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Hill walking, trainspotting, fire stoking and hot tub wallowing are all good things to add to your must-do list at Eden Vale, rain or shine. This cool and contemporary cabin sits in a peaceful dell surrounded by the rolling valleys and white farmhouses of this quaint Cumbrian corner. The road to get here is said to be one of the most scenic in the world, winding between sheep farms and steep bends – if you’re a motorcyclist, this one’s for you. For those who prefer two feet to two wheels, the famous trails of the Lake District and the Pennines are a short drive away, and so is pretty Penrith with its pastel streets. There are great walks on your doorstep too, and if you’re feeling fit you can even walk to the cabin from the nearest station at Langwathby, where there are pubs and places to pick up supplies.
This place is a perfect bolthole for two with a vast bed handmade from windblown oak, a sleek kitchen and – hold on to your hats – a sauna for warming up after cheek-reddening walks. There are other ways to get warm here (a wood-fired bath on the deck for stargazing, a crackling stove indoors) but do pack snuggly socks for cooler days and wellies, too; it’s a downhill stomp from the parking area unless you have a four-wheel drive and the desire to put it through its paces (you can hitch a lift with your hosts if you don’t fancy the walk). Joanne and Mark live onsite with an assortment of dogs, chickens and horses and will ensure you’ve got everything you need before they leave you to get acquainted with your neighbours: red squirrels, roe deer and owls call the surrounding woodland home. For days out, make for Carlisle’s historic cathedral, the spa at Appleby Manor, hop aboard a boat to explore Ullswater or hire bikes to pedal parts of the Coast2Coast route.
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Essentials
The important stuff
Check in: 4 pm
Check out: 10 am
Please bring suitable footwear such as walking boots or wellies as it can get muddy around the cabin
Please be aware that there may be occasional noise such as diggers/dumpers elsewhere on site but this will be kept to a minimum
Initial amount of firewood provided. Extra can be purchased from the owner at £12.50
Mobile phone signal
No WiFi
Use of the wood-fired bath is included in the price of the stay
Please note there is a trainline nearby which can be seen from the hot tub, although this will not disturb your stay
Sleeping arrangements
One king-size bed
Extra space available
Space
for 1 baby
no charge.
. Babes in arms, please bring own cot, bedding and equipment
Cooking
Kitchen equipped with oven, induction hob, microwave and fridge freezer
Crockery etc provided including pans, trays and a pizza tray
Small outdoor fire pit with a hanging grid and tongs which could be used for cooking (charcoal not provided)
Washing
Private bathroom with shower, flushing toilet, and sink
Bathroom toiletries and robes provided
Heating, lighting & bedding
Bed linen and towels provided
Wood-burner
Gas heating
Electric lighting
Plug sockets
Entertainment
Wood-fired bath
Sauna
TV
Radio
Cards and games
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Parking & travel
There is a designated car park space for guests with space around the car to manoeuvre a wheelchair
Site & space access
The paths have been created using hardcore stone which is compacted but can be loose
There is a 10cm step onto the deck
All areas on site are wheelchair accessible but the path down to the cabin is steep
There are double patio doors on the decking
Most of the space is on one level apart from there being a few steps down to the heated bath
Mobility aid
This space doesn’t usually welcome dogs, due to livestock and wildlife – please let the owner know if you’re bringing an assistance dog, so they can prepare for your arrival
Things you should know
It is possible to drive down to the lodge but if drivers aren't confident, we suggest parking at the top. This then means there's a walk down to the cabin which will mean a steepish walk back up to the hill to the vehicle
The shower does have a lip of about 5cm
This space does not have any accessible fittings (i.e grab rails, shower chair, hoist etc.)
Getting there
River House, Little Salkeld, Penrith CA10 1NJ
(postcode takes you to the T-junction, follow directions from here)
Head towards Langwathby from Penrith on A686. Once over the green metal bridge, head up the hill and turn left and you will pass the local shop on right. Head out through the village past the school and garage on left. Keep heading along the road over a small stone bridge and then as you go under the railway bridge turn immediately right signposted Winskill. Head up the short hill past a small housing development and 2 bungalows on right, River House is the next property along on the right.
By public transport
The nearest station is in Langwathby which is the settle to Carlisle line.
The nearest airport is Newcastle or Manchester.
Edens Vale Lodge isn't on a bus route, so a taxi service from Penrith would be the means of getting about for those that don't come by car, or if you wish to hire a car then there is Practical car and van rental or Enterprise in Penrith.
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Food & Drink
At Edens Vale Lodge
Tea, ground coffee, sugar, hot chocolate, marshmallows, basics such as salt, pepper, herbs, spices and oil are provided. Bottle of wine.
Local shops
The nearest shop for basics is Langwathby Local Nisa.
Brougham Hall has a gallery, shops and cafe. It also has the remains of Lowther Castle where you can walk or cycle or just have a coffee and cake at the cafe.
The historic town of Appleby is a 20 min drive away.
About 30 - 40 mins drive is Carlisle City which is a historic cathedral city that has a larger choice of shopping, a cinema, bowling alley, museums and a fantastic well-preserved castle among other things.
About a 5-minute walk away is a local riding school Bank House Equestrian where you can book in for a riding lesson or hack out along the country lanes.
As long as you have all the correct permits and tackle, you can go fishing here.
