Corner House
Herefordshire, United Kingdom
Herefordshire Hideaways
- Our low price promise from £124 p/n
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Cabin
Sleeps 2
- One king-size bed
Overview
For anyone who’s had enough of the arduous task of climbing in and out of a hot tub, Chris and Vic at Pencombestone have sunk this one into the deck to save you the trouble. The floor-level outdoor tub, the angular lounge with the wide glass front doors and the huge bed under the equally huge skylight, all compete to be the place from which you gaze at Herefordshire’s hillsides and clear night skies after raiding the honesty fridge for some local cider.
The cabin is off-grid, with solar lights, USB charging points and a compost loo just outside the back door. There is a gas-powered cool box and five hob oven so you can still get creative in the kitchen. For a special occasion, why not order up a hamper of great local produce, champagne and flowers, or order one of Vic's home-made meals?
If you’re not done with getting in the water, then trail to one of the many rivers which offer great spots for wild swimming. For longer day trips, there are forts, castles and ruins all through the hills that make for great hiking destinations, with country pubs in the villages to break up the route. Nearby are the towns of Ludlow and Leominster, the first fast becoming the foodie capital of the UK and the second a great place to rummage in antique shops for a souvenir of your stay in the peaceful countryside of Herefordshire and the unique space of the Corner House.
If you're travelling with friends or the Corner House isn't available for your dates, you could try the Stargazers Wagon which is about 60m away across the hilltop or the Mosaic Cabin.
Every July the five acre wild flower meadow has its annual hair cut, so the neighbouring cattle can get a taste of what it has to offer. This means that there will be some disturbance at some points of the day, and this can go on for two or three days. The owners cannot say when this will occur as it is purely weather dependent, but they endeavour to keep any noise to a minimum.
Essentials
The important stuff
- Check in: 4 pm
- Check out: 11 am
- Private hot tub is free to use for guests bringing their own wood. For guests using the owners wood to heat the hot tub, a one off payment of £30 which covers the duration of your stay is payable directly to the owners.
- Kindling and firelighters are provided free of charge.
- Firewood to heat the accommodation using the wood-burner is free of charge and unlimited.
- The Corner House is approximately 60m away from Stargazers Wagon at the top of a 5 acre meadow.
- Bring walking boots, wellies and flip flops to wear on your way to the hot tub. Torches are provided.
- Mobile phone signal.
- 12v USB charging points for small devices.
- This space is accessible by public transport
- Bike storage is available. Please bring your own locks.
- Your hosts offer collections/drop-offs at Mortimers Cross bus stop for those using public transport.
Sleeping arrangements
- One king-size bed
Cooking
- Open plan kitchen equipped with a five-ring gas hob, cooking utensils, crockery, and glassware
- BBQ provided but please bring your own coals
- Gas-powered cool box
- Freezer located in the out-house nearby
- Dining table with seating for two
Washing
- Indoor gas-powered shower with screened off dressing area
- Outside composting toilet a few steps from the back door and all under cover
Heating, lighting & bedding
- Wood burner as the main heat source
- Bed linen, towels and bath robes provided
- Solar-powered electric lighting
Entertainment
- Wood-fired hot tub
- Firepit
- Board games
- Books, radio
- Binoculars
Travel & Parking
- The cabin is 20 metres from where you park. Access on a compacted stone pathway
- There's plenty of space around the car to manoeuvre a wheelchair
- Leominster Station is 7 miles away and has wheelchair access
Site & Space Access
- Everything is on one level, the decking is also all on one level
- The Mosaic Cabin itself and deck is very accessible. The rest of the site is less accessible due to the nature of the gravel pathways
- There is a small step down to the front door. A ramp can be provided on request
- The front door is 81cm wide, the bathroom door is 73cm and the doors onto the deck are much larger than 81cm
- There is a shower over the bath. A shower or bath chair isn't provided
- The land beyond the cabin is not very accessible
Mobility Aid
- This space doesn’t usually welcome dogs, due to livestock and wildlife – please let the owner know if you’re bringing an assistance dog, so they can prepare for your arrival
- This space does not have any accessible fittings (i.e grab rails, shower chair, hoist etc)
Getting there
Herefordshire Hideaways, Pencombestone, Ledicot, Shobdon, HR6 9NX
The hosts strongly advise guests to use What3Words, a new more accurate version of a postcode.
what3words map locations:
Only use the Ledicot end of our lane as the other end is impassable. If you find yourselves at The Buzzards on your RHS, you need to turn around and find your way to the other end of the lane, what3words for the correct lane are ///seeing.heartless.computers
Main entrance: ///reminder.magazines.plotting
Mosaic Cabin: ///tested.classmate.loosens
Parking spaces for Stargazers Wagon and the Corner House use ///insisting.powering.using
By bus
The nearest bus stop is at Mortimer's Cross, 1.5 miles away. Pick ups can be arranged from here.
