2020
Katy
You instantly feel relaxed in the beautiful woodland setting and Heather, Dale, Teddy, Delilah and Suki were fantastic, friendly and very welcoming hosts. The treehouse structures are so impressive, unlike any other space I've visited before. The interiors are beautifully designed and I had a great night's sleep in the super comfy bed. There are miles and miles of scenic walks across the common (recommended by Heather and Dale) right from the doorstep. Thank you for a wonderful stay, we feel refreshed and recharged!
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
We had a wonderful peaceful stay. Heather and Graham couldn't have been more welcoming! The treehouse was beautiful with everything we could have needed and the outdoor space was wonderfully thought out. We particularly loved the hot tub with cinema screen (literally hundreds of dvds to pick from) and the fire pit was lovely to sit in front of in the evening with a glass of wine. Everything has been so well thought out with gorgeous little details on the site including carved wooden statues, metal bugs and woven arches. We had a lovely walk on Bromyard downs and visited the Loafers bakery which did amazing bread and cakes. We can't speak more highly of the place and we are hoping to book again soon.
26/03/2025