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Meet your hosts
Meet Joanne and Mark
Joanne and Mark originally completed their home onsite in 2007 after nearly 4 years of living in a caravan with 2 young children. They have built up a wastewater business and as the years have gone by and their children have got older, they've started to have trips away on their own. They had the pleasure of stopping in a boathouse on the shores of Lake Ullswater and realised that a small space could be very special and relaxing for a couple to enjoy. They had an area on site that had to have some trees removed and they realised it would make the perfect place for a log cabin still situated amongst trees and the rest is history. The cabin overlooks a meadow next door, as well as down to Briggle Beck.
Wildlife & the environment
The wetland area at the bottom of the land is a haven for wildlife such as birds, owls, ducks, as well as red squirrels and Roe deer.
Hill walking, trainspotting, fire stoking and hot tub wallowing are all good things to add to your must-do list at Eden Vale, rain or shine. This cool and contemporary cabin sits in a peaceful dell surrounded by the rolling valleys and white farmhouses of this quaint Cumbrian corner. The road to get here is said to be one of the most scenic in the world, winding between sheep farms and steep bends – if you’re a motorcyclist, this one’s for you. For those who prefer two feet to two wheels, the famous trails of the Lake District and the Pennines are a short drive away, and so is pretty Penrith with its pastel streets. There are great walks on your doorstep too, and if you’re feeling fit you can even walk to the cabin from the nearest station at Langwathby, where there are pubs and places to pick up supplies.
This place is a perfect bolthole for two with a vast bed handmade from windblown oak, a sleek kitchen and – hold on to your hats – a sauna for warming up after cheek-reddening walks. There are other ways to get warm here (a wood-fired bath on the deck for stargazing, a crackling stove indoors) but do pack snuggly socks for cooler days and wellies, too; it’s a downhill stomp from the parking area unless you have a four-wheel drive and the desire to put it through its paces (you can hitch a lift with your hosts if you don’t fancy the walk). Joanne and Mark live onsite with an assortment of dogs, chickens and horses and will ensure you’ve got everything you need before they leave you to get acquainted with your neighbours: red squirrels, roe deer and owls call the surrounding woodland home. For days out, make for Carlisle’s historic cathedral, the spa at Appleby Manor, hop aboard a boat to explore Ullswater or hire bikes to pedal parts of the Coast2Coast route.
There is a designated car park space for guests with space around the car to manoeuvre a wheelchair
Site & space access
The paths have been created using hardcore stone which is compacted but can be loose
There is a 10cm step onto the deck
All areas on site are wheelchair accessible but the path down to the cabin is steep
There are double patio doors on the decking
Most of the space is on one level apart from there being a few steps down to the heated bath
Mobility aid
This space doesn’t usually welcome dogs, due to livestock and wildlife – please let the owner know if you’re bringing an assistance dog, so they can prepare for your arrival
Things you should know
It is possible to drive down to the lodge but if drivers aren't confident, we suggest parking at the top. This then means there's a walk down to the cabin which will mean a steepish walk back up to the hill to the vehicle
The shower does have a lip of about 5cm
This space does not have any accessible fittings (i.e grab rails, shower chair, hoist etc.)
Head towards Langwathby from Penrith on A686. Once over the green metal bridge, head up the hill and turn left and you will pass the local shop on right. Head out through the village past the school and garage on left. Keep heading along the road over a small stone bridge and then as you go under the railway bridge turn immediately right signposted Winskill. Head up the short hill past a small housing development and 2 bungalows on right, River House is the next property along on the right.
By public transport
The nearest station is in Langwathby which is the settle to Carlisle line.
The nearest airport is Newcastle or Manchester.
Edens Vale Lodge isn't on a bus route, so a taxi service from Penrith would be the means of getting about for those that don't come by car, or if you wish to hire a car then there is Practical car and van rental or Enterprise in Penrith.
Brougham Hall has a gallery, shops and cafe. It also has the remains of Lowther Castle where you can walk or cycle or just have a coffee and cake at the cafe.
The historic town of Appleby is a 20 min drive away.
About 30 - 40 mins drive is Carlisle City which is a historic cathedral city that has a larger choice of shopping, a cinema, bowling alley, museums and a fantastic well-preserved castle among other things.
About a 5-minute walk away is a local riding school Bank House Equestrian where you can book in for a riding lesson or hack out along the country lanes.
As long as you have all the correct permits and tackle, you can go fishing here.
Joanne and Mark originally completed their home onsite in 2007 after nearly 4 years of living in a caravan with 2 young children. They have built up a wastewater business and as the years have gone by and their children have got older, they've started to have trips away on their own. They had the pleasure of stopping in a boathouse on the shores of Lake Ullswater and realised that a small space could be very special and relaxing for a couple to enjoy. They had an area on site that had to have some trees removed and they realised it would make the perfect place for a log cabin still situated amongst trees and the rest is history. The cabin overlooks a meadow next door, as well as down to Briggle Beck.
Wildlife & the environment
The wetland area at the bottom of the land is a haven for wildlife such as birds, owls, ducks, as well as red squirrels and Roe deer.
Perfect stay for a trip to visit the Lake District, perfect location, quiet, secluded and peaceful, we enjoyed our trip very much!
07/02/2025
Rahul
Everything was perfect, the hosts have thought of everything.
08/01/2025
Nick
Four days of bliss! Everything at Edens Vale was perfect: the peacefulness, the birdsong, the deer coming right past the cabin on our first morning - it was all amazing. It was so lovely to properly relax (especially in the sauna and wood fired outdoor bath) and enjoy nature.
23/12/2024
Jane
Really enjoyed the lodge, great location and facilities
29/11/2024
Tony
What an amazing cabin! Jo and Mark have build a wonderful place, cozy, warm and well equipped with a full kitchen, hotel quality bathroom, sauna, etc.