By train
The nearest train station is Leominster, roughly a 10-minute drive from Mosaic Cabin. The hosts are happy to pick people up from Leominster train station for those without wheels, and also have a trailer to carry bikes for those who are looking for a cycling break without using a car.
If that's not convenient, we recommend Goldline Taxis on 01568 611 100, it's about £15 one way.
By car
The approaching lane is rather rough and bumpy, so low slung cars are not advised
Your accommodation is located here. We recommend that you use the Ledicot end of the lane as the other end is rather overgrown.
If you are coming through Ledicot, you will see a small red post box. Have this on your right hand side and continue down Ledicot Lane for a couple of hundred metres (Do not turn into immediate left - which takes you to Lower Ledicot Farm).
Your next left, (not Lower Ledicot Farm), you will see a red arrow with "Pencombestone" painted on it. Go down the lane and around a sharp 90 degree corner, shortly after this you will see a black and white cottage with red roof on the left. Carry on past the cottage until you come to a gateway on your left where you should turn in.
For Stargazers Wagon and The Corner House: Please do not drive up the field but park on the grass on the left in the designated parking space.
For Mosaic Cabin: Follow the gravel drive past the chicken coop on the left until you reach the cabin at the end of the drive. Park in front of the outhouse.
Food & Drink
At Herefordshire Hideaways
Cooking essentials such as oil, herbs, spices, condiments, salt and pepper, tea and coffee are provided
There's an honesty fridge stocked with local ciders in the outhouse - open to all guests and located next door to Mosaic Cabin
Order a homecooked meal for two with freshly made with local ingredients - ask Victoria for prices
Order a hamper for your arrival so you can stay put: cheese, chutney, biscuits, fruit, vegetables, local bacon and sausages - ask Victoria for prices
If you fancy it, champagne or wine, or anything else you may require can be ordered by arrangement
Local shops
Shobdon shop and Post Office is a great place to find all your day to day essentials, with some locally sourced items. Get cash out of the Post office for free.
Morrisons is a ten minute drive away on the edge of Leominster town, which has a petrol station and cash machines. Leominster itself also has a Co-op and an Aldi, and many other independent grocers, butchers and bakeries.
Twenty five minutes drive north into Shropshire will take you to Ludlow. Fast becoming the foodie capital of the UK.
Pubs & restaurants
The Harp at Old Radnor (13 miles) - beautiful pub about 25 minutes away serving great food with stunning views of the welsh valleys and hills - will cater for vegetarian and vegan diners.
The Lion in Leintwardine (8.2 miles) - a fifteen minute drive away and has a gorgeous riverside location, great food and great wines.
The Grange (1 mile) - a 20 minute walk away, this pub offers good value pub lunches as well as being a café and farm shop.
The Cider Barn (5.8 miles) – set in a beautiful, 450 year old barn, offering high end food, made from locally sourced ingredients. The menu is ever-changing, so you never know exactly what to expect. Contact the team to discuss special dietary requirements before booking.
The Clive (14.5 miles) – situated on the outskirts of the beautiful historic town of Ludlow, with the famous Food Centre a few meters away, The Clive Arms offers great food in sumptuous surroundings. Fully renovated in 2019, it really is a treat!
The Boot (6.4 miles) – after shutting in 2017 and being put up for development by its owners, the concerned community of Orleton intervened. Over 300 investors raised the sufficient funds to buy, renovate and reopen this very beautiful pub for the village and its surrounding neighbours. Great food and local drinks with friendly service.
The Riverside Inn (2.2 miles) – a high end, gastro pub offering ethical, and locally sourced cuisine. Separate vegetarian menu available.
The Angel www.theangelkingsland.co.uk (2.4 miles) - Local, family run pub, overlooking the village green. Serves good quality, traditional pub food at reasonable prices.
The Bateman Arms www.batemanshobdon.co.uk - Local, friendly pub which serves an good range of food, within walking distance.
Activities
At Herefordshire Hideaways
You can explore local footpaths straight from the spaces.
On site yoga and spa treatments are available in The Cabin and Corner House, and some treatments available in the Wagon (limited due to space). Please enquire with owners for spa treatments, and book with Marie Hudson for yoga.
Outdoors & Active
Oaker Wood Activity Centre (4.2 miles) - go quad biking, hit the high ropes or go commando with paint balling. They have lots more activities to offer too!
Go canoeing on one of our many rivers. The Wye is the most popular, with a plethora of companies offering half or full day tours.
Shobdon circular walk - if you want to get out for a walk, why not start with this one. It takes in Shobdon Church and Arches and boasts many beautiful views. You can start it from our gate and join the walk at Point 9.
Places to visit
Small Breeds Farm Park (10.3 miles) - a good day out for adults and children alike, with many rare breed small animals.