It’s also very quiet and peaceful, no Wi-Fi and limited phone signal, make it easy to switch off and sit watching the birds
30/10/2024
Aaron
We booked Eden's vale lodge for our mini moon, straight after our wedding. We wanted somewhere secluded that we could completely chill out at with almost no phone signal and this fit the bill! Our hosts were lovely and gave us all the info we needed. We will be back!
14/10/2024
Lucy
Absolutely amazing stay. Edens Vale Lodge is stunning accommodation in a secluded area - perfect for a quiet weekend away.
02/08/2024
Kelli
As a first place to stay away together, Eden’s Vale couldn’t have been more perfect. The lodge was fully kitted out (more so than we’d anticipated), so we got to make full use of the kitchen, hot tub and facilities.
Our host, Jo, was really friendly and welcoming whilst remaining non-intrusive. The setting is beautiful- the lodge looks out on to quiet fields and the nearby railway caused no issues in terms of keeping a feeling of exclusivity about the lodge.
There was a welcome note and bottle of wine for us on arrival which was lovely and there’s a guest book to write about your stay. It was nice to read about other peoples’ experiences in the lodge- right up to the day we arrived!
Poole Bridge/ Ullswater is only a 20 minute drive away, so adventure is on the doorstep when staying at Edens Vale Lodge.
17/04/2024
Meg
Great lodge, everything you need and more. Very peaceful and relaxing break. Enjoyed using the outdoor bath and sauna. Would thoroughly recommend this lodge.
05/04/2024
Vanessa
We had a lovely time at Edens Vale Lodge. The location was great and the Lodge itself was both beautiful and a perfect set up for us. Everything was very comfortable and the Lodge had everything we needed.
27/12/2023
Ingrid
This absolute secluded gem provided everything we needed to escape from the hustle and bustle of day to day life. We stayed for two nights and apart from walking into local village and down to beck, which was overflowing after storm, we never ventured away from the cabin. Everything you could want superb views, great kitchen and comfy bed. Sat out just listening to wildlife and reading. Couldn’t fault will definitely be back!
13/11/2023
John
We came for a mini break for my partners birthday. The place itself WOW it was amazing
30/10/2023
Jackie
We had the most wonderful time at Edens Vale Lodge. The space is stunning and so well-built. The huge balcony was lovely for sitting in the hanging chair in the morning watching the birds on the feeder. The cabin itself was spotlessly clean with everything we needed. We cooked every night and the kitchen was great. The bed was super comfy and we loved watching Bake Off in bed! We weren't expecting a TV so that was a nice surprise, especially as the cabin has neither signal or wifi (hooray). The sauna and the wood-fired hot tub really set this property apart from others we've stayed in - these were really fun to use in the evening, after walks in the Lakes.
Unlike most cabins, this one has heating as well as a fire. This really is game-changing as we've often spent the majority of holidays elsewhere constantly stoking the fire/stove in an attempt to stay warm! The property has a few games and books on the area and we definitely made the most of these.
Jo was attentive to our needs and responsive on Whatsapp but we had everything we needed. Thank you also to the hosts for the birthday banner as we celebrated my partner's 30th birthday!
16/10/2023
Molly
My husband and I had the most amazing minimoon here. It was luxurious and picturesque. The perfect place to relax and be together away from usual stresses of everyday life.
02/10/2023
Lorraine
An absolutely stunning stay at Jo & Mark’s lodge, the hideaway was modern and clean but with a cute homely feel. Being away from it all and submersed in nature was amazing, we listened to the birds and the cows from the wood fired bath for hours, before a sauna and then cosying down in front of the log burner for a relaxing evening. The nicest place we have stayed in the UK!
25/09/2023
Nick
We had an incredible weekend in this beautiful cabin immersed in nature! This was exactly what we needed and the attention to detail from Jo and Mark is just wonderful. The sauna and outdoor tub made it extra special, it was the perfect place to relax and unwind. Thank you!
04/08/2023
Katherine
Absolutely perfect and what I wanted. Cosy log cabin immersed in nature. The sauna was a highlight for me which was a godsend after days out exploring the lake district. The terrace is beautiful and extends over the hill into the trees so it really has a treehouse feel. The bed was comfy and the kitchen has everything you need.
14/07/2023
Rebecca
We had a wonderful stay at Edens Vale Lodge, it is clear Jo and Mark have put so much love, care and consideration into the property as soon as you step through the door. We were really made to feel welcomed and as we walked around the property it really felt like they’d thought of everything and more! It made it such a special weekend where we could relax and enjoy it.
07/07/2023
Amy
We chose the lodge because of the location, back up heating if we didn't want to light a fire (!) and fancied the sauna. We just loved our stay. We loved the peace. No traffic noise. Everything you could possibly want at hand.
24/03/2023
Elaine
The lodge is fantastic! We loved the tranquility , wildlife and the outdoor tub and sauna are amazing! Hands down the best place we’ve stayed in the uk to date!
20/02/2023
Gary
We had. lovely long weekend at Edens Vale Lodge.
It has been snowing the week before which added to the incredible setting.
It was all perfect. The lodge was lovely with Christmas lights up and the log burner added to the cosy feel (although the central heating meant we were never cold). The use of the outdoor bath and sauna was lovely and certainly added to our stay. The peace and quiet was exactly what we needed.
Jo (the owner) was on hand if we needed anything without ever feeling intrusive. It was just the best weekend. Thanks!