The Workhouse (7.4 miles) - a gorgeous shop which sells ethical gifts, clothing and home wear. Its café is a must for light lunches and coffee.
The Judges’ Lodgings (7.6 miles) - an upstairs/downstairs view of what life was like in the ‘olden’ days for Victorian judges, their servants and their ‘felonous’ guests.
Monkland cheese Dairy (5.7 miles) - offer tours and ‘cheese experience days’ at certain times of the year. They also sell their cheese and local produce and have an award winning tearoom attached.
Shobdon Airport (1.5 miles) - spend some time in the golden age of aviation and watch vintage planes take off and land and enjoy big breakfasts in their café.
Hampton Court (10.9 miles) - perfect for all the family with it’s gorgeous gardens, a maze, wonderful grounds and the orangerie restaurant. Really worth a visit.
The Courtyard Centre for the Arts (17 miles) - shows Art House films and has interesting talks, comedy, theatre - perfect for an emergency rainy day excursion.
Mappa Mundi (17.4 miles) - see the stunning cathedral and 'chained library' containing the famous, an early map of the world.
Markets
Ludlow farmers market, every other Thursday in the market square, very good food!!
Ludlow flea market 1st and third Sunday of every month
Ludlow general market, Monday, Wednesday, Friday and Saturday every week
Leominster market in Corn Square every Friday.
Meet your hosts
Meet Vic & Chris
Victoria, Chris and their young son Cassius hail from Sheffield and started their search for a rural business in 2013. They hoped to find something within an hour or two from Sheffield, but after 2 years of fruitless searching they stumbled across Herefordshire Hideaways, nestled down a remote lane in North Herefordshire. They fell totally in love with both the beauty and tranquillity of the surroundings, and the two unique holiday properties that the previous owners had created. They immediately put in an offer and completed the purchase of Herefordshire Hideaways in January 2016. They have since designed and built The Corner House which shares the fabulous view with The Stargazers Wagon from the ridge on their five acre meadow.
Wildlife and Environment
The Mosaic Cabin is located at the end of the long, apple tree lined driveway in the corner of what used to be an ancient orchard. You have your own, private, south-facing deck with a fire-bowl and hot tub. The Stargazers Wagon and The Corner House are set on the top of the ridge, at the far end of the five acre wild-flower meadow, which in winter plays host to a flock of sheep who help nibble it to the nub after it has been hayed in July to feed our local Herefordshire cattle, and help fertilise it for the next year’s growth. The panoramic views take in five counties, which can be enjoyed from their raised decks or private hot tubs. All spaces manage to achieve a wonderful balance, combining ecological and local materials without compromising on luxurious details.
All the properties are off-grid and generate their own electricity through solar panels. Water comes fresh and clean from the private bore-hole.
Apart from the chickens, sheep, wild rabbits and cat, you will enjoy the lambs in early Spring, birds such as kites and buzzards riding the thermals, hear the hooting of owls and glimpse deer and hares in the surrounding orchards.
What you won’t get are crowds of tourists and traffic jams, at any time of the year, in this hidden gem of an undiscovered county.
Reviews
Our stay at the corner house was absolutely incredible! Every single aspect of it had been carefully considered from the design of the space, the beautiful interior and the incredible hot tub!
11/09/2024Charlotte
We had a fantastic weekend staying in the Corner House. It is a truly beautiful and idyllic location - perfect for relaxation, with gorgeous views over the fields for watching the wildfire or the gliders from the nearby airfield soaring overhead. The cabin is spacious, comfortable and has everything you need. Despite being in such a peaceful location it is easy to find. The owners are incredibly helpful and friendly. It's an ideal base for exploring a wonderful part of the country with so much to do nearby, and we look forward to returning.
09/08/2024Toby
Incredible. Our host Chris was great, friendly and nothing was ever any trouble. The house itself is amazing, you get to really and fully disconnect from technology. Surrounded by fields and the views go for miles. This place is a real gem
13/10/2023Loren
Nicely decorated and cosy cottage in a beautiful setting. Very peaceful. There was quite a lot of rain and wind during our stay in September, but the cottage was always lovely and warm inside, even without lighting the log fire. We appreciated the outside seating on the porch, which meant we could sit out and enjoy the view. The hosts provided very comprehensive information both before we arrived, and in the cottage, which was great for planning and knowing what to expect. The huge skylight above the bed was great for watching the night sky before we went to sleep.
25/09/2023Alison
We stayed here for our mini moon after our wedding. It was very peaceful, and relaxing. The owners even arranged some chilled prosecco and heated the hot tub for our arrival.
20/09/2023Vicky
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Our stay at the corner house was absolutely incredible! Every single aspect of it had been carefully considered from the design of the space, the beautiful interior and the incredible hot tub!
11/09/2024