16/12/2022
Dave
The lodge itself was absolutely amazing. Self contained and loved the open plan feel. Furnished brilliantly and loads of character. That’s not to mention the wood fired hot tub and sauna. So good we’re looking to book up for next year already.
05/12/2022
Stephen
A lovely few days away. The lodge offers everything you could want and more, and the owners are so friendly and accommodating. The outdoor bath tub and the log fire are definitely highlights.
04/11/2022
Katy
An absolutely stunning Lodge hidden away in the trees, we spent our honeymoon here straight after the wedding and it was wonderful, exactly what we needed - a mixture of log cabin and spa retreat, with the coolest outdoor bath tub, the sauna, the hammock - pair all with Prosecco and it was perfect for a much needed rest! and with Lake Ullswater close by we had a really lovely day trip out there too, we really loved our time here and didn’t want to leave - thank you so much to Jo from both of us!
21/09/2022
Maria
We had an amazing stay at this lodge! The owners were really friendly nothing was a problem! It was really relaxing the bath outside was gorgeous in the rain! We also loved the fire pit with a glass of wine!
01/08/2022
Helena
Wonderfully relaxing, exactly what was needed to switch off and relax from a busy life. Very peaceful, the outdoor bath was fantastic, sat by the candle light watching the bats flying above was amazing. The Sauna was wonderful and so relaxin.
27/07/2022
Catherine
It was perfect, quiet, peaceful and relaxing, the local areas were great for walking and the lodge itself had everything you could need, from cling film to a dishwasher, tea and coffee provided, the wood burning tub was fantastic, the whole stay was fantastic.
29/06/2022
Megan
Absolutely amazing, the lodge was perfect. Surrounded by trees, a stream and Baldrick our pheasant visitor. It was so peaceful. Exactly what we needed, a relaxing break away. The sauna and wood fired bath tub made it extra special.
23/05/2022
Stacey
Our stay was excellent, Jo made sure we had everything we needed and kept in contact on the day to make our arrival as easy and stress free as possible.
15/04/2022
Louise
We stayed at Edens Vale Lodge as part of back to back Canopy and Stars short breaks to celebrate our anniversary. We started with the rather luxurious (for us at least!) lodge! We barely left the building, other than a quick look at the river and viaduct, as we unwinded, read book, relaxed and made the most of the sauna and wood fired bath - which were amazing! Had a wonderful time (sauna is glorious) just being together in a beautiful accommodation and watching nature outside.
11/04/2022
Duncan
I booked with a voucher bought for my 40th and topped as it’s nearly my 41st bday! I took my best friend. The place was easy to find, instructions were really clear. The owners sent text messages and were incredibly helpful. The place was set up beautifully. Fires were even stacked so you didn’t have to get anything going. A bottle of wine was chilling in the fridge. Perfect.
08/04/2022
Nita
We had a wonderful, relaxing stay at Edens Vale Lodge. The weather was amazing and we took advantage of the privacy, grounds and stunning veranda and hot tub
21/03/2022
Catrina
We had such a beautiful stay here at Edens Vale Lodge - the hosts were the loveliest people who were always so willing to help and they have created an absolute slice of heaven where everything is top top quality.
11/03/2022
Natalie
What a relaxing place!
Jo came and met us when we arrived and showed us round (and how the wood-fired bath worked)… and after that it really did feel like we were completely isolated.
The furnishings of the lodge are high quality, Jo provides homely finishing touches, the outdoor bath was fab and we were provided with plenty of fire wood for both the bath and the log burner!
We drove out to Ullswater and Windermere for day trips which weren’t too far and did a food shop for lots of treats at Booths in Penrith just before arriving (so if the weather had been poor and we didn’t want to leave, we didn’t have to)!. We had the best start to our honeymoon... I really wanted to stay longer.
25/02/2022
Cecily
Our stay was very nice in this lovely lodge. It is so well done and finished with some really nice touches. The sauna and hot tub are excellent and it’s good fun lighting the fires yourself.
21/01/2022
Alex
Fantastic. We received a text telling us that the lodge was available a little earlier. Upon arrival we were greeted by Jo, who was so lovely. We headed down to the lodge and were blown away by how peaceful and scenic the location is.
We decided to change a few of the things we had planned so that we could stay in the lodge a little longer.
12/01/2022
Alan
From moment we arrived at Eden’s Vale Lodge everything was so relaxed and check in was a breeze. The owners Jo and Mark were on hand if we needed help with anything and it was lovely to meet Jo and be shown around the lodge :)
The lodge itself was perfect, so much attention to detail has gone into making it an exceptional stay for guests visiting the Lake District area. From
The Hikki hot tub, sauna and log burner there is something for everyone :) we can’t wait to re visit.
07/01/2022
Hayley
We had the most magic stay! The lodge is so beautifully thought out and furnished for every comfort you could want. It's nestled in the woodland and feels a part of the forest, so you can kick back and enjoy some real peace amongst the trees. The lodge is incredibly cosy, with everything you need, even including some lovely wine and fresh eggs. The kitchen has everything you need to cook up a great dinner to enjoy by the fire. On that note, it's so cosy! Wood fire inside, wood fired bath outside, and a sauna. It's incredible. It's idyllic, a perfect blend between Scandi lodge vibe and a luxury spa, couldn't sing its' praises higher. If you're looking for a restful stay, to regenerate and slow down, and to be really taken care of in the lodge, this is the place. Oh, and Jo & Mark were wonderful hosts, they really look after you, but give you all the space in the world. Can't wait to return.
05/01/2022
Thomas
Blissful, the location and the lodge itself was magical, from the outside hot bath to the sauna, to the trails and view of the bridge it made for a wonderful stay. Me and my partner felt comfortable and enjoyed a couple of drinks in the hot bath, it was good fun to light the fires ourselves and be completely on our own
06/12/2021
Coral
We had planned a wild camping weekend in the Lakes, but Storm Arwen had other ideas! Edens Vale Lodge came up as being available and the moment we saw it had a wood fired hot tub and log burner we instantly booked! The lodge is beautifully designed and finished, it has everything you could want and more. The location is beautiful and the owners are wonderful (especially when we needed to towed up a snowy hill to get out!)
27/11/2021
Sam
i had the most fantastic experience. The accommodation is set in the most beautiful location surrounded by trees with the sound of a running trees and birds. You really could be any where in the world.
Perfect for getting away from busy work life and enjoying some serious R&R alongside a good book.
I will definitely be coming back again.
11/10/2021
Lauren
Absolutely stunning!
08/10/2021
Harry
Fantastic in every way the hosts per polite the property was amazing with everything you could want for your stay, amazing views, quite, very clean and well presented. The log bath and sauna were so relaxing after days out walking i couldn't recommend highly enough
10/09/2021
Ryan
We had a beautiful stay at Eden Vale lodge, we have come away from our stay relaxed and refreshed! Waking up listening to the birds chirp in the morning, drinking coffee on the balcony, sitting in the wood fired bath and toasting marshmallows at night made us feel like we were miles away, in a bubble we didn’t want to leave
08/09/2021
Eimear
Magical experience we would go back in a heartbeat great location nice and private host was lovely as very helpful but left you to enjoy the peace and quite of the tree house.
06/09/2021
Rebecca
A wonderful, relaxing escape from it all in a very comfortable, well appointed log cabin set in peaceful, idyllic surroundings.
03/09/2021
Tracey
The stay was amazing and we really enjoyed the lodge! Definitely one of the best accommodations we have ever stayed in.
30/08/2021
Molly
The lodge was absolutely beautiful in a gorgeous location. The attention to detail was great and we loved every part of it!
16/08/2021
Amber
Absolutely beautiful place, we had such a relaxing stay. The extra touches like the sauna & outdoor heated bath were perfect. Loved sitting on the decking & watching the wildlife
11/08/2021
Claire
The lodge was incredible!! Really well fitted out, spotless inside and out! The hot hub was amazing, the sauna, everything to be fair. The facilities inside the cabin were really good! 100% would recommend to anyone i know, or don’t for that matter! Only negative was it was over too quick, wish we stayed longer. Jo and Mark made you feel very welcome. Also the directions Jo provided were spot on as well. It would be very very hard to be disappointed staying here!!
09/08/2021
Matt
Wonderful stay, stunning location and perfect facilities
02/08/2021
Kenton
We had the best stay at Eden’s Vale Lodge. It was so peaceful and we honestly couldn’t have asked for anything more. Jo was such an attentive host, we couldn’t recommend it enough and can’t wait to come back!!!
19/07/2021
Kaden
My friend and I had a wonderful stay here! The cabin was recently built, so everything was brand new, and they spared no expense! The outdoor woodfire bath was a highlight! The kitchen is well equipped and we cooked some yummy dinner and breakfast. There's no WiFi and the cell signal is very weak so this is a great holiday if you're looking to digital detox and switch off for a bit. Would def come back and recommend to others!
23/06/2021
Bailey
What a fabulous luxurious Lodge! Exactly as described, immaculate, very peaceful, great location, lovely touches, the host was a real pleasure to deal with, we are planning on booking again for next year. If you want peace and quiet, then this is the place to go. Plenty of walks and cycling within easy reach.
14/06/2021
Julie
Edens Vale Lodge is a special place nested in the most beautiful and peaceful spot full of wildlife.
The outdoor wood fire bath is perfect for relaxing and enjoy the surrounding and we loved the sauna.
Just make sure you do leave the lodge to explore the charming little villages in the area and fantastic landscape and walks. A little gem.
11/06/2021
Gioia
We had a lovely stay at Eden Vale lodge, great host, wonderful comfortable lodge in a very peaceful location.
28/05/2021
James
Reviews
Perfect stay for a trip to visit the Lake District, perfect location, quiet, secluded and peaceful, we enjoyed our trip very much!
07/02/2025
Rahul
Everything was perfect, the hosts have thought of everything.
08/01/2025
Nick
Four days of bliss! Everything at Edens Vale was perfect: the peacefulness, the birdsong, the deer coming right past the cabin on our first morning - it was all amazing. It was so lovely to properly relax (especially in the sauna and wood fired outdoor bath) and enjoy nature.
23/12/2024
Jane
Really enjoyed the lodge, great location and facilities
29/11/2024
Tony
What an amazing cabin! Jo and Mark have build a wonderful place, cozy, warm and well equipped with a full kitchen, hotel quality bathroom, sauna, etc.
It’s also very quiet and peaceful, no Wi-Fi and limited phone signal, make it easy to switch off and sit watching the birds
30/10/2024
Aaron
We booked Eden's vale lodge for our mini moon, straight after our wedding. We wanted somewhere secluded that we could completely chill out at with almost no phone signal and this fit the bill! Our hosts were lovely and gave us all the info we needed. We will be back!
14/10/2024
Lucy
Absolutely amazing stay. Edens Vale Lodge is stunning accommodation in a secluded area - perfect for a quiet weekend away.
02/08/2024
Kelli
As a first place to stay away together, Eden’s Vale couldn’t have been more perfect. The lodge was fully kitted out (more so than we’d anticipated), so we got to make full use of the kitchen, hot tub and facilities.
Our host, Jo, was really friendly and welcoming whilst remaining non-intrusive. The setting is beautiful- the lodge looks out on to quiet fields and the nearby railway caused no issues in terms of keeping a feeling of exclusivity about the lodge.
There was a welcome note and bottle of wine for us on arrival which was lovely and there’s a guest book to write about your stay. It was nice to read about other peoples’ experiences in the lodge- right up to the day we arrived!
Poole Bridge/ Ullswater is only a 20 minute drive away, so adventure is on the doorstep when staying at Edens Vale Lodge.
17/04/2024
Meg
Great lodge, everything you need and more. Very peaceful and relaxing break. Enjoyed using the outdoor bath and sauna. Would thoroughly recommend this lodge.
05/04/2024
Vanessa
We had a lovely time at Edens Vale Lodge. The location was great and the Lodge itself was both beautiful and a perfect set up for us. Everything was very comfortable and the Lodge had everything we needed.
27/12/2023
Ingrid
This absolute secluded gem provided everything we needed to escape from the hustle and bustle of day to day life. We stayed for two nights and apart from walking into local village and down to beck, which was overflowing after storm, we never ventured away from the cabin. Everything you could want superb views, great kitchen and comfy bed. Sat out just listening to wildlife and reading. Couldn’t fault will definitely be back!
13/11/2023
John
We came for a mini break for my partners birthday. The place itself WOW it was amazing
30/10/2023
Jackie
We had the most wonderful time at Edens Vale Lodge. The space is stunning and so well-built. The huge balcony was lovely for sitting in the hanging chair in the morning watching the birds on the feeder. The cabin itself was spotlessly clean with everything we needed. We cooked every night and the kitchen was great. The bed was super comfy and we loved watching Bake Off in bed! We weren't expecting a TV so that was a nice surprise, especially as the cabin has neither signal or wifi (hooray). The sauna and the wood-fired hot tub really set this property apart from others we've stayed in - these were really fun to use in the evening, after walks in the Lakes.
Unlike most cabins, this one has heating as well as a fire. This really is game-changing as we've often spent the majority of holidays elsewhere constantly stoking the fire/stove in an attempt to stay warm! The property has a few games and books on the area and we definitely made the most of these.
Jo was attentive to our needs and responsive on Whatsapp but we had everything we needed. Thank you also to the hosts for the birthday banner as we celebrated my partner's 30th birthday!
16/10/2023
Molly
My husband and I had the most amazing minimoon here. It was luxurious and picturesque. The perfect place to relax and be together away from usual stresses of everyday life.
02/10/2023
Lorraine
An absolutely stunning stay at Jo & Mark’s lodge, the hideaway was modern and clean but with a cute homely feel. Being away from it all and submersed in nature was amazing, we listened to the birds and the cows from the wood fired bath for hours, before a sauna and then cosying down in front of the log burner for a relaxing evening. The nicest place we have stayed in the UK!
25/09/2023
Nick
We had an incredible weekend in this beautiful cabin immersed in nature! This was exactly what we needed and the attention to detail from Jo and Mark is just wonderful. The sauna and outdoor tub made it extra special, it was the perfect place to relax and unwind. Thank you!
04/08/2023
Katherine
Absolutely perfect and what I wanted. Cosy log cabin immersed in nature. The sauna was a highlight for me which was a godsend after days out exploring the lake district. The terrace is beautiful and extends over the hill into the trees so it really has a treehouse feel. The bed was comfy and the kitchen has everything you need.
14/07/2023
Rebecca
We had a wonderful stay at Edens Vale Lodge, it is clear Jo and Mark have put so much love, care and consideration into the property as soon as you step through the door. We were really made to feel welcomed and as we walked around the property it really felt like they’d thought of everything and more! It made it such a special weekend where we could relax and enjoy it.
07/07/2023
Amy
We chose the lodge because of the location, back up heating if we didn't want to light a fire (!) and fancied the sauna. We just loved our stay. We loved the peace. No traffic noise. Everything you could possibly want at hand.
24/03/2023
Elaine
The lodge is fantastic! We loved the tranquility , wildlife and the outdoor tub and sauna are amazing! Hands down the best place we’ve stayed in the uk to date!
20/02/2023
Gary
We had. lovely long weekend at Edens Vale Lodge.
It has been snowing the week before which added to the incredible setting.
It was all perfect. The lodge was lovely with Christmas lights up and the log burner added to the cosy feel (although the central heating meant we were never cold). The use of the outdoor bath and sauna was lovely and certainly added to our stay. The peace and quiet was exactly what we needed.
Jo (the owner) was on hand if we needed anything without ever feeling intrusive. It was just the best weekend. Thanks!
16/12/2022
Dave
The lodge itself was absolutely amazing. Self contained and loved the open plan feel. Furnished brilliantly and loads of character. That’s not to mention the wood fired hot tub and sauna. So good we’re looking to book up for next year already.
05/12/2022
Stephen
A lovely few days away. The lodge offers everything you could want and more, and the owners are so friendly and accommodating. The outdoor bath tub and the log fire are definitely highlights.
04/11/2022
Katy
An absolutely stunning Lodge hidden away in the trees, we spent our honeymoon here straight after the wedding and it was wonderful, exactly what we needed - a mixture of log cabin and spa retreat, with the coolest outdoor bath tub, the sauna, the hammock - pair all with Prosecco and it was perfect for a much needed rest! and with Lake Ullswater close by we had a really lovely day trip out there too, we really loved our time here and didn’t want to leave - thank you so much to Jo from both of us!
21/09/2022
Maria
We had an amazing stay at this lodge! The owners were really friendly nothing was a problem! It was really relaxing the bath outside was gorgeous in the rain! We also loved the fire pit with a glass of wine!
01/08/2022
Helena
Wonderfully relaxing, exactly what was needed to switch off and relax from a busy life. Very peaceful, the outdoor bath was fantastic, sat by the candle light watching the bats flying above was amazing. The Sauna was wonderful and so relaxin.
27/07/2022
Catherine
It was perfect, quiet, peaceful and relaxing, the local areas were great for walking and the lodge itself had everything you could need, from cling film to a dishwasher, tea and coffee provided, the wood burning tub was fantastic, the whole stay was fantastic.
29/06/2022
Megan
Absolutely amazing, the lodge was perfect. Surrounded by trees, a stream and Baldrick our pheasant visitor. It was so peaceful. Exactly what we needed, a relaxing break away. The sauna and wood fired bath tub made it extra special.
23/05/2022
Stacey
Our stay was excellent, Jo made sure we had everything we needed and kept in contact on the day to make our arrival as easy and stress free as possible.
15/04/2022
Louise
We stayed at Edens Vale Lodge as part of back to back Canopy and Stars short breaks to celebrate our anniversary. We started with the rather luxurious (for us at least!) lodge! We barely left the building, other than a quick look at the river and viaduct, as we unwinded, read book, relaxed and made the most of the sauna and wood fired bath - which were amazing! Had a wonderful time (sauna is glorious) just being together in a beautiful accommodation and watching nature outside.
11/04/2022
Duncan
I booked with a voucher bought for my 40th and topped as it’s nearly my 41st bday! I took my best friend. The place was easy to find, instructions were really clear. The owners sent text messages and were incredibly helpful. The place was set up beautifully. Fires were even stacked so you didn’t have to get anything going. A bottle of wine was chilling in the fridge. Perfect.
08/04/2022
Nita
We had a wonderful, relaxing stay at Edens Vale Lodge. The weather was amazing and we took advantage of the privacy, grounds and stunning veranda and hot tub
21/03/2022
Catrina
We had such a beautiful stay here at Edens Vale Lodge - the hosts were the loveliest people who were always so willing to help and they have created an absolute slice of heaven where everything is top top quality.
11/03/2022
Natalie
What a relaxing place!
Jo came and met us when we arrived and showed us round (and how the wood-fired bath worked)… and after that it really did feel like we were completely isolated.
The furnishings of the lodge are high quality, Jo provides homely finishing touches, the outdoor bath was fab and we were provided with plenty of fire wood for both the bath and the log burner!
We drove out to Ullswater and Windermere for day trips which weren’t too far and did a food shop for lots of treats at Booths in Penrith just before arriving (so if the weather had been poor and we didn’t want to leave, we didn’t have to)!. We had the best start to our honeymoon... I really wanted to stay longer.
25/02/2022
Cecily
Our stay was very nice in this lovely lodge. It is so well done and finished with some really nice touches. The sauna and hot tub are excellent and it’s good fun lighting the fires yourself.
21/01/2022
Alex
Fantastic. We received a text telling us that the lodge was available a little earlier. Upon arrival we were greeted by Jo, who was so lovely. We headed down to the lodge and were blown away by how peaceful and scenic the location is.
We decided to change a few of the things we had planned so that we could stay in the lodge a little longer.
12/01/2022
Alan
From moment we arrived at Eden’s Vale Lodge everything was so relaxed and check in was a breeze. The owners Jo and Mark were on hand if we needed help with anything and it was lovely to meet Jo and be shown around the lodge :)
The lodge itself was perfect, so much attention to detail has gone into making it an exceptional stay for guests visiting the Lake District area. From
The Hikki hot tub, sauna and log burner there is something for everyone :) we can’t wait to re visit.
07/01/2022
Hayley
We had the most magic stay! The lodge is so beautifully thought out and furnished for every comfort you could want. It's nestled in the woodland and feels a part of the forest, so you can kick back and enjoy some real peace amongst the trees. The lodge is incredibly cosy, with everything you need, even including some lovely wine and fresh eggs. The kitchen has everything you need to cook up a great dinner to enjoy by the fire. On that note, it's so cosy! Wood fire inside, wood fired bath outside, and a sauna. It's incredible. It's idyllic, a perfect blend between Scandi lodge vibe and a luxury spa, couldn't sing its' praises higher. If you're looking for a restful stay, to regenerate and slow down, and to be really taken care of in the lodge, this is the place. Oh, and Jo & Mark were wonderful hosts, they really look after you, but give you all the space in the world. Can't wait to return.
05/01/2022
Thomas
Blissful, the location and the lodge itself was magical, from the outside hot bath to the sauna, to the trails and view of the bridge it made for a wonderful stay. Me and my partner felt comfortable and enjoyed a couple of drinks in the hot bath, it was good fun to light the fires ourselves and be completely on our own
06/12/2021
Coral
We had planned a wild camping weekend in the Lakes, but Storm Arwen had other ideas! Edens Vale Lodge came up as being available and the moment we saw it had a wood fired hot tub and log burner we instantly booked! The lodge is beautifully designed and finished, it has everything you could want and more. The location is beautiful and the owners are wonderful (especially when we needed to towed up a snowy hill to get out!)
27/11/2021
Sam
i had the most fantastic experience. The accommodation is set in the most beautiful location surrounded by trees with the sound of a running trees and birds. You really could be any where in the world.
Perfect for getting away from busy work life and enjoying some serious R&R alongside a good book.
I will definitely be coming back again.
11/10/2021
Lauren
Absolutely stunning!
08/10/2021
Harry
Fantastic in every way the hosts per polite the property was amazing with everything you could want for your stay, amazing views, quite, very clean and well presented. The log bath and sauna were so relaxing after days out walking i couldn't recommend highly enough
10/09/2021
Ryan
We had a beautiful stay at Eden Vale lodge, we have come away from our stay relaxed and refreshed! Waking up listening to the birds chirp in the morning, drinking coffee on the balcony, sitting in the wood fired bath and toasting marshmallows at night made us feel like we were miles away, in a bubble we didn’t want to leave
08/09/2021
Eimear
Magical experience we would go back in a heartbeat great location nice and private host was lovely as very helpful but left you to enjoy the peace and quite of the tree house.
06/09/2021
Rebecca
A wonderful, relaxing escape from it all in a very comfortable, well appointed log cabin set in peaceful, idyllic surroundings.
03/09/2021
Tracey
The stay was amazing and we really enjoyed the lodge! Definitely one of the best accommodations we have ever stayed in.
30/08/2021
Molly
The lodge was absolutely beautiful in a gorgeous location. The attention to detail was great and we loved every part of it!
16/08/2021
Amber
Absolutely beautiful place, we had such a relaxing stay. The extra touches like the sauna & outdoor heated bath were perfect. Loved sitting on the decking & watching the wildlife
11/08/2021
Claire
The lodge was incredible!! Really well fitted out, spotless inside and out! The hot hub was amazing, the sauna, everything to be fair. The facilities inside the cabin were really good! 100% would recommend to anyone i know, or don’t for that matter! Only negative was it was over too quick, wish we stayed longer. Jo and Mark made you feel very welcome. Also the directions Jo provided were spot on as well. It would be very very hard to be disappointed staying here!!
09/08/2021
Matt
Wonderful stay, stunning location and perfect facilities
02/08/2021
Kenton
We had the best stay at Eden’s Vale Lodge. It was so peaceful and we honestly couldn’t have asked for anything more. Jo was such an attentive host, we couldn’t recommend it enough and can’t wait to come back!!!
19/07/2021
Kaden
My friend and I had a wonderful stay here! The cabin was recently built, so everything was brand new, and they spared no expense! The outdoor woodfire bath was a highlight! The kitchen is well equipped and we cooked some yummy dinner and breakfast. There's no WiFi and the cell signal is very weak so this is a great holiday if you're looking to digital detox and switch off for a bit. Would def come back and recommend to others!
23/06/2021
Bailey
What a fabulous luxurious Lodge! Exactly as described, immaculate, very peaceful, great location, lovely touches, the host was a real pleasure to deal with, we are planning on booking again for next year. If you want peace and quiet, then this is the place to go. Plenty of walks and cycling within easy reach.
14/06/2021
Julie
Edens Vale Lodge is a special place nested in the most beautiful and peaceful spot full of wildlife.
The outdoor wood fire bath is perfect for relaxing and enjoy the surrounding and we loved the sauna.
Just make sure you do leave the lodge to explore the charming little villages in the area and fantastic landscape and walks. A little gem.
11/06/2021
Gioia
We had a lovely stay at Eden Vale lodge, great host, wonderful comfortable lodge in a very peaceful location.
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Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s family of companies, a majority employee owned business, 24% owned by a charitable trust and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm and Saturdays 10am to 2pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone, we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm and Saturday 10am to 2pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a 25% non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once the 25% deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who will cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation by You
2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.
2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to bookings@canopyandstars.co.uk.
2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25% deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25% deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used. Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment.
2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
3. Amendments to your booking, requested by you
3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.
3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.
3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.
3.3.1 If a date swap is offered, then the Agency Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.
4. Refunds
If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.
6. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
7. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 22). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
8. Complaints & Procedure
We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify the Owner during the stay itself, so that the Owner has the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for the Owner to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.
Whether or not your complaint is dealt with satisfactorily, please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk. We will aim to respond within 1 working day to acknowledge your email. We will then review your feedback and investigate the complaint. This may involve discussing your concerns with the owner, revising the website listing for inaccuracies, and reviewing previous guest feedback and internal inspection notes. This process can take time to complete, so please allow approx. 7 working days for a final response.
We also welcome you to fill in our feedback survey which will be sent to you via email the day after you check out. It is important for us to gather as much information as possible about the experiences our guests are having. This is what helps us support our Owner in fulfilling their potential and identifying if anything could be improved.
9. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
10. Your Responsibilities
10.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
10.2 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners may also require a damage deposit. If so, this information will be provided on the website place page under ‘essentials’.
10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.
11. Pets
11.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
11.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.
11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
12. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
13. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
13.1 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
13.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Canopy & Stars prior to confirming your booking.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Pricing
15.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
15.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
16. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
17. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
18. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
19. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
20. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
21. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
22. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
Thank you for wading through all the very boring, but very important stuff above.
Now the outdoors is calling, so go and get wild in nature!
Perfect stay for a trip to visit the Lake District, perfect location, quiet, secluded and peaceful, we enjoyed our trip very much!
07/02/